Ventajas: "Amazing crew Thank you"
Desventajas: "better in-flight entertainment movie options"
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "Great crew, amazing food."
Desventajas: "I tried to cancel the flight more than 14 days before the flight and you didn't let me. I couldn't fly that day and i have not received a refund"
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "Staff friendliness, leg room"
Desventajas: "No sleeping eyepatch"
Ventajas: "Cabin, seat, and aircraft comfortable but not at all luxurious."
Desventajas: "Service was really bad, the toilets were filthy; in this regard probably the worst business class experience in recent years."
Ventajas: "Same as above"
Desventajas: "Same as above"
Desventajas: "Flight was delayed by 10 hours less with less than 24 hours notice. Had to call Asiana to change flight to a 1 stop flight (original flight was nonstop). Flight to Seoul from New York was also delayed by 8 hours and I ended up having to spend ~$70 for hotel/taxi due to arriving in Seoul past midnight. Horrible experience both there and back and don't think I would ever take Asiana again."
Ventajas: "I love how they give importance to parents traveling with little kids."
Desventajas: "They ran out of food choices. I have been flying with Asiana for the longest time and this has happened thrice."
Ventajas: "the beautiful and polite crew"
Desventajas: "seats lack of cusion"
Ventajas: "The crew was exceptional"
Ventajas: "The crew was kind. The Meal was great. All good."
Ventajas: "the very punctual flight"
Ventajas: "Korean BBQ"
Desventajas: "No power outlets on a 14 hour flight! No wifi. Tinynild screens."
Desventajas: "Entertainment headphones did not have good sound quality; there was no option for English captions for most of the movies."
Ventajas: "Entertainment was nice with a good variety."
Desventajas: "Terrible seats. It seems like asiana is going out of their way to make their economy seats as uncomfortable as possible."
Ventajas: "Food was excellent at least some of the time. And pretty good the other times. It was also nice to get slippers/"
Ventajas: "Asiana es lo mejor"
Ventajas: "Food is excellent with great choices and tasty snacks inbetween meals. Staff are short friendly and go above and beyond. Bathroom amenities are good and always clean."
Desventajas: "Entertainment options are limited. The movies and tv selection is small for long distance flights."
Desventajas: "Very unorganized boarding process."
Ventajas: "Access to restrooms through out the plane should be encouraged to avoid traffic by users in one particular area"
Ventajas: "This airline and this model of aircraft (Airbus 380) makes a 14 hr transpacific flight almost enjoyable! We've flown this route numerous time and this was by far the most comfortable experience"
Ventajas: "Both of my roung trip got delayed for about an hour. The service was very so so compared to Korean Air. I couldn't get tickets through Korean Air because of no ticket available but next time I will definitely look forward Korean Air only."
Desventajas: "Just about everything."
Ventajas: "The service and the food"
Ventajas: "Crew was very helpful"
Ventajas: "Great service, comfy spacious seats, decent meal service"
Desventajas: "Food was a bit bland"
Ventajas: "Great service"
Desventajas: "Dirty plane. Floor and tables not cleaned."
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "The service and experience was excellent"
Desventajas: "I only wish the seats were more comfortable for such a long flight. I understand that the length of the flight cannot be changed… It is just difficult to set the entire time. I wish the premium seats cost less so that I could afford to lay down"
Ventajas: "I liked the airbus used to fly from and to the USA. On a 15 hour flight comfort is key, and they did their best. The have build little foot pedals to rest your feet on. Meals also came often, and the food was on the better end of airplane food. Crew was also very friendly!"
Desventajas: "The crew only came around with water every 3 hours or so. This is unacceptable on a long flight."
Ventajas: "The crew was lovely and very helpful. They were attentive and constantly providing beverages. The films were nice and a large selection. The food was delicious and it was overall a lovely flight which was nice since it was over 13 hours in length."
Desventajas: "It would have been nice for slightly more space but it is definitely not the most cramped economy class I have sat in. Additionally, it would have been nice to have different movies from my flight to Seoul but there is so much too choose from that this is not a real issue either."
Ventajas: "Everything was great except for delay."
Desventajas: "The delays."
Ventajas: "Crew was friendly"
Ventajas: "My travel with asiana is excellent. The crew are so professional and helpful..except for boarding need to be more organized.."
Ventajas: "For 14 hours, it was passable. Food surprisingly good (only chose Asian selections; Western food looked dismal). More movie options would be nice."
Ventajas: "l like the flight schedule and shutter bus to airport. staff was friendly and polite."
Ventajas: "Good food and entertainment. Crew was attentive and kind. Checkin was a breeze. Icheon airport is modern, comfortable and traveler focused."
Desventajas: "Economy class seats were hard to sleep in."
Ventajas: "THE staff were really nice and kind."
Desventajas: "Not enough snack small amount of wine usually you get 1 small bottle. NOT enough movies choice. No control on the air over your head."
Ventajas: "Everything was great, to be honest. If this was 3, 4 years ago, I'd have given it 5 stars across the board without hesitation."
Desventajas: "No wifi on the flights means I'm limited to working offline and Asiana's IFE system, which was amazing but had limited selection."
Ventajas: "I like how they gave us an empty seat in the middle."
Desventajas: "The food wasn't that great. It was better on the way in. Boarding took forever. It didnt seem like they came around with beverages."
Ventajas: "seats are comfortable for being economy"
Desventajas: "food was not great as used to be and for a long flight not to have extra snacks options its a bit hard."
Ventajas: "Crew was attentive and the food for economy was good."
Desventajas: "13 hour from Seoul to NYC and the crew never once went into and took care of any of the four bathrooms in the lower cabin in economy class. On the flight two weeks before from JFK - they did a great job on the bathrooms.On both flights there was no need for the constant interruptions telling us to put the seat belts on. Just turn on the light no need to make an announcements in two languages."
Ventajas: "New aircraft with personal TVs; good food; efficient and professional service by the cabin crew"
Ventajas: "No complaint, everything was good."
Ventajas: "They had a show of different traditional Korean costumes. The girls then allowed the passengers to take pictures with them. A fun time."
Desventajas: "It was a long long flight. I wish they used those black holes for travel."