El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "crew was excellent!"
Ventajas: "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."
Ventajas: "Crew took great care of us"
Desventajas: "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
Ventajas: "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
Desventajas: "Not one thing."
Ventajas: "Crew was professional and friendly"
Desventajas: "Continuous improvement"
Ventajas: "33" seats"
Ventajas: "The crew was organized and efficient."
Desventajas: "Entertainment: movie choices were limited."
Ventajas: "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
Desventajas: "Money return policy"
Ventajas: "I think Japan Airlines is the best airline."
Ventajas: "Great food. Excellent cleanliness"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Crew very helpful. Seat roomy."
Ventajas: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
Desventajas: "Please contact me immediately!"
Ventajas: "Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it."
Ventajas: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Ventajas: "I have flied to and from Japan many times with many different airlines. This flight was my favorite."
Ventajas: "Everything was excellent no complaints"
Ventajas: "That I probably won’t have to deal with AA for a while."
Desventajas: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Desventajas: "The crew kept accidentally bumping my chair and never apologized"
Ventajas: "Thier food tasted excellent!"
Desventajas: "Wish there was a vegetarian option too."
Ventajas: "good flight"
Desventajas: "food is ok"
Ventajas: "Was spacious due to flight being in the middle of the week and tasty food."
Desventajas: "Wish there were food. Was hungry after long flight."
Ventajas: "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
Desventajas: "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
Ventajas: "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
Desventajas: "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
Ventajas: "Clean and nice staff"
Desventajas: "Seats separated from my friend for 14hrs."
Ventajas: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
Desventajas: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
Ventajas: "Entertainment was good"
Desventajas: "Seats were uncomfortable, food was terrible"
Ventajas: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Desventajas: "They made me pay for a seat that they gave to other people for free. Really messed up."
Ventajas: "That it was comfortable."
Ventajas: "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
Ventajas: "prompt check in , ample baggages allowances, food and overall steward services."
Ventajas: "Everything was perfect - crew, food, service, comfort, entertainment."
Ventajas: "Food was pretty good."
Desventajas: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Ventajas: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Ventajas: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
Ventajas: "that it was actually flown by JAL not china southern"
Desventajas: "the confusion of having one company selling another's tickets makes finding the gate difficult."
Ventajas: "Extremely nice flight attendants, little toothbrushes in the bathroom, pretty decent meals. I would definitely flight with again."
Ventajas: "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
Desventajas: "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
Ventajas: "Friendly staff"
Desventajas: "only drink provided but no snack"
Ventajas: "Japan Airlines is very good. They have good service, safety, and customer care."
Desventajas: "Economy seats are a bit tight."
Ventajas: "excellent food,comfortable, easy check in process"
Desventajas: "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "Great 12hr flight"
Desventajas: "Loved everything!!"
Ventajas: "Almost everything"
Desventajas: "Can't say because I was satisfied w/ my flight"
Desventajas: "Great flight, great flight staff."
Desventajas: "I was not aware that I flew in Narita and flew out of another airport."
Ventajas: "Love ANA. Always a pleasure."
Ventajas: "Amazing crew! Great food service!!"
Desventajas: "Cleanliness of tray table"
Desventajas: "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Desventajas: "Bigger seat, but compared to other experiences it was very good."
Ventajas: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Desventajas: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
Desventajas: "The way they board the passengers"
Ventajas: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "The crew are all nice and helpful"
Ventajas: "On time. Nice 787 Dreamliner. Very comfortable flight."
Ventajas: "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
Desventajas: "How loud and aggressively the toilet flushes."
Ventajas: "got cancelled"
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
Ventajas: "Seats and service"
Desventajas: "No complaints"
Ventajas: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
Ventajas: "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
Desventajas: "late again and hot in the cabin. sat on the runway for a while again"
Ventajas: "Crew very helpful and reassuring though plane late on arrival in tokyo."
Desventajas: "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
Ventajas: "Crew are nice, helpful and polite"
Desventajas: "Airport problems turned it into a very long flight. We circled around Narita for hours"
Ventajas: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Desventajas: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Desventajas: "No opción de español"
Ventajas: "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
Desventajas: "Seat would not recline. That should be standard. My back was sore after trip."
Ventajas: "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."
Ventajas: "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
Desventajas: "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
Ventajas: "The food on board was great! Crew members were friendly!"
Ventajas: "Food and movies options."
Desventajas: "Not enough help to put my carry on on the overhead luggage storage."
Ventajas: "Food and movies."
Desventajas: "One of the stewardess had an unfriendly look on her face."
Ventajas: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
Ventajas: "Crew and service was awesome"
Desventajas: "Not enough choices of entertainment"
Ventajas: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
Ventajas: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
Desventajas: "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
Ventajas: "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
Desventajas: "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
Ventajas: "Very comfortable, and the crew was excellent."
Desventajas: "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
Ventajas: "The crew are very very friendly, helpful,fantastic service, all thing is good"
Desventajas: "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"
Desventajas: "VGML food was not good. Needs significant changes"
Ventajas: "The food was great. Very responsive flight crew."
Ventajas: "Comfortable flight and cabin crew were very good"
Ventajas: "Very efficient, very fast boarding. Crew was polite."
Desventajas: "Food and entertainment options"
Ventajas: "Check in was easy and staff and crew were very polite."
Desventajas: "Headphones didn't work well. We had pre-ordered a child meal 24 hours in advance but did not receive it."