Siguen pidiendo mascarilla durante el vuelo. Ya nadie pide. Es muy insoportable estar 15 hs usándola
No me gusto el retraso de hora y media en la salida del vuelo
Desventajas: "Todo muy bien"
Desventajas: "Todo muy bien"
Desventajas: "El sistema de entretenimiento es viejo del 747 no funciona. La variedad de películas es muy pobre, comparado con otras aerolíneas. También la comida fue mediocre a mala."
Ventajas: "La tripulación era genial. Se me perdió un artefacto y uno de los sobrecargos hizo lo imposible por ayudarme...y lo encontramos. Siempre estaré agradecida! Ofrecían botellas de agua a menudo. Muy bien"
Desventajas: "La comida (pasta) no tenía nada de sabor y mucha grasa. No fue nada agradable."
Ventajas: "La tripulación fue muy amable"
Desventajas: "Todo fue perfecto"
Ventajas: "Puntualidad"
Desventajas: "El snack"
Desventajas: "Me gusta como funciona vuestra manera clasica,por favour no cambies"
Desventajas: "El andar hasta llegar a la nave"
Ventajas: "nada"
Desventajas: "todo"
Ventajas: "Tripulacion muy agradable"
Desventajas: "Salir con 40 minutos de demora, por trafico, pero sin dar una solución clara para no tener inconvenientes con la conexión de Frankfurt a Buenos Aires siendo todo de la misma empresa"
Ventajas: "La tripulación muy bien, pero hubo una falla en el sistema de aire acondicionado y empezö a oler a quemaso y salir humo... fue una negligencia seguir volando asi con ese problema, tuvimos que haber parado en el.aeropuerto mas cercano... nos pusieron en riesgo a todos..."
Desventajas: "Las bebidas en el vuelo y el abordaje tan lento."
Ventajas: "all ok"
Desventajas: "all ok"
Ventajas: "all ok"
Desventajas: "all ok"
Desventajas: "todo muy bien excelente servicio!!"
Desventajas: "Funcionamiento muy lento del programa de entretenimiento a bordo."
Ventajas: "La tripulación fue excepcional"
Ventajas: "El entretenimiento de la aeronave"
Desventajas: "No todo el personal es cálido"
Desventajas: "Teníamos una escala y como el primer vuelo se atrasó, las valijas nos fueron al destino y llegamos sin equipaje!"
Ventajas: "era un avión muy pequeño, no se podía esperar mucha comodidad y era un vuelo corto, no hay mucho que decir"
Ventajas: "como no iba lleno el vuelo pude irme muy cómodamente y descansar, la comida fue muy buena, excelente atención de los sobre cargos"
Desventajas: "el abordaje fue un relajo, no había mucho orden"
Desventajas: "La comida."
Ventajas: "La atención de la tripulación"
Desventajas: "La comodidad de los asientos, era difícil poder dormir."
Ventajas: "Tripulación muy amables y atentos , avión muy cómodo"
Ventajas: "El vuelo salió en hora"
Desventajas: "Muy corta transferencia entre el vuelo Mexico - Munich y el vuelo Munich ademas de que el vuelo Mexico - Munich salio con 20 minutos de retraso, el personal de lufthansa no me ayudo a facilitar mi movimiento a traves del aeropuerto."
Ventajas: "La seguridad hacia el personal y a los pasajeros, que me asegura la calidad"
Desventajas: "Que, dado que me reprogramaron el viaje por otra empresa, mi valija no fue cargada a ese avión. La estoy esperando"
Ventajas: "Embarque muy rápido, todo en hora y vuelo muy tranquilo"
Ventajas: "La comida, el Avon nuevo, Los baños"
Desventajas: "El espacio"
Ventajas: "El servicio del personal"
Desventajas: "No tiene ningún entretenimiento a bordo"
Ventajas: "Todo muy bien"
Ventajas: "The time between flights was perfect. Allows you to go from one plane to the other. Go through immigration and arrive with enough time without running from one place to the other."
Desventajas: "It takes them quite a bit to deliver all meals, but because there were few cabin crew members. They do a great effort and do it really well."
Desventajas: "Salimos con 40 minutos de retraso...."
Ventajas: "El vuelo, aunque con unos minutos de retraso, pero bien"
Desventajas: "El picoteo que dan es demasiado salado así como picante"
Ventajas: "De nuevo el vuelo, aunque con unos minutos de retraso, bien"
Desventajas: "El picoteo que dan es demasiado salado así como picante"
Ventajas: "Todo fue bien, horario cumplido, embarque correcto"
Desventajas: "Los asientos deberían de poder reclinarse algo más"
Ventajas: "Trato amable y constantemente ofrecen bebidas."
Desventajas: "Son tan light con las bebidas que el tipo de al lado seguía pidiendo alcohol y no le ponían un alto, era muy imprudente, molestaba a los pasajeros de al lado y de adelante. Creo que ahí las sobrecargos debieron ponerle un alto en lugar de seguir sirviendole."
Ventajas: "cena, bisiness"
Desventajas: "A few things maybe because it was my first trip in your airline and business"
Ventajas: "El personal muy atento, las comidas ricas y completas, el regreso solo hubo 2 a diferencia de las 3 del vuelo de ida."
Desventajas: "Los asientos muy poco reclinables, casi imposible dormir en ellos a menos que tengas muy buen sueño."
Ventajas: "Tuvimos que esperar para subir al avión y llegamos con un poco de retraso pero en general bien"
Ventajas: "Tomando en cuenta que tenia conexión de 55 minutos del vuelo de Munich sobró el tiempo por la eficiencia del aeropuerto de Munich. En el embarque no hay contacto con personal por ser automatizado que acelera el trámite evitando posibles retrasos, intervienen para solucionar problemas. El vuelo operó en horario."
Desventajas: "La recogida del equipaje en Madrid tardó más de 30 minutos desde que llegamos a la cinta hasta que aparecieron las primeras maletas"
Desventajas: "Comida mala y de pago. Entretenimiento a bordo inexistente. No proyectan nada ni hay wifi interna como en otros sitios."
Ventajas: "La atención al pasajero la comodidad del Avion"
Desventajas: "El vuelo se retrasó en su salida por el clima. Íbamos a perder nuestra conexión y el personal de tierra en Tegel no nos facilitó la llegada a Frankfurt así que perdimos la conexión"
Ventajas: "Nice service in general, personnel is always kind, and in general they keep up the quality."
Desventajas: "They are delaying more frequently."
Desventajas: "El servicio de lufthansa horrible. Siendo business se les acabo la comida que habíamos pedido. Pasaban de nosotros, solo hacían caso a los alemanes. Me tiraron encima un vaso con bolsa de té, manchandome la camiseta. Parece que les hizo gracia porque se estaban riendo. Dijeron que me traerían algo para limpiar y desaparecieron. Nunca más."
Ventajas: "Solo por el horario que tenía que era por la tarde es bueno y no por nada mas"
Desventajas: "La comida mala. Asientos rotos llegada y salida con retraso que me complico el viaje. Calidad precio un atraco total"
Ventajas: "Han cambiado mi asiento en el último momento y sin avisarme con anterioridad"
Desventajas: "No hubo comida, solo bebiba"
El servicio de abordaje me dio información errónea ,según visa americana no era válida.mala gente y malos trabajdores
Ventajas: "Great crew, clean and comfortable"
Desventajas: "Quality of food could be improved"
Ventajas: "Delayed without explanation"
Desventajas: "Short term for the transfer"
Desventajas: "On top of what I rated, the flight was delayed by 1 hour in Chicago, enough to miss the flight to Sofia and have to spend the night in Warsaw. It’s been one terrible experience. A lot of things can be better. The ratings are pretty descriptive."
Desventajas: "Buen servicio aunque salió 5 minutos después de la partida. Viaje cómodo y tranquilo"
Ventajas: "Sufficient space between front seats"
Ventajas: "Tripulación agradable"
Desventajas: "Comida y entretención"
Desventajas: "I had requested a wheelchair upon arrival in Warsaw and in Toronto but it was not provided."
Ventajas: "Quick flight"
Desventajas: "Quicker access to gate"
Ventajas: "It was ok"
Desventajas: "Teleportation"
Desventajas: "Poor quality of announcements in Warsaw for boarding times."
Desventajas: "Boarding could've been faster."
Ventajas: "Crew was OK"
Desventajas: "Business class seats are awful, as they are for all European flights. Regular seat with middle seat unoccupied. No entertainment at all (no movies, no music)"
Ventajas: "Direct flight"
Desventajas: "Long flight."
Desventajas: "El vuelo salio tarde y perdieron mi equipaje"
Desventajas: "me obligaron a facturar mi equipaje de mano, y lo perdieron"
Ventajas: "The crew were very nice."
Desventajas: "I was unable to prepay my baggage fee online. I sent email to customer service about this on Tuesday Sept. 4, and never received a response, except fora machine generated message saying that because of high volume of questions there might be a delay in replying. There really is no excuse for such a user-unfriendly website."
Desventajas: "Se atraso la conexion en Varsovia, la señorita recibio la informacion del restraso despues que yo. Me dejaron mis maletas a pesar del retraso y que habia pagado por llevarlas. Luego el servicio de Grund Global que les maneja el equipaje a LOT muy pero muy mala... nunca contestaron el telefono, por lo que no pude hacerl el reclamo del equipaje para darle seguimiento. Luego me encontraron mis maletas pero yo viaje el 4 de agosto al Delta del Danubio por lo que fue imposible que me las llevaran a la ubicacion. Una maleta llego a Bucarest el 6 y la otra el 8 de agosto. Dos dias antes de mi proxima parada en Europa (Italia) cuando llegue al aeropuerto a recoger el equipaje, nuevamente nadie respondio al telefono, por lo que tuvimos que acudir al personal del aeropuerto para que yo udiera entrar al area restringida a recoger mi equipaje. Muy tardado y dificl localizar a alguna persona que me pudiese apoyar en la recuperacion del equipaje."
Ventajas: "Los aviones buenos y limpios."
Desventajas: "Flight was delayed"
Ventajas: "The crew were ok"
Desventajas: "Delays and bag checkin policy."
Desventajas: "incompetent parents with hysteric crying baby, inattentive flight attendants"
Ventajas: "Read above"
Desventajas: "Service on board was not nice"
Ventajas: "Very roomy well designed plane. Good communication from pilot and staff."
Desventajas: "I lost my iPad during this flight. Luckily it was found in the Warsaw airport but the airline did not do anything to help me besides giving me some phone numbers and email addresses. It would cost more to ship it back to the US then the iPad is worth. It would be nice if lot would provide help to get it to me."
Ventajas: "Costs like regular flight feels like low cost"
Ventajas: "Pleasant crew"
Desventajas: "On warsaw to tel aviv for 3 1/2 hours no movie, music, complementary food or snack."
Ventajas: "Excellent service better than expected accommodations. On time."
Ventajas: "The gates were close."
Desventajas: "They loaded us on the bus, then parked us in front of the plane for what seemed like 10 minutes. May have been more/less, but standing there in that stuffy bus made it feel worse than it was. Departure flight was delayed, so my 50 minute layover may have contributed to my bag not being transferred, and lost."
Ventajas: "Polite and friendly staff and crew."
Ventajas: "No delays nor complications"
Desventajas: "N/a"
Ventajas: "Appreciate the heads up on flight changes"
Ventajas: "Service on plane"
Desventajas: "Price for checked bag"
Ventajas: "Pésimo servicio de la empresa y Kayak, ya borré la app"
Desventajas: "Borren su app, es mejor así. Sálgan del negocio"
Ventajas: "Everything was okay! Thank you LOT!"
Ventajas: "low cost service was good"
Desventajas: "Demora en salir tanto desde Nueva York como de Varsovia"
Desventajas: "The entertainment system was broken in my chair"
Desventajas: "I had to pay 70 Euros for luggage one way, while there was no information that my ticket does not include luggage. Actually, economic tickets (as mine) should have allowed for trips in Europe a checked in luggage according to the company website. I do not find any information regarding how I can pay for my luggage in advance, and not at the airport."
Ventajas: "New aircraft, friendly crew"
Desventajas: "Guys, 1 hour delay for short flight is too much !"
Ventajas: "La comida y el servicio fueron buenos. Entre comidas había buenos snacks en la cola del avión. El sistema de entreteniendo cumple su función y tiene una buena selección de películas y actividades."
Desventajas: "No pudimos hacer el check in online para ese tramo del vuelo. En la página no especificaban el motivo por el cual no pudimos hacer el check in."
Ventajas: "El avión es rápido y el tiempo de vuelo es el que indican. Dan un snack durante el vuelo."
Desventajas: "El embarque se hace a través de la pista. Albert un avión de hélices el ruido es mayor que en los aviones de turbinas."
Ventajas: "N/A"
Desventajas: "Unpleasant crew members"
Ventajas: "The flight crew was really attentive and helpful throughout."
Desventajas: "Boarding was delayed, but honestly that's not a big deal."
Ventajas: "Totally uneventful is the best way to fly."
Desventajas: "I can think of no additions unless inflight massages and foot rubs are options;)"
Ventajas: "easy check in"
Desventajas: "took off late and boarding was kinda messy"
Ventajas: "If we was boarding to fly, They change our sits to first class ,We was happily surprise . We have very good fly."
Desventajas: "Didn't even get to fly here because Warsaw took forever . The airport didn't even have an additional flight to take soon."
Ventajas: "I only liked that the flight was quick"
Desventajas: "I didn't like how you had to pay for the drinks"
Desventajas: "They moved the flight forward 30 mins so that I only had 30 mins to switch planes at one of the biggest airports in Europe."
Desventajas: "Me correspondió asiento del medio los cuales son de menor espacio con respecto a los asuntos de las ventanas , más para viajes largos pero en cuanto a el viaje de 3 horas están aceptables Pero en si es una línea que tomaré para los próximos viajes a Dominicana, lástima que no me es favorable para e"
Desventajas: "Treat passengers like they aren’t an imposition-dinner & breakfast were tossed at us, beverages weren’t available until long after dinner was finished, it took 15 min to get a response to the call button, then I was told I needed to get a drink myself from the galley."
Desventajas: "Boarding was chaotic, dependent on verbal cues being shouted by an employee without any amplification. Several families who had booked their tickets together were randomly assigned seats in the plane. You would think that group bookings would make an effort, especially when young children are involv"
Ventajas: "Direct route is the main benefit to flying condor, other than the that the airline offers below average customer service and amenities. Even my kids say Condor is the worst airline."
Desventajas: "No kids movies even for purchase is unacceptable for a 10 hour flight during the high season when families travel!"
Desventajas: "The check-in process was completely unorganized and chaotic. There should have been 7 counters open for check-in, but only 4 were available for flights leaving around the same time. One of the flights was cancelled and nobody knew which line to use as the check-in employees provided no information."
Ventajas: "Very tiny not enough space even for small people...very uncomfortable long haul..crew wasn’t much available"
Desventajas: "Food they could have spare a little of food on long haul flight and drinks water, hot drinks were sporadic...had to go and ask.srvice was slow and not so great...even free movies like most planes would have been nice"
Desventajas: "Condor asked me to check in my hand luggage due to lack of space. Then they lost it. That happens... But after losing my luggage Condor acts like it is not their problem and tells me I should work with some generic luggage tracker company."
Ventajas: "Tripulación atenta y amable"
Desventajas: "Asientos un poco incómodos, entretenimiento cuesta extra, podría venir incluido."
Desventajas: "The person was sitting right next to me was over 500 pound he took half of my seat I did not like that I didn’t pay for the seed to somebody else can sit half of it"
Desventajas: "Too hot, weak entertainment Probably will use other airlines going forward"
Ventajas: "La comida y el servicio por parte del equipo de sobrecargo"
Desventajas: "No había muchas opciones de entretenimiento"
Ventajas: "Very efficient at doing their jobs. Made up time in the air. Seats fairly comfortable. Good temp maintained."
Desventajas: "Our flight was delayed by an hour and a half. This happens sometimes, of course, however a gesture of not charging €10 for an upgrade from the mesely two tv shows/movies would’ve been an appropriate approach to treating customers right. Food was decent, but don’t have any allergies as the accommodations are definitely lacking. Crew was polite, but not overly social or friendly."
Ventajas: "seats were comfy, food was pretty good"
Desventajas: "a couple more movie options for a 9 hour flight would have been nice. crew was "distant" not very personal"
Ventajas: "The plane didn't fall out of the sky. But that's about all I can say on a positive note."
Desventajas: "Plane departs and arrives late. Crew extremely disorganized. Did not give clear direction to passengers. My "upgraded legroom" seats turned out to be a walkway to and from the restrooms which were right in front of me. I was constantly bothered with other flyers waking me and disturbing me as they used this walkway."
Desventajas: "Non existent customer service. No individual lighting in main cabin, no attempt to fix the problem. Bathrooms were falling apart and disgusting. Cattle car mentality."
Ventajas: "The price was reasonable and the schedule was great - leaving late evening and arriving in the morning was perfect. Non-stop from BWI was also a big plus. Checkin online was easy and there were no hitches with luggage. We had an on time takeoff and arrival and our luggage arrived with us."
Desventajas: "The food was bland and there weren't any options, getting refills on beverages was impossible. The seats were cramped and absolutely EVERYTHING that might improve comfort was extra. Fortunately, I always travel with a variety of earphones, to we didn't have to pay for theirs. Paying for the pitiful selection of entertainment options would have added insult to injury."
Ventajas: "I like the crew and nothing more"
Desventajas: "The food is very bad Any thing normal cost money Food.tv.drink. It was very cold or too hot that everybody was complaining about"
Desventajas: "There were only two movies for free. You have to pay for all others."
Ventajas: "The flight crew was great, and the aircraft was very nice and clean."
Desventajas: "I showed up to the airport 2+ hours early, I tried to check in online, was given a error the said my reservation didn’t exist. When I arrived at the airport I went to the check in counter, when I told them I was checking for a flight to Seattle, i was told that I couldn’t check in because there was a issue with my flight. I was directed to a corner of the terminal. This corner had no chairs or seats for us, we sat there for 2+ hours all the way up to the time our flight was intended to depart. All the while we tried to get information or what was the issue, but we were just stonewalled. Finally past our boarding time were were told the flight was being canceled, and to standby for more information. Another half an hour went by before they told us they were getting us a hotel, and buses to the hotel. So then we waited another 15 minutes or so when they asked us if we had checked in because we needed a ticked to get a room at the hotel. Again we waited in line for 20+ minutes to check in. I had 2 bags to check, one I need at the hotel, the other I did not. They let me check the one bag I could, told me to check the other at the business class check in in the morning to avoid the line, sounds good, or so I thought. So condor gathers us all up, an entire 767 worth of people, and begins hearding us to the buses, they don’t tell us where we’re going, just to follow the one employee, to the 5 or so buses. A large group of us got split off at a set stairs, helping older folks and family with strollers get down the stairs. Now I spent 30 minutes wandering around Frankfurt am main looking for buses. Well they don’t park them out front, they park them out in the middle of nowhere. Finally get to get hotel, it’s a nice hotel. The next morning the lady at the business class desk was extremely rude."
Ventajas: "The new airplane and everything went very smooth and on time"
Ventajas: "I was impressed with the crew and the plane. While there were issues in the destination airport, they were not the fault nor the responsibility of Condor. The plane was clean and neat. The in flight food was much better than pretzels or crackers I have encountered recently on many short international and local flights. I will use Condor again when possible."
Desventajas: "Condor needs to become faster with technology."
Desventajas: "Perdieron mi maleta, en la conexión de Frankfurt a Cancun, y llego después de 5 días, toda golpeada y rota. Que clase de servicio es ese?"
Ventajas: "Price."
Desventajas: "No room. Only 2 movies to choose from. Meals weren't good. No complimentary wine. Paying a little more to fly another airline is probably worth it."
Ventajas: "Ofrecieron un vuelo de reemplazo, 8 euros para la cafeteria y fueron muy atentos para solucionar el problema"
Desventajas: "El vuelo tenia overbooking y no pude embarcar. La propuesta de vuelo nueva supone el doble de tiempo viajando mas un retraso de 7h con respecto a la hora original, ademas de haber tenido que volver a comprar billetes de yren en el destino"
Ventajas: "Inexpensive...but at a cost Food was ok. Nothing horrendous."
Desventajas: "No leg room No entertainment Overall felt cramped"
Desventajas: "The free movies/tv were not even worth watching. For a nine hour flight I'd expect a bit more of a selection"
Desventajas: "There was one older lady crew was very rude to almost I felt very prejudice. Not expecting to get a kind of service from an airline crew. Also disappointed you have to pay for your inflight entertainment on a longhaul flight. Will never fly this airline again."
Desventajas: "Too cold in the plane."
Desventajas: "boarding delayed by about an hour without announcements! then move to the bus boarding area for another 20 min wait. finally dleay of take-off due to maintenance issue which was announced."
Desventajas: "Every little thing apart from meals was sold at a ridiculous price, including an "entertainment package" which allowed you to watch movies on your screen seat. Debit cards aren't accepted, and without paying you can only watch two movies, one a chick flick and the other a children's movie. They had the most cramped and uncomfortable seats I've ever experienced on an international flight."
Desventajas: "Our first leg of the trip was canceled by CONDOR. We had to frantically get help from a general ticket counter for our flight from Rome to Frankfurt. It was an epic ending to a horrible flight experience. Because our flight to Rome was beyond awful, we asked for a free seat upgrade and were told that they are unable to do that. They have zero customer service and don't seem to care about the customers at all."
Desventajas: "we needed more leg room."
Desventajas: "Only 2 movies to watch, kids were bored after that"
Ventajas: "Crew was friendly"
Desventajas: "Destroyed my bag. 3 zippers completely damaged and ripped off as well as 3 straps missing and the bottom of my bag completely open with everything missing, hundreds of dollars of stuff lost. Company did not do much to help."
Ventajas: "I wrote my critique of the long flight under the short flight."
Ventajas: "On time arrival Free checked bag Luggage arrived fine Free meals were a surprise"
Desventajas: "Seats too narrow and too close to row in front for a 10 hour flight. Should make it clearer on website that meals are included. Everything I saw suggested they cost €15 and had to be preordered or pay even more."
Ventajas: "La comida fue buena."
Desventajas: "Cobran por algunas cosas. Pedí prestada una pluma y no me la quisieron prestar."
Ventajas: "Courteous crew"
Ventajas: "The direct flight and the fact that we arrived 1h earlier"
Desventajas: "The AC blew over my head and could not be stopped. When I asked the attendant about this she offered another seat in economy but the seat I had was a premium seat. No other options available but loosing 90$ that I've already paid for the seat."
Desventajas: "Very disappointed I show up at otopeni airport and they told me they overbooked the flight I was so upset because I had to be on time in New York for my job I was looking forward for my first time flying with Austrian airlines ,then they found something with tarom Romania which was horrible .."
Ventajas: "Wonderful meals and quick service."
Ventajas: "Crew is friendly and helpful, always a big plus on a long flight or any flight for that matter"
Desventajas: "I had an exit row with extra leg room, which was fantastic, but the seat was so worn down, there was barely any padding left, and it was extremely uncomfortable for a long flight. it was like sitting on a metal bench for 11 hours, your legs keep going numb and have to continue to get up. The food is pretty poor, I know it's a plane, but it was rough. The entertainment is extremely limited, even the stuff you can pay for, you have to talk to a crew member - very old system."
Ventajas: "I was given a bulkhead seat for no extra charge."
Desventajas: "Due to lower attendant ratio than some, service is not as quick."
Ventajas: "Once on board flight was smooth, staff ok but not overly friendly."
Desventajas: "The fact that I was not allowed to check in before day of departure. Very concerning and then seat I requested could not be honored."
Ventajas: "Food was pretty good."
Desventajas: "The seat didn't recline making it more uncomfortable than it should have been."
Ventajas: "I recommend the upgrade to premium economy. Having the third seat free gave us more comfort. If you plan to sleep, or travel with children this is very helpful"
Desventajas: "We were delayed an hour before boarding. Also, the plane was quite warm. It was impossible to get enough change with the adjustments at hand."
Ventajas: "Nothing"
Desventajas: "Uncomfortable seats. Terrible food. No in flight entertainment."