Las sobrecargó muy amables, pero el abordaje estuvo muy desordenado y los asientos muy rígidos
Ventajas: "The usual efficient, friendly WestJet crew. Nice to fly in one of the new Dreamliner. Super smooth landing."
Ventajas: "Premium seats were more comfortable, crew in our section was great, newer airplane was lovely, food and drink were really good."
Desventajas: "Can’t think of anything within WestJet’s control that was bad."
Desventajas: "Minor point. They boarded the plane very early. We got to the gate 1/2 hour before departure, and were almost the last ones to board."
Ventajas: "Didn't see much of crew. Food was crazy expensive for what it was."
Desventajas: "Better food for price, or an option to pre-book a proper meal at time of buying ticket. Plane was cold and no blankets."
Ventajas: "buen avión, y buena actitud de la tripulacion"
Desventajas: "Limpieza en la cabina y baños"
Ventajas: "The plane was nice and quiet, and the crew was lovely."
Desventajas: "It was so cold!!"
Ventajas: "I did not make it on the flight as the time was given was 5:35 and the flight left at 4:00."
Desventajas: "I was not given correct information and being a very novice traveller did not check the information."
Ventajas: "Crew were very caring. Seats were OK"
Desventajas: "Tv in the seat to make the long flight pass more quickly."
Ventajas: "Boarding was easy, crew was pretty friendly and we reached London an hour early which was brilliant."
Desventajas: "Maybe let us know in advance that there's no TV's in the plane, or meals. Leg room for someone who's 6'4" is non existent, especially when the person in front of you puts their seat back."
Ventajas: "Comfort, timing. Customer Service!"
Desventajas: "Technically problems with lightning on board."
Ventajas: "i was pretty comfortable being in an aisle seat"
Desventajas: "didn’t love the lights coming on in the middle of the night"
Ventajas: "Neriande (who issued the boarding passes & took checked bags) and her colleague At the check in desk were amazing - actually going behind the scenes to find a gate checked bag that had been wrongly named and was headed for Toronto when we were headed to LONDON GATWICK"
Desventajas: "Faulty weather radar on a stormy evening cancelled our WestJet PREMIUM ECONOMY flight. After deplaning and waiting for all passengers without checked bags to be rebooked, we eventually were on our way by car from LGA to JFK airport to meet a British Airways ECONOMY flight with only minutes to spare"
Desventajas: "The food was extremely mediocre for an $18 meal."
Ventajas: "El Buen Servicio"
Desventajas: "Todo muy Bien"
Desventajas: "Los televisores del avión no funcionaban"
Ventajas: "The low cost"
Desventajas: "That which comes with low cost, you get what you pay for"
Desventajas: "24 hour delay in Calgary because of maintenance problems with the plane. Meant I lost one precious day while visiting my 91 year old mother."
Ventajas: "Embarkation staff were helpful"
Desventajas: "No better than AC Rouge which I deplore"
Ventajas: "Loved WestJet! They are the best airline, always super friendly"
Ventajas: "Great staff. Fast boarding and deplaning."
Desventajas: "Our original flight was cancelled due to WestJet reasons (plane was not safe to fly) the following evening the flight was supposed to depart at 7pm we didn’t take off until 10:37 pm causing an arrival of 940AM into London instead of 7:23AM primarily because the crew they chose for this new flight was coming from Montreal so we had to wait for them to arrive."
Ventajas: "Staff was good"
Ventajas: "Crew was friendly."
Desventajas: "Lack of maintenance. Seats did not recline, seat in front of me was broken. No reading lights available. One washroom became inoperable. Just showing a lack of maintenance or cost saving measures until new planes are delivered. Not a great impression for a carrier striving to compete against Air Canada. I would say they are competing with Air Transat."
Ventajas: "crewmembers were very nice"
Desventajas: "Huge delay with the flight with no explanation"
Desventajas: "Big 4 hour delay caused that we missed another flight in London"
Desventajas: "We couldn't take the flight as Westjet could not get us there on time and would not hold the flight ...... see above"
Ventajas: "The flight was not cancelled in spite of poor weather"
Desventajas: "Flight on tarmac for 2 hours after loading passengers no word regularly from pilots or anyone for a long time. Baggage loading and no accountability for huge delays for lost luggage containers? Who is the logistics team? This is not the first time westjet has provided poor service on their international flights. Training if ground staff onsystems is poor. He guest services at tronto openly claimed they did lot know how to operate certain screens for transactions."
Ventajas: "I was traveling with my 11 month old daughter and everyone went out of their way to assist us and I didn't feel like a burden to them. When she was sleeping on my lap during the flight they even brought me my meal in portions so I didn't have a huge tray to balance over my baby."
Desventajas: "Everything was great"
Ventajas: "Excellent Flight to London"
Desventajas: "Typical Econofare - pay piece meal for everything including a checked bag."
Ventajas: "Free upgrade and gate check!"
Desventajas: "No checked bags or meals for economy passengers"
Desventajas: "Pre-ordered meals are costlier than those purchased on board. The crew explains it by saying that they give some extra food just before landing, in lieu of that but what they give is too meagre and its not the customers choice."
Ventajas: "The flight attendants where really nice and so was the service wouldn't change a thing here."
Desventajas: "I didn't like that someone was reclining in there seat in front of me and it was so far down that it was uncomfortable even to sit in my seat or get to my table. Also was very disappointed that I had to pay for food even though it was way over 8 hours, in the end didn't even bother about food was not much of a choice. Also no TV on this long haul flight was really disappointed again, so I had to pay for a tablet was hugely disappointed. Needed more leg room was cramped on this flight."
Desventajas: "My ticket/reservation was not found by WestJet. I had to buy a new ticket. Flight Network or Emirates screwed up. I will need you and them to reemburse me. Please investigate."
Ventajas: "Landed 10 minutes early. Good landing in tough conditions"
Ventajas: "Very cheerful and friendly crew. Made the journey very enjoyable."
Ventajas: "En general esta bien"
Desventajas: "No encuentro algo."
Ventajas: "Basics of chips or pretzels as one food offering"
Ventajas: "Friendly, polite crew. Well organized boarding"
Ventajas: "Only problem is my flight didnt have screens and you had to pay for a tablet. I get screens on my flights to Edmonton and Sask for work with Westjet all the time but on a long flight to London they're majorly lacking. A basic meal over a 9.5 hour flight should be included as well."
Desventajas: "1 for usb charging ports though. I still love Westjet but different priorities for International flights should a no brainer."
Ventajas: "The flight is decently cheap"
Desventajas: "Everything else is not really pleasant for a long distance travel. I've never felt more uncomfortable in my life during a flight. But i suppose you get what you paid for."
Ventajas: "food was good"
Desventajas: "Delays in connection flight, arrival gate and departure are far away and no help from airlines."
Ventajas: "the entertainment system was incredible."
Desventajas: "It was a very long flight-- including a meal in the ticket would have made it more enjoyable."
Ventajas: "After our horrendous flight to America with Norwegian (never again!!!) it was refreshing to have some space and the staff was friendly"
Desventajas: "lnternet was very expensive ($4-5 for 30 minutes, so l did not bother) no entertainment whatsoever, but okay for a budget flight during the night"
Ventajas: "Boarding was quick and easy, and the gate attendant was quite friendly."
Desventajas: "Very rude crew members; delay leaving YVR. Instead of being honest and upfront about having to leave an HOUR later--and also lying by saying that we'd be flying into Gatwick in only 8.5 hours as opposed to 9.5--they made us wait in our seats while the craft supposedly waited for food to be loaded. The best line was, "Our plane will be landed an hour earlier! But because London doesn't like it when we land early, we're going to wait here for a while on the tarmac so we make it there on time.""
Desventajas: "You have to download an app to watch movies/tv. There is no food served (transatlantic flight!) unless purchased 48 hours beforehand."
Ventajas: "Brought our own sandwiches.."
Desventajas: "We were invited to send our carry iron bags to the hold at the gate. We delivered them to the plane door on the jetway. My wife's bag didn't make it from Edmonton to London Gatwick. That's the last time I send anything to the hold ."
Ventajas: "Low cost, supportive seating"
Desventajas: "Meals are extra Arrived a bit early and had to wait about 15 min for someone to attach the gate"
Desventajas: "Plane needs to be upgraded, don't charge for meals or baggage"