The crew was very friendly. The check-in to boarding process was onerous and unclear. I understand that part of the process is not the airline's responsibility but they can lobby to streamline the process
Ventajas: "It was comfortable"
Desventajas: "They should start giving out snacks"
Ventajas: "Crew was very professional and helpful"
Desventajas: "Everything met or exceeded my expectations."
Ventajas: "Seat was comfortable, had an emergency exit seat."
Ventajas: "The crew amazing"
Desventajas: "I was traveling with a child and an infant. Would have been given a priority. We were in the queue waiting."
Ventajas: "Barely functioning entertainment portal. Average food."
Desventajas: "Not many movies to chose from."
Desventajas: "Delayed by 4 hours, no explanation!"
Ventajas: "Yes the crew was amazing"
Desventajas: "Provide food for kids first before even the special meals people"
Ventajas: "The gate crew was helpful"
Desventajas: "Earlier notification of 7 hour wait time due to delay."
Ventajas: "Good service with friendly crew"
Desventajas: "Toilets clean but a bit worn out. Windows were very dirty inside and out."
Ventajas: "The crew is helpful."
Desventajas: "The boarding system needs to be improved and be conducted in an orderly manner. Leaving on time seems to be impossible. Keeping time should be looked into."
Ventajas: "Good approachable crew. Very professional. Aircraft very modern and internal atmosphere very organized. Everything where it’s meant to be."
Desventajas: "Difficult when you’re tall to have better seating."
Desventajas: "The snacks were basic and tasteless"
Ventajas: "Kenya Airways changed their flight schedule 48 before our departure. The change meant an extra night before departure and an 11 hour layover in Nairobi before our connecting flight. The KA booking agent provided us with accommodation for the delay and the long layover. We appreciated that."
Desventajas: "We lost 24 hours in our travel. It was reasonable of the airline to provide accommodation during the delay but the night in Nairobi was at a very dismal hotel where the food quality was terrible."
Desventajas: "La atención de customer service"
Ventajas: "Pésima atención. Adelantaron 5hs mi vuelo sin justificación alguna. Perdí la mitad del último safari porque tuve que regresar antes de lo previsto. Me hicieron estar luego mas de 7hs en Nairobi hasta tomar mi conexión y no solo no se responsabilizaron de nada sino que casi tuve que mendigar el lunch"
Ventajas: "I enjoyed the crew...they were friendly the whole time. The food was great."
Desventajas: "The delay was painful. Hope they work out overlays properly to avoid further delays."
Ventajas: "Kenya airways theme song"
Ventajas: "Friendly crew and flight was punctual"
Desventajas: "No inflight entertainment"
Ventajas: "Stewards polite and mindful"
Ventajas: "Same as above"
Ventajas: "Staff very friendly"
Desventajas: "Servicio de Nairobi a paris muy malo. El equipo cree nada amables. Le tuve que pedir varias veces un vaso de agua hasta que lo fui a buscar directamente y así con cada cosa"
Ventajas: "Great job by entire crew"
Desventajas: "outdated uncomfortable seats, no cell phone charging available which is needed for international travel. This must be fixed asap."
Ventajas: "Good movie choices. Very helpful and friendly crew."
Desventajas: "-Seat wasn't preferred despite my SkyTeam Gold status, didn't even get choice of aisle seat. Thankfully those next to me traded. -Food was to very good, no milk for tea."
Ventajas: "The best flight attendants who met my needs with prompt, positive, politeness. Again, my highest regards for Kenya Airways!"
Ventajas: "The flight was on time"
Desventajas: "There was no food for vegetarian."
Desventajas: "The flight to Nairobi was so late that I missed my connection and have to wait about 10 hours for the next flight out."
Desventajas: "..................... ......... .. ................"
Ventajas: "customer service was superb entertainment screens and selection was excellent seats were among the best on any airline. The plane was a seemingly fairly new Boeing Dreamliner, very nice"
Desventajas: "Food was good but not spectaular - not up to Singapore Airlines for example but better than most other long haul carriers"
Ventajas: "The flight arrived early to Bangkok"
Desventajas: "The plane was old. Some seats didn't recline. My husband's sound system didn't work. The audio selection was minimal. The bathroom started out filthy with urine everywhere, and stayed that way. These things are inconvenient on a 10 hour flight!"
Ventajas: "Food. The pilot spent some time flying over the Victoria falls"
Desventajas: "Dirty bathroom"
Ventajas: "- plane was empty so I could sit in the exit seats with more legroom. - staff in the plane was extremely nice. - Pilot avoided turbulence zones."
Desventajas: "- Smelly cabin - Unfriendly boarding crew - Food"
Ventajas: "Good crew. Flight not fully booked so had some extra space. Efficient transfer desk"
Desventajas: "Food - just horrible Nairobi airport not much to do and annoying additional security checks between sub-terminals in terminal 1."
Ventajas: "5 star service"
Ventajas: "Friendly staff Good food"
Desventajas: "The movies were not working"
Desventajas: "Kenya airways is a symbol of operational disorder and absence of any client orientation. I would strongly recommend Kyak to take it off its recommended airlines"
Desventajas: "The flight was 5 hours late, we were not informed while waiting or why it was late. It was very frustrating, especially that Nairobi airport has no free wifi. Kenya Airways is not to the standards of other Sky Team companies."
Desventajas: "Their flights have been late all the two times I flew with Kenya Airways. Could be a problem if you need to connect to another flight!!"
Ventajas: "My flight was delayed for 7 of hours. However, the airline communicated prior to departure and also provided us with hotel voucher. I missed my connecting flight to Francis town hence Kenya Airways provided me with a voucher to a hotel in Gaborone and I was able to travel the next day. I am grateful for the efficient communication and services provided by KQ."
Ventajas: "The service was great. From the time I boarded I was treated very well. The staff was friendly and it made traveling an ease."
Ventajas: "Crew and food"
Desventajas: "Hour late even though we had a late arrival of 1:35 am. Made us miss our airport transfer so it took over 2.5 hours to get to hotel"
Desventajas: "no headphones available in economy class!!!"
Desventajas: "No respect for business class customers for boarding; a separate line is not enforced. Very slow boarding generally."