Ventajas: "sorry had to cancel due to covid-19"
Desventajas: "sorry had to cancel due to covid-19...still waiting for refund ??"
Ventajas: "La comida"
Desventajas: "Que sea más fija la hora de salida"
Ventajas: "La puntualidad en los intinerarios"
Desventajas: "Las comidas"
Desventajas: "Entertaintmebt was poor, and quality of screen was bad"
Desventajas: "From chennai to Abu dhabi was very uncomfortable Abu Dhabi to London was very comfortable"
Desventajas: "There should be more space between the seat because not all passengers can fit . And every passenger should have a chance to lower there seat without disturbing the passenger behind them ."
Ventajas: "Bien la tripulación"
Desventajas: "La comida no me gustó"
Ventajas: "Seat are too narrow, leg room was ok, plane temperature was too warm."
Desventajas: "Flight take off was delayed by almost an hour."
Ventajas: "Puntualidad y organización"
Ventajas: "Compañia perfecta, todo ok"
Desventajas: "Todo ok"
Ventajas: "Buena compañía."
Desventajas: "Todo ok."
Ventajas: "Helpful staff"
Desventajas: "Bigger and more comfortable seats"
Ventajas: "Muy amable el personal, asientos cómodos (además viajé en un vuelo casi vacío con lo cual pude disfrutar de mayor comodidad). La comida estaba riquísima y bien presentada. El vuelo, si bien salió 10minutos demorado, llegó antes de lo previsto."
Desventajas: "Me obligaron a despachar un carry on, por tener 1kg de exceso de peso. La salida fue vía autobús con un trayecto bastante prolongado y con espera"
Ventajas: "Food and entertainment"
Ventajas: "I liked my seat and the food"
Desventajas: "I did not like the cleanliness of the bathroom I did not like their entertainment I did not like that the flight attendants were bickering at each other not professional at all"
Ventajas: "Nothing! Except the fare was low."
Desventajas: "This time The experience was super horrible! Took almost 1hr 30 mins to get boarding pass. I had 2 suit case one was 24.5 kg and other one was 25 kg, they wanted me to pay $132 for each bag or take out stuff to make it 23kg. Never met someone that horrible who doesn’t want to let it go. I requested the wheelchair and they dont wana give it to me, I had no choice but to call their supervisor and eventually got wheelchair only from jfk to abu dhabi. Worse experience."
Ventajas: "The aircraft , the cleanliness and the hospitable staff"
Desventajas: "The food was not as per the standard, the ticket said lunch but we got refreshments . The boarding took lots of time as they have forced us to remove a 1 kg excess to the 23kg allowed . Staff should make sure that people are sitting on their designated seats, rather than just guiding them to their seats. At least 4 were sitting not on their seats in row 15 and 16, these are what I saw"
Ventajas: "Customer service very good"
Ventajas: "The staff were kind, professional, attentive, and each person brought a warm elegance to their interactions with patrons. My seat ate who was a stranger to me got messily sick and the attendant was gracious and helpful to her. Also the meal from Abu Dhabi to Bengaluru was the most delicious I've ever had on any flight, which includes some international first class travel."
Desventajas: "I have long thighs so my knees butted against the seat in front of me."
Desventajas: "Plane was not comfortable and looked dingy. Food was awful. Service was subpar."
Ventajas: "Nothing compared to other airlines especially emirates airline which was amazing and reason we flew etihad thinking it will be same experience."
Desventajas: "Everything especially the small seats with tiny aisles like American Airlines. I was shocked with etihad compared to rest of Airlines from your country. We were very impressed with Emirates so the complaints and comments are compared to the best I have seen and not typical Airlines."
Ventajas: "All the bags were received safe and undamaged."
Ventajas: "The crew were outstanding."
Desventajas: "They only had two choices of food: either vegetarian or chicken. The number of dishes were small as well. The “salad” was horrible."
Desventajas: "The restrooms were not clean and stinky."
Ventajas: "It was a great flight. I got an exit seat, and the air host, Dylan, was very helpful."
Ventajas: "Lay flat bed was very nice"
Desventajas: "The food was not good and our flight attendant was not attentive. He didn’t make the people in front of us put their seats back up for landing. There were no blankets when we requested one."
Ventajas: "El vuelo ha sido perfecto.Tanto la hora de salida como la llegada y el personal muy atento."
Desventajas: "Todo muy bien, excepto que el aire lo ponen demasiado frío por la noche. En cuanto al entretenimiento, sería aconsejable pusieran más películas traducidas al español, ya que es un vuelo que viene regularmente hasta Madrid."
Ventajas: "El vuelo en general ha sido muy bueno."
Desventajas: "Deberían poner más películas traducidas al español."
Ventajas: "Kind of similar to Indian food if possible. Thanks"
Ventajas: "Crew, Hospitality, Willingness to help"
Desventajas: "They have reduced seat size drastically - its more crammed than domestic airlines !!!"
Desventajas: "The ground staff at Dallas were extremely rude. Made an old woman cry. Did not use common sense to check in people. They were weighing even obvious very small back packs that were obviously less than 3 lbs. talked to people in a rude manner and were not very helpful. I flew more 15 times in the last years. By far the worst experience. Flew emirates. Delta. Klm France airways. British airways. Even kenya airways. American and united. By far the worst experience. Service service"
Ventajas: "The staff was very friendly and the food is very good."
Desventajas: "The seats were very marrow and crammed"
Desventajas: "Flight was very delayed. I have been flying from DAC using various international airlines, none had this much systemic delay."
Desventajas: "Everything. They are excrllent."
Ventajas: "Flight was on time and service was good"
Ventajas: "It's amazing flight ever Ghezlan the hostess she awesome and helpful with all the passengers I love her cause she's wonderful"
Ventajas: "Good price to comfort ratio"
Desventajas: "Horrible food , rest assured you will get a stomach upset"
Ventajas: "In flight crew was helpful and considerate about carrying a infant with me"
Desventajas: "Boarding at New Delhi was pathetic, crew asked me to go to online check in counter and it was slower than the other counters."
Ventajas: "Amenities package with toothpaste and brush."
Ventajas: "Left and arrived on time."
Desventajas: "Seats too cramped. No jetway in Abu Dhabi."
Ventajas: "Fabulosa la cámara en el frente del avión"
Desventajas: "No daban mantas, ni a excepción de las pocas personas que sufrían del frío del aire acondicionado"
Ventajas: "Hospitable crew... great service. Food quality not good"
Ventajas: "Punctual. Orderly pretty good crew. This flight is not that good usually"
Desventajas: "No space for overhead luggage. Seats are not great."
Desventajas: "I called eitahd, very nice man told me they will arrange hotel but when we reached there they kept lingarinf ro provide hotel and at last they took us to co seleepibg area which was so horrible"
Ventajas: "The Airline light staff were polite and very professional! I felt accommodated and my questions were answered in a timely fashion. Did I also mention their entertainment system on board is epic lol"
Desventajas: "Make make an announcement to fellow passengers not to leave the lavatory a complete mess."
Ventajas: "There was one crew member who was sympathetic to our plight, we appreciated her candor and whatever help she was able to give on this long flight."
Desventajas: "We were forced to sit on foul smelling seats for the 15 hour flight. The only option given to us was to deplane with barely 2 minutes of time to decide as the aircraft doors were being shut. Check-in took more than an hour and 15 minutes with a slow computer system."
Ventajas: "Aircraft fleet and airport is good. Good infrastructure."
Desventajas: "The cabin crew is not at all courteous. When you start travelling in US, you realize how different the crew's attitude is. When you want to say no to the customer, atleast make an effort to accommodate the needs of the customer first. Minor requests made by the passengers should be accommodated. You just rudely say No. Learn something from American customer service!!"
Desventajas: "Abu-Dhabi was very crowded with passengers and it took very long (actually I was amongst last few passengers who boarded my connection). Depending on time of year, etc the time to connection need to be increased."
Ventajas: "Crew was amazing. They are very active."
Desventajas: "El avión era muy viejo. No había entretenimiento abordo. No había wifi."
Ventajas: "Food was amazing."
Desventajas: "Nothing works - the entertainment system, reading lights, hand sets are falling apart etc."
Desventajas: "The flight got cancelled & reaching to customer service took 2 hours"
Ventajas: "It was a nice flight, everything went well good food , service"
Ventajas: "The food was good"
Desventajas: "Condition of the aero plane. The maintenance could have been better"
Ventajas: "Flight crew was helpful"
Desventajas: "Old plane, entertainment didn’t work."
Ventajas: "The food, courtesy of the staff, chai"
Desventajas: "The entertainment system control was clunky and put together with scotch tape. The down arrow didn't work, so my choices were limited and poor. I gave up and spent the flight without any entertainment."
Desventajas: "The food was ok"
Ventajas: "Overall service"
Desventajas: "Nothing much"
Ventajas: "Salimos en hora, todo perfecto"
Desventajas: "Comida buena"
Desventajas: "Though it was crowded but passengers were not courteaous to each other. As soon as flight landed everyone were rushing to get out without caring of others"
Desventajas: "The flight was delayed for almost 2 hours from Delhi because they kept hold for other flight."
Ventajas: "The customer service is absolutely terrible. There is no way I’d ever fly with this airline."
Desventajas: "I had several issues with my departing flight, which no one cares to assist me with, such as checking my baggage and get lying a boarding pass."
Ventajas: "Boarding and baggage claim were extremely fast. The staff was very attentive, and we didn't get charged for checked bags."
Desventajas: "There were no entertainment options, but to be fair this was a short local flight and most airlines don't have entertainment options in smaller flights."
Desventajas: "Food and entertainment"
Ventajas: "Excellent flight and service"
Desventajas: "1. One of the bathrooms in the plane didn't work. 2. Inside of the plane is old, everything needs to be replaced. 3. Entertainment system didn't work."
Desventajas: "Great food & drinks"
Desventajas: "Someone got sick in the isle across from me. The staff cleaned it up, but laid newspaper down on the floor. Within hours it was shredded and looked a mess. Also, the interior of the cabin was a bit worn -- carpets bad, toilets out of paper, light & call buttons not working.... needs a facelift for sure. Staff was not that concerned or responsive as on other flights."
Ventajas: "No hiccups at boarding n check in security etc"
Desventajas: "Food should have some Indian flavor. Instead of giving the bread every time which everyone doesn't eat, can give paratha or Puri or samosa Entertainment should include more regional movies more Marathi for Mumbai flight considering the passengers Ambience can be improved"
Desventajas: "Terribly rude staff, on top of most basic things (such as light, tv/media, etc) not working on the plane. Air India ground staff at JFK is truly unprofessional."
Ventajas: "nothing to give applauds for."
Desventajas: "-Flight was delayed by over 3 hrs at JFK airport - aircraft was dirty - Flight attendants did not let any one use the restrooms during the period the flight was waiting to take off for the three hour duration. - no beverages were served during the wait period as a courtesy gesture."
Ventajas: "Flight engine broke down on the runway and it took a day to get fixed."
Desventajas: "The way the management handled the whole thing was really poor. We were told to book some other flight since this one was cancelled. It was totally chaotic."
Desventajas: "Out of every flight I take with Air India 50% of the time TV did not work.. which made me stare in air for 14 hrs.. and food is always very stale.. never feels fresh !!"
Ventajas: "The flight was on time. I didnt lose any bags."
Desventajas: "Everything else. Entertainment system was not working, food was ok. Old , filthy seat covers. Cabin started to give you a feeling that you are flying in a trash bin after a few hours into the journey. Not many options for drinks. Crew non attentive and callous. It really needs a facelift considering it is representing the country in some ways when operating abroad."
Desventajas: "Tv not working in a full flight"
Desventajas: "My screen was not working and I had nothing to do for the whole duration. The flight attended even reset the screen but nothing worked."
Desventajas: "Entertainment hard to use. Did not work well"
Ventajas: "Crew need keep flooring clean"
Desventajas: "Nonstop flights"
Desventajas: "I booked in my ticket in advance to have seats for my wife & my mom together as they were travelling with an infant. I also confirmed by calling Air India customer care. But once we went to take our boarding passes, we were surprised that customer care representative put different seats. I had repeatedly asked the guy who was charging for extra seat and he confirmed 17D & 17E, but it was 17 & 27. Whole purpose of paying more was defeated."
Desventajas: "Tv service was not available on several screens"
Ventajas: "When we checked our baggage in JFK, we were told that all we have to do was pick the bags and take it to transfer. But when we got to Delhi, they refused to take our bags in transfer. We were stucked with 4 luggages along with our handcarys for 17 hours & no hotel room provided by airlines."
Desventajas: "Inconsistency with their rules and poor poor customer service at Delhi airport. Staffs were very rude."
Ventajas: "the courtesy of check in personal"
Ventajas: "Safely arrived ,Air hostess were good when needed help, direct flight to delhi"
Desventajas: "Food was substituted as they ran out of vegetarian food"
Ventajas: "Leg room, the food and the service. Highly recommend it"
Desventajas: "In-flight entertainment could be better."
Desventajas: "Seat headphone jack was not working so could not watch movie. Attendants were cold and unfriendly and appeared to resent being asked anything. Food was tasteless. Coffee and tea served in tiny cups and asking for more was as good as asking for the moon. Seats are extremely uncomfotsble. Overall a miserable flight and dreading the return flight."
Desventajas: "Unhygienic restroom, torn seats, frustrated stewardess. This is like passengers finding a charity and paying for airline staff. What do we call this..a failed airline. They should not be allowed to fly and passengers getting hoaxed to book this shifty airline"
Ventajas: "Not much to like or desire, expect we arrived in one piece"
Desventajas: "The plane was old and dated, with duct tape visibly used everywhere. There was a moldy smell that hits you as soon you cross the business class into economy. The flight was delayed because two passengers where assigned the same seat on the flight, which took a lengthy time to resolve. No beverages or snacks were offered until 4 hrs into the flight and when it came to dinner, they ran out of food (veg option). They pieced together a meal for me (and many others), which basically was bread and whatever leftovers they had un-used from business class meals. The air hostesses where rarely seen unless it was for lunch/dinner service, and had a poor attitude. I asked for some water and they made it seem like it was an out of the world request. Both takeoff and landing where harsh. At take off, it was almost like a vertical take off and at landing, we came in too fast and once on the ground the pilot slammed on the breaks. If I had more time to book, I would of gone with another airline... will never be flying with Air India again."
Desventajas: "the seat covers are not clean. plus the blankets that are offered have stains. the remotes for television are almost broken. the button used for chair reclining do not work properly and needs to be pushed so hard that it keeps disturbing the passenger in the next seat."
Ventajas: "A 14 hour flight that reached an hour early. They upgraded people for free so I got an extra leg-space seat for no extra money. Overall, a very pleasant flight."
Desventajas: "One or two members of the crew seemed a bit unfriendly. The majority, however, were really good!"
Ventajas: "Power points on economy class seats"
Desventajas: "Food and economy class seats. The seats were actually torn up"
Ventajas: "Given the price at which i booked the round trip ($864), it was a decent enough flight. Staff was fairly cooperative."
Desventajas: "Headphone plug was broken. Didnt ask fr replacement as i got my own on board."
Ventajas: "Courteous crew"
Desventajas: "Being told the wrong gate by the Air India staff in the air India lounge. Flight was delayed also!"
Ventajas: "Honestly liked nothing except the part that its direct flight and thus saved layover time!"
Desventajas: "Air hostesses were so rude, did not even bother to smile thru out the flight! I had asked a glass of juice and too politely said at ur covenience! Looks like it wasn't convenient for them until the end, aircraft was so old!"
Desventajas: "The TV consoles were not working in spite of the crew trying to reset it. I think the plane was old and maintainance was not up to par"
Ventajas: "El tiempo de embarque y despegue fue rapidisimo, y el vuelose hizo muy corto."
Desventajas: "El tiempo previo al embarque fue en una sala no demasiado confortable."