As it is a long flighg, would appreciate if flight crew regularity asks passengers if they would like refreshments
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
The crew was very friendly and professional. The food was great. The check-in process took a long time, more than 20 minutes.
Ventajas: "Price is good"
Desventajas: "The food can be more improve"
Desventajas: "A comfort kit on a ultra long haul flight goes a long way"
Ventajas: "Crew were amazing and great entertainment"
Desventajas: "Boarding could be better"
Ventajas: "Very comfortable; excellent service"
Ventajas: "Very cramped seats"
Ventajas: "Friendly service and not a super crowded plane."
Desventajas: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Desventajas: "The person next to me had a distinct body odor."
Desventajas: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Ventajas: "Great seats and efficient service all round."
Desventajas: "Reservation online"
Ventajas: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Desventajas: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Desventajas: "Softer seats and more movies"
Ventajas: "Okay in general, nothing impressive"
Desventajas: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Ventajas: "Cabin crew knew how to work."
Desventajas: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Desventajas: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Ventajas: "Movies selection was great."
Desventajas: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Ventajas: "Punctual flight with friendly crew."
Desventajas: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Ventajas: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Desventajas: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Ventajas: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Desventajas: "The seats and there is not much leg room"
Ventajas: "Crew members were very friendly n helpful."
Ventajas: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Desventajas: "Nothing to mention, all was good"
Ventajas: "Excellent service. Good food. Very attentive and responsive flight crew."
Desventajas: "Space was too tight"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Crews are truly nice and patient"
Desventajas: "Crews are very nice, food are not really good"
Ventajas: "Crew was great. Food not bad for airline food . It was clean."
Ventajas: "The hot towels twice during the flight was great"
Desventajas: "Really just the food"
Ventajas: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Desventajas: "Hope that there were more time to order and enjoy beverages."
Ventajas: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Desventajas: "Don't change anything!"
Ventajas: "Crew was very friendly and good service."
Desventajas: "Crew could have asked the passengers whether they need snacks in between."
Ventajas: "Food, movies, support, were all wonderful."
Ventajas: "Second bag was four foot bronze statue, no problem or extra cost"
Ventajas: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Ventajas: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Desventajas: "Segment Delhi to Singapore."
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Desventajas: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Desventajas: "I have no complaint"
Ventajas: "Good service as usual."
Desventajas: "one of the passenger ticket seat was not allocated in same flight as with other two passenger. However they worried and somehow they handle through made all in one flight. Also one another thing, once they arrived in SFO, they could not get the flight assistant, they have to mange them selves"
Ventajas: "Service and hospitality on board was excellent"
Desventajas: "Food was average, everyday food in Singapore are given exclusive descriptions and passed off to unsuspecting customers. catering could be improved by a few folds."
Ventajas: "They crew was very kind and the food (for "plane"-food) really good with a nice variety. I loved the cocktail selection."
Desventajas: "They only reason why I deducted 1 star from "entertainment" is because I had trouble to play some of the movies. And I couldn't select movies which I could play in german from the others."
The only thing that was less than excellent was the food server at dinner. (I had the chicken.) It wasn't that it was poorly heated or in difficult-to-open containers; it was just that it had a very peculiar taste. And I use that to describe not just the main course but the dessert as well. Very odd flavours for what seemed to be a mainstream item. I did like that the airline offered us a free glass of wine. The breakfast omelette wasn't bad, although it was quite bland.
Ventajas: "The employees of Air New Zealand always make our trips excellent."
Desventajas: "I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that."
Ventajas: "I liked sleeping for 10 hrs & arriving in AKL ready to roll!"
Desventajas: "I paid for seats, but there is no record of my purchase at NZ air."
Ventajas: "The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music."
Desventajas: "Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline."
Desventajas: "More leg room"
Ventajas: "Crew was amazing, very attentive."
Desventajas: "Food in business class and more choice of movies"
Ventajas: "The plane was very comfortable, food was excellent and everything in worked well. Crew was very helpful and got you anything you needed."
Ventajas: "Premium Economy had plenty of legroom. Food service was comparable to business class."
Ventajas: "Everything; crew, seats, food, The best flight ever. Thanks a lot."
Desventajas: "N / A"
Desventajas: "I was charged with an excessive checked baggage of $170 NZ dollars for 1 bag that weighed over 7 kg that Air New Zealand said had to be checked and would not allow as carry on baggage. I challenged the high baggage fee with other Air New Zealand staff, to no avail. I was told that the checked baggage cost for 1 bag had recently gone up from $120 NZD to $170 NZD."
Desventajas: "Narrow Ailes make it difficult to board."
Desventajas: "ANZ changed the flight time to 3 hours EARLIER, and they sent NO notification of the change. Missed the flight, and there were no ANZ staff to help, so had to buy a new ticket ( to the tune of $1700.)"
Ventajas: "Was a little more leg room... makes all the difference"
Desventajas: "Was pretfy much Ok"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "Very professional staff"
Desventajas: "I don’t have an option of purchasing a meal during check in or at any moment during my booking."
Ventajas: "Excellent flight, ..."
Ventajas: "staff was lovely"
Desventajas: "didn't have a second pillow in business class bed was too flat for me. no other extras given. disappointing"
Ventajas: "Excelente todo!"
Ventajas: "Entertainment options were of great variety and easy to use"
Desventajas: "Unlike other international flights, Air New Zealand only allows 1 check in luggage per person instead of 2. Most other international airlines allow 2 check in luggage. But otherwise it was good and the service was ok, not as much food selection as other airlines but the crew are very nice and the airline is very clean."
Ventajas: "good entertainment"
Desventajas: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
Ventajas: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."
Ventajas: "Very friendly staff, speedy boarding, nice comments from the captain."
Ventajas: "As has been my prior experience with Air New Zealand, I found the trip to be virtually flawless. The boarding process was smooth and efficient, the crew was great and seemed to genuinely enjoy their job, the food was good, and I had lots of choices on the IFE system. For flying cattle class on a 15 hour flight, I arrived reasonably rested and content."
Desventajas: "My only complaint is that the extra $60 I had to pay in order to get a window seat got me just that. There was no additional room either length- or width-wise and no other advantages other than the window. I would not pay for that "privilege" again and I'm sorry to see that ANZ has stooped to the level of its American counterparts."
Ventajas: "Flew spaceseat home and loved it to pieces. Tired so fell asleep for main course. Remote gate boarding but that is LAX's airports fault. Crew are brilliant as always. Good to chat. Smooth flight home - yay!"
Ventajas: "Flight was delayed due to A/C difficulties, But no big worry for me. I had no other flight to catch in Wellington."
Desventajas: "Captain's sense of humor."
Ventajas: "VERY friendly and genuine!"
Desventajas: "Only one cookie-haha!"
Desventajas: "Lo perdí"
Ventajas: "Wasn't too cold. Entertainment was good, needed more newer show/ movie options,"
Desventajas: "The touch screen wasn't working and was very slow, seats weren't comfy, felt like we were all squished together."
Ventajas: "It was simply fantastic - all of it!"
Ventajas: "Cabin attendants kind, friendly"
Ventajas: "Nothing stood out. They do provide ear phone on the flight."
Desventajas: "Seating was very cramped and I'm only median built.."
Ventajas: "It was s safe flight."
Desventajas: "I didn't feel valued and appreciated. Poor options for complementary food service."
Desventajas: "Temperature on the plane kept shifting from freezing cold to too hot."
Ventajas: "Nothing in particular--it was a short flight. I did appreciate that the crew went ahead and turned on the entertainment system even though it was a short transit time (we were on a plane meant for trans-Pacific travel--only reason it was available in the first place)."
Desventajas: "No complaints here."
Ventajas: "Fantastic crew!"
Ventajas: "It was what I expected"
Desventajas: "Too cramped"
Desventajas: "No wifi. Limited entertainment. Seats not comfortable. Food was basic."
Ventajas: "Significantly more leg room than other competitors! Even with the person's chair reclined in front of me, I was still able to be comfortable. The staff were excellent, the food was as good as can be (given that it is airline food), the choices for entertainment were great. Lots of overhead storage!"
Desventajas: "Some of the screens need to be refurbished. The person in the seat behind me had to jab at their screen to make it work (or perhaps they were too lazy to be conscientious?). Mine worked fine but I had to be very cognizant to leave my finger on the screen rather than poke."
Ventajas: "Lots of entertainment options and friendly crew."
Ventajas: "Flight was great, happy to be back home! Movies were awesome to watch on board, good selection!"
Ventajas: "Air New Zealand may be one of the best airlines I've ever flown. Fantastic service and great flight!"
Ventajas: "Free wine"
Desventajas: "For how much a ticket cost, they really take advantage of you. 7.5 kilo max carry on... what a joke. My bag ways that without anything packed. It's time for some competition to right their ship."
Desventajas: "Seats are too narrow"
Ventajas: "The vegetarian meals were delicious. Thanks."
Ventajas: "Premium Economy is worth it on long flights, especially if they're overnight flights!"
Ventajas: "I upgraded seat for the return flight home. The service was excellent, food - high quality, and cabin personnel knowledgeable/friendly. Overall the inside of the plane was clean and pleasing to the eye.. US Airlines should take some lessons from Air New Zealand"
Was delayed over 2 hours leaving Sydney. One staff member was loudly telling a passenger that they shouldn't have stowed their bag where they has as it was her position for her bag. Not very professional. Better late than never though. Overheard a few passengers while waiting saying how their flights had been cancelled the day before and had to find their own accommodation in Sydney.
No individual entertainment screens on this flight. Would have been nice to know beforehand.
Ventajas: "The crew was outstanding, had the same lady from the crew on the departure to Australia and on the way back to Dallas take care of me with the unlimited bundaberg ginger beer and hourly checkup to see if I needed anything else."
Ventajas: "Boarding through two doors made the process faster."
Desventajas: "A better explanation of the lunch choices would be helpful"
Ventajas: "Lovely cabin crew."
Desventajas: "So little leg room in economy! When the very large man in front of me put his seat back, It nearly hit me in the face!"
Ventajas: "Good seat, great service. Typical quality QANTAS flight - perfect"
Desventajas: "Maybe the seat could have been more comfortable."
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "The crew members were very helpful and the seating was very comfortable."
Desventajas: "I almost missed my return flight. It was a 9:40pm flight but the lady at the counter said that because i bought my ticket early, the flight time changed to 8:40pm because of time change. I think that needs to be factored in when selling tickets don't surprise customers."
Ventajas: "The entrainment was a really good selection, and when the systems were faulty, they rebooted then to make sure we had our entertainment back. Thank you! Also the food selection was very good. Having a salmon dinner was heavenly and healthy for me."
Desventajas: "The seats were not as comfortable as some on your other Qantas airplanes. Maybe we had outdated ones? Either way you're getting better on the design. Keep up the improvements! :)"
Ventajas: "Crew was fine, seating was ok. Appreciated food and snacks, boarding - and disembarking- was handled super well."
Desventajas: "How do you enforce 'quiet time' when there are chatty children in the row in front and in back of you? Was constant distraction."
Ventajas: "It's a pleasant experience"
Ventajas: "Service and staff were great. Especially liked that they provide a personal kit for everyone which has a toothbrush, toothpaste and an eye mask and ear plugs. Excellent!"
Desventajas: "As always, more seat room."
Ventajas: "Comfortable flight."
Desventajas: "Food and entertainment options."
Ventajas: "Sitting in an front isle seat with leg room and the helpful nice sterward"
Ventajas: "Food was good."
Desventajas: "Made me run from connecting flight in Sydney."
Ventajas: "Food was ok."
Desventajas: "More information about the ongoing delays. Cabin crew seemed aloof."
Ventajas: "The crew, food and the entertainment were great."
Desventajas: "I booked for a window seat but I ended sitting on the aisle. I will double check the seating on my return flight so it won't happen again."
Desventajas: "One stewardess said I could fill in an empty bulkhead seat (Row 50) after we were airborne and the seat belt sign was off. So I moved, to be removed by Sarah (stewardess) and put back in Tow 75. Then she put two of her friends in Row 50. When I walked up later to get my bag, there was still an empty Row 50 seat, but her friiends’ purses were in the seat, and they reluctantly removed the items when I insisted to sit there. Sarah should have left me in Row 50 and not made me move back to 75."
Ventajas: "The crew tried their best to accommodate the many teens and toddlers on board."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Desventajas: "Flight delayed no updates in lounge then was rung to ask where i was as bostding closed. Told girl on phone on way bit thete was no flight status on tv in lounge... basically didnt believe me.. rude!!"
Ventajas: "Vegetarian food was good!"
Ventajas: "Staff this direction was friendly and helpful."
Desventajas: "You can't check in online or at the kiosk. You must adhere strictly to the carry-on baggage size and weight. The airplanes are a bit worn."
Ventajas: "A crew member saw that I was crying upon departure and left a stack of tissues in the seat next to me. Then the crew member checked on me later to make sure I was ok. It was very nice and touching."
Desventajas: "My chicken was raw in my lunch."
Ventajas: "Good was good"
Desventajas: "I sat in seat 77c the seat in front of me had something broken so my seat table kept falling down. Other than that it was good"
Desventajas: "The crew was not all that friendly in my section"
Desventajas: "The flight was cancelled due to technical difficulties. But the airline did not plan ahead and was understaffed to take care of the individuals on the airline to speed up the process of waiting in lines. They knew we were coming and still only had 2 individuals on staff to take care of hundreds of people so the lines were longer than needed to be. Poor planning and accommodating of individuals during this time has made me not want to fly with this airline again."
Desventajas: "It was just TOO COLD! I had the sniffles for four days after arriving. The reclining seat didn't have much lumbar support."
Ventajas: "Quick boarding, punctual flight, nice snack for a short flight."
Desventajas: "Dash 8 is a bit cramped when it is full."
Ventajas: "The crew was very nice and helpful."
Desventajas: "The food was very poor and the entertainment was awful. The touch screen barely worked and the sound system was hard to listen to. I was forced to use the airline headphones. I was always losing sound."
Ventajas: "Getting through airport at Sydney was nice and easy, and good overall at JFK."
Desventajas: "LAX was not an easy navigation from terminal to terminal, as there was little info provided in flight and a serious lack of good signage or information booths at the airport."
Ventajas: "crew were the best part being proactive asking if needed anything or getting a pillow. Boarding, I was one of the stragglers so got on easy"
Desventajas: "Leg room is awful, food for breakfast is a bit soggy with baked beans making hash brown soggy"
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "The service of both inflight & gate agents were wonderful"
Desventajas: "The seats were a bit tight"
Ventajas: "The inflight service was great - friendly attendants and great food. The washroom was checked throughout the flight and was still in great shape by the end of the trip."
Ventajas: "Nice crew. Nice food. Nice movies. Smooth ride"
Ventajas: "Best I've flown in a while."
Desventajas: "No Upgrades available when they had empty sets in business class. ??? Not sure why.?"
Desventajas: "Flight was delayed 2 hr 30 min because of catering issues. Because of that only one hot meal for 14 hr flight. Diabetic food was the worst I ever had. My prepaid seat for extra $35 AUD wasn't available. The seat was uncomfortable and the pillow was huge - I had to put it on a floor. I am surprised why Qantas is rated #9 among best airlines for 2016. I will try to avoid Qantas in the gorier."
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "Staff were super accommodating and friendly. Best pillow I've had on a flight. Blankets were nice as well."
Desventajas: "Seats didn't accommodate my broad shoulders well. Seats seemed tighter than ones I've flow long distance on before ie. Iceland Air, New Zealand Air, and Emirates. Head phone jack is inside the seat arm rest which made it awkward when adjusting. No standard head phone jack but a converter is provided."
Ventajas: "Very friendly crew, and just felt very welcomed from the moment I stepped in. Overall super super awesome"
Ventajas: "Great flight"
Desventajas: "Could use a better description of chicken dish. Did not say that it was curry flavors"
Ventajas: "Food was more than I expected!!"
Desventajas: "The length of the flight but that's not anyone's fault!!!"
Ventajas: "I got a great deal on this flight, I will look to KAYAK For all my travel needs."
Ventajas: "All good"
Ventajas: "The staff takes very good care of you"
Desventajas: "The seats are getting closer to each other and you knees touch the next seat. Also the seats are only reclining a few inches.For an international trip it's hard on your back and to be comfortable. Meals are only ok."
Ventajas: "I liked receiving a menu of food options. I liked the movie selections (although there were better option from JFK>LAX than LAX>SYD)! Crew were friendly."
Desventajas: "Those with special meals receive their food way earlier than the rest of the plane."