United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
Ventajas: "Love ANA. Always a pleasure."
Ventajas: "Amazing crew! Great food service!!"
Desventajas: "Cleanliness of tray table"
Desventajas: "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
Ventajas: "Onboard service was perfect - prompt, friendly and professional"
Desventajas: "The cabin was always kept a bit warm"
Desventajas: "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Desventajas: "Bigger seat, but compared to other experiences it was very good."
Desventajas: "if the seat can be reclined a little more"
Ventajas: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Desventajas: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
Desventajas: "The way they board the passengers"
Ventajas: "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
Ventajas: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Food was amazingly good!"
Desventajas: "Movie selection was limited"
Ventajas: "On time. Nice 787 Dreamliner. Very comfortable flight."
Ventajas: "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
Desventajas: "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
Ventajas: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Desventajas: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
Desventajas: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
Ventajas: "Good service"
Desventajas: "baggage was broken."
Ventajas: "got cancelled"
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
Ventajas: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Desventajas: "Late boarding caused us to miss connecting flights."
Ventajas: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Ventajas: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
Ventajas: "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
Ventajas: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
Ventajas: "Crew very helpful and reassuring though plane late on arrival in tokyo."
Desventajas: "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
Ventajas: "Crew are nice, helpful and polite"
Desventajas: "Airport problems turned it into a very long flight. We circled around Narita for hours"
Ventajas: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Desventajas: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Desventajas: "No opción de español"
Ventajas: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Desventajas: "Would like to listen to ATC"
Ventajas: "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."
Ventajas: "They made a special dessart for my niece and her husband for their honeymoon trip."
Desventajas: "Not realky."
Ventajas: "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
Desventajas: "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
Ventajas: "The food on board was great! Crew members were friendly!"
Ventajas: "Food and movies."
Desventajas: "One of the stewardess had an unfriendly look on her face."
Ventajas: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
Ventajas: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
Ventajas: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "Great leg room, staff was very nice, food and entertainment was decent."
Desventajas: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."