No nos sirvieron desayuno ni café antes de llegar a destino a la vielta.
La comida podría mejorar la calidad. El plato de pollo con arroz era algo picante y no nos avisaron.
Me gusto la puntualidad y El personal a bordo podría ser más simpático
Las sillas incómodas para viajes tan largos
Desventajas: "Snack and some complimentary wifi or entertainment"
Desventajas: "No charging ports and flight was delayed."
Ventajas: "Vuelo en clase business. La comida fue buena, pero escasa en cantidad"
Desventajas: "Los asientos business no son muy cómodos, a pesar de hacerse horizontales, las piernas quedan torcidas y el reposabrazos exterior queda lejos del brazo. El personal, muy funcionarial, poco amable"
Ventajas: "The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!"
Ventajas: "Tripulacion muy amable"
Ventajas: "Aseo limpio, tripulacion muy amable"
Ventajas: "Of all the flights I checked this was the most convenient in timely manner and comfortable."
Desventajas: "Movie options."
Ventajas: "Muy poco"
Desventajas: "El avión muy viejo y no había mucho entretenimiento"
Ventajas: "Todo bueno"
Ventajas: "I liked everything !"
Ventajas: "Falta entretenimiento online y puertos usb"
Ventajas: "Espacio entre asientos amplios"
Desventajas: "El trato de una aeromoza, quien me tomó del brazo bruscamente cuando me dirigía al baño. Y me gritó diciendo que regrese a mi sitio que el vuelo estaba atrasado y debíamos despegar. Sin enbargo, no de habia anunciado aun que ya estabamos por despegar."
Ventajas: "Time schedual"
Desventajas: "Over duty for extra weight"
Desventajas: "They canceled the flight after 5 hours of us sitting on the plane. They sent us away and told us to check back in in the morning. There’s been no communication since. I’m still at the airport. It’s been 16+ hours."
Ventajas: "excepto el control de seguridad que había poco personal, el resto bien."
Desventajas: "The time. Ity was very delayed. Almost lost my last connection."
Desventajas: "Perdí el vuelo por negligencia de la compañía al no exponer las restricciones de la ciudad de Phnom Penh. Pienso que debieron hacer énfasis en la legislación, un poco de"
Ventajas: "Perdí el vuelo por la legislación cambodiana"
Desventajas: "Perdí el vuelo por la legislación cambodiana, deberían especificar que dicho país obliga a estar en su territorio mínimo un día o no te deja salir, por ese pequeño detalle perdí mi vuelo"
Ventajas: "calming environment, finnish style"
Desventajas: "on the flight to new york i got a game sandwich. i like that. brining finnish culture to us. but on the way from new york to helsinki i got a boring bagel."
Ventajas: "Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food."
Ventajas: "nonstop to Helsinki was great...I have done this route over 100 times and this was the first time non-stop. When you have 17-19 hours travel time in your head door to door and then it is 12 - you really appreciate the extra time. THANK YOU!"
Desventajas: "My meal had rice that was severely undercooked. The audio quality on the entertainment system was very bad and no English subtitles were available for the majority of the movies."
Ventajas: "The experience of crew and polite behaviour."
Desventajas: "Not knowing clearly what airline or flight to take. Was not listed on my first initial ticket. Also I could not check in online at all."
Ventajas: "Entertainment, quick de boarding, food tastes good, free drinks"
Desventajas: "Extra long boarding process and the air conditioner was broken. We sat there like that for at least 30 minutes. Also, the airline had overbooked so we weren't able to check in the day before and pick our seats. That was a huge inconvenience."
Ventajas: "Professional staff. Easy boarding."
Desventajas: "entertainment seemed more oriented towards Asian passengers"
Desventajas: "the flight got delayed for an hour and I missed a connecting flight. Was re-routed through Moscow and was at my destination point 11 hours later."
Desventajas: "not enough foam in padding, cheap seat bottoms"
Ventajas: "Excelente timing and organized to take us to the plane"
Desventajas: "No crew speak very good English it was really difficult to understand them"
Desventajas: "I have traveled all over the world and never had an issue with luggage but finnair lost my bags and have little information on how to help other than a $70 credit which doesn't cover anything."
Ventajas: "Very easy check-in process, very easy boarding process, flight attendants were pleasant. Comfortable seat which allowed sleeping easily"
Desventajas: "no problems"
Ventajas: "I got to my destination, eventually."
Desventajas: "Cutting corners and cheap. The personnel isn't helpful, they basically don't care about you, typical nordic behaviour. Flights were delayed. Upgrade to business was not worth. Hidden costs. Overall a bad experience."
Ventajas: "I was surprised with an amount of drinks and food provided.Everything was delicious, and we were very hungry so imagine our happy faces. The crew was professional in all ways.Flight was smooth and comfortable-applause for the pilots!"
Desventajas: "Touch screen TV harder to switch channels/choices. You either touch hard or harder on screen (mostly few times)."
Ventajas: "Airplane was pretty spacious and clean and it had all the amenities of a newer plane"
Ventajas: "I most liked milk lactose low for my coffee . I can't criticize about food because I was offered only beverage this time with only an hour flight. Hehe ."
Desventajas: "Nothing made me uncomfortable except for the concern about stealers in most of Europe . I didn't experience it yet but tons of times I've heard about stories of tourists ."
Desventajas: "We were unable to find a row of seats to more comfortably facilitate traveling with a baby and a toddler as seats that should have had a cot or extra seating didn't have the cot and were sold out for an additional fee before we had the chance to. Discussing this with the staff at check0in and at the gate, made no difference as they had no knowledge of what was available on that particular flight. Every time I fly with American I'm reminded of why I don't like the airline and I will do my best to avoid them moving forward regardless of competitive ticket pricing."
Ventajas: "Flight was 2 hours late taking off. Completely ruined plans we had made for our first day in London"
Ventajas: "Flight was not super crowded. Crew were lovely."
Desventajas: "No seat back entertainment...had to endure The Charlie Brown movie, Nelson Mandela biopic and lousy boxing movie. Seats extremely small...would have been awful if plane was at full capacity. Plane very dated...no frills"
Ventajas: "It was relatively inexpensive. I didn't mind the food/"
Desventajas: "This flight was operated by BA. Seats were incredibly uncomfortable. When the guy in front of me reclined his head was practically in my lap. TV's were crappy and the in-flight selection was mediocre. In flights announcements were very loud through headphones."
Ventajas: "It was a comfortable, professionally (British Airways) managed flight at a good price."
Ventajas: "Not much."
Desventajas: "Loading was like a cattle car. Drinks were slow to be offered. No drinks until after food was served more than one hour into the flight. No one ever seemed to check if I needed anything. When I did, there was no call-button. Seats were from the 90's and VERY narrow. I would NEVER pay for First/Business class on Finnair again. It was very poor."
Ventajas: "customer service was attentive smart yet caring."
Desventajas: "We paid extra for seat selection which was supposed to be a window seat and ended up in middle seat... not acceptable..."
Ventajas: "Service was great"
Ventajas: "I last traveled on British Airways in May of last year (2015) and the food was beyond dreadful. Therefore I was very pleasantly surprised that there has been a huge improvement. They were very generous with the drinks and the food was plentiful and quite a reasonable standard for airline food (they gave two full meals from San Francisco to London, whereas most airlines give one meal and one snack on that route). They actually checked us in on the earlier side, we took off very promptly and got to London early. It was nice to be on time for a change - so often I find airlines run a bit late. Staff were all pleasant and helpful. Pilot's messages were pleasant, friendly and even a bit informative."
Desventajas: "Web check-in ahead of time was a total disaster. I got an email telling me I could check in 36 hours early and "secure a good seat" but neither of the 2 sets of codes they provided in the email would work because it was all about Finnair but actually the flight was being run by British Airways. I spent about 30 minutes on the 'phone trying to get the appropriate sequence of numbers and letters to enter so as to check in and get a good seat - still nothing worked. This was at 5:45am - I regretted the time spent when I could have gone back to sleep. My daughter later spent a further 90 minutes trying to figure it out, only to be told finally that our only option was to get to the airport early and check n there which was what we did. It was beyond irksome. Please note, if the airline actually flying is different fro the booking airline, the locator number for check n will be DIFFERENT and needs to be provided to the customer to avoid a great deal of hassle and confusion. We gt particularly unlucky because BA computers had a glitch that day but the general point still stands."
Ventajas: "Flight was half empty, room to spread out"
Desventajas: "Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins."
Desventajas: "I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics."
Ventajas: "The crew wasn’t very friendly and there’s very little legroom."
Ventajas: "El viaje. El despegue y el aterrizaje ni se han sentido."
Desventajas: "La puntualidad."
Ventajas: "Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much."
Desventajas: "The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin."
Ventajas: "too crowded , not organised enough"
Desventajas: "Boarding was awful"
Ventajas: "Crew was okay."
Desventajas: "That your airline commit to schedules."
Ventajas: "The ticket was affordable."
Desventajas: "It was not clear who was or wasn’t supposed to get meals so I only got a breakfast but no dinner. Also the flight was absolutely freezing and no offer of blankets was made."
Desventajas: "No cancelar aviones"
Ventajas: "Ningún problema. Todo correcto y agradable. Genial"
Ventajas: "Attentive helpful and cheerful staff: on time"
Desventajas: "Terrible. Long delays caused me to miss connecting flight and a wedding. Lufthansa decided 12 hours of my day and the missed ceremony was worth a 5 euro voucher... Never flying german again."
Ventajas: "Una hora de retraso y todavía estoy dando vueltas en la pista de aterrizaje"
Ventajas: "The crew were pleasant."
Desventajas: "Not enough beverage service. Only had the chance for 1 glass of wine with meal. Would have liked a water station set up so that you can help yourself whenever needed. Boring/very limited movie selection."
Desventajas: "no lo tomé porque me lo cambiaron"
Desventajas: "retrasaron mi vuelo, lo cambiaron por otro con una escala adicional y perdieron mi maleta"
Ventajas: "Ok flight."
Desventajas: "My luggage bag was lost, which contained my entire life."
Ventajas: "Everything was fine"
Desventajas: "Beside for the music and movies, you should give us the possibility to make a search and find what we want to watch or listen"
Ventajas: "Nice planes"
Desventajas: "My luggage was lost and I still haven't received it"
Ventajas: "El trato del personal fue excelente"
Desventajas: "La útima fila del avión decorado con el diseño de Tomorowland no se reclina ni tiene ventanilla"
Ventajas: "El personal no fue atento. El avión salió tcon una hora de retraso"
Desventajas: "El sistema de entrenamiento funciona mal"
Ventajas: "They gave us a pillow and blanket so we could sleep. They offered a good selection of movies and other entertainment. The airline staff was friendly and helpful."
Desventajas: "Seating was cramped but all airlines treat their three class clients like cattle."
Ventajas: "The crew was polite."
Desventajas: "Food was bad. Seats not very comfortable. Food was awful. Very few movies in English."
Desventajas: "The transatlantic flight from JFK took off about an hour late and we missed the connecting flight. This was very disappointing since half of the people on our flight were gong to Munich and I would have expected the airline to hold the plane for an extra 15 - 20 minutes so we could have made the flight. Instead, an almost empty plane must have taken off on time and we are only able to fly to Munch 5 hours later. Unacceptable from Brussel Airlines / Lufthansa. They should not sell this connection as a flight to Munich or should have held the plane."
Ventajas: "Every person was friendly."
Desventajas: "Our flight was delayed an hour."
Ventajas: "Crew was very friendly"
Desventajas: "No much choice of Movies in the entertainment program"
Ventajas: "Un vuelo económico sin mayores expectativas. Aunque se estipulaba snack al hacer la reserva no se especifica que es de pago y no incluido como se interpreta."
Desventajas: "Es de pago y caro salvo en business y flex and go"
Ventajas: "Whatever positive experience we had was overwhelmed by careless handling of our luggage."
Desventajas: "Luggage nor sent from Brussels to Florence. On day 2 they had no clue where our 2 pieces were. Both pieces were bar-coded and there was. File complaint number did not help. we travel regularly and it has been many years sine we had luggage problems."
Ventajas: "Mi única queja es el tamaño de los asientos. Por lo demás, todo de 10!!!"
Ventajas: "Everything was generally good. Food was slightly below average."
Desventajas: "Neither the JFK counter agents nor the flight attendants knew if I could transition in Brussels onto Bulgaria Air without exiting and re-entering. In fact, it is a simple process in the Brussels Airport transition zone, with the friendly help of Bulgaria Air agents. Breakfast is a box of sugar: shrink wrapped muffin, Toblerone bar, orange juice. These are all sugar delivery systems."
Ventajas: "Personal amable y vuelo muy tranquilo"
Desventajas: "No hubo espacio para el equipaje de mano"
Ventajas: "Buena información de las conexiones"
Desventajas: "El vueli salio tarde, no me querian dejar subir mi equipaje de mano. Les daba igual que no pudiera organizarme con lo que llevaba dentro que era fragil"
Ventajas: "Todo normal"
Desventajas: "Todi el servicio era de pago"
Ventajas: "Be on time"
Desventajas: "Food, no comfort, movies and music boring"
Ventajas: "I was able to get home the next day rerouted with Lufthansa and they did provide a hotel and gave us a 15$ voucher."
Desventajas: "Missed an important day of work. Sat in the airport for 5 hours with little to no comunication from staff. They would constantly tell us they will make an announcement in 5 minutes but never had. JFK Terminal 1 is very unconfortable so that made the stay worse. The problem I had was with the fact that they could not tell us straight we are not going to fly."
Ventajas: "We are not frequent fliers and I have been reading about legroom problems. Certainly not on Brussels Air. A delight."
Desventajas: "the cabin crew refused to serve any drinks until they served food and they were only serving front to rear, rather than front & rear to middle. as i was sat right at the rear of the plane it meant i didn't get anything to drink for 30-40 minutes. i thought delta were poor on that front but these guys were ridiculous. as for the food: i don't expect much from airlines but i don't consider cake & toblerone to make a breakfast, even if it was served with orange juice."
Desventajas: "The on flight entertainment and the very few meals. (In the second flight, there was not even offered coffee!)"
Ventajas: "They were on time"
Desventajas: "TINIEST toilet EVER. Couldn't even turn around to wash my hands (and I am quite tiny myself) or look in the mirror...which for some reason is not well placed. Impossible to choose my seat, even after calling help service (3 times! and still had to discuss at the counter), just so that they change me already in the flight to accommodate a family. I do not mind, but they never mentioned that the seat could not recline or that there was no window (the whole point of choosing the seat, for I have flight anxiety). I understand the whole 'profit' thing for selling food, though I just can't believe, after the price I payed I cannot even get a tiny glass of water. So, I'll just avoid it if possible."
Ventajas: "Personnel is usually nice. The personnel at the counter was particularly helpful."
Desventajas: "Impossible to choose my seat, even after calling help service (3 times! and still had to discuss at the counter), just so that they change me already in the flight to accommodate a family. I do not mind, but they never mentioned that the seat could not recline or that there was no window (the whole point of choosing the seat, for I have flight anxiety). I understand the whole 'profit' thing for selling food, though I just can't believe, after the price I payed I cannot even get a tiny glass of water. So, I'll just avoid it if possible."
Ventajas: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Desventajas: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Ventajas: "Flight was on-time"
Desventajas: "Cabin's temperature was too warm. Breakfast was just a cheap muffin and orange juice..."
Desventajas: "Seats had no cushioning on bottom or back"
Desventajas: "Baggage handling"
Ventajas: "We don't know. Ask our suitcases. They arrived in Venice and we were in Athens."
Ventajas: "The flight attendants were friendly; food was decent; seats were not that comfortable and a bit too close ; in flight entertainment was okay; bathrooms okay but could be cleaner"
Desventajas: "uncomfortable poor video selection"
Ventajas: "Crew was nice"
Desventajas: "The seats were completely uncomfortable, they have a leather thing where you put your neck on (on the long flights) which is completely uncomfortable. on one flight there was no entertainment system at all, and in the long one it was fine. Also on one flight while we have already been on the plane the light was delayed by over an hour, because they overbooked or something- it was pretty hell inside, very hot- and no one has even offered a warer. recommendation: avoid."