La comida estuvo muy mala
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia."
Desventajas: "Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!)."
Ventajas: "Crew was amazing, food was great."
Desventajas: "None"
Ventajas: "The crew amazing. Food was great"
Desventajas: "Nothing"
Desventajas: "If the flight was on time."
Ventajas: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Desventajas: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "No... no... no...."
Desventajas: "More movie selections"
Ventajas: "Felt welcomed"
Desventajas: "Just felt a little cramped but not to bad"
Ventajas: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Ventajas: "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
Ventajas: "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
Desventajas: "Not applicable"
Ventajas: "Good food and movies. Flight attendants were great."
Desventajas: "Tight seating and it was hot. No way to control individual airflflow"
Ventajas: "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
Desventajas: "The second meal (light lunch, i think) had dry shredded chicken."
Ventajas: "That I probably won’t have to deal with AA for a while."
Desventajas: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Ventajas: "The seats were comfortable, the staff was lovely and accommodating, and the food was delicious."
Desventajas: "The WiFi was very weak and barely connected to any website. It couldn’t connect to Netflix, but luckily the in-flight movies were okay."
Ventajas: "Polite friendly and attentive Staff. From checking in to inflight."
Ventajas: "JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight."
Desventajas: "N/A"
Ventajas: "Service was excellent."
Desventajas: "The food could have been a little more mainstream"
Ventajas: "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
Ventajas: "So much food, great leg room, very comfortable and clean, kind and attentive staff"
Ventajas: "The high level of service and attentiveness"
Ventajas: "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
Ventajas: "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
Desventajas: "Missing my last fight straight home because of very slow US Customs...)0"
Ventajas: "Not many passengers so that I had empty seats and could lay down."
Desventajas: "Tv stopped working suddenly."
Ventajas: "Can use wifi with free"
Ventajas: "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."
Ventajas: "Comfortable flight, polite crew, good selection of movies"
Ventajas: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Desventajas: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
Ventajas: "This was a very long flight, but the crew was fantastic and attentive. The meals were good and they did everything they could to make us comfortable. The flight was on time and convenient."
Desventajas: "I wish all the seats were like first class. We were in economy class"
Desventajas: "Flight delayed 1 hr."
Ventajas: "Nothing"
Desventajas: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
Ventajas: "The service on this flight was excellent.First class service in the economy section."
Ventajas: "JAL has customer service that no other airline comes close to."
Desventajas: "Nothing, JAL is perfect. I mean it"
Ventajas: "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
Ventajas: "This flight was just pretty routine."
Desventajas: "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
Ventajas: "Japan airline and ANA airline are the best quality. Service,foods everything is good wonderful!!"
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Desventajas: "All passengers were onboard but the captain said that we need to go out and change to another airplane at different gate too (note: the changes made after passengers on board)"
Ventajas: "fine food, the pilot handled a typhoon like a pro"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "We had a 4 hour delay due to maintenance, so many of us missed connecting flights in Tokyo. But the airline put us up in a hotel and gave us meals, so I had a nice bonus day to see the city. The flight itself was very pleasant, with the cleanest bathrooms I've ever seen on a long flight and plenty of food and drink."
Ventajas: "The entertainment package was the best ever encountered with seemingly endless choices, keeping us happy all fight long. The seating seemed a bit crowded, and the food was mediocre. We survived, however, without any problem and overall enjoyed our first Dreamliner flight."
Desventajas: "Windows were dimmed most of the flight."
Ventajas: "Plenty of room for economy seats. Good food. Free movies and music. Friendly service."
Ventajas: "Everything! JAL ground crew, airline crew, their service is excellent. The interior of the airplane looked nice."
Desventajas: "It could use more games for children"
Ventajas: "Staff was nice and got me a bulk head seat as I am very tall. This meant a lot to me. Thanks!"
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "The crew was very friendly and helpful. Food was good. The plane was very clean."
Desventajas: "I have no complaints."
Ventajas: "Such a pleasant flight compared to the 3 other flights I had taken on this trip. The crew were friendly and food was delicious!"
Ventajas: "Aircraft seats for long haul trips are infinitely more comfortable than those on the cattle cars used for domestic flights. Economy/coach seats aren't fancy, but they are surprisingly comfortable with lots of leg room."
Desventajas: "The aircraft I was on was an older 777-200, and there were, sadly, no charging ports of any sort on the seats. Lavatories have electrical sockets, but don't s in a lav to charge your phone. My advice: have your phone fully charged prior to boarding, and have a fully charged power bank just in case."
Desventajas: "It woul have been better if some of the crew treated everyone fairly. Some of them were kind of rude... and it would have been nice if we were fed more than twice. Me and my family got hungry during the flight and this is the first time that ever happened. We’ve been flying with asiana since 2016zz"
Ventajas: "Good legroom in"
Desventajas: "Food and entertainment"
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "Staff are very nice"
Desventajas: "Few selections of movies"
Desventajas: "Only fish and rice were available for the breakfast meal. The seats were too compact for such a long flight. more leg room would be nice."
Ventajas: "Great leg room, comfortable, good food"
Desventajas: "Entertainment screen not working"
Ventajas: "Efficient staff. Well mannered and easy to communicate with."
Desventajas: "Nothing"
Ventajas: "The service was nice, they had good food and enough meals unlike some airlines."
Desventajas: "I was uncomfortable and couldn’t sleep so I can’t give this flight full stars, but I can’t really blame anyone either. Wish there more more movies to take up some time."
Ventajas: "Excellent ethnic Korean food. Attendants were extremely polite and and professional."
Ventajas: "The over-all service"
Desventajas: "N/A"
Ventajas: "The staff were very at tentative and helpful. There was enough leg room and I was able to sleep comfortably."
Desventajas: "It was difficult to do any pre-boarding checkin via the app."
Ventajas: "The food was great and the crew was very helpful. For my first international flight things couldn't have went smoother"
Desventajas: "I had a middle seat would have looked the window and a little more leg room. But I am taller then average."
Ventajas: "A wonderful airlines, IMHO. I cannot give any complaints about it. The airline crew was really helpful. I cannot rate the meals because I only had drinks on but legs of flights."
Ventajas: "Flight details"
Desventajas: "Due to weather we missed connecting flight. Just Fly and Asiana Air would not help us with switching flights. They said the other flights the next day had ‘wait lists’ and said it’s best we just cancel the trip. After doing so, we saw both flights out the next day with ‘wait lists’ online for purchase at an extremely high rate. Never booking through them again."
Ventajas: "It's okay."
Desventajas: "Boarding from Incheon to Manila was a bit chaotic. We did not board by number or group order. Also, the sound system was barely audible."
Ventajas: "charming efficient staff"
Ventajas: "One of the better business class rides I’ve had. Excellent, attentive service, smart layout, all the right small touches"
Ventajas: "The crew was great ."
Ventajas: "Crew very attentive and friendly"
Ventajas: "On time, the decor, side seats seems to have more legroom"
Desventajas: "The crew wasn't the friendly"
Ventajas: "I loved the leg room and the pleasant classical music that was playing during boarding and exiting."
Desventajas: "I didn’t realize some of the food was going to be so spicy. Perhaps a bit of a warning next time would be greatly appreciated."
Ventajas: "There’s no entertainment at bulk head."
Ventajas: "The flight attendants were polite and very attentive!"
Desventajas: "There was not any WiFi though it was advertised."
Desventajas: "food was bad. They have to serve food more than twice for a 14 hour flight. We were starving."
Ventajas: "The crew were friendly."
Desventajas: "I felt very cramped. The selection of movies wasn't great"
Ventajas: "Asiana es lo mejor"
Ventajas: "Crew was excellent. Food was great. Would definitely recommend Asiana to my friends and family."
Ventajas: "Decent entertainment choices. Great airfare. No delay."
Desventajas: "For such a long flight, the flight attendants did not come by offering water nor snacks."
Ventajas: "Very polite crew, modern and clean aircraft, lots of leg room, and great food."
Desventajas: "Three of my four flights were delayed."
Ventajas: "The seats were very comfortable, the crew very engaging, and the food was very good."
Desventajas: "Nothingnothing"
Desventajas: "Could use a little more movies."
Ventajas: "Everything looks alright for a short trip."
Desventajas: "Nothing."
Ventajas: "Asiana's pilots? Awesome they are fantastic when it comes to landing ang taking off? Very very smooth you don't feel it you don't feel a bump , that's one thing I like and the best quality of this airline! Fantastic ... I have taken asiana airline all the time"
Desventajas: "Sometimes food but it's okay."
Ventajas: "Overall, most liked - food"
Desventajas: "Nothing"
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "The flight attendant service were attentive unlike US counterparts."
Desventajas: "Air was centrally controlled and no individual seat air nozzle. So when you are hot there is no directional air nozzle. There's no power source. On the 777 plane. Movies were Korean."
Ventajas: "I love the food and flight services."
Desventajas: "I didn't like crews in Ohare. They do random size luggage carry. They say my luggage is not right size. Hello that not my fault according Samonite is right. Go tell the manufacture they do know how to measure according to Asiana guide line. She know right sizes and she doesn't want accept answer of his coworker. I do not want check in due is it my personal belongs are inside. Plus they disarray how to forum a line to board in."
Ventajas: "I love the a380 airbus!!!! U also helped me with my knee needs...i needed to keep rt knee straight"
Desventajas: "Got sick from veg food"
Ventajas: "Excellent first experience with Asiana... The flights were on time, the flight attendants were kind and helpful, AND my vegan meal was very tasty! Will definitely be flying with you guys again :)"
Ventajas: "I liked the airbus used to fly from and to the USA. On a 15 hour flight comfort is key, and they did their best. The have build little foot pedals to rest your feet on. Meals also came often, and the food was on the better end of airplane food. Crew was also very friendly!"
Ventajas: "The staff were so kind and efficient. It was easy to understand their English as well. The entertainment was great, the food was good, and there was plenty of space to sit comfortably."
Desventajas: "The seats were a bit hard, and there was a long gap between the two meals we received."
Ventajas: "Great airline"
Ventajas: "Food was great, seats reclined further than I expected them to, and personal TV was large."
Desventajas: "Movie and TV options could have been better, but charging both 120v and USB was available, and selection was fine."
Ventajas: "Flight quality was good"
Desventajas: "The return flight had delays."
Ventajas: "Todo"
Desventajas: "Nada"
Ventajas: "Todo."
Desventajas: "Nada"
Ventajas: "Nada confortable la gente encima de ti"
Desventajas: "La comida y el entretenimiento"
Ventajas: "Nada"
Desventajas: "Todo"
Desventajas: "I always prefer asian airlines"
Ventajas: "Great crew"
Desventajas: "6 hours late"
Ventajas: "Check in rápido, asientos cómodos, control de equipaje"
Desventajas: "Comida avión"
Ventajas: "Muy buenos los asientos de exit!!!!!!"
Ventajas: "The crew was nice and the flight was safe. I was skeptical about air chin because of the previous reviews but they did a good job."
Desventajas: "I didn’t like my seat we were next to the door so it was pretty old most of the time"
Ventajas: "The plane was about 3/4 full, so it felt like there was extra room. It was a red-eye flight, easy to sleep and quiet."
Desventajas: "Be prepared for some pushing and shoving by the other passengers."
Ventajas: "The service is good especially for a mother who carires baby"
Desventajas: "Nothing"
Ventajas: "No me gustó nada al contrario no hablan ni el idioma inglés ni español"
Desventajas: "Me intoxique con la comida y vomite y estuve dentro del avión vomitando como 25 mnts y me fui a mi asiento y me sentí mareada de tanto vomitar y trajeron una doctora y me hizo preguntas de 3 meses si tuve algo oh alérgica a un medicamento y le dije que have 7 meses sólo había tenido un ataque al corazón que no tiene que ver con la intoxicación de la comida y dijeron que no pero no tenia nada solo el malestar u decidieron bajarme en otra Ciudad Alaska sin consultar primero y no me sentía grabe solo mareada de la fuerza del vomito y de ahí me mandaron para Ciaro luego los Ángeles y de ahí para China cantón y ahora me toca regresarme y no me dejan subir al avión si no traigo un certificado médico estoy en.China yo no conozco ningún hospital y no tengo médico de cabecera viajo al año 15 veces puedo mandar fotos de mi pasaporte y nunca me a pasado esto con la comida y menos de tirarme en otra ciudad ahora no puedo regresar a mi País de Recidemcia USA por que no quieren que suba entonces que hago aquí comprar otro ticket por que"
Ventajas: "La puntualidad y atención en la aerolínea es muy buena. Tienen variedad de películas y series. La comida es buena. Todos los asientos tienen una pequeña almohada y cobija para ir más cómodos."
Desventajas: "El espacio entres asientos para un viaje largo no es tan cómoda pero siempre existe la opción de comprar VIP"
Ventajas: "No food choice"
Desventajas: "Online check in No food choice"
Desventajas: "For some reason they had a hard time printing off our infant boarding pass and couldn’t print out our connecting flights so we had to go to a ticket counter during a very short transfer. We came within minutes of not making it."
Ventajas: "Todo en hora, y sin problemas"
Desventajas: "Como cosa no tan positiva, al llegar de mañana a aeropuerto siguen dando comida en lugar de un buen desayuno"
Desventajas: "the delay of take off from Manila to Beijing that missed our flight in Beijing to Los Angeles. bathroom from China to Manila smells bad ."
Desventajas: "Flight attendants were rude. Flight was delayed for 4 hours and no explanation was given. Once boarded the plane we didint take off for another 1.5 hours. Worse experience I’ve ever had in my life. I would not recommend this airline to anyone. They charged me extra for extra leg room but allows other people to sit there for free once the flight took off I. Addition they didint allow anyone to upgrade to business class even thought they had seats available"
Ventajas: "Crew very nice. Take off on time both times. I liked the movies and games, kept me entertained for 13 hours. The Air China plains, used for domestic flights, don't have any entertainment, even during 3 hours flights. This I didn't like in China."
Desventajas: "The seats in both international flights were not confortable. The audio port on plane from China didn't work well I had to keep holding it at all times to be able to hear on both ears."
Ventajas: "While not horrible like delta, United, or American- China Air could definetely step up their game eapecially in regard to hospitality and comfort."
Desventajas: "The veggie/vegan options were inedible overcooked plain veggies and an unflavored carbohydrate - thank god we brought some food. No entertainment system and the plane was definitely a decommissioned 757 from a 1990s 757."
Desventajas: "I will never fly Air China again."
Ventajas: "same as above"
Desventajas: "Same as above."
Ventajas: "The whole experience was unsatisfactory"
Desventajas: "They were changing my seat around. They lost my luggage. Still not found yet and has all the Christmas gifts I was bringing to my girl friend and her family. My clothes and medicines as well."
Ventajas: "crew, and boarding were good."
Desventajas: "food and comfort not too good, entertainment was so so"
Desventajas: "Entertainment screen is fault."
Ventajas: "Goof food and service"
Desventajas: "The flight was delayed by 95 minutes, which screw up my schedule badly.."
Ventajas: "The crew from Tokyo to Beijing was the Airlines saving grace; they’re the only reason not getting lowest possible scores across the board."
Desventajas: "Flight from LA to Beijing was horrible, the entire experience starting with check in."
Ventajas: "I was very comfortable"
Desventajas: "Can’t complain"
Desventajas: "One suitcase did not make the transfer; food was not good"
Ventajas: "I have a walking disability Air China disrupted so many passengers to meet my needs and I was amazed at how friendly all the crew where and actually cared about me. Food was awesome"
Desventajas: "Never could figure out the Wi-Fi I thought we had on flight."
Ventajas: "Quick flight love the journey map!"
Desventajas: "Awful seat mates. Dumb bros who couldn’t stop calling everything “fire”. Couldn’t be helped tho."
Ventajas: "Clean cabin."
Desventajas: "Service not very good."
Desventajas: "Well, the aircraft doesn’t have TV at the back of each seat."
Ventajas: "Cabin crew always helpful."
Desventajas: "I'm not fussy with food, but what I chose was not served."
Desventajas: "Food was not good. Small portion."
Ventajas: "Nice plane. Appreciated priority boarding for my son and me. Also lost my phone right before boarding and someone was sent to look for it."
Desventajas: "Some members of crew were very helpful while others were straight up rude when I asked for assistance."
Ventajas: "En general bueno, el avión llegó antes de lo previsto"
Ventajas: "El personal en el vuelo atento en los requerimientos"
Desventajas: "."
Ventajas: "En general el vuelo fue bueno"
Desventajas: "La estadía en el cuarto blanco en Vancouver pudiera ser más agradable y a lo mejor tener un poco de agua o café en lo que se espera"
Desventajas: "Delayed twice , served bad food, expired cookies and missing a luggage. 1st tym flying and last. You know what they say, " you get what you paid for"."
Desventajas: "Long delays zero communication to passengers."
Ventajas: "Hate flying in and out of Beijing! The flights are always late!"
Ventajas: "everything was better"
Ventajas: "El personal de cabina fuen perfecto, más que perfecto. La comida muy correcta."
Desventajas: "El avión era viejo, sucio y para ser un viaje intercontinental no disponía de instrumentos para amenizar el viaje, pongamos por ejemplo no tenias la oportunidad de ver películas, cosa que en el viaje de ida si."
Ventajas: "El personal de cabina fuen perfecto, más que perfecto. La comida muy correcta."
Desventajas: "El avión era viejo, sucio y para ser un viaje intercontinental no disponía de instrumentos para amenizar el viaje, pongamos por ejemplo no tenias la oportunidad de ver películas, cosa que en el viaje de ida si."
Desventajas: "After boarding, passengers sitting on the plane for ~2 hours before the plane starts to depart"
Ventajas: "Departed Hong Kong almost on time."
Desventajas: "the food was OK but no Kosher options. Movie was awful, and the flight announcements were extremely loud."
Ventajas: "overall experience was excellent, would book a flight with air china again, as well as recommend!"
Ventajas: "Nothing. Flew business class only and each time the service was mediocre at best. Food is good going to China, terrible coming back. Worst part was the crew. I've been a pilot and an FAA inspector; after confronting the crew about smelling smoke on board and asking why the smoke detectors had been disabled,they simply played stupid."
Desventajas: "Several safety violations. I wouldn't fly this airline again even if they paid me."
Desventajas: "Air china flight attendants are extremely rude. I don't know if they're over worked but they definitely aren't happy"