La comida estuvo muy mala
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "Delay of check in with upgrade"
Ventajas: "The crew was attentive and service was excellent."
Desventajas: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
Ventajas: "I think Japan Airlines is the best airline."
Ventajas: "Seating and service"
Desventajas: "Flight to Haneda airport not Narita"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "crew was professional, attentive and polite"
Ventajas: "Spacious leg room."
Desventajas: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Ventajas: "Pretty much everything"
Desventajas: "Nothing"
Desventajas: "Almost missed my flight - they could not locate me as a ticketed passenger"
Ventajas: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Desventajas: "No vegetarian options on the main meal menu"
Ventajas: "People were friendly - from check in right through to disembarkment."
Desventajas: "Not applicable"
Desventajas: "Tight seating."
Ventajas: "Good space between seats. Cleanest of the restroom. Nice crew service"
Ventajas: "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
Desventajas: "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
Ventajas: "Inspire of bad weather, the pilot executed a perfect landing !"
Ventajas: "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
Ventajas: "Check in was fast, the staff was helpful and nice. Simple streamlined process"
Desventajas: "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
Ventajas: "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
Desventajas: "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
Ventajas: "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
Desventajas: "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."
Ventajas: "Excellent service, excellent seats and comfort . Good food"
Ventajas: "Nice staff."
Desventajas: "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
Ventajas: "Seat spacing good for economy food was good"
Desventajas: "Movie Selection"
Ventajas: "Can use wifi with free"
Ventajas: "Excellent service overall"
Desventajas: "Nothing particular"
Ventajas: "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
Ventajas: "Same as above"
Desventajas: "None"
Ventajas: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Desventajas: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Ventajas: "Crew service responsive and helpful."
Desventajas: "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."
Desventajas: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Ventajas: "Awesome experience, nothing like any other. Will fly again."
Ventajas: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Desventajas: "only limited number of movie."
Ventajas: "I liked the overall service and professionalism."
Desventajas: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Ventajas: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Desventajas: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Ventajas: "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."
Ventajas: "The whole price was wonderful I like everything about it"
Desventajas: "There is nothing to dislike about the flight"
Ventajas: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
Ventajas: "Comfortable and spacious for economy class. Very helpful staff."
Desventajas: "If I have to be picky the movie selection didn't seem great."
Ventajas: "Attendants were very supportive. Food was very good."
Desventajas: "Restroom smelled bad"
Ventajas: "Amazing customer service, flight attendants could not be more welcoming."
Ventajas: "the crews were very professional and caring. the food was the best of all so far"
Desventajas: "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
Ventajas: "Always on time!"
Desventajas: "Everything is perfect."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "evening flight. not too crowded"
Desventajas: "delayed by 1 hour meal was so-so"
Ventajas: "Very friendly and attentive cabin crew. They were all very helpful and came by repeatedly to ask if we need anything throughout the flight."
Desventajas: "Nothing really not to like."
Ventajas: "Crew was amazing and attentive as always."
Desventajas: "An upgrade for more comfortable and ergonomic seats would make a lot of difference...."
Ventajas: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Desventajas: "I don’t know yet."
Ventajas: "I always love Korean Air crew, you do have 5-star staff!"
Desventajas: "I can’t think of anything for now! Overall I had a great flight."
Ventajas: "The crew, as always, was super professional, friendly, helpful, and efficient. The plane was neat and clean, I was pleasantly surprised with personal items like tooth paste, tooth brush, and slippers. And I was thrilled that you served wine with food as well. That goes a long way!"
Desventajas: "I didn’t rate comfort and food as “excellent” as I did other items not because they were not great, but flying on an economy class for 14.5 hours, I can’t force myself to speak too highly about these two items, which doesn’t necessarily reflect my flight experience or Korean Air quality!"
Ventajas: "They are always friendly and comfortable seating"
Ventajas: "Everything, from boarding to departure, the service is excellent! The staff was attentive and very welcoming. Spending a few hours reminded me why I fell in love with SK in the first place."
Desventajas: "Food selection was ehhh. Selection and quality of food flying into SK was a lot better."
Ventajas: "Everything. Will definitely chose them again."
Desventajas: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
Ventajas: "How often i was fed"
Desventajas: "I wanted to upgrade and they said no even rhough it wasnt full"
Ventajas: "Staff was friendly"
Desventajas: "More food offerings like snacks and fresh fruit options"
Ventajas: "the movie selection"
Desventajas: "the seats are so closely packed any inclination inconveniences the person seated behind. in all respects save for the name and price this replicated a cheap budget airline. i expected more from SA. the flight crew was brusque and made it appear that they were grudgingly doing one s personal favor rather than their job"
Ventajas: "Great service, good meals and frequent beverages at no charge. From the paper slippers to the warm wash clothes that were passed around at one point, I’ve never been better taken care of on a plane. Passengers comfort was taken into high consideration."
Desventajas: "late departure"
Ventajas: "Great flight crew, speedy and efficient departure procedure"
Ventajas: "Food, drinks, snacks, comfort level."
Desventajas: "Selection of movies is really bad."
Ventajas: "The service"
Desventajas: "The width of the seats"
Ventajas: "Bags were not checked through to Cebu because of the 10+ hr layover. Had to go out to arrival area to follow up on bag transfer. Korean Air wouldnt issue my boarding pass for my INC to CEB flight at LAX so I have to get in line again at the Korean Air check- in counter in INC then was told to go to Jin Air since it was operated by them. Jin Air wouldn't issue a boarding pass because my flight was at 8 AM the following day. I ended up sleeping at the predept area until the counter opened."
Ventajas: "비행기안 승무원들은항상 웃고 친절해서 편안한 여행을 할수있다"
Ventajas: "Reliable, quick boarding, Incheon is a nice airport"
Desventajas: "cheated by kayak. I paid full pay as mention on your wave sight but did not provide the hotel for 20 hours plus long transit. I spend 20 hours plus at the airport without any support form staff. Korean air please don't accept any ticket agent who will give a ticket to passengers with 20 hours transit time and no accommodation. good Korean air but bad kayak."
Ventajas: "Everything was great, i had a connection flight and i did not have to check in like other times."
Desventajas: "Delayed for 2 hours. Otherwise staff and service was good"
Ventajas: "The staff was friendly and helpful"
Desventajas: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
Ventajas: "Great service, very clean"
Desventajas: "Flight was delayed"
Ventajas: "Top notch service and food in economy on a 14 hour flight! The flight attendants are wonderful! I wouldn't fly with any other airline!"
Desventajas: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Desventajas: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
Ventajas: "Landed safe"
Desventajas: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Ventajas: "Plane did not have vents, it was about 80 in the plane too hot. When it was mentioned, crew could do nothing about it"
Ventajas: "Most people sleep as this is a connection from other long flights."
Ventajas: "Light flight, extra space."
Desventajas: "One of the luggage wheels is broken. No ground personal in the airport to take care of the matter. Called and eMailed the claim. However, KAL refuses to look into the matter."
Ventajas: "I liked everything!"
Ventajas: "Food. Polite crew"
Desventajas: "Not enough movie options"
Ventajas: "Great service and decent food, clean new plane!"
Desventajas: "Since long flights with reduced body movement tend to create constipation, would be good to increase vegetables, reduce other stuff."
Ventajas: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Desventajas: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
Ventajas: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Desventajas: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
Ventajas: "Everything went very smooth and easy! The ride was relaxing and went great!"
Ventajas: "The Crew was just wonderful.Food was excellent, plentiful & well presented. Aircrafts were clean And stocked. I had not flown this airline before but would defitely choose them again"
Desventajas: "JFK airport is hard to navigate & passengers in transit have to go thru security lines again & this gets frustrating."
Ventajas: "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
Desventajas: "The Entertainment selection on a long flight is limited!"
Ventajas: "Friendly service. Seats and temperature in cabin was comfortable. Meals were tasty and good portion."
Desventajas: "Slight delay in departure"
Ventajas: "crew, entertainment, overall a great flight(s)"
Desventajas: "air so dry in cabin"
Ventajas: "First of all, you should not be charging a cancelation fee for unforeseen circumstance such as health problems. Second of all, I have not received a response yet from the emails I have been sending. It is extremely hard to call your hotline for foreigners."
Desventajas: "Refund policy"
Desventajas: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "plane was comfortable and ground as well as freight crew's are kind. overall very good service."
Ventajas: "Everything was good except the space for reclining."
Desventajas: "My seat needs to go back further so I can sleep. Maybe about 3 inches."
Ventajas: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Desventajas: "Turbulence and bumpy. I know you can do much about that."
United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
Desventajas: "Great flight, great flight staff."
Ventajas: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Abordaje"
Desventajas: "Comida"
Ventajas: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Desventajas: "none"
Ventajas: "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
Desventajas: "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
Ventajas: "Service, entertainment , drinks, everything! Very good!"
Ventajas: "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Really good service."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Great crew and comfort for economy class."
Desventajas: "Food could be better"
Desventajas: "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
Ventajas: "Food and services were great"
Desventajas: "There were not a lot of selections on the TV."
Ventajas: "Great service"
Desventajas: "A bit warm"
Ventajas: "Service, Cleanliness and Overall Quality"
Desventajas: "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
Ventajas: "The seat, service and food..all is great as always."
Ventajas: "didnt make it to tokoyo"
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
Desventajas: "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
Ventajas: "More space than usual between chairs. Crew is friendly."
Desventajas: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
Ventajas: "Great"
Desventajas: "N/a"
Desventajas: "I'm still stuck in LAX"
Desventajas: "Seats in economy were narrower than Eva Airlines"
Ventajas: "Good price"
Desventajas: "Stink in the plane"
Ventajas: "Seats and service"
Desventajas: "No complaints"
Ventajas: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Desventajas: "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
Ventajas: "Ease of boarding; large overhead bins; relatively comfortable seats"
Desventajas: "Packed plane - every seat taken"
Ventajas: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Desventajas: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Ventajas: "The crew is awesome and food is quite good"
Desventajas: "Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight"
Desventajas: "No opción de español"
Ventajas: "Great airline!"
Desventajas: "some of the gates can be long walk"
Desventajas: "The flight was delayed 9 hours! I had to make other arraignments so I wouldn't miss my conference. I lost money because of the great delayed."
Ventajas: "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
Ventajas: "The crew was very efficient and the food was also good"
Desventajas: "You should add some veg dishes"
Ventajas: "Great layover options. Timely arrivals."
Desventajas: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
Desventajas: "Food was disappointing for business class ticket. Seats did not recline all of the way."
Ventajas: "Love the service provided by the flight crews. The landing was smooth and quick."
Desventajas: "Flight was delayed and the crew announced the same thing about it twice."
Desventajas: "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
Ventajas: "Todo"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Desventajas: "Choices of food."
Desventajas: "Not enough English movies/tv shows"
Ventajas: "Early arrival. Crew very good."
Desventajas: "Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time."
Ventajas: "Everyone was super polite"
Ventajas: "The staff was polite and professional. We have no complaints at all."
Desventajas: "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."
Ventajas: "I liked the friendliness of the staff. The overall service was very nice!!"
Desventajas: "The seats didn't recline at all. Normally I wouldn't care but it was a 12 1/2 hour trip. There wasn't a lot of good, recent movie releases. On other airlines there was more to choose from that were more recent releases. The food wasn't very good. It had all fish choices or beef tongue. I understand having an Asian meal, but maybe should be a more popular meal with different choices than a more eclectic menu. I noticed even the child's meal was not very kid friendly."
The only thing that was less than excellent was the food server at dinner. (I had the chicken.) It wasn't that it was poorly heated or in difficult-to-open containers; it was just that it had a very peculiar taste. And I use that to describe not just the main course but the dessert as well. Very odd flavours for what seemed to be a mainstream item. I did like that the airline offered us a free glass of wine. The breakfast omelette wasn't bad, although it was quite bland.
Ventajas: "Well coordinated loading of plane. Good food service. Well informed.."
Desventajas: "Nothing.."
Desventajas: "Nothing really."
Ventajas: "Everything."
Desventajas: "Nothing."
Ventajas: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Desventajas: "Nothing"
Ventajas: "The crew was great. The seats were good but not as spacious as some other business class airline seats."
Desventajas: "The TV screen interferes with the tray table and could knock off food from the table."
Ventajas: "All good"
Desventajas: "It was very cold so the cabin could have been warmer"
Ventajas: "The sky couch is always very nice."
Desventajas: "We told the crew the water tasted funny, like dirt, they said it was fine, just had lemon in it. Pretty sure we know the difference between lemon and dirt taste."
Desventajas: "Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good."
Ventajas: "on time, crew were friendly"
Desventajas: "have to pay to watch movie"
Ventajas: "Best inflight experience on economy!"
Desventajas: "Flight was delayed and the informati N at the gate kept changing. Regular announcements that we would board in 10 Minutes. And hen we didn’t and then another announcement of 10 minutes etc Process was confusing. Four different lines with signage that was too low to be seen by anyone except those who were up front. Employees were flustered and having arguments on phone in presence of those boarding. Led to more chaos and uneasiness"
Ventajas: "same as above"
Desventajas: "same as above. Along with attmpeting to get boarding passes in LAX staff could not do in IAD was unpleasant as lady kept asking for boarding passes then said she needs a print of the intineray"
Ventajas: "same as above"
Desventajas: "unalbe to select seats so we were spread out"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "The flight was good. The plane is very nice. The in-flight entertainment was good, but you have to pay for most shows/movies. The flight attendants were very nice. The landing was a bit rough. The plane kind of swayed/slide down the runway. But it was raining so it was understandable."
Desventajas: "Snacks aren't free. They ran out of food before they got to the back section of the plane. Most of the in-flight entertainment is not free."
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "The regional flights are nice and quick with no frills or complications. Everyone is in one cabin and you can quickly board using kiosks at the gate."
Desventajas: "You might want to bring a book on this flight or something as their in-flight video and adverts are all you'll really see in terms of entertainment."
Ventajas: "Veer smooth ride. Very nice crew. Great service"
Desventajas: "Bathroom did not work, food was not so tasty"
Ventajas: "staff was lovely"
Desventajas: "didn't have a second pillow in business class bed was too flat for me. no other extras given. disappointing"
Ventajas: "Excelente todo!"
Ventajas: "friendly staff, ease of boarding"
Ventajas: "Premium Economy was worth the price! The section was not as full, and the service was wonderful."
Ventajas: "The people and the service were top notch. I fly on numerous carriers and overall AirNZ has been my favorite, hands down, primarily because of the helpful kind friendly staff."
Desventajas: "Disembarking down onto the tarmac, and being made to stand out there for about 5 minutes (supposedly for safety's sake) while another plane was being pushed out from the next gate, all the while breathing in the choking nauseating jet exhaust fumes while our own plane was idling."
Ventajas: "Flew spaceseat home and loved it to pieces. Tired so fell asleep for main course. Remote gate boarding but that is LAX's airports fault. Crew are brilliant as always. Good to chat. Smooth flight home - yay!"
Desventajas: "Nothing"
Ventajas: "Paid extra $100 for 2”premium “seats. What a joke. And no entertainment for an 11hour flight!!"
Desventajas: "Food was ok for airplane food"
Ventajas: "Crew was professional and friendly, food was excellent, entertainment choices were fantastic."
Desventajas: "The seats were a bit uncomfortable, we were in coach, but they were not horrible. Just lacking lumber support and didn't recline very far."
Ventajas: "Ninguna"
Desventajas: "Lo perdí"
Ventajas: "Crew"
Desventajas: "Unclear check in counter"
Ventajas: "I like SkyCouch."
Ventajas: "The skycouch!!The"
Desventajas: "The entertainment selection was boring."
Ventajas: "Everyone on the plane acted like they were doing you a favor by flying with them more than likely we won't use them again ... kinda of like Frontier airline"
Ventajas: "Crew, ground and flight crew, were all so friendly and accommodating. Great access to free snacks/drinks, but the best was the seats with the footrests that lift all the way up to form a couch, even for those of us who aren't able to fly business class, but are frequent flyers."
Desventajas: "The video system wasn't as good as say, Virgin or B.A., but it's such a small issue, compared to the superior comfort of coach in Air New Zealand to the other steerage-like coach classes."
Ventajas: "Watching movies made flt not being go by faster"
Desventajas: "Not being able to just order a beer....yes, I did on screen but still was not able to buy cuz said service was closed. This after flt attendant told me to use screen to order n pay. She eventually just gave it to me after trying to do it herself unsuccessfully."
Ventajas: "The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport."
Desventajas: "The wine was delicious and I wanted more"
Ventajas: "amazingly pleasant crew, great food, efficient service, very comfortable."
Desventajas: "Nothing!"
Desventajas: "The touch screens on the seats for the entertainment are difficult to use because they are not very sensitive. I found myself having to tap the screen extra hard and repeatedly sometimes before it responded."
Ventajas: "Comfortable Premium Economy seating is well worth the cost for such a long flight. Food was excellent and crew was very attentive. Entertainment system was very limited and clunky to use. The safety briefing is the most entertaining in the industry. Would readily choose New Zealand Air again."
Desventajas: "N/A"
Ventajas: "Spring for the extra money and go for the Premium Economy seats! Great food, free wine."
Ventajas: "Great service and food. The people were super friendly. Cabin was spacious and comfortable. Great kiwi experience!"
Desventajas: "Nothing"
Desventajas: "Seats are too narrow"
Ventajas: "Air New Zealand provided the best service Iʻve had in a while!"
Ventajas: "Food, service, comfort was all very good."
Desventajas: "Nothing"
Ventajas: "Loved the new planes"
Desventajas: "Too bright in the cabin, the pink lights were a little hard on the eyes"
Ventajas: "Always friendly and attentive crew. Food was very nice. The help getting from one flight to another at the stopover was wonderful."
Ventajas: "On time service and the captain was good with updates"
Desventajas: "Everything was fine. Nothing stands out as great or bad."
Ventajas: "Great crew. Friendly and helpful."
Ventajas: "Great crew, great entertainment"
Desventajas: "Wasn't a fan of the dinner but no big deal"
Ventajas: "The Air Canada flight to LA was fine. It was the second leg of the trip that wasn't all that good."
Desventajas: "The very long stop over in LA. The airport is not great."
Desde que llegamos al aeropuerto nos trataron muy bien. Es una aerolinea diferente y con altos estandares de calidad y de servicio.
Una aerolinea con estandares de calidad y de servicio insuperables. Nos trataron muy bien desde que llegamos al Counter.
El pase de abordar marcaba DOH, cuando llegué al aeropuerto me dijeron que mi vuelo salía de HIA, por lo que tuve que pagar un taxi para moverme de aeropuerto. La respuesta de la aerolinea fue: "lamentamos el inconveniente".
No permiten la facturación en línea de grupos. Por tanto al facturar en el aeropuerto terminábamos sentados en filas centrales y esperados.
Ventajas: "La tripulación es muy buena. El asiento no es el problema, sino la incomodidad que aporte la persona vecina."
Desventajas: "Que haya más variedad en la comida vegana"
Ventajas: "Todo muy cómodo y amables"
Desventajas: "El abordaje"
Ventajas: "El abordaje y descenso"
Desventajas: "Que los asientos de dos pasajeros estuvieran un poco más separados y que el menú de entretenimiento no esté en el respaldo de los brazos porque molesta mucho al compañero"
Ventajas: "La mejor aerolínea, felicitar a la sobrecargo Viviana que se notó su profesionalismo ante mi persona."
Ventajas: "Wifi !!!!"
Desventajas: "Bigger seats"
Ventajas: "Tripulación muy atenta"
Desventajas: "Me demoraron el abordaje por una batería que tenía en mi maleta facturada, 40 minutos antes de que salga vuelo, demorandome 25 minutos en atenderme para decirme que debo dejarla o declararla pero que no tengo tiempo de hacerlo o perdería el vuelo. Y ahí quedó mi batería. La comida más variada"
Ventajas: "la atencion de la tripulaciono fue muy atenta, el entretenimiento excelente, el embarque organizado"
Desventajas: "la salida se retraso, y el espacio es algo reducido, la sensacion de corriente de aire es muy elevada en general y sonora."
Ventajas: "bien en general"
Desventajas: "el trayecto, intenta hacerlo mas rápido y una conexion adecuada"
Ventajas: "a la vuelta habia sitio y se venía comodo, el personal de vuelo agradable"
Desventajas: "puntualidad, y el vuelo fue muy muy largo , el tramo de shanghai a doha se hizo eterno, 11 horas o mas"
Desventajas: "La puntualidad. Hubo un retraso y perdimos conexión , un desastre en in viaje de trabajo , tiempo irrecuperable"
Desventajas: "Atención al cliente: en el tramo Doha-Nairobi pedí un cambio de asiento porque el compañero de fila estaba borracho (subió borracho y empezó consumir alcohol antes de despegar el vuelo), y me enviaron a un asiento incómodo, aún cuando cuando les dije que sufro de discapacidad en una pierna"
Ventajas: "The Crew was amazing. The Seat were the best Selling point fort business class"
Desventajas: "More space for the arm rest ans legs space"
Ventajas: "Everything"
Desventajas: "Non"
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús..."
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús"
Ventajas: "Went out of their way to be helpful"
Ventajas: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Ventajas: "Crew were good, food was decent"
Desventajas: "Equipment/electronics was a bit dated."
Ventajas: "Puntualidad, comodidad"
Desventajas: "El aire acondicionado estaba muy fuerte y aunque te quejes no lo bajan"
Ventajas: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Desventajas: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Ventajas: "Un vuelo tranquilo y agradable, y la atención de la tripulación excelente. Lo único malo la comida. Muy difícil dormir a no ser que tengas delante salida de emergencia"
Ventajas: "Buena atención, buen vuelo, la comida bien. Nada que objetar"
Ventajas: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Desventajas: "Todo súper bien"
Ventajas: "All around great airline. Comfortable for super long flights and completely accommodating."
Ventajas: "Films Service"
Desventajas: "Not enough films"
Desventajas: "Todo súper bien"
Desventajas: "Súper bien"
Ventajas: "Heavenly for an airplane ride!"
Ventajas: "see above"
Desventajas: "see above"
Ventajas: "Good, drinks, service and entertainment system."
Ventajas: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Desventajas: "We have no complaints."
Ventajas: "Vuelo muy bueno con pocos pasajeros y todos los servicios excelentes."
Ventajas: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Ventajas: "El avión muy cómodo, limpio y todo funcionaba ok. El personal muy amable."
Desventajas: "Nada."
Ventajas: "All"
Desventajas: "None"
Ventajas: "Qatar business es la mejor con diferencia"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Ventajas: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ventajas: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Desventajas: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "Servicio, excelente igual que el personal muy atentos"
Desventajas: "Trasbordo en Sao Pablo, fue de imprevisto por problemas con el aeropuerto"