United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
Ventajas: "Love ANA. Always a pleasure."
Ventajas: "Amazing service"
Desventajas: "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
Ventajas: "Very clean. Crew was very good. Food was for the most part fine."
Desventajas: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Abordaje"
Desventajas: "Comida"
Ventajas: "The crew was very friendly and attentive. They look after the customers."
Desventajas: "I can't think of anything that could have been better."
Ventajas: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Desventajas: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
Desventajas: "Better seats and food. More water please"
Ventajas: "The crew"
Desventajas: "The seats were substantially more cramped than the other flight."
Ventajas: "Good"
Desventajas: "Good"
Desventajas: "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Service Quality"
Desventajas: "Seat does not recline"
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Desventajas: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Ventajas: "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
Ventajas: "It was alright."
Desventajas: "Prepare to wake up with neck pain."
Ventajas: "It was fast and the crew got right to it as far as take off and getting home."
Desventajas: "Los espacios entre asientos son muy pequeños."
Desventajas: "The food was not as good as in my previous flights."
Ventajas: "The time is on time ."
Ventajas: "Great service."
Ventajas: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Ventajas: "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
Ventajas: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Ventajas: "Pleasant stewardesses"
Desventajas: "Expensive lunches, no entertainment unless you pay"
Ventajas: "Food and entertainment is great."
Desventajas: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Ventajas: "The ANA crew were very sweet and accommodating"
Desventajas: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Desventajas: "No opción de español"
Ventajas: "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
Desventajas: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Ventajas: "Nothing"
Desventajas: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Ventajas: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
Ventajas: "5 stars all around 5 stars around"
Ventajas: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
Ventajas: "Todo"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "Great leg room, staff was very nice, food and entertainment was decent."
Desventajas: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
Ventajas: "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
Ventajas: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Desventajas: "nothing"
Ventajas: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
Ventajas: "I liked that the flight was on time. The plane was nice too, nicer than most other airlines. The seats were roomy enough, as good as economy can be. Food was one of the best. The movies were pretty new which is always a plus. The crew was awesome. I get motion sickness whenever I ride anything, be it planes, buses, trains or boats, and the fact that the flight attendants kept checking on me put my mind at ease."
Desventajas: "There was a smell of old sweat odor from the seats, maybe table. Plus my table was still wet when I opened it. So that was kind of gross."
Ventajas: "The boarding procedure is clever. After premium boarding the seats near windows board first."
Desventajas: "The on line check-in failed and no explanations."
Ventajas: "Smooth flight with great service"
Ventajas: "Although there was a little delay on boarding, everything went well and will fly with ANA again."
Ventajas: "I like the service and professionalism being showed by all staffs of the ANA airlines and highly recommendable to my relatives and friends who are planning to have a vacation in Japan or in any other places in the world..they are very punctual with the schedules .I was so happy with my experience with ANA Airlines. Thank you very much for the wonderful experience we had."
Desventajas: "A comfort kit on a ultra long haul flight goes a long way"
Ventajas: "Entertainment"
Desventajas: "Crew miss my drink"
Ventajas: "Crew were amazing and great entertainment"
Desventajas: "Boarding could be better"
Ventajas: "The crew professional and friendly"
Desventajas: "The food was rather bland and did not live up to my expectations"
Desventajas: "Raise the cabin temperature"
Ventajas: "The help desk employees who helped me rebook my flight."
Desventajas: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Desventajas: "The person next to me had a distinct body odor."
Desventajas: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Ventajas: "Excelent"
Desventajas: "I recomended yo my friend"
Desventajas: "Security screening very slow"
Ventajas: "Cabin crew were great"
Desventajas: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Ventajas: "Seats with entertainment"
Ventajas: "Friendly crew and spacious."
Desventajas: "Food could be better"
Ventajas: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Ventajas: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Desventajas: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Ventajas: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Desventajas: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Desventajas: "The toilets were a little unsanitary."
Ventajas: "My neighbor"
Desventajas: "Fight war delayed and we got a security check upon arrival"
Ventajas: "The lunch and dinner menu was excellent"
Desventajas: "more bathrooms."
Ventajas: "The attentiveness of the flight attendants and the new plane."
Ventajas: "The economy section of the upper deck of the A380 is great!"
Ventajas: "All"
Desventajas: "Too much stop over"
Ventajas: "All of services, food, Language, clean air even so beautiful ~~"
Desventajas: "So nice and beautiful wearing also food is very good"
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "Great entertainment system for a short haul fl flight"
Desventajas: "Terrible food"
Ventajas: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Desventajas: "I am a vegetarian and they served a chicken piece along with my main course."
Ventajas: "Great experience"
Desventajas: "Seating arrangement was bad"
Ventajas: "Boarding, friendly crew"
Desventajas: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Ventajas: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Desventajas: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Ventajas: "United miles."
Desventajas: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Ventajas: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Desventajas: "Stewardesses were a bit rude"
Ventajas: "Classy cabin staff"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Like the food"
Ventajas: "Helpful crew. Full food service!"
Ventajas: "Crews are truly nice and patient"
Desventajas: "Crews are very nice, food are not really good"
Ventajas: "Efficient boarding and arrival"
Desventajas: "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"
Ventajas: "The hot towels twice during the flight was great"
Desventajas: "Really just the food"
Ventajas: "Not much turbulence"
Ventajas: "The friendliness of the staff, the food and overall the experience."
Desventajas: "That our bags weren't check in all the way to SEA"
Ventajas: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Ventajas: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Desventajas: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Ventajas: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Desventajas: "Segment Delhi to Singapore."
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Desventajas: "old facilities"
Ventajas: "The service"
Desventajas: "The quality of the red wine"
Just a hiccup being added to the NZ Traveller Declaration a bit late.
The only thing that was less than excellent was the food server at dinner. (I had the chicken.) It wasn't that it was poorly heated or in difficult-to-open containers; it was just that it had a very peculiar taste. And I use that to describe not just the main course but the dessert as well. Very odd flavours for what seemed to be a mainstream item. I did like that the airline offered us a free glass of wine. The breakfast omelette wasn't bad, although it was quite bland.
Desventajas: "The food tasted good and was fresh, however, the presentation was a bit stodgy."
Ventajas: "We did not fly on this flight."
Desventajas: "We did not fly on this flight."
Ventajas: "Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details."
Ventajas: "See previous notes."
Desventajas: "See previous notes."
Desventajas: "Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline."
Ventajas: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Desventajas: "Nothing"
Ventajas: "Staff friendly and helpful"
Desventajas: "My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops."
Desventajas: "They lost are baggage"
Ventajas: "Best flight I’ve been on"
Ventajas: "Quick and easy"
Ventajas: "Pinot noir"
Desventajas: "No temp control, a little stuffy"
Ventajas: "Everything. Best service and great seat room."
Desventajas: "Seats too small."
Desventajas: "Flight was delayed and the informati N at the gate kept changing. Regular announcements that we would board in 10 Minutes. And hen we didn’t and then another announcement of 10 minutes etc Process was confusing. Four different lines with signage that was too low to be seen by anyone except those who were up front. Employees were flustered and having arguments on phone in presence of those boarding. Led to more chaos and uneasiness"
Desventajas: "The lack of communication with everything from queuing to board, to food allowance."
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Desventajas: "Set seats for 2 middle of 4 middle row E & F seatsw"
Ventajas: "United flight crew was good. Check in was good and on time. Flight arrived early, smooth flight and landing was smooth."
Desventajas: "Recheck through LA TSA to domestic flight with United, was further hassle, might as well get naked to get through. Seat recline, too limiting (not asking much, just a bit further back). Pretzels were stale. Cabin crew seemed more friendly with dead heading pilots than passengers."
Ventajas: "Excelente todo!"
Ventajas: "I loved everything. From the friendly service to the comfort of the plane... it was fabulous for the 12 hours I was on board."
Desventajas: "Nothing. I had great service and a great flight the entire ride. Well done... Best airline I've ever flown with!"
Ventajas: "The usual "shuttle" flight between chc and akl."
Ventajas: "Premium Economy was worth the price! The section was not as full, and the service was wonderful."
Ventajas: "The crew was very nice, and I loved the entertainment options."
Ventajas: "Friendly, polite helpful"
Desventajas: "N/A"
Ventajas: "Cool temps in plane"
Ventajas: "- Not a full flight, so empty seat next to me - Great in-flight entertainment - Great staff service"
Ventajas: "Flight was delayed due to A/C difficulties, But no big worry for me. I had no other flight to catch in Wellington."
Desventajas: "Captain's sense of humor."
Ventajas: "The plane and staff were very welcoming."
Desventajas: "The connection was very tight. Luggage was lost, but was sent to us the same day. It was left in Auckland,accidentally."
Ventajas: "Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience"
Ventajas: "Ninguna"
Desventajas: "Lo perdí"
Ventajas: "Everything comfy spacious seats row 8"
Desventajas: "Nothing"
Ventajas: "Flight had gluten free meals. Crew was professional"
Desventajas: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Ventajas: "Not a problem, anywhere. For a long day, that is appreciated."
Ventajas: "Crew helpful, congenial."
Desventajas: "Anticipated more legroom based on seat chart diagram."
Ventajas: "The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport."
Desventajas: "The wine was delicious and I wanted more"
Desventajas: "Nobody believes in offering decent food anymore. Flying was so much better 25 yrs ago. Soon we will have to pay to use the toilet."
Desventajas: "I booked this in October and chose 2 seats with one being an aisle seat. I was moved with my wife to the two middle seats in a row of four, like a second class citizen. There was no meatless options for food. Cabin temperature varied wildly requiring several clothing changes in a cramped seat I didn't select."
Desventajas: "Airplane to cold. Had to wear a sweatshirt and cover up with a blanket the whole flight."
Ventajas: "The best service I've ever had with seamless rebooking and escorted followthrough to make my return flight. Even my luggage made it throughout the short interval layovers!"
Ventajas: "Lost our baggage twice!"
Ventajas: "The vegetarian meals were delicious. Thanks."
Ventajas: "Great entertainment"
Ventajas: "Very complete selection of entertainment option, other than wireless."
Desventajas: "The seats have been narrowed even more. Didn't think it was possible. Had a self-contained seat and lost even more inches."
Desventajas: "could not check in online. Traveling with my daughter and we were unable to lock in seats together. Gate agents were able to do this but not proof to arrival at assigned gate."
Ventajas: "The food and service was great"
Ventajas: "Crew was very friendly. Boarding and replanting was smooth and efficient."
Desventajas: "Seats were tiny. Arm rests did not rise. Seats barely tilted back. You had to fight with the touch screen entertainment system to get it to do anything. Also it seemed like we sought out the most turbulent altitude possible."
Ventajas: "Everything :)"
Desventajas: "Nothing"
Desde que llegamos al aeropuerto nos trataron muy bien. Es una aerolinea diferente y con altos estandares de calidad y de servicio.
Una aerolinea con estandares de calidad y de servicio insuperables. Nos trataron muy bien desde que llegamos al Counter.
El pase de abordar marcaba DOH, cuando llegué al aeropuerto me dijeron que mi vuelo salía de HIA, por lo que tuve que pagar un taxi para moverme de aeropuerto. La respuesta de la aerolinea fue: "lamentamos el inconveniente".
No permiten la facturación en línea de grupos. Por tanto al facturar en el aeropuerto terminábamos sentados en filas centrales y esperados.
Ventajas: "La tripulación es muy buena. El asiento no es el problema, sino la incomodidad que aporte la persona vecina."
Desventajas: "Que haya más variedad en la comida vegana"
Ventajas: "Todo muy cómodo y amables"
Desventajas: "El abordaje"
Ventajas: "El abordaje y descenso"
Desventajas: "Que los asientos de dos pasajeros estuvieran un poco más separados y que el menú de entretenimiento no esté en el respaldo de los brazos porque molesta mucho al compañero"
Ventajas: "La mejor aerolínea, felicitar a la sobrecargo Viviana que se notó su profesionalismo ante mi persona."
Ventajas: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Desventajas: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Ventajas: "Crew is good. Flight got delayed"
Desventajas: "Food is good."
Ventajas: "Everything was GREAT!"
Desventajas: "Me demoraron el abordaje por una batería que tenía en mi maleta facturada, 40 minutos antes de que salga vuelo, demorandome 25 minutos en atenderme para decirme que debo dejarla o declararla pero que no tengo tiempo de hacerlo o perdería el vuelo. Y ahí quedó mi batería. La comida más variada"
Ventajas: "la atencion de la tripulaciono fue muy atenta, el entretenimiento excelente, el embarque organizado"
Desventajas: "la salida se retraso, y el espacio es algo reducido, la sensacion de corriente de aire es muy elevada en general y sonora."
Ventajas: "Service by the crew was outstanding, but special mention to Deepika who made sure I had a Business Class experience out of this world, always smiling and checking if I needed anything"
Desventajas: "The food and the wine selection did not impressed me. Qatar needs to make some changes."
Ventajas: "On time. No problems"
Ventajas: "bien en general"
Desventajas: "el trayecto, intenta hacerlo mas rápido y una conexion adecuada"
Ventajas: "a la vuelta habia sitio y se venía comodo, el personal de vuelo agradable"
Desventajas: "puntualidad, y el vuelo fue muy muy largo , el tramo de shanghai a doha se hizo eterno, 11 horas o mas"
Desventajas: "La puntualidad. Hubo un retraso y perdimos conexión , un desastre en in viaje de trabajo , tiempo irrecuperable"
Desventajas: "Atención al cliente: en el tramo Doha-Nairobi pedí un cambio de asiento porque el compañero de fila estaba borracho (subió borracho y empezó consumir alcohol antes de despegar el vuelo), y me enviaron a un asiento incómodo, aún cuando cuando les dije que sufro de discapacidad en una pierna"
Desventajas: "Internet bad"
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús..."
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús"
Ventajas: "Older plane Older entertainment system"
Desventajas: "Older plane Older entertainment system"
Ventajas: "Puntualidad, comodidad"
Desventajas: "El aire acondicionado estaba muy fuerte y aunque te quejes no lo bajan"
Ventajas: "Un vuelo tranquilo y agradable, y la atención de la tripulación excelente. Lo único malo la comida. Muy difícil dormir a no ser que tengas delante salida de emergencia"
Ventajas: "Buena atención, buen vuelo, la comida bien. Nada que objetar"
Desventajas: "carry-on did not fit on center overhead compartment unless I put it side ways (Same carry-on suitcase fit nicely on Emirates airplanes, so the carry-on overhead compartments have been made smaller on Qatar on purpose or by engineering error, and I will not fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class passengers. Entertainment computer (Android based system) ran slow and out of memory at times. Seats were not comfortable for 12hrs flight. My butt was starting to hurt. I did not have this issues on Emirates flights."
Desventajas: "Todo súper bien"
Ventajas: "Comfortable, on time"
Desventajas: "Todo súper bien"
Desventajas: "Súper bien"
Ventajas: "Excellent service from the crew. Flight on time."
Ventajas: "Vuelo muy bueno con pocos pasajeros y todos los servicios excelentes."
Ventajas: "El avión muy cómodo, limpio y todo funcionaba ok. El personal muy amable."
Desventajas: "Nada."
Desventajas: "Some crews are not accommodating."
Ventajas: "Qatar business es la mejor con diferencia"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "Again, the crew were top notch"
Desventajas: "Comfort and available entertainment were so-so"
Desventajas: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Ventajas: "same"
Desventajas: "same"
Ventajas: "Great airline...nice staff, very attentive and polite."
Ventajas: "SPECIALLY THE CREW SERVICE EXCELLENT"
Ventajas: "Service & cleanliness."
Desventajas: "Nothing I remember."
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "Servicio, excelente igual que el personal muy atentos"
Desventajas: "Trasbordo en Sao Pablo, fue de imprevisto por problemas con el aeropuerto"
Ventajas: "Very spacious, good food & service"
Ventajas: "The efficiency of the process from boarding to disembarkation."
Desventajas: "The flight was delayed, however I understand this happens in aviation."
Ventajas: "Crew very very slow serving meal."
Desventajas: "A bigger, more comfortable aircraft"
Ventajas: "Crew was nice. Seats were ok. Paid for extra leg room but was not helpful. Wanted to upgrade to business class but they were not ready to negotiate. They had empty seats but wanted fill price. Their loss.."
Desventajas: "Better food choice. Sets more comfortable. Offer better price for upgrades."
Ventajas: "El servicio es aceptable y el personal es atento."
Desventajas: "Perdieron mi equipaje, cuando dijeron haberlo recuperado me trajeron la maleta de alguien más, no la mía. Sigo sin recuperar mi equipaje."
Ventajas: "Safe trip"
Desventajas: "Better food and choice of drinks"
Ventajas: "Seats recline far, great for sleeping. Crew members very helpful and cheery. Food was surprisingly good."
Desventajas: "There was no option through Kayak to choose a meal option, but the standard meals were ok so wasnt the end of the world."
Desventajas: "Puntualidad"
Ventajas: "Crew were very attentive and polite. Better than Singapore or Air NZ."
Desventajas: "Self check in was chaos. Labeling suitcases was difficult to do yourself and many needed help. If you didn't follow instructions to the letter the auto reader didn't work. Many were very frustrated including Virgin staff who were clearly run off their feet trying to cope. Scrap the system ."
Ventajas: "everything from the boarding and check-in process"
Desventajas: "Seats too close together"
Ventajas: "everything from the boarding and check-in process to in flight comfort."
Desventajas: "Seats are cramped"
Ventajas: "The crew was amazing and the seat arrangement was well done."
Desventajas: "I would have liked knowing the seat I upgraded to had solid unmoveable arm rests. Also the exit rows were not boarded first, and since I had no seats in front of me my items were not close at hand bc the overhead storage was already taken."
Ventajas: "Bien la tripulación"
Desventajas: "Impuntualidad y podría mejorar comida"
Desventajas: "Food and more space"
Ventajas: "Efficient staff, plane was half empty so could lay across the seats & sleep."
Ventajas: "How fast the process of checking in Munich bags and getting to the plain on time"
Ventajas: "Nice ppl"
Desventajas: "Nothing it was great!"
Ventajas: "Love the inclusion of one checked bag in the ticket price. Like the free snack and hot drink."
Ventajas: "El personal atento, el vuelo puntual"
Desventajas: "Asientos incómodos"
Desventajas: "Flight was delayed"
Ventajas: "People were nice, and hoarding and disembarking was efficient."
Desventajas: "My bag got lost, and they didn't deliver it until very late. Also, the taxi driver somehow had the wrong address, so I had to give the correct one to him over the phone after he called me, confused about where he was."
Ventajas: "Everything was perfect. Would fly Virgin again in a heartbeat."
Desventajas: "The flight is long. But not in your control."
Desventajas: "Seat was better this time, have no idea why."
Desventajas: "We were charged an extra $130 each for our checked baggage because we didn’t pay for the baggage online. I was never prompted to pay any checked baggage fee upon purchase of the tickets. And no info was given about cost of checked bags. Absolute ripoff."
Ventajas: "Great flight, easy-no delays."
Ventajas: "On time flight"
Desventajas: "None"
Ventajas: "The crew and overhead storage."
Desventajas: "It would be good to have hot towels like Emirates after you board and before you get off."
Desventajas: "When my passport was renewed, for whatever reason my visa didn’t update. The person at the gate offered to help with the renewal — or said I could do it myself. Since it came down to part of the boarding process, I had her do it. It took about two minutes and she charged me $20 extra for the $20 visa. Your strength is supposed to be customer service. Really? On the plane, the seat bottom had nearly no padding for a 14-hour flight. I sat on the small provided sleeping pillow part of the way."
Ventajas: "Flight was on time"
Desventajas: "All food had to be purchased and there was no WiFi"
Ventajas: "Things went smoothly and on time thanks"
Ventajas: "Nada NOTHING"
Desventajas: "Compre un vuelo directo, mas caro que todos para llegar temprano a Bali. De la aerolinea no solo agregaron una escala (haciendolo mas largo) sino que lo demoraron 4 horas. Desperdicie un dia en el aeropuerto sin poder disfrutar Bali ni Sydney. Me arrepiento haber comprado la vuelta con ellos. I BOUGHT AN EXPENSIVE TICKET TO GET EARLY TO BALI, AND ENJOY THE DAY. THE AIRLINE NOT ONLY ADDED A PIT STOP BUT THEY DELAYED THE FLIGHT 4 HOURS MAKING ME WASTE A WHOLE DAY IN THE AIRPORT NOT ENJOYING BALI EITHER SYDNEY. I TOTALLY REGRET FLYING BACK TO SYD ON VIRGIN"
Ventajas: "I liked your crew,as I am a wheel chair passenger,so they did a good job."
Desventajas: "As I a pure vegetarian,the food was not all good."
Ventajas: "Buena atención en counter para check in"
Desventajas: "No pude hacer check in en línea El vuelo duro 1 hora 50 minutos y no había entretenimiento a bordo"
Ventajas: "The falafel wrap (lightly curry) was delicious"
Desventajas: "We reserved seats together and there were changed without reason"
Ventajas: "Everything went well. I came through security right to the gate, onto the plane and into the air. Great flight, timing, they were spot on that day."
Ventajas: "Virgin are consistent"
Ventajas: "flight attendants have great attitude"
Desventajas: "1 hour delayed , not hot drinks nor entertainment"
Ventajas: "Excellent choice of movies, nibbles and snacks suitable."
Desventajas: "The seat was a little uncomfortable on that plane. Not sure why."
Ventajas: "When boarding the plane I enquired about headphones. The flight attendant told me they don't usually give out headphones on my particular flight, however 15 minutes into the flight she walked past and had a pair for me to use. I was really impressed by the level of service and the fact she remembered where I was sitting. Great customer experience!"
Desventajas: "Received a chewy muesli bar Aussie bikkies wd have been much nicer Thank you"
Desventajas: "Despite being offered for sale an hour prior to departure, the ticket didn't issue before flight closing. Missed the flight and had to spend time getting a refund from the issuing company instead of spending the time working out how to get home!"
Ventajas: "Liked that they boarded from front and back"
Desventajas: "Nothing"
Ventajas: "2 free checked bags when flying domestically is a big plus!"
Ventajas: "Attentive crew Aircraft accommodation"
Desventajas: "Better food offering Boarding per zones; people tend to be unorganized when boarding."
Desventajas: "1 hour late, they changed the gate without announcing,"
Ventajas: "Nice that they had a tasty snack with a chocolate biscuit"
Desventajas: "Alcoholic beverages would be better if"
Ventajas: "The boarding process was quick."
Desventajas: "The flight was extremely turbulent, I've never been so scared in my life on a flight. The guy next to me actually asked if I was okay and other passengers were visibly scared also."
Ventajas: "Flight attendant was friendly and very accommodating!"
Ventajas: "I was dreading the long overseas flight, but was pleasantly surprised by the hospitality offered on this flight. The meal choices were great, the movie choices were plentiful, and the plane was comfortable."