Ventajas: "Seat was comfortable, good movies, etc"
Desventajas: "We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken."
Ventajas: "Everything was easy"
Desventajas: "Business class seats are snug for big people compared to other airlines"
Ventajas: "Excellent airline"
Desventajas: "The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience"
Ventajas: "The crew was very good and there was enough leg room."
Desventajas: "The dinner option was underwhelming."
Desventajas: "I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. For two days I received emails about delayed flights and now this."
Ventajas: "The business class seats are the best we’ve had. Plenty of room, nicely laid out, good organization design. The blankets were fluffy and very comfortable. Crew was super attentive and friendly. For such a long flight, it was very pleasant, will highly recommend."
Ventajas: "Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy."
Desventajas: "Meals were very small but tasty. Movie options were random but enough to keep you occupied."
Ventajas: "Comfort, service food and entertainment. What more can you ask for."
Desventajas: "Nothing. ]"
Ventajas: "Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good."
Desventajas: "Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage."
Ventajas: "Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you"
Ventajas: "Sharp good atention in counter"
Desventajas: "Seats were tight."
Ventajas: "The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep."
Desventajas: "The crew speaks to quick and the Australian accent is not always easy to understand"
Ventajas: "food was great!"
Ventajas: "Lots of leg room, even in economy."
Desventajas: "Entertainment choices were a bit sparse."
Ventajas: "Staff. Very couteous.polite. friendly."
Desventajas: "Good.entertainment choices."
Ventajas: "The boarding, the seats."
Desventajas: "The food was so-so, and I did not get my choices, perhaps because I was at the back."
Ventajas: "Flight was close to being on time. I was able to get a lot of sleep on the flight."
Desventajas: "Staff was not concerned about anything, vague and uncaring..this was my son flying across the Atlantic idiots!! One pissed mom!!!"
Ventajas: "Our ticket was canceled apparently due to an error by the airline. Very unhappy about that. The airline couldn't care less."
Ventajas: "Staff was very friendly"
Desventajas: "Headphone jacks are costume, could not use my own."
Ventajas: "Crew was very solicitous...food was quite good.."
Desventajas: "Baggage was very slow in arriving. ..45-60 minutes"
Ventajas: "Talk about an awesome experience. I loved the friendly staff and the accommodations were superb. I could ask for no better. Even the food was excellent."
Desventajas: "I have nothing but praise."
Desventajas: "I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill."
Ventajas: "Flight attendants were excellent!"
Desventajas: "No indication of where to go to get to connecting flight. Luckily we had 2 1/2 hours to find the flight."
Ventajas: "Nice airline, great crew and service."
Desventajas: "Leg room and space was great but the seats could use some more cushion."
Ventajas: "I loved the movie choice!"
Desventajas: "The head rest comfortability, could be softer as well as the pillows, they could also be softer."
Ventajas: "good plane and timing"
Desventajas: "meal was not served according to the request and no sound support from the staff"
Ventajas: "I like flying Virgin whether Australia or Atlantic!"
Desventajas: "Just a little bit more leg room."
Ventajas: "Very polite and helpful staff."
Ventajas: "The crew was the best part of my experience, super nice and accomodating"
Desventajas: "the wifi had subpar performance"
Ventajas: "Crew was very nice helpful and attentionate Entertainment had plenty of variety maybe not so many new movies but enough to find one you have not seen or classic you could watch again Food was good"
Desventajas: "We weighted our hand luggage at the counter and then they ask again during boarding little confusing"
Desventajas: "I always think Virgin's meals are the WORST among those of all the airlines I use. PLEASE LET THE VIRGIN COMPANY KNOW THIS FACT. The touch screen of the DVD player did not work well so it was a frustrating experience."
Ventajas: "Seat is very comfortable"
Ventajas: "Met expectations."
Desventajas: "Things out of your control - time !!"
Ventajas: "My first time flying to Europe! I love the service from the attendants but my seat mate made it uncomfortable to seat in my seat. Overall great experience"
Ventajas: "The flight was late but the pilots made up most of the time"
Desventajas: "Uncomfortable seats"
Ventajas: "This is my new favorite airline. I loved the staff and all the amenities. I was so comfortable and the food choices were great. I felt like I was cared for and my comfort mattered."
Ventajas: "Great seat. I did the upgrade and it was so comfortable ...good food."
Desventajas: "They closed the shades immediately when we took off. Creepy"
Ventajas: "Safe flight, good crew"
Desventajas: "Food quality was poor."
Ventajas: "Just the food and boarding was fine."
Desventajas: "Everything else was bad. I think crew were a little rude!"
Ventajas: "The enforcement of the quiet time to sleep on the flight. The excellent meals. The quality of the entertainment system."
Ventajas: "Nothing because I was given a middle seat"
Desventajas: "6'4 and I get a middle seat.."
Ventajas: "The service, the service. My wife got a cheese and fruit platter after dinner. Crew went out of their way to make us feel special and welcomed. Excellent service."
Desventajas: "Nothing to complain about."
Ventajas: "The service went a mile farther. It is my favourite airlines!"
Ventajas: "Very courteous and professional crews. Clean and comfortable plane. Pilots handled delay and weather superbly. Dinner was delicious."
Desventajas: "Dinner was great but could have used more snacks. Breakfast was ok. Movies were dated but okay."
Ventajas: "Was a comfy flight thanks to not having anyone sitting next to me. If someone wouldve been next to me it wouldnt have been as nice because the seats are too bunched for international travel."
Desventajas: "My seat wouldnt recline properly. There were limited food options for non pork eaters. No outlets for power. How can you operate an international flight with nothing provided for those who need to charge their devices after some time. Not a smart design move."
Retraso de más de tres horas. No información en absoluto. Pérdida de conexión en Estambul por retraso. Arreglo de otro vuelo sin posibilidad de elección en absoluto. Burocracia eterna para conseguir hotel. Un desastre la forma en la que el personal se relaciona con los pasajeros. Lamentable
Ventajas: "Movies and screen"
Desventajas: "Flight delayed. Crew doesn’t speak good English"
Ventajas: "Todo mal"
Desventajas: "Cancelaron el vuelo anterior y perdí este. Un desastre de atención"
Desventajas: "Cancelaron el vuelo 15 minutos antes de embarcar. 2 horas para rebooking. 2 horas para que enviaran un autobus para llevarnos a un hotel. 2 horas esperando en el bus. Decidí quedarme en el aerpuerto esperando el nuevo vielo ( 6 HORAS). NUNCA MAS CON TURKISH AIRLINES"
Ventajas: "Trato excelente, buen servicio en cada aerolínea. Cubrieron mi alimentación y no tuve retraso alguno. Los 3 vuelos conectaron bien."
Ventajas: "La tripulacin fue amable. Los asientos comodos. El servicio de comida fue bueno!"
Desventajas: "No atrase los vuelos y personal más competentes, mejor preparados y más amables. Hicieron todo lo más lento posible! Una vergüenza"
Ventajas: "La puntualidad"
Ventajas: "La comida, puntualidad, atención del personal"
Desventajas: "Todo estuvo bien"
Ventajas: "El entretenimiento de a bordo"
Desventajas: "Tripulacion poco cordial. Comida mediocre"
Ventajas: "El entretenimiento"
Desventajas: "Las butacas son cada vez más chicas y el espacio entre asientos es una broma"
Ventajas: "Aeronave moderna"
Desventajas: "Falta de comunicación para embarque Demora para embarque Demora para salida del vuelo Desorganización en asignación de asientos de otros pasajeros lo que causó discusiones Tripulación podría hacer resuelto ágilmente para evitar molestos a los demás pasajeros Falta de cordialidad de la tripulación al mediar y buscar resolver el conflicto que ellos mismos generaron Cambiando a una persona de asiento y ocupando el de alquien más que no quería cederlo"
Ventajas: "Me gustó que los espacios de los sillones, están a una distancia prudente del siguiente pasajero, porque hay aviones que están muy pegados."
Desventajas: "Apreciaría recibir en el correo información o recordatorio para el check in"
Ventajas: "Cuando estaba abordando la señorita que chequea los boletos me empezó a preguntar que donde había estado antes que si tenia boleto de vuelta que le enseñara y que yo sepa ella no es de migración me hizo esperar me abordó se último y nunca me entere cual fue el problema es una pésima actitud de la empleada de la aerolínea"
Desventajas: "Deben mejorar el abordaje"
Desventajas: "They changed my seat at the gate, will be filing a claim to Turkish airlines."
Desventajas: "Mejorar limpieza en las mesas del avión."
Desventajas: "Aún estoy en Estambul esperando 24h a mi vuelo porque perdí mi conexión por el retraso en Buenos Aires"
Ventajas: "El vuelo tuvo que regresar a Buenos Aires por mal tiempo después de 2 horas volando. A pesar de pedir que me desembarcaran en Buenos Aires porque sabía que iba a perder mi conexión en Estambul a colombo no quisieron. Tuve que continuar viaje y ahora estoy esperando 24 h en Estambul al próximo vuelo a colombo. Inaceptable"
Desventajas: "La tripulación es muy brusca, no informan y tratan mal a los pasajeros. La línea aérea no intentó ganar tiempo para facilitar a los pasajeros que pudieran hacer sus conexiones. Horrible"
Ventajas: "Ninguna voluntad de informar ni de apoyar a quienes íbamos a perder nuestra conexión"
Desventajas: "La televisión no funcionaba bien. La opción de comida se terminó rápido y no llegó atrás. El asiento estaba roto y no podía reclinarse. Todo mal"
Ventajas: "Fue largo, poco más de 13hrs pero en general muy bien. Muy satisfecho con Kayak y con Turkish Airlines."
Ventajas: "Hasta te dan un set personal con medias de descanso, pantuflas y antifaz. Inmejorable"
Ventajas: "Good comfort, on time and the food was plenty and delicious! Even in a 1 hour flight they gave us lunch!"
Ventajas: "Good comfort, on time and the food was plenty and delicious! Even in a 1 hour flight they gave us lunch!"
Ventajas: "Ok el vuelo"
Desventajas: "Poco espacio para estirar las piernas a comparación de otras aerolíneas"
Desventajas: "The flight was 5 hrs late. I have put 2 older passengers with knee problems. they have to go through the satires then what's the point of getting wheelchair???? you guys took $250 more on each tickets so the passengers can reach to their destination faster. but you ended up delaying the flights. and i asked around to many people after this and they told me that you always do it. WTF??????? give me my money back...."
Desventajas: "Movies didn't work well"
Ventajas: "there are a lot of movie"
Ventajas: "Pase al menos por 8 revisiónes de pasaporte y maletas, me tocó un asiento en medio de dos señores, pedí cambio y no me lo dieron, 14 horas terribles pase en ese vuelo"
Ventajas: "Salida a tiempo"
Ventajas: "El servicio salida a tiempo"
Ventajas: "El avión muy bonito y cómodo, la comida muy rica"
Desventajas: "Las azafatas, no eran suficientes y tenía que esperar mucho para que me sirvieran agua y se les olvidaba"
Ventajas: "Cambie de un avión muy grande con pantalla de tv individual a uno más pequeño con lo cual la percepción de comodidad es menor.pero en general bien"
Ventajas: "Food good movie selections and Nice staff"
Ventajas: "Muy buena atención y muy puntual...gracias"
Ventajas: "The quality of their team"
Ventajas: "This had to have been the best flight I ever had the attendents cater to you every need"
Desventajas: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
Ventajas: "Food and entertainment"
Desventajas: "The ground crew couldn't speak English! I was part of a group and a friend of mine got wounded doing Ski. We simply couldn't communicate with the ground crew so they can arrange her with a seat that would match her medical condition. On board the plane, the (idiot) guy from the ground crew told us we can either take unfit seats or disembark. I find it very hard to believe I'll choose Turkish again..."
Ventajas: "Service was ok , but not trying too much"
Desventajas: "Ask for some milk for my tea , I was egnored once ,second time got an answaer "there is non""
Ventajas: "Excelente atención"
Desventajas: "El atraso del vuelo, que tuvimos que esperar mucho, primero el vuelo fue cancelado, luego se suponía que salía a las 21 50 y nos toco esperar media hora más en la sala de espera, luego nos subieron al avión y esperar hora y media mas"
Ventajas: "Es de las mejores aerolínea de con las que he viajado"
Ventajas: "Atención general"
Desventajas: "Muy poco espacio entre filas."
Ventajas: "Limpieza, atención en general, disponibilidad de bebida/comida durante el vuelo, neceser con efectos personales para vuelo"
Desventajas: "Muy poco espacio entre filas"
Ventajas: "Limpieza, atención en general"
Desventajas: "Muy poco espacio entre filas"
Ventajas: "Todo el servicio en general,la atención,la comida,abordaje,personal calidad Cinco Estrellas"
Ventajas: "Fueron viajes excelentes en tanto al servicio en el avión,como los desempeños de los pilotos y en todo en general!!!!"
Las sillas incómodas para viajes tan largos
Desventajas: "No charging ports and flight was delayed."
Desventajas: "Not much help at the airport my luggage was lost"
Ventajas: "Vuelo en clase business. La comida fue buena, pero escasa en cantidad"
Desventajas: "Los asientos business no son muy cómodos, a pesar de hacerse horizontales, las piernas quedan torcidas y el reposabrazos exterior queda lejos del brazo. El personal, muy funcionarial, poco amable"
Desventajas: "I didn't like putting two family on different seats far from each other"
Ventajas: "Keep it up with great services. !! Thank you!"
Ventajas: "Tripulacion muy amable"
Ventajas: "Aseo limpio, tripulacion muy amable"
Ventajas: "Muy poco"
Desventajas: "El avión muy viejo y no había mucho entretenimiento"
Ventajas: "Todo bueno"
Ventajas: "Smooth flying"
Desventajas: "Choice of movies"
Ventajas: "Falta entretenimiento online y puertos usb"
Ventajas: "Espacio entre asientos amplios"
Desventajas: "El trato de una aeromoza, quien me tomó del brazo bruscamente cuando me dirigía al baño. Y me gritó diciendo que regrese a mi sitio que el vuelo estaba atrasado y debíamos despegar. Sin enbargo, no de habia anunciado aun que ya estabamos por despegar."
Ventajas: "Good food."
Desventajas: "Entertainment TV did not work. Flight attendants were unable to fix it. Made for a long, boring 7.5 hour flight."
Ventajas: "excepto el control de seguridad que había poco personal, el resto bien."
Ventajas: "Very nice staff. Probably one of the best flights"
Desventajas: "Perdí el vuelo por negligencia de la compañía al no exponer las restricciones de la ciudad de Phnom Penh. Pienso que debieron hacer énfasis en la legislación, un poco de"
Ventajas: "Perdí el vuelo por la legislación cambodiana"
Desventajas: "Perdí el vuelo por la legislación cambodiana, deberían especificar que dicho país obliga a estar en su territorio mínimo un día o no te deja salir, por ese pequeño detalle perdí mi vuelo"
Ventajas: "calming environment, finnish style"
Desventajas: "on the flight to new york i got a game sandwich. i like that. brining finnish culture to us. but on the way from new york to helsinki i got a boring bagel."
Desventajas: "The plane landed much later than expected, and I missed my connecting flight to Moscow. While I was given another boarding pass, I had to have another layover in St. Petersburg, and fly to Moscow from there. The flight turned out to be much longer, and much more exhausting. My overall experience was unpleasant."
Ventajas: "modern aircraft, excellent service , nice crew"
Ventajas: ".My flight left on time ,smooth landing and the cabin temperature seemed more normal than the usual cold interior. Cabin crew were friendly and helpful from JFK to Helsinki and Helsinki back to JFK . Overall a good airline but far from premium."
Ventajas: "Airplane was nice."
Desventajas: "I paid $90 for economy comfort for my flight and did not get an economy comfort seat. I am very disappointed with Finnair in this. They will not refund my money at the airport and now I need to go through their home office for a refund. It was bad enough not having any extra leg room on a red eye when you are over 6 feet tall but now I have to jump through hoops to get my money back."
Desventajas: "Choice of movies"
Ventajas: "Crew attitude, food, bluberry juice, punctuality"
Desventajas: "Babies under 1yr need bassinet by regulation, pls implement. Tough to hold kid for 8 hrs, even with baby bjorn - can injure baby's neck!"
Ventajas: "They were on time"
Desventajas: "Low level service, quarrel at the check in about size of the hand luggage (fits all standards, excepts self imposed Finnair rule <8 kg). Poor to no service."
Desventajas: "Seats were too closely spaced. Like a coffin. Will probably not fly Finnair unless the price is next to nothing."
Desventajas: "There is no wi-fi There is no possibility to charge your mobile"
Desventajas: "Usually, in the morning, a light breakfast is served. This time, there was none."
Ventajas: "Felt captain on the original flight did everything he could"
Desventajas: "Boarded late, taxi' around for 3 and a half hours, deplaned as flight was canceled, waited 3 hours for next flight which was then cancelled. All understandable until the announced that the flight was reinstated only to be followed by an hour of the clerks unable to put people back on the flight which caused it to be cancelled. Sent to another airport except the free shuttle wasn't running, 50 dollar taxi ride later I got to sleep on the floor until the gates finally opened 5 hours later"
Ventajas: "It was cancelled"
Desventajas: "It was cancelled"
Ventajas: "American Airlines flight didn't even have tvs, chairs were old and outdated. Not worth the price. Now days there are some standards that are expected"
Ventajas: "Flight was operated by American and they really absolutely need to update their planes on the JFK-CDG route. It is the only airline that does not provide individual screens, the seats barely recline and the air quality on board on board lives a lot to be desired as the plane odor is just not good."
Ventajas: "Not much."
Desventajas: "Loading was like a cattle car. Drinks were slow to be offered. No drinks until after food was served more than one hour into the flight. No one ever seemed to check if I needed anything. When I did, there was no call-button. Seats were from the 90's and VERY narrow. I would NEVER pay for First/Business class on Finnair again. It was very poor."
Ventajas: "Entertainment choices were good."
Desventajas: "The flight attendants were noisy, walking back and forth, so it was hard to rest, more like stomping. Was not pleased with flight attendant who served me, was kinda cocky and not friendly, which spoiled the customer service experience. Not enough leg room, cramped. Wish they had decaf tea. Other than that we arrived safely, so I'm very appreciative."
Desventajas: "Very old plane No leg room No tv Grumpy crew Over an hour delayed"
Ventajas: "Fabulous crew, easy flight with just a few periods of chop - captain kept us well aware of what was happening at all times."
Desventajas: "Poor entertainment (no individual units on seats), and the 767-300 has almost no leg room in economy."
Ventajas: "The crew members were very pleasant and attentive."
Desventajas: "The food was easily the worst I've ever had on an international flight and entertainment was virtually non-existent as the view from my "premium" bulkhead seat was obstructed by the overhead storage. This American Airways aircraft is in serious need of updating if it is to continue to be used as international transportation."
Ventajas: "Finnair floor crew very polite & knowledgeable"
Desventajas: "Plane was extremely old, no entertainment nothing was working, EuroAtlantic Airways crew showed how very inexperienced they were when they had to "handle" frustrated passengers"
Desventajas: "Boarding was delayed, flight crew was not very friendly, plane was extremely old and uncomfortable. In flight entertainment was not working for me and many other passengers. Food was very bland and took long to be served. Service and flight in general fell very very short of what I expected."
Desventajas: "very old plane, food choices limited, entertainment system not working"
Ventajas: "Everything about the flight was good"
Desventajas: "no food on the first flight no private tv they tell you can have wi fi entertainment but you have to pay for it the staff was rude tell also told me my cary on luggage could not be taken on board because there was no more space so i had to cary all my things for two flights but once i came in into the plane there was plenty of space. the seats had a very low head rest"
Ventajas: "Great flight. Check in had to be done manually but the agents were plentiful and it was quick and easy. Great movie selection on the flight and the chicken and rice tasted great as well. Would recommend this airline."
Desventajas: "No issues."
Ventajas: "Very friendly, witty cabin crew. Great customer service."
Ventajas: "I had tsa which started the trip in a wonderful way! On time. Captain seemed nice and competent. The crew nice too."
Desventajas: "I flew American not finnair. Very confusing. I paid 65$ for a better seat. It was further forward but not worth the money and the others around me I don't think they paid extra. No movies. Couldn't see the screen."
Ventajas: "I enjoyed the entertainment on flight"
Desventajas: "Boarding process was very unorganized, no lines people were cutting each other, planes are old and dirty. Food and service was just ok."
Ventajas: "The entertainment was really up to date and easily accessible"
Desventajas: "My flight was delayed but I was able to catch my connection flight. (After running through the Madrid airport). Then when I arrived in Berlin I come to find out my bags were still in Madrid."
Ventajas: "The crew were nice"
Desventajas: "The only thing the luggage’s takes too much time 🙁☹️"
Ventajas: "Seat had power supply. Also had own screen"
Desventajas: "Social distancing. Food. Movies. Toilette cleanness. Availability of hygiene products onboard."
Ventajas: "Crew was super friendly and helpful!!"
Desventajas: "I didn’t really like the available movies"
Desventajas: "Flight was a little warm"
Desventajas: "Food wasn’t that good and there could have been better entertainment options (more movies, TV shows). Internet was terrible."
Ventajas: "On time and comfortable"
Desventajas: "Too many check points, very lousy checking in area in the airport and no one to organize people checking in cause long wait line"
Ventajas: "The crew was amazing, QBE the sit was comfortable"
Desventajas: "Excellent customer service."
Ventajas: "The crew was friendly"
Desventajas: "The comfort, the plan was old and seat were not comfortable"
Ventajas: "Immediate check-in with no weight. Two checked bags & two carry-ons at no extra charge. Window seat, with no one else in the row. Good meal at no charge. Arrived on time."
Ventajas: "Our flight got delayed for 3 hours and they where ri rude to us"
Ventajas: "Very Good service"
Desventajas: "personal mas amable"
Desventajas: "Late boarding Late take off Late luggage Broken seat"
Desventajas: "Organizar el abordaje. No hubo abordaje preferencial para familias con niños pequeños, o para personas con asistencia especial."
Desventajas: "El abordaje fue caótico: mala señalización para las filas y los pasajeros no entendían dónde debían hacer cola. Gracias por la cena: primera vez que me dan salmón en clase económica y estaba riquísimo."
Ventajas: "Better seat, food, in-flight entertainment, lights not on as long so people can sleep"
Desventajas: "The problem of unavailable variety of food at the plane"
Ventajas: "We lost our bags but they find it after 9 hours Very bad experience"
Desventajas: "Economy the same like business And they need to be more carful with the bags becouse we lost our bags for more then 9 hours"
Ventajas: "On time"
Ventajas: "Servicio, comida, atención."
Desventajas: "No puedo criticar nada"
Ventajas: "The seat was comfortable the boarding crew was so helpful"
Ventajas: "Fully flat seats, friendly crew, good food. Excellent price"
Desventajas: "Dated slightly worn seats"
Ventajas: "Better than expected. Was as good as American , Delta, United. Not quite to the level of Aerlingus, Lufthansa, Emirates."
Desventajas: "Stewards did a good job but were not engaging with the passengers. Not as friendly as could be. We would definitely fly Air Egypt again"
Desventajas: "I couldn't get my boarding passes online or at the airport kiosk after already checking in online before getting to the airport. I had to wait over an hour in line at the checkin desk just to get my boarding passes. The boarding process in Cairo was even more chaotic with unnecessary multiple disorganized checkpoints and line ups."
Ventajas: "It’s alwa on time"
Desventajas: "Nothing really"
Ventajas: "Respectful, cheerful, and helpful crew members"
Desventajas: "Food quality on Both flights was not that fresh!"
Desventajas: "Buy it From you by price and checkout by other price more than your price don’t know why are you know that"
Desventajas: "El asiento no reclinaba bien y el apoya pie no funcionaba. No se mantenía y tuve que cerrarlo porque quedaba todo abajo. La tripulación muy mala atención, caras serias, nada de simpatía y poca atencion. Muy incómodo el asiento"
Ventajas: "Excellent customer service friendly, extra leg room in economy class. Great entertainment system"
Ventajas: "The crew was friendly and professional. Food was very good as well as the selection of non-alcoholic beverages. Flight was on time, and plane was clean!"
Desventajas: "Passenger seating next to me (I was sitting in an aisle on a 3-seat row, economy plus) kept on leaning towards me all the time. I had to "create" of sort of barrier between the two of us with a couple of pillows. A lady sitting in the row in front of me - a 50-something y/o woman with husband and 3 kids keep on reclining her seat to the point that I was barely a couple of inches from the top of her head, even as I was eating. I had to forcefully push back ti get some room."
Ventajas: "Upgraded to business class at the ticket counter for a very reasonable price- comfort and ease."
Ventajas: "Food was okay and it's commendable that the airline offered hotel rooms for passengers with long layover."
Desventajas: "The plane should be at least clean. Sat close to the window twice and it was dirty with some weird stuff. The seat beat was also dirty."
Desventajas: "Thanks it's been a good experience"
Ventajas: "Boarding and take off are on time. Landing was super."
Desventajas: "Not applicable."
Ventajas: "We had a 10 hour lay-over in Cairo and EgyptAIr shuttled us to an excellent hotel and provided lunch and dinner - all for free. This was most excellent and so much more pleasant than sitting at the airport!"
Desventajas: "If EgyptAir would distribute a little English sheet how the steps are, where to get the passports back (at the EgyptAir Counter in the main hall at the airport), which lines to go to (we didn't officially immigrate, but still had to go through immigration upon return, which wasn't clear). Maybe a word on legal boundaries of the status in Egypt - EgyptAir had the passport, can we go to the pyramids or not - would be useful, too."
Ventajas: "Y más si viajas con niños."
Desventajas: "Comida muy buena"
Ventajas: "Vuelo y personal ok"
Desventajas: "Aviones antiguos. Ninusb ni pantalla individual. Salio con retraso y llego puntual"
Ventajas: "Vuelo salio puntual y llego antes de lo previsto"
Desventajas: "Avion antiguo, sin usb ni tv individuales. Espacio entre asientos escaso"
Ventajas: "Confortable seats, good entertainment, attentive flight crew"
Desventajas: "Pilot didn't clearly communicate what the issues were for our delay. Safety rules and regulations were ignored by passengers and not enforced by crew (people walking aisles while plane was taxiing, passengers without seatbelts on during takeoff and landing, etc)"
Ventajas: "Comfortable red-eye flight to Johannesburg. Food very good and plentiful. Plane spacious and not crammed."
Ventajas: "Every things was good"
Ventajas: "Nothing was good. Everything was horrible."
Desventajas: "Flight attendants are rude and nasty. They take forever to accommodate you. When you press the flight attendant button to be taken care of. They don't care at all. If you ask for help you're left unhelped."
Desventajas: "i need a refund. our flight back to NYC from dubai was rescheduled with significant delays such that it would affect our jobs. We decided to book a return flight via qatar and we need a refund for this booking"
Desventajas: "Very poor buisness class product. Service was very slow."
Desventajas: "Just had issues with bathrooms not being clean. Ran out of soap in 2 bathrooms"
Ventajas: "Crew members"
Desventajas: "More comforting seats!"
Desventajas: "I think the food that I had it is not for human"
Ventajas: "Mi asiento no se podía reclinar y la comida estaba terrible"
Ventajas: "En general bueno"
Ventajas: "En general bueno"
Ventajas: "The flight schedule was better than any other carrier. The flight crew was very helpful."
Desventajas: "The space between rows really seemed much narrower than a year ago."
Ventajas: "Seats were really good and the crew hospitality was awesome"
Ventajas: "Only direct flight available to amman"
Desventajas: "Cleaning it stinks bad"
Ventajas: "The seats, staff and food were great!"
Desventajas: "I was traveling with a resin in a wheelchair and it was a little chaotic"
Desventajas: "Very well"
Ventajas: "Crew was super friendly and seat was comfortabke"
Desventajas: "They won’t reimburse us for our flight that they canceled.. HORRIBLE and will never fly with them again."
Ventajas: "Seat on the 787 is the best economy seat ever"
Desventajas: "Movie options more limited than other airlines. Crew were certainly OK - a bit abrupt, but I really don’t need someone fawning over me to be satisfied."
Ventajas: "All was good"
Desventajas: "The Bus at Arrival to Dammam Airport"
Desventajas: "Very courteous"
Ventajas: "Crew was nice."
Desventajas: "The chairs are way too small and very crowded. Not clean, food was bad, and really old movies was a very limited selection."
Ventajas: "too short to judge, but arrived before schedule."
Desventajas: "Too short to judge"
Desventajas: "Full of religus people oriblle babis craying"
Desventajas: "crew was RUDE!!"
Ventajas: "Comfortable airplane , good food, nice staff"
Ventajas: "Boarding was easy. The flight is extremely short so there is no meal or beverage service."
Desventajas: "Plane is heavily dated. There were ashtrays in the arm rest. I could smell cigarette smoke during the flight which caused my allergies to flare."
Ventajas: "Very enjoyable trip and crew was very polite."
Ventajas: "Good service and on time"
Desventajas: "The leg room is really small so it is a tight squeeze for tall people like us. Would only recommend for short flights."
Desventajas: "The entire trip from the beginning was a hassle due to a terrible customer service. No help whatsoever."
Desventajas: "The service was rude and they couldn’t give us an explanation as to why we couldn’t ge tvoarding passes when we booked 3+ months ago."
Desventajas: "Bording was not very organized."
Ventajas: "It was a short and efficient flight."
Ventajas: "The flight was overall great. I very much liked the price, the fact that I was allowed to take two big suitcases, and the sitting was overall ok space wise. The crew was kind and the food was OK. I am very likely to make reservations with this airline in the future!"
Desventajas: "I did not like the fact that there was no WiFi on the flight. I also did not like the fact that the selection of movies was quite limited and not very recent. Finally, I did not like the fact that there was very little service on the flight. I would have liked to see more beverages (hot and cold) offered throughout the flight, and the clearing of meals done more rapidly."
Desventajas: "zero entertainment..the worst movies and music mix..not enough food"
Desventajas: "I asked for a window seat and I have platinum card. I was told to check at the counter. The counter lady said there is no window seat available and the whole row of three seats was empty! As soon as I entered the flight it had an urine like odor through out the flight. I travel a lot in this airline and this is the first flight that had that odor. I will fly again and if that continues I will consider changing the airline."
Ventajas: "I always prefer international travel because there is always better service, storage for luggage and of course: food! It’s the old standard of flying. Too bad it only happens across oceans. The experience of flying in a Dreamliner was pretty cool in coach, first class looked more like the dream. Quite a massive difference!"
Desventajas: "Not as customer service oriented as some other international airlines (Korean Air, Singapore Air, KLM) but they did the trick!"
Ventajas: "The entire experience was truly great! Crew is very professional, friendly, and accomodating! Very comfy plane, great food and a wide variety of entertainment!"
Desventajas: "Everything was great!"
Desventajas: "No one showed up at the gate desk until about 30 minutes prior to scheduled take off take. By then there was a line of people needing confirmation or adjustments done. Not everyone could be serviced. Missed opportunity."
Ventajas: "The entertainment selections were great."
Desventajas: "The seats were a bit uncomfortable and the food was horrible (pretty typical of most airlines though)."
Ventajas: "Very friendly flight attendants"
Ventajas: "On time, quick"
Desventajas: "Flight was late."
Ventajas: "I like that we were able to board quickly."
Desventajas: "I didn't enjoy the way the flight attendants were treating there guest."
Ventajas: "The juice box they gave us before take off"
Desventajas: "Nothing really"
Ventajas: "Fast check in, timely take off & arrival Excellent and friendly service"
Ventajas: "The crew."
Ventajas: "It was a very quick flight!"
Ventajas: "Mr. Alkhatieb the head of crew offers a 2 hour crew seats to my mom"
Desventajas: "Extremly narrow seats , not comfortable at all .. RJ cew in check in desk was awful and the change our seat 3 times"
Ventajas: "Every thing on there the crevices was so good"
Desventajas: "Non .. all is good"
Ventajas: "Excellent service"
Ventajas: "good service with a friendly crew. clean and comfortable."
Desventajas: "the food is not good at all (i had the vegetarian meal). the bread roll had mold on it. I would suggest boarding according to seats. when boarding all together you get stuck in line before and inside the plane itself."
Ventajas: "A 25 minutes of flight- there was no food or VOD"
Desventajas: "It would have been nice to see the flight info during the dlight on the screens"
Ventajas: "Seats were comfortable, staff was extremly friendly"
Desventajas: "Boarding the plane was very disorganized on return"