Ventajas: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Desventajas: "The space is really tiny. The screen also tiny."
Ventajas: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Desventajas: "A newer plane with more restrooms would be great."
Desventajas: "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Crew was awesome, super attentive and friendly."
Desventajas: "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
Ventajas: "Excellent crew!"
Desventajas: "It could have been quieter."
Ventajas: "Their friendliness And care for the passengers"
Desventajas: "i can not think of anything."
Desventajas: "12:05 am flight back to Lax is good because you can sleep a little then be awake for a good period of time before and after landing which helps promote getting back to normal sooner. Flight got a little chilly whole is was sleeping but otherwise a very good flight."
Ventajas: "All crew are so kind.Great services."
Ventajas: "Crew members was very polite and food was good"
Desventajas: "seat is quite small."
Ventajas: "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
Desventajas: "The food was not enough, we felt so hungry before arriving."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Pretty much everything"
Ventajas: "Their service"
Ventajas: "The seat, service and food..all is great as always."
Ventajas: "It was a fast flight, the crew was very accommodating and it was very comfortable."
Ventajas: "easy check in."
Desventajas: "can't choose my own seats."
Ventajas: "Customer service was pretty solid."
Desventajas: "Los espacios entre asientos son muy pequeños."
Desventajas: "Food was not good, seats not comfy"
Ventajas: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
Ventajas: "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
Ventajas: "Overall excellent"
Ventajas: "Seats and service"
Desventajas: "No complaints"
Ventajas: "Everything was fine"
Desventajas: "The seats hurt my butt"
Ventajas: "free movies"
Desventajas: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Desventajas: "No opción de español"
Ventajas: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Desventajas: "Everything was good. Only thing I could say is the plane felt outdated."
Ventajas: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Ventajas: "The room and comfort in the larger planes and the crew is always outstanding on ANA."
Desventajas: "More movie selection....... many are Asian movies which are of poor quality. More food selections. I really don't care for most Asian dishes and I starve on these flights."
Ventajas: "Food, staff, and entertainment."
Desventajas: "Tight space and the tray was on the dirty side."
Ventajas: "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."
Desventajas: "Nothing, everything was as expected"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "Good service."
Desventajas: "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
Desventajas: "Could not fall asleep as the chair would not recline enough"
Ventajas: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
Ventajas: "On time, comfort, good food, good deal"
Ventajas: "ANA food and service is awesome"
Ventajas: "Very attentive, professional crew."
Ventajas: "Flight attendant Lee-san is amazing and kind. I was feeling really stressed and having a panic attack. She brought me tea and comforted me. I am so thankful for her kindness."
Desventajas: "Internet is way too expensive and barely works."
Ventajas: "Crew is always awesome on ANA flights"
Ventajas: "very good service comfortable seat"
Ventajas: "Not overcrowded"
Desventajas: "Short flight, needed to purchase food"
Desventajas: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
Ventajas: "The crew was excellent."
Desventajas: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Ventajas: "Amazing crew, very nice and helpful."
Ventajas: "The staff was amazing"
Ventajas: "The help desk employees who helped me rebook my flight."
Desventajas: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Ventajas: "Friendly service and not a super crowded plane."
Desventajas: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Desventajas: "The person next to me had a distinct body odor."
Ventajas: "Always love the SIA business product on long haul."
Desventajas: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Ventajas: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
Desventajas: "Great Airline. Great staff and service. Good food and drink."
Ventajas: "Everything, perfect flight"
Ventajas: "The crew was amazing. The seat were uncomfortable"
Desventajas: "Food could have been better."
Ventajas: "The crews on board were amazing!"
Desventajas: "The service from the ground staffs are not as good a the crews onboard."
Desventajas: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Ventajas: "Boarding. Timely departure"
Desventajas: "Entertainment selection."
Ventajas: "Service was excellent, always with a smile."
Ventajas: "excellent - comfy plane, great service, excellent stuff."
Ventajas: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Desventajas: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Ventajas: "Everything else"
Desventajas: "Food was less than marginal"
Ventajas: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Ventajas: "The crew was very nice and professional and the amenities were top notch."
Desventajas: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Ventajas: "The trip was horrible we have to sit separately three places."
Ventajas: "Very organized"
Desventajas: "Seats could be a bit more comfortable in premium economy"
Ventajas: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "I was inpressed"
Ventajas: "The flight attendants were amazing."
Ventajas: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Desventajas: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Desventajas: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ventajas: "There was nothing to complain about..a very friendly staff, departure on time !"
Desventajas: "No newspapers and magazines on board !"
Ventajas: "Food and good service"
Ventajas: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ventajas: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Desventajas: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Ventajas: "Service from Singapore airlines"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Comfort Great book the cook meal choices Restful Attentive service"
Desventajas: "What’s there not to like about SQ"
Ventajas: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Desventajas: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Ventajas: "Crew was great. Food not bad for airline food . It was clean."
Ventajas: "The service, seats, food, drinks and bed!"
Desventajas: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Ventajas: "they even addressed me by name"
Ventajas: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Ventajas: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Desventajas: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Ventajas: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Desventajas: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "Singapore air has amongst the best service out of all airlines."
Ventajas: "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
Desventajas: "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."
Ventajas: "Everything was amazing. Best flight I've ever been on!"
Ventajas: "Terrible airline company. It’s a ripoff!"
Desventajas: "Honesty. Ripoff!"
Desventajas: "Food need to be improved"
Ventajas: "The crew was very friendly and attentive."
Desventajas: "Can’t think of anything"
Desventajas: "If the assigned seat reclined. I had to Move to a different seat which Worked."
Ventajas: "Our luggage missed the connection but the situation was well handled"
Ventajas: "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
Desventajas: "They have 2 food options and they're just ok. There wasn't very many drink options either."
Ventajas: "The people at the check-in desk."
Desventajas: "A light snack and drinks would have been good. Even just water."
Ventajas: "The flight was on time."
Desventajas: "Bathrooms could be cleaner."
Desventajas: "It will be nice if there’s choice for vegetarian meal"
Ventajas: "Tripulación muy bien"
Desventajas: "El sabor de la comida no estuvo muy bueno"
Ventajas: "Friendly staff"
Desventajas: "Security check at gate without priority Bagage Delivery business class"
Desventajas: "Seat, food, service"
Ventajas: "Everimg went smoothly, from check in to boarding and flight. The ground and flight crew were helpful."
Desventajas: "Nothing for this trip"
Desventajas: "Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed."
Ventajas: "Friendly check in staff, thingking with the customer for aeat options."
Desventajas: "A very long queue, while only 2 counters were open."
Ventajas: "Brand new A350!"
Desventajas: "Hmm, nothing really. Lucky I was not in a hurry.."
Ventajas: "Friendly crews"
Desventajas: "Seat allocation was not proper for maximum comfort as flight wasn’t full"
Desventajas: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
Ventajas: "On-time departure and on-time arrival."
Desventajas: "Perfect flight"
Desventajas: "Fight was delayed"
Ventajas: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Ventajas: "Friendly & attentive crew"
Desventajas: "Departure delay (10 minutes)"
Ventajas: "Short flight."
Desventajas: "One of our luggage was delayed during transit."
Ventajas: "Nothing other than the connection time and the airport was good."
Desventajas: "The flight was delayed 4 hrs then took them another hour to departure from JED to KUL. The airplane was an old 330 with shitty bathrooms, and I can't forget how one of crew keeped knocking on me in the toilet and he actually opened the door and said nothing at all which pissed me off,because I work for airline company and I had been in many once before but that behavior is amature once from supposedly experienced Crew member. Anyway save your money and time and avoid this airlines."
Desventajas: "Bathroom line"
Desventajas: "Why did the entertainment get shut off more than 30 minutes before landing?"
Ventajas: "Second flight was quite empty and the plane was in much better shape"
Ventajas: "The entertainment, seat spacing"
Desventajas: "The gate"
Ventajas: "We like to thank you for all your staff are good taking for all of us. We would like to make recommends it to all our friends. May the Living Lord and our Almighty God bless you, your staffs and your business abundantly! Amen!"
Ventajas: "Latest informtion about the weither"
Desventajas: "Flight Costume"
Ventajas: "Malaysia airlines has some of the most beautiful women working for them. Most curteous, kind, and very personable. Beautiful. Beautiful. Beautiful"
Desventajas: "The long layovers with no hotel voucher from Malaysia air. That would be a big help especially for me since I travel alone. And not to familiar with hotel locations, taxis. I am concerned about my safety in another country..."
Desventajas: "It appears the staff don't want to be there, long check in queues, poor in-flight service, average food, not even offer water in-flight, plane was dirty, entertainment average, not at the standard for a full service carrier."
Ventajas: "It was a very good flight ."
Ventajas: "Left and arrived on time. From just the flight point of view, it was correct but traveling now is more than leaving from A in order to arrive to B"
Desventajas: "I could not select that we wanted a vegetarian menu on the website of this company. The KUL airport is not very big, not many things to do there, very few restaurants. The issue is that if you fly with this company you arrive at KUL. Steward was kind but rough - efficient like a robot... and the headphones are very poor, I could hardly understand what was said when watching the films."
Ventajas: "Flight was on time, good value airline"
Desventajas: "Kayak did not book through airline, would prefer to use known site before paying $$$"
Ventajas: "Flight was efficient & comfortable. Crew was friendly & helpful."
Desventajas: "Two people on the same PNR, but seated six rows apart. Say what?"
Ventajas: "Clean and entertainment good!"
Desventajas: "Food is mediocre, even for airplane food."
Ventajas: "Crew was good in flight."
Desventajas: "The flight was excessively delayed. What was supposed to be a flight leaving at 2:25 AM left only at 4:15 AM or so. This is AFTER my original flight which I had booked for 1 AM was changed to 2:25 AM."
Ventajas: "spacious seat at row 5"
Desventajas: "The fish is merely edible. No IFE available."
Ventajas: "- On Time - Nice to include buns or bread for breakfast - Staffs should be more gracious and engaging."
Desventajas: "- Landing was rough and sudden - Hot drinks only served at the end of meal. It should be served together with meal. - Row 17 was last to be served. Rather hungry especially on transit flight from Singapore - No transit lounge and refreshments"
Ventajas: "Fare was ok."
Desventajas: "Ground agent was surly and inefficient. Paying excess bag charge took 15 minutes. Not offered an upgrade. Boarding was ok, in flight ok, as flight was short"
Ventajas: "Bangkok Airways era quien operaba el vuelo y es la mejor línea aérea de Asia. Increíble servicio, comida, personal, limpieza, ama lidiad, servicio gratis en el lounge. 10 puntos."
Desventajas: "Salir con retraso pero entiendo que fue por el mal tiempo"
Ventajas: "Increíble servicio, puntualidad y amabilidad. 10 puntos!"
Ventajas: "Crew was kind"
Desventajas: "Very bad smell in the cabin, and not very clean"
Desventajas: "The airline lost our backpack raincover and did nothing to help find place a claim"
Ventajas: "I was late to the gate and its was close. The steward call the Captian and I was able to get on to the flight even tho the gate wast already close. Everyone was very helpful.."
Desventajas: "Everything was good so therefore there wasn't anything I didn't like.."
Ventajas: "Plane was clean on arrival. Enjoyed the fact that passengers were given a choice in meal of veg or non-veg...it was served hot and was delicious!"
Desventajas: "I used the bathroom as soon as I boarded the flight, and it was not as clean as the rest of the plane was"
Desventajas: "incredibly rude staff (though it was just one, no one else was available to help either): ignored request to fix non-functioning entertainment system, skipped us for meals AND drinks, and generally ignored our concerns when we were very kind in asking"