Super, long line at check-in. Once they opened up the first class window for everybody, things moved somewhat faster. Flight was still delayed by one hour. Flight itself was smooth. Food was good for the first meal and mediocre for the second. JAL flight attendants could speak better English.
Ventajas: "Comfortable legroom. Attentive crew."
Desventajas: "Other airlines have more on demand entertainment."
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Stewardesses are so nice! Food is really good I will choose japan airline again!
Ventajas: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Desventajas: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
Ventajas: "Crew was attentive and informative of delays"
Desventajas: "This was American Airlines .. my Bags came out late even though i was in Biz Class"
Ventajas: "Crew was amazingly nice, friendly and very helpful..."
Desventajas: "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
Ventajas: "The crew was super friendly."
Desventajas: "JAL LAX Ground staff. Not helpful."
Ventajas: "The food and legroom"
Desventajas: "More movies :)"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Pretty much everything"
Ventajas: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Desventajas: "No vegetarian options on the main meal menu"
Ventajas: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Desventajas: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Ventajas: "Professionalism with friendliness of the crew and the service provided."
Desventajas: "No issues with flight and boarding."
Ventajas: "That I probably won’t have to deal with AA for a while."
Desventajas: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Ventajas: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
Ventajas: "The Crew"
Desventajas: "This terminal is not easy to find. You have to take bus from the main terminal."
Ventajas: "Quick local Flight. Left and arrived on time."
Ventajas: "Wonderful Crew."
Ventajas: "Comfortable and service was pleasant"
Desventajas: "Like all of it except lack of vegetarian option for food"
Ventajas: "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
Ventajas: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Desventajas: "only limited number of movie."
Ventajas: "Superior service in a great and spacious plane."
Desventajas: "Seats are a bit flat and shallow, besides that it was awesome!"
Desventajas: "Food, especially before landing"
Ventajas: "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
Ventajas: "Food & entertainment"
Desventajas: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
Desventajas: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
Ventajas: "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
Ventajas: "Food, entertainment options, friendly staff"
Desventajas: "Beverage size could be more"
Ventajas: "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."
Ventajas: "JAL has customer service that no other airline comes close to."
Desventajas: "Nothing, JAL is perfect. I mean it"
Ventajas: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Desventajas: "Not much leg room"
Ventajas: "Service was amazing and made me feel like I was in first class."
Desventajas: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
Ventajas: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Desventajas: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
Ventajas: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
Ventajas: "Great staff and washlet toilets on board."
Desventajas: "I ended boarding last not one of the first as other airlines."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
Desventajas: "11 hr flight"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Desventajas: "I don't have anything to complain about."
Ventajas: "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
Desventajas: "Everything was great !"
Ventajas: "evening flight. not too crowded"
Desventajas: "delayed by 1 hour meal was so-so"
Ventajas: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Ventajas: "The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home."
Desventajas: "Cannot say there were any negatives."
United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
Ventajas: "the Crew as always on ANA flights is amazing"
Desventajas: "The crew of ANA was incredible. I think it is my best flying experience to Asia"
Desventajas: "Chair isn’t comfortable."
Desventajas: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Ventajas: "Excellent service from the cabin crew."
Desventajas: "The Japanese (Washoku) breakfast was not as good as I expected."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Excellent crew!"
Desventajas: "It could have been quieter."
Desventajas: "Seat padding - seat was a bit firm"
Ventajas: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Desventajas: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
Ventajas: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Desventajas: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Desventajas: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Ventajas: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Ventajas: "Take off and landing was smooth. Stewardesses were very helpful."
Ventajas: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Desventajas: "Internet was more expensive than it should be"
Ventajas: "Food is good. Entertainment options are fantastic"
Desventajas: "Seats are very very narrow"
Ventajas: "Service, Cleanliness and Overall Quality"
Desventajas: "Seats could be better"
Ventajas: "Easy checking process. Friendly staff"
Desventajas: "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Great crews and good foot space!"
Desventajas: "Food was terrible! Getting worse every time !"
Ventajas: "Attendants were friendly."
Desventajas: "Flight was late."
Ventajas: "The attendants are all courteous and respectful."
Desventajas: "airline is unprofessional the whole trip was canceled"
Ventajas: "Nice space between seats for the economy class."
Desventajas: "The entertainment center (sound) did not work in my son's seat."
Desventajas: "See subject line"
Ventajas: "Very helpful and accommodating flight attendants ... all with a smile!"
Ventajas: "Food & Entertainment"
Ventajas: "Good food and cabin service. Accommodating in connecting flight arrangements."
Desventajas: "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
Ventajas: "Good communication, food and services"
Ventajas: "felt Agent's kind care of elder (me) at Airport. Thanks."
Desventajas: "Full of passengers. Code Share!?"
Ventajas: "The flight attendants were very helpful."
Desventajas: "It is a very long flight."
Ventajas: "free movies"
Desventajas: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Desventajas: "No opción de español"
Ventajas: "Customer service and food!"
Ventajas: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Desventajas: "Everything was good. Only thing I could say is the plane felt outdated."
Ventajas: "The service and the seats"
Ventajas: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Desventajas: "The seats seem small and are ok in comfort."
Ventajas: "everything was so smooth!!"
Desventajas: "entertainment : wish there were more japanese comedies!!"
Ventajas: "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
Ventajas: "The crew was friendly, the flight went smoothly overall."
Desventajas: "I tried to request a vegan meal ahead of time but Hawaiian Airlines only offers special meal requests for international flights, which was very disappointing."
Ventajas: "No delays whatsoever, we left almost on the dot. Friendly staff, decent snacks and good in-flight entertainment."
Desventajas: "I could not get a connection to any of the entertainment. Our flight Attendant, Hunter was awesome!!!! What a sweetheart and he was extremely attentive."
Desventajas: "Free movies and entertainment. Better food."
Ventajas: "Room for my tennis racket on the side"
Desventajas: "It was all good"
Ventajas: "Crew was nice and attentive"
Desventajas: "Luggage situation"
Desventajas: "My surfboard bag was ripped and all straps were broken and was then patched up with duct tape!!! What the F#€*?!! It looked like it fell off the plane and was run over. Plus my bike box was torn to bits and patched with duct tape and was cut open by someone’s knife, I ended up loosing bike parts because of this. Horrible bag handling by the crew!! This was all noticed when I picked up my bags in Auckland"
Desventajas: "Waiting for baggage at the baggage claim."
Desventajas: "There should have been movie/tv options that were free!"
Ventajas: "Rum punch with Hawaiian chips"
Desventajas: "Turkey sandwich"
Ventajas: "OVERALL GOOD.FOOD COULD BE BETTER."
Desventajas: "Seats selected at booking were reassigned to back of the plane.We were traveling with another couple, their reassigned seats were not near us. Very disappointing"
Desventajas: "No food option for more restrictive diets."
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Ventajas: "Nice crew, comfortable seat, good temperature."
Desventajas: "Appreciated the complimentary sandwich but since I am vegetarian had to pull the meat out and basically eat a cheese sandwich. Poor selection of "free" movies - just ended up reading."
Ventajas: "Crew was so nice, flight was easy, quick and smooth, and the whole thing was just enjoyable!"
Desventajas: "Everything was great!"
Ventajas: "Food was better than most domestic airlines. Seats were large enough for comfortability during a long flight. Seats against walls still recline."
Desventajas: "Domestically, infotainment, headphones, blankets, and most drinks cost money. Can't pick seats online for international flights, so we're stuck with whatever is leftover. Planes not particularly clean; lots of crevices with years of debris."
Ventajas: "The flight crew was very friendly. The complimentary beverage and snack service were outstanding. They kept on coming up and down the aisles with water bottles to refill water. It was the easiest flight to stay hydrated on that I have ever been on."
Ventajas: "Boarding didn’t take too long and seats were comfortable."
Desventajas: "WiFi on plane would be awesome!"
Desventajas: "Online check in and Check in terminals at airport didn’t work"
Ventajas: "The boarding was very smooth and efficient, and my seat mate was a very interesting person to talk to. A wonderful flight."
Ventajas: "Our flights were delayed in both directions!"
Desventajas: "The long delays. Also we were seated st the very end of the plane and were not able to change seats."
Ventajas: "Very kind staff, hot food!"
Desventajas: "No free movies"
Ventajas: "I am so happy you sent a survey! I have been wanting to sen a compliment to the women that was at the gate counter the day of my flight 11/30/17 flt 41. I watched her handle multiple difficult situations. In a severely stressful moment insane her handle with such grace and professionalism. She deserves a personal pat on the back and a raise:)"
Desventajas: "Customer service"
Desventajas: "Delayed from Minneapolis me miss this flight. Now I have to fly to Seattle."
Ventajas: "Nice flight attendants. This is the only time we've been served a meal on a flight to Hawaii and it was much appreciated."
Ventajas: "Flight was delayed 12 hours due to airplane maintenance which disrupted car rental and lodging plans. Hawaiian Airlines made everything right by providing lodging, food and travel voucher. Will definitely travel with them again."
Ventajas: "Ontime , friendly , comfortable, they really do take care of you"
Ventajas: "Everyone who works at Hawaiian is super sweet. Very thankful to have such a caring crew."
Desventajas: "Wish they had a vegetarian meal option, I love flying Hawaiian but I can't eat in their flights. :/"
Ventajas: "Helpful and friendly Flight Attendants, no glitches. Really appreciate the first checked bag free!"
Desventajas: "Flying on United one of the legs of my vacation!!"
Ventajas: "Everything else was great. Customer Service was amazing. Food was just good. Nothing fancy. Nice to have snacks also. Thank you"
Desventajas: "The delay was long-although because of traffic that morning I was late also, but we were 1hr 45 minutes late leaving."
Ventajas: "Wonderful flight crew and attendants. Everyone was so pleasant. No stress! And we got a complementary alcoholic rum punch"
Ventajas: "Loved the meal"
Ventajas: "Decent but not great leg room REAL FOOD AND FREE DRINKS! New big plane"
Desventajas: "Legroomt can be better"
Ventajas: "The employees and crew were incredibly helpful and nice. This alone means we will likely fly Hawaiian again. Also, the plane was large enough for a 2x4x2 seat arrangement so my family of four was able to sit next to each other (versus the common 3x3 on other domestic flights)."
Desventajas: "Food options were very limited, meal food was borderline terrible and the in-flight "free" entertainment was non-existent. Since everyone around us (including us) had iPads and tablets, we weren't that concerned about a lack of in-flight entertainment."
Ventajas: "There was a female pilot"
Desventajas: "Staff was not friendly. Too many announcements. Food inedible."
Ventajas: "Surprise lunch with wine, gratis--like airlines used to be!"
Desventajas: "Too crowded, lousy food"
Ventajas: "The tropical twist to the food served on board."
Desventajas: "No in flight entertainment"
Desventajas: "Child kicking my chair and punching the touchscreen behind my chair throughout the flight. Parents didn't do anything but act like they didn't see how annoyed I was when I glanced at them more than once."
Ventajas: "Love the preloaded Ipads in first class. Not sure what entertainment was in coach."
Desventajas: "The original 9/23 9:05 am flight from SF to Honolulu was cancelled. The airline staff did not say a word why the flight was cancelled, but they were kindly enough to put me on a United Airline flight at 1:15pm on the same day. But the UA flight got delayed and delayed, I didn't get on the airplane until 5pm on 9/23. This was such a terrible experience, I wasted 9 hours at the airport and had to cancel so many activities I have planned on 9/23."
Ventajas: "Excellent service, the food was perfect, they gave us a Ron Hawaiian, it was so yummy...and they gave us a good impression from the island."
Ventajas: "I upgraded my seat while checking in and was satisfied with the amount of leg room I had."
Desventajas: "While I apprecite the airline wanting to stand out and serving food, but I'm allergic to eggs. Egg sandwiches were served for breakfast."
Ventajas: "Friendly team, efficient boarding, clean."
Desventajas: "No wifi. Charge for pillows, blankets, headphones."
Desventajas: "Me pareció un poco elevado los precios de las peliculas y shows que se ofrecían para entretenimiento"