Desventajas: "My suggestion that at the time of boarding your staff behavior not good. As well you should supply hot napkin for freshness"
Desventajas: "Better quality of food"
Desventajas: "El avión era muy viejo. No había entretenimiento abordo. No había wifi."
Desventajas: "Management, flight was delayed and no information conveyed ahead. Later connections missed and no proper arrangements made on time for next connecting flight."
Ventajas: "Flight not full, so I had the row to myself."
Desventajas: "Seats are narrow and rows close together. Plane interior was dated and grungy."
Ventajas: "The cabbin crew they don’t even talk nicely to the passengers they have attitude, they don’t even provide extra pillows Food was bad Service was bad Airline is bad six hours delayed from delhi to Hyderabad two times security check that is unexpected. They don’t even realize new born babies, infants, old age and sick peoples are traveling. This airline is dumb, worst, poor, bad, I’m not going to suggest to my relatives and friends neighbors for air India airline."
Desventajas: "I don’t like food it’s not enough for one person if I ask extra they said we don’t have it, it’s ridiculous it’s long journey you should provide extra food, it was nasty food and not enough."
Ventajas: "Salimos en hora, todo perfecto"
Desventajas: "Comida buena"
Ventajas: "Convenience of a straight flight from IAD to DEL."
Desventajas: "Online check-in did not matter as we still had to wait in line to drop off the bags. A baggage drop off for those checked in online would help reduce check-in lines as the counter..Food can be better, but that is true for most airlines..I think Air-India works on India time schedule as they offer alcoholic drinks at noon only (9:30 PM in India), the flight leaves IAD at 11 AM, and not during dinner service."
Ventajas: "Non-stop flight for DC area to New Delhi. Flight was delayed leaving but still reached destination on time."
Desventajas: "Lack of service during non-peak times. Food was mediocre."
Desventajas: "Food should be healthy. We got fried food in the morning snacks."
Desventajas: "CREW, FOOD, CUSTOMER SERVICE. My parents were traveling on 29th April. They did not provide blankets or cushion even the flight was almost 15 hours long.. when my dad asked the crew for blankets, they said we only got 25% and we do not have it. The food was horrible.. they even complained at the airport but no one cared.. over all very bad/worse experience they had.. so disappointed.."
Ventajas: "Flight made it 10min early than the reported time, despite the late boarding."
Desventajas: "No wifi. List of movies, songs and TV shows is very limited and outdated. Seat remotes have missing buttons. some of the sealed blankets (provided on seat) were very dirty, can see that someone cleaned their earwax on it. Food is mediocre. Boarding was an hour late."
Ventajas: "Flight was on time."
Desventajas: "When I checked in, they claimed my name in their system wasn't the same as on passport. I could see no difference, and had flown to India with no problem. They walked off with my passport, and left me sitting for a long time waiting its return."
Ventajas: "Service by the stewardesses"
Desventajas: "Old aircraft and limited entertainment."
Ventajas: "The fast travel time with no layover"
Desventajas: "-No working entertainment system. 15 hours flight. A person could go crazy! Not just my seat, all seats around me."
Ventajas: "Overall Air India has improved a lot over the years. Flight took off ok time, reached destination before scheduled time. Need to improve on in flight announcements, get better on communication, service mannerisms, approach to customers, courteousness, etc. It was a good experience and would like Air India to get better and be great!"
Ventajas: "Service ...the tall clean shaven gentleman was very courteous and patient...even with people who behaved over entitled and over demanding..."
Desventajas: "-plane is aged -one curved long nose (diamond stud pierced) lady stewardess was oversmart and deliberately skipped two rows without offering coffee. Very inconsiderate and eventually her peers had to take care of that when they actually came to collect cups! -lady announcer could not announce landing properly twice! Could not read basic English at all!"
Ventajas: "boarding was ok."
Desventajas: "the seats are are compact and not comfortable at all. I know i had the economy, that doesnt mean i should suffer the entire flight. the entertainment screen/s do not work!!! you'd be lucky if they do. they do not look very happy or satisfied serving food or drinks."
Ventajas: "Service was good, food was good. Arrived on time, rather a few minutes before the schedule. I appreciate that. Suggestion: People traveling on international flights with no luggage to check in but just one carry on, should be given priority to obtain boarding pass in a special line. I had no check in luggage but I have to stand in line in DC for one hour to get just the boarding pass, but on my return flight from New Delhi staff gave me boarding pass quickly in a special line. This must be looked into why not the same in DC?. Prof. Dr. Jiwan S.Sidhu"
Desventajas: "Most of the TV screens were not working. Out of three in the row only one worked. Moreover the number of movies etc were very few, not much choice. Please provide more variety in this entertainment section."
Ventajas: "Direct flight saved travel time to Delhi"
Desventajas: "Compare to other flights there are no any positive feedback. Price High, broken seats, food quality bad and less."
Desventajas: "Flight seems to be very old and Entertainment screens not working. Not sure what to do during a flight time of 13hr without entertainment. Felt like flight attendants have zero respect towards their passengers. Responses were rude. No one attended service requests multiple times. Air India domestic crew far better than their international crew. Stupid crew and worst flight. My first and last air India flight."
Ventajas: "Taste of Food Excellent timings of the flights"
Desventajas: "Personal TV did not work Pathetic Customer Service"
Ventajas: "Nothing in particular!!!"
Ventajas: "Check in was easy no rush Service was great"
Desventajas: "Service was good. Best off all is nonstop"
Ventajas: "Crew was friendly but was not attentive to passenger needs. They just did their job and that's about it."
Desventajas: "The plane was dirty. The bathrooms were horrid! The seats were cramped and would not recline properly."
Ventajas: "The food and selection of music"
Desventajas: "The remote wasnot working. The floating bag WAs stitched ar the side of the foot rest and it was uncomfortable to sit there. I was made to complete immigration at the transit destination and not at the first port of entry. This change was not intimated before"
Ventajas: "Crew members"
Desventajas: "Broken handsets, buttons missing. Two of our tv sets were broken on a 14 hour journey with two kids thats brutal. I don't know whats the deal is but every flight that I take of air india from nyc to india or back ALWAYS has a restroom that doesn't work. The one at the back doesn't have water. ALWAYS. How is it possible to take off on an aircraft on a 14 hour journey with no water in the restroom. HOW?"
Desventajas: "the seats are old and torn. Entertainment sucks"
Ventajas: "Friendly Crew. Spacious seating and clean aircraft. Food was decent though they kept running out of vegetarian trays."
Desventajas: "The crew needed to be more professional and prompt in their service. Forgot to offer coffee to my wife twice during the meal service and disappeared even when we requested it. The entertainment system hung on 3/4 of our seats and it took them 3-4 hours and 3+ requests to get them to reboot them."
Ventajas: "On time arrival Food was fine"
Desventajas: "Checkin was incredibly slow. They don’t have a simple bag drop for online checkin passengers, which wasted almost an hour of my time. Lavatories should be cleaned during flight. Tired interior. Unfriendly staff."
Ventajas: "Overall good service."
Desventajas: "15 hours flight. Entertainment did not work both way. very unhappy."
Desventajas: "Tv was not working"
Ventajas: "Good food and timing of the flight"
Desventajas: "Bathrooms smelt at the beginning. Seats were week and rickety"
Desventajas: "Comfort and entertainment"
Ventajas: "Nothing literally"
Desventajas: "Food and customer service"
Ventajas: "Service was good. Plane was on time with no issues."
Desventajas: "Plane is too old with seats cracks and some entertainment systems not working. Seats don’t recline easily."
Desventajas: "Plane was very dirty, seats were old and falling apart. My entertainment system didn't even work."
Ventajas: "Fast direct flight, crew was polite"
Desventajas: "In flight entertainment didn't have nuch choice"
Ventajas: "Flight ticket price was good and arrived mostly on time."
Desventajas: "Mostly everything was barely average although some things like entertainment and electronics were absolutely poor. Old screens and remotes which don't work. Crew doesn't really care. Food used to be great in Air India before but it has come down in quality and quantity quite a lot."
Desventajas: "Food, service"
Ventajas: "Short, quick direct flight to India"
Desventajas: "The interior needs a lot of improvement. The entertainment system was kaput and no one fixed it. Food was not up to the standards of other airlines."
Ventajas: "The staff"
Desventajas: "TV monitors not working, seats broken, tray tables broken...14 hours sitting uncomfortably with nothing to watch............ I do not think I will go with Air India again!"
Ventajas: "No coffee service after meal Morning breahfast limited choices Coffee when served was less than lukewarm"
Ventajas: "On time, good movies and overall o What one expects for an economy class flight."
Desventajas: "Sometimes the air hostes were hard to understand."
Ventajas: "Given the price at which i booked the round trip ($864), it was a decent enough flight. Staff was fairly cooperative."
Desventajas: "Headphone plug was broken. Didnt ask fr replacement as i got my own on board."
Ventajas: "Fed a ton"
Desventajas: "Old plane"