Ventajas: "Well maintained plane, nice staff and over very comfortable."
Desventajas: "The wifi worked only 1 hr of the 3 hrs I bought"
Ventajas: "Excellent cabin crew."
Desventajas: "No in-flight entertainment, economy seats are narrow."
Ventajas: "ANA was awesome as usual."
Desventajas: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Desventajas: "Five delays and three gate changes are not cool"
Ventajas: "ANA is nothing but amazing. Great customer service and pleasant ambiance."
Ventajas: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Desventajas: "Seats are cramped and small"
Ventajas: "All crew are so kind.Great services."
Ventajas: "Crews and services."
Desventajas: "My seat."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Desventajas: "All was 100%! Thanks!"
Ventajas: "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
Desventajas: "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Smooth boarding and smiley staff."
Desventajas: "No tv/ intertainment on the plane"
Ventajas: "The crew are all nice and helpful"
Ventajas: "Service, Cleanliness and Overall Quality"
Desventajas: "Seats could be better"
Ventajas: "very clean over a 9 hr flight , great seat and flight attendant"
Ventajas: "Excellent service. Good food. Great entertainment selection."
Desventajas: "No free WiFi"
Ventajas: "All the service was good."
Desventajas: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Ventajas: "got cancelled"
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
Desventajas: "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"
Ventajas: "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
Desventajas: "late again and hot in the cabin. sat on the runway for a while again"
Ventajas: "Great service"
Desventajas: "Interior show signs of aging"
Desventajas: "seat labeling not clear"
Ventajas: "Very comfortable plane and excellent service."
Ventajas: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Desventajas: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Desventajas: "No opción de español"
Ventajas: "Enough room for relax"
Desventajas: "meal choices"
Ventajas: "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
Ventajas: "Fantastic customer service, excellent food everything was best and clean."
Ventajas: "Customer Service"
Ventajas: "Polite attendants"
Desventajas: "small leg room......"
Ventajas: "Great service! Wonderful flight attendants, smooth flight and ice cream! Will always fly with ANA!"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Desventajas: "limited movie selections"
Ventajas: "Friendly and helpful stewardess"
Desventajas: "Seats could be more comfortable."
Desventajas: "It was very warm on the plane."
Ventajas: "The middle seats were seperated, so I had my own arm rests"
Ventajas: "On time, comfort, good food, good deal"
Ventajas: "Treated with respect and calmness."
Ventajas: "Friendly and attentive flight attendants. The food were decent. The snacks through the flight were very good."
Desventajas: "The limited entertainment. Some of the Japanese TV drama doesnt have English substitle."
Ventajas: "ANA food and service is awesome"
Ventajas: "Japanese quality is good quality"