Ventajas: "The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided."
Desventajas: "More food variety as some items ran out as they got to the back of the plane"
Desventajas: "Better variety of latest movies,"
Ventajas: "Food was adequate and good."
Desventajas: "Seats in both flight weren't adjustable."
Ventajas: "Crew was attentive, punctual, and third meal on a 14 hour flight is right."
Desventajas: "Movies are badly dated, and a bit limited in choice. System was a bit difficult to navigate, and slow to respond."
Desventajas: "KQ has never not delayed. This time, it was delayed twice for a total of three and a half hours."
Ventajas: "Staff was friendly and professional."
Desventajas: "The quality of the food. You pay a lot for a ticket, for that pricem, I just don't expect a croissant (no butter or jam included) and a dry cake. Flight would normally leave at 7.30 AM. A normal time for an airline to serve some kind of decent breakfast for the price you pay. Not at KQ. They are not making friends this way. Am not even talking about emails going unanswered for days with very specific questions: how to book extra luggage allowance. Anyway…"
Ventajas: "Seats super comfortable"
Desventajas: "Real food and not just snack"
Ventajas: "Barely functioning entertainment portal. Average food."
Ventajas: "Everything was Amazing. This is one of the best Airline out there and they need more recognition."
Desventajas: "More legroom, seats with more cushion and recline, better food!"
Desventajas: "All is well."
Desventajas: "The food, horrible, I would like to describe but not going to do it. Rather get something at the airport before boarding, no space on the plane enought, the seat distance has been squeeze, I guest to accomodate more sheeps ( not seats) on the plane."
Ventajas: "Crew was amazing"
Ventajas: "No delay."
Ventajas: "Crew was amazing! Elvis smelled good!!!"
Ventajas: "terrible airline"
Desventajas: "delayed my flights twice"
Desventajas: "According to the KQ App the flight was direct to Cape Town but when we got to the airport we found the plane was stopping in Livingston’s. The result was we were an hour late. Most annoying. Surely the App can be amended to alert us of such changes"
Desventajas: "The food could be improved and the movie collection could be updated"
Ventajas: "I liked their service and more so, there orange juice"
Desventajas: "Since this was a short flight , I don’t have much comment."
Desventajas: "La atención de customer service"
Ventajas: "Pésima atención. Adelantaron 5hs mi vuelo sin justificación alguna. Perdí la mitad del último safari porque tuve que regresar antes de lo previsto. Me hicieron estar luego mas de 7hs en Nairobi hasta tomar mi conexión y no solo no se responsabilizaron de nada sino que casi tuve que mendigar el lunch"
Desventajas: "It was really great flying with them"
Ventajas: "I enjoyed the crew...they were friendly the whole time. The food was great."
Desventajas: "The delay was painful. Hope they work out overlays properly to avoid further delays."
Ventajas: "Fairly comfortable, good food. Good service, friendly boarding crew."
Desventajas: "My luggage was moved from the overhead compartment to another compartment much further from where I was seated. I was not informed of this and was not aware. I had to wait for all the passengers to leave while the cabin crew searched for the back. This was most unpleasant and stressful."
Ventajas: "Airline and service"
Desventajas: "Asked for a window or aisle seat and wasnt given"
Ventajas: "Flight went on smoothly"
Desventajas: "Food needs improvement"
Ventajas: "Service was good and flight was smooth"
Desventajas: "My flight never left Kigali and neither etihad nor Kenyan was able to help"
Ventajas: "Comfortable seats, smooth flight, good service on board"
Desventajas: "Did not care for insect spraying, limited entertainment / movie choices."
Desventajas: "Timeliness of flights"
Ventajas: "On schedule"
Desventajas: "Food Sitting Staff - one of the crew members was particularly rude to another passenger on my row."
Desventajas: "Servicio de Nairobi a paris muy malo. El equipo cree nada amables. Le tuve que pedir varias veces un vaso de agua hasta que lo fui a buscar directamente y así con cada cosa"
Ventajas: "Same as above"
Ventajas: "Only the pilot take off and landing was owesome.. the other services were very poor.. eg I hated it when all our largages were left behind"
Desventajas: "pilot take off and landing.."
Ventajas: "-Professional and courteous service by crew members. -Smooth flight, thanks to captain/pilot -Aircraft comfort."
Ventajas: "They no take care of my bag"
Desventajas: "..................... ......... .. ................"
Ventajas: "Solid overall performance in all the basics"
Desventajas: "Crew were always in a bit of a rush and cold, Paris airport staff were frankly rude sometimes"
Desventajas: "Made it to the airport 1hour and 15 min before the flight and was denied boarding. Airport would not allow me to see the ticket agent. Terrible experience."
Ventajas: "Flying from Bangkok to Hong Kong, I didn't expect to be on an airline based out of Africa. Even though it was only an hour-long flight, it included in-flight entertainment and a full meal. The plane was a bit older, but comfortable, and the crew were very kind, friendly, and didn't rush the passengers. I hope I get the chance to fly on Kenya Airways again."
Ventajas: "The arrival to Monrovia."
Desventajas: "Losing baggage for a week."
Ventajas: "It was a great flight except for food"
Desventajas: "Choice of dish - fish ( was like rubber) or beef"
Ventajas: "on board crew members were pleasant and efficient."
Desventajas: "rude and dismissive ground crew. delayed flight. and when we got to Nairobi we discovered that several items had been stolennout of our checked luggage."
Ventajas: "New aircraft and all crews friendly full of service mind"
Desventajas: "I was stranded for 48 hours with no food, water, money or wifi and they kicked me off my fligbt"
Ventajas: "The food was great. Ate rice and chicken and had bread. Even with a short flight, they offered a meal, drinks and coffee. Also enjoyed the comfort, because the flight was not full. I had an extra seat of room which was very nice. The crew was also very helpful and nice."
Desventajas: "Before my flight, the workers at the gate would not let me enter earlier than 1 hour prior to departure. Also there was no entertainment offered on this flight although there were systems in place."
Ventajas: "I liked both the seat and crew service"
Desventajas: "Todo muy bien!"
Ventajas: "The crew was nice. Service was excellent."
Desventajas: "The upholstery can be improved."
Desventajas: "La atención del personal de a bordo malísima. Pero malísima mal"
Desventajas: "They know better than me"
Ventajas: "I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers."
Ventajas: "Amazing crew!"
Ventajas: "Super confortable"
Ventajas: "Crew was helpful, everythinf fine"
Desventajas: "The food was not so good. Bit cold.."
Ventajas: "Excellent crews"
Ventajas: "The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room"
Desventajas: "The food could have been better. Honestly much better"
Ventajas: "Crew was very nice, very helpful"
Desventajas: "3 hour delay in flight from Chicago to Ethiopia due to ‘mechanical issues’ made me miss my connection. I was put up in a hotel, but woke up in the middle of the night to roaches all over the place. Not the best experience"
Desventajas: "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"
Ventajas: "The flight from Newark to Abidjan was pretty comfortable and smooth"
Desventajas: "Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal."
Desventajas: "Old flight - equipments were not in order like the handrest was broken, TV’s were broken and not functioning, touch screens failed to react to touch, signs on buttons at the handrest were smudged. 3 out of 6 washrooms in Economy class were not working. At one instance I was locked in the washroom as the door was not opening from inside, until I had to call the attendant. Entertainment options were limited. Food was below average. In one of my meals I got opened and melted butter. Cabin crew was not responding to the calls when I needed water. I finally got it after ringing 4 bells and 45 minutes. Overall, a terrible experience and would not choose to fly with Ethiopian again."
Ventajas: "Helpful crew."
Ventajas: "delayed departure due to weather , very limited information from the crew towards the passengers."
Desventajas: "Airport facilities at Adis Ababa"
Ventajas: "Plane was spacious and flight crew were nice"
Desventajas: "The fact that they confirmed that my luggage would make it to my final destination, and now that I arrived in dakar with no luggage it’s no longer there responsability"
Desventajas: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."
Ventajas: "Debe mejorar la comida y el entrenamiento"
Ventajas: "Debe mejorar la comida y el entretenimiento"
Desventajas: "untrained staff, pathetic food very conjusted spacewise."
Ventajas: "Food was pretty good. Flight attendants were very nice, however they didn’t do too much on a screaming baby that wouldn’t shut up the entire flight."
Desventajas: "Late take off from Newark led to us almost missing our connections to Johannesburg. We were moving like sheep herded to buses. Seemed very unorganized. The inflight entertainment was very basic compared to other star alliance flights in the states. Can’t understand the pilots very well when they spoke English. P"
Ventajas: "nothing was exceptional"
Desventajas: "luggage did not arrive."
Ventajas: "ET's on board crew is excellent. The food is great."
Ventajas: "Great entertainment center and seat back video."
Desventajas: "No Wifi available"
Desventajas: "Your cheapo ripoff insurance wouldn't pay when I had to cancel due to terrorism threats in and around Ouagadougou. Is there ever a better reason to cancel a flight?!"
Ventajas: "The staff where so dedicated. The food was very real and crunchy. Go for the beef instead of chicken. I had both. Was a ten hr flight."
Desventajas: "The fact that they write your card details carelessly on a pierce of paper when making an inflight purchase. Should be swipe and all done. No need writing those sensitive data down."
Ventajas: "food and beer were fine"
Desventajas: "4 flights ,4 delays. poor customer service . every things is very slow ."
Desventajas: "flight got delayed"
Ventajas: "Also great experience"
Ventajas: "Prior seating options, friendly air hostess, and vegan meal options."
Desventajas: "Flight from U.S had frequent meals, flight to Ghana had a sandwich and meal, and the time in between the two was extremely long, after been up extremely early to depart. It would also be awesome to have Ethiopian meal option, like injere"
Ventajas: "Extra comfort and quiet in business class worth cost"
Ventajas: "La comida de ida buena, el avión mejor que Lufthansa. Faltaría que te avisaran qué documentos has de rellenar al llegar y qué importe se ha de pagar en concepto de Visado"
Desventajas: "La comida de vuelta (beef) malo, todo tendones, debería haber vuelto a pedir pollo. Problemas de recursos aduaneros en Inmigración y obviamente un retraso de salida considerable. Sería recomendable que te avisaran al llegar a Zanzibar que es recomendable al salir de Zanzibar llegar con mínimo 3h de antelación para evitar estrés."
Ventajas: "Comfortable flight, pleasant airline attendants."
Ventajas: "Again, the cabin crew where all very nice."
Desventajas: "Seating space was very tight on this plane."
Ventajas: "Changing my flight at office in Lalibela, agent was very friendly and helpful"
Desventajas: "Flight was delayed for over one hour and NO explanation was given.. nothing, passengers kept approaching the gate, No one would give them an explanation as to why flight is delayed, when it was departing, nothing , we just sat and waited No communication at all"
Ventajas: "Everything including crew members ."
Ventajas: "I need a refund what do I do for a credit?"
Desventajas: "not quite enough time with all the announcements to finish my movie."
Ventajas: "It is ok the flight"
Desventajas: "No comment"
Ventajas: "The flight was ok, left late but didn't impact our arrival time."
Desventajas: "Tray table was very dirty, restroom not cleaned or refilled, generally unkempt."
Ventajas: "It was nice and cool just that the space between seats were small compared to the flight from lagos to Addis."
Ventajas: "The flight attendants seemed a bit disorganized delivering the food and drinks"
Desventajas: "I find it exceptionally bizarre that for a company whose name represents a country that spends more than half the year fasting that there isn't an option for this unless you specifically ask online."
Desventajas: "security boarding in adis abeba"
Ventajas: "Flight attendants excellent. Flights both on time."
Desventajas: "Film selection could have been better"