Desventajas: "More drinks/beverages"
Desventajas: "The flight delayed and we weren't informed"
Desventajas: "Cayman Airways is always late."
Desventajas: "Complimentary food"
Ventajas: "Crew was good and plane was new...loved the big above storage"
Desventajas: "The online process was TERRIBLE. Navigating the website / getting boarding passes was like 1999. Need a massive upgrade. Also for a 4 hour flight, you need some kind of on-board entertainment. And if not, let passengers know."
Ventajas: "crew was courteous and helpful"
Desventajas: "in flight entertainment"
Ventajas: "Short ride"
Desventajas: "The plane was 3 1/2 hours late...I was constantly getting updated that the departure time was changed from 8:15pm to 9:30pm to 10:15pm finally to 11:05pm. When the plane did arrive, no one could tell us what happened—they literally said “we don’t know why it’s late”. YOU’RE THE AIRLINE; if any one should know what’s going on, it should be you!"
Ventajas: "Super nice people"
Desventajas: "Their airport under remodeling so from arrival gates to departure gates is a hike around the outside. Very crowded departure area with limited seats."
Ventajas: "Would be great to have screens if World Cup in airport"
Desventajas: "I like the seats"
Ventajas: "Business Class staff friendly and professional"
Desventajas: "Paid for an upgrade , baggage wasn’t tagged as priority and came out last on arrival and box that was professionally wrapped and labeled fragile was crushed up and unrecognizable upon arrival. Baggage staff using unprofessional language, calling me “Baby”"
Ventajas: "I Marked only boarding lower because we did it twice. That was just fine though. The crew was apologetic for having to re board another plane for mechanical problems. They kept everyone up to date of the changes and how we were to progress along the route. Everyone on board understood the crew didn't want to change planes and redo all the pre- flight start ups more than passengers wanted to change after boarding. The crew was most apologetic and super efficient. Well done"
Ventajas: "The flight crew in the plane was terrific. Once the new airport is done is going to be fabulous."
Desventajas: "The gate area was overcrowded the sound system was terrible. Once the new airport is finished it will be wonderful. Until then we'll just get by."
Ventajas: "The cabin attendant was unbelievably efficient and professional. The airport was marvelously clean. The staff was helpful. It's rated the best airport in the Caribbean for a very good reason."
Desventajas: "We were in business class and it took 40 minutes to receive a drink. Also, there were no power/charging plugs anywhere. Very disappointed"
Desventajas: "i missed my flight and my ticket was worthless, no credit was given to alienate the financial burden of buying a one way ticket into Grand Cayman. Somewhat sad."
Desventajas: "Late flight, poor customer service."
Desventajas: "The pilot caused passengers to have major delays. He was rude and unprofessional."
Ventajas: "On time, room to spread out, and free rum punch - what more could you ask for."
Ventajas: "Crew in Grand Cayman did all they could to help us. Hotel and transfer help."
Desventajas: "Flight delayed missed connecting flight. No compensation."
Ventajas: "Personized service."
Desventajas: "Paid for business class and the seat was broken and did not move."
Ventajas: "Crew and food"
Desventajas: "No tv, movies"
Ventajas: "After Caribbean Air the seats feel like bussiness class even in cattle class. The staff are friendly, they (normally) give you an entire can of soda (no snack though - short flight). Seats are comfortable (for economy)."
Desventajas: "Always leave a little late. (But at least didn't leave a lot late.)"
Ventajas: "After being stranded in Chicago by Delta, Cayman Airways saved the trip! Crew was great and loved the rum punch served!"
Ventajas: "It was not crowded...arrived in a timely manner. Staff were warm and approachable."
Desventajas: "I liked everything. Flight was great. Nothing to complain about."
Ventajas: "I was not happy when I watched the ground crew drive off with my luggage because the flight was over weight. Seems to me the company should plan flights better."
Ventajas: "Very smooth flight from take-off to touch-down. Flight attendants were very polite."
Desventajas: "Unfortunately, our arrival gate was not available after an early landing which created a delay on the tarmac of about 45 minutes."
Ventajas: "No food on these short flights and only juice or water is free to drink. I had a very short transit time and cabin crew were great in getting me off plane as quickly as possible."
Desventajas: "We departed later than planned due to late arrivals, so my arrival was delayed thus making my transit time even shorter. If people can't turn up on time on such a small island for an international flight they should be stopped from travelling."
Ventajas: "small plane and flying so low was a great experience!"
Ventajas: "provided a flight to la ceiba!"
Desventajas: "no complaints"
Ventajas: "there was food on the plane from new york"
Desventajas: "no complaints"
Ventajas: "Staff was very friendly."
Desventajas: "All pasangers we had to wait for crew members to start boarding air craft, the apologize more than once even when we landed which is at least what you expect to wait. After all was a pretty easy fly"
Ventajas: "I LOVED the fact that neither of my flights were delayed"
Ventajas: "Wonderful to enjoy the only non-stop jet service from Cayman Brac direct to Miami."
Ventajas: "Free luggage check in 2 bags Free run rum punch"
Desventajas: "Absent entertainment (no tv, movies) No wifi"
Ventajas: "Fun flight attendants smooth ride easy exit"
Desventajas: "Perfect trip"
Ventajas: "A little slow on boarding....but overall good efficient crew. Love the luggage for free! We were able to take all of our snorkling gear and our sand shoes without having to buy them there!"
Ventajas: "Everything was great"
Ventajas: "Loved the no charge for 2 bags per customer and so nice at Cayman ticket cou ter"
Ventajas: "I have gotten into the habit of using Cayman Airways over American . The employees make you feel more comfortable in their desire to please. I return to Georgetown frequently. It is my favourite Caribbean island and Cayman Airways makes the trip even more pleasurable."
Desventajas: "No food served."
Ventajas: "They served a meal on flight."
Desventajas: "The cabin wad freezing! People were wearing winter jackets!"
Ventajas: "Not much."
Desventajas: "The ground crew broke the auxiliary power unit while de-icing the plane. We went back to the gate by bus, and we stood around for hours with no information from Cayman Airlines. Initial problem wasn't CA's fault, but they could have communicated better."
Desventajas: "Flight was delayed two hours or so."
Ventajas: "The hotel"
Desventajas: "Leaving late miss my conection"
Desventajas: "Flight delayed for over 6 hours. Didn't arrive home till 3am. Poor customer service."
Desventajas: "On the plane, I left my down jacket and was told to go to the Airport to the Cayman Airways desk. I did that and nobody could help me find the coat. I went twice and still no coat. Could you help me find it? It is dark green/black with a hood. I was staying at the Southern Cross Club. Sincerely, Margaret Conroy 1815 J.F.K. Blvd. #1016 Philadelphia, PA 19103 USA"
Ventajas: "Very comfortable."
Desventajas: "The check in personnel would not check us in because they did not understand the policy regarding private plane returns. We missed our flight due to their incompetence, and they refused to refund our ticket price. The manager and staff were incredibly rude, and STOLE my fiancé's boarding pass when he questioned why he got one and I didn't."