a veces te cancelan el viaje sin avisar y siempre tienen retrasos
Ventajas: "Retraso de 2 horas"
Desventajas: "Forced us to pay extra for seat assignments then allowed other passengers to take them. Entertainment did not work despite being reset many times. No additional beverage service outside of meals"
Desventajas: "I can not get my luggage for more than 6 months"
Ventajas: "Se respeto la hora programada del vuelo estaba dentro del margen, del tiempo estimado."
Desventajas: "Mejor promoción para llenar las espectativa del cliente, cumpliendo con sus necesidades."
Desventajas: "The ticket price is expensive"
Ventajas: "Absolutely nothing. Bathrooms were dirty upon boarding, crew did not even come around with water more than once, the airline couldn’t resolve even the most simple issues. Terrible experience"
Desventajas: "Any form of customer service, maintenance of bathrooms, ability to resolve travel agent dispute. Change of seats. They were able to do nothing except sorry."
Ventajas: "Crew was great love the extras like headphones, pillows, blankets and socks. I think the socks saved me on our long flight. Loved that you served tea and coffee after meals."
Desventajas: "Food was not very good. Bathrooms were NASTY! The crew needed to server drinks more often and need more of a variety of juice add apple cranberry just a suggestion. The flight delay was horrible. You add 2 hours of delay to a 8 hour trip that stinks."
Ventajas: "El personal de cabina muy bien!!"
Ventajas: "Me toco un vuelo puntual, y los empleados muy amables"
Ventajas: "Loved the food, the people, the games, the accommodations. A lot."
Desventajas: "No WiFi."
Desventajas: "Service was poor and the flight got delayed"
Ventajas: "Service by crew/ excellent"
Desventajas: "Boarding process delayed and chaotic."
Ventajas: "I loved the crew"
Desventajas: "the food could be better."
Ventajas: "Friendly staff, nice cabin, good movie selection"
Desventajas: "Boarding was horrendous. The flight was so delayed but no one updated us on the status. It caused many people (including me) to miss connecting flights at Casablanca. Terrible communication. And they aren’t helpful at all even when they completely screw up your travel plans."
Ventajas: "Flight crew was helpful."
Desventajas: "Food not great. Bathrooms a mess."
Ventajas: "The flight was excellent."
Desventajas: "The transit procedure is poor. There is a need to review this process."
Ventajas: "Very nice flight and great service"
Ventajas: "Good food and personnel. Online check in is also helpful"
Ventajas: "Trip was fine, helpful crew on airplane, and comfortable but very delayed boarding."
Desventajas: "Boarding didn't begin until the time that the flight was scheduled for take-off."
Ventajas: "My bags where opened and my items where stolen from my luggages"
Ventajas: "The staff was nice"
Desventajas: "Breakfast lacked nutritional value as it was carbs only, i.e. an assortment of 3 different types of bread/cake. My friend and I unboarded the flight extremely hungry and had to find breakfast on the street in a new country while waiting for a train from casablanca to marrakesh. Also, my friend's brandnew suitcase was damaged when we received it at the casablanca airport as it was missing a wheel."
Ventajas: "New airplane. Great service. Great Food. Ontime."
Ventajas: "How clean the airline was"
Desventajas: "Very disappointed"
Ventajas: "clean, safe ride, friendly staff, flight departed and left on time."
Ventajas: "Staff was friendly but poorly organized"
Desventajas: "Two identical meals that were laughable even by airline standards."
Desventajas: "Delayed, 1hr without notification nor apologies from waitresses and responsibles. Bad food and no enough for more options. When food givers arrived they ask : chicken or fish. When you tell them fish they say sorry I only have chicken left. Overall nothing was good. Can I give half star to Royal Air Maroc?"
Ventajas: "I arrived o time to my destination"
Desventajas: "The tv didn't work."
Ventajas: "No delays, flight was on schedule."
Desventajas: "Pretty much everything was okay"
Ventajas: "The flight was on time. Enough space to stretch my legs."
Desventajas: "The food is awful"
Ventajas: "New and comfortable 787 plane; loading was very efficient"
Desventajas: "Limited selection of entertainment"
Desventajas: "luggage did not come through from my connecting flight. very disappointed."
Ventajas: "The comfort of plane, food was good. Left on time."
Desventajas: "I was going onward to Bangui and you left my luggage in Casablanca on purpose. 4 days later still no luggage. This is unacceptable."
Desventajas: "Boarding. Separate line for Business Class needed."
Desventajas: "Every thing. This is my first and last time traveling with this company. I think I made a very big mistake by choosing this airline"
Ventajas: "El personal fue un desastre. No nos atendieron nada bien, al contrario que en la ida, estaban siempre durmiendo y te decían que te pusieras tu la bebida, agua, o similar."
Desventajas: "Los asientos estaban todos rotos."
Ventajas: "I was prepared for the worst after reading so many bad reviews but everything went smoothly. They got us seats together even though the flight was full, we got our bags on the plane so we wouldn't have to go through baggage claim, they provided a blanket and pillow and eye cover and the entertainment console worked well. Plane appeared to be pretty new. Yes the food was bad but no worse than pretty much every other economy flight I have been on."
Ventajas: "Staff were very friendly."
Desventajas: "No TV"
Ventajas: "the stewards, the service, the time accurrency"
Desventajas: "The long LAYOUT in Morrocco"
Ventajas: "Service and the airplain inside."
Desventajas: "Mohammed V airport. Needs lots of updates. I wish they build a new one."
Ventajas: "The plane was almost brand new, service was excellent.. No delays or problems of any sort. Check in was quick, Flight on-time Smooth the whole way Super friendly staff It was great, Thank you,"
Desventajas: "No respect"