La comida estuvo muy mala
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "the selection of beverages and the crew are very friendly and helpful"
Desventajas: "Selection of entertainment"
Desventajas: "Kiosk, bag service, One World Integration"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Desventajas: "The person who assisted me to check in didn’t even know about Global entry..."
Ventajas: "The flight crew"
Desventajas: "More space"
Ventajas: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Ventajas: "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
Desventajas: "N/A"
Ventajas: "Great service. Food drink and inflight entertainment"
Ventajas: "Very helpful staff. Easy check in. Comfortable seats."
Ventajas: "JAL is great!"
Desventajas: "Nothing"
Ventajas: "It was short flight.. I slept good through."
Ventajas: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Ventajas: "The crew was friendly, and the view from the window was stunning."
Desventajas: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Ventajas: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Desventajas: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Ventajas: "No major disasters, comfortable seats, on time."
Ventajas: "The customer service overall was really good."
Desventajas: "The food always messes up my stomach, where the whole day after I can’t eat anything"
Desventajas: "Airplan so old and ac not work super hot."
Ventajas: "All were very polite and were very through when checking the cabin before departure and landing"
Ventajas: "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
Desventajas: "The video monitor for viewing movies was dated."
Ventajas: "Good service."
Ventajas: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Desventajas: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Ventajas: "I didn't like anything about it."
Desventajas: "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
Ventajas: "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
Ventajas: "The flights were generally ok. Flying coach.."
Desventajas: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Ventajas: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
Ventajas: "Enjoyed the greeting, politeness and food"
Desventajas: "More English speaking would be preferred"
Ventajas: "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
Desventajas: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
Ventajas: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
Ventajas: "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
Desventajas: "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
Ventajas: "Food was really good!!! It was way"
Ventajas: "They were super considerate the entire flight."
Ventajas: "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
Desventajas: "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "They provide us slipper for in flight comfort"
Desventajas: "Old aircraft"
Ventajas: "Love Jan service!!!"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."
Ventajas: "great service"
Desventajas: "difficulty in figuring out how to use the controls on the entertainment remote"
Ventajas: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
Ventajas: "everything is much better, everything! including how boarding and de-planing is more orderly than most other flights."
Ventajas: "great service and help with everything!!"
Ventajas: "Courtesy of crew members"
Desventajas: "No vegetarian food available"
Ventajas: "Wonderful crew..nice plane and comfortable seats!"
Desventajas: "No inseat power or usb on the monitor"
Desventajas: "slow service, inconsistent, they skipped my row for service???"
Desventajas: "Movies and music were very poor."
United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
Ventajas: "Some of your reservations staff in Los Angeles needs to be counseled"
Desventajas: "Been more polite especially mike in your mileage program."
Ventajas: "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
Desventajas: "The website doesn't work very well. It's also difficult to navigate."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Abordaje"
Desventajas: "Comida"
Ventajas: "Crews are friendly"
Desventajas: "Need more food"
Ventajas: "the food was god. the crew was very accommodating"
Ventajas: "There was lots of leg room. Crew was nice."
Desventajas: "One of our seats had a broken recliner button."
Ventajas: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Desventajas: "Seats are cramped and small"
Desventajas: "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
Ventajas: "Service, crew, punctuality, plane, seats"
Desventajas: "Food, cold coffee and tea."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Desventajas: "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
Desventajas: "Seats are a little narrow near the window."
Ventajas: "Boarding is prompt and orderly. They apologixe for several minutes delay even it’s not the airline fault.The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
Desventajas: "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Service was great"
Desventajas: "Sound on entertainment system did not work"
Ventajas: "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
Desventajas: "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."
Ventajas: "The flight attendants were so nice and the food was really good."
Ventajas: "Friendly crew, great movie choices."
Desventajas: "Not a lot of left space, very full flight."
Ventajas: "Clean and comfortable"
Ventajas: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Desventajas: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Ventajas: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
Ventajas: "Great service, great flight"
Desventajas: "Warm not much as."
Ventajas: "Good service, food"
Desventajas: "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
Desventajas: "The business lounge in honolulu"
Ventajas: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Desventajas: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
Ventajas: "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
Desventajas: "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Good communication, food and services"
Desventajas: "None"
Ventajas: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Ventajas: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Desventajas: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Desventajas: "No opción de español"
Ventajas: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Desventajas: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Ventajas: "Flight was good"
Desventajas: "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
Ventajas: "Great customer service and very kind staff!"
Ventajas: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
Ventajas: "Todo"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Desventajas: "Nippon kept the planes uncomfortably warm. Also, we were not in an exit row, but our seats still didn't recline."
Ventajas: "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
Desventajas: "NONE"
Ventajas: "It was an awesome flight, very nice and great service,"
Desventajas: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
Ventajas: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Desventajas: "nothing"
Ventajas: "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
Desventajas: "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
Ventajas: "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
Ventajas: "The food was great. Very responsive flight crew."
Desventajas: "Could have been slightly cooler in the cabin."
Ventajas: "Everyone crew members was very friendly and helpful. I"
Desde que llegamos al aeropuerto nos trataron muy bien. Es una aerolinea diferente y con altos estandares de calidad y de servicio.
Una aerolinea con estandares de calidad y de servicio insuperables. Nos trataron muy bien desde que llegamos al Counter.
El pase de abordar marcaba DOH, cuando llegué al aeropuerto me dijeron que mi vuelo salía de HIA, por lo que tuve que pagar un taxi para moverme de aeropuerto. La respuesta de la aerolinea fue: "lamentamos el inconveniente".
No permiten la facturación en línea de grupos. Por tanto al facturar en el aeropuerto terminábamos sentados en filas centrales y esperados.
Ventajas: "La tripulación es muy buena. El asiento no es el problema, sino la incomodidad que aporte la persona vecina."
Desventajas: "Que haya más variedad en la comida vegana"
Ventajas: "Todo muy cómodo y amables"
Desventajas: "El abordaje"
Ventajas: "El abordaje y descenso"
Desventajas: "Que los asientos de dos pasajeros estuvieran un poco más separados y que el menú de entretenimiento no esté en el respaldo de los brazos porque molesta mucho al compañero"
Ventajas: "La mejor aerolínea, felicitar a la sobrecargo Viviana que se notó su profesionalismo ante mi persona."
Ventajas: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
Desventajas: "Qatar Airways are the best"
Desventajas: "Me demoraron el abordaje por una batería que tenía en mi maleta facturada, 40 minutos antes de que salga vuelo, demorandome 25 minutos en atenderme para decirme que debo dejarla o declararla pero que no tengo tiempo de hacerlo o perdería el vuelo. Y ahí quedó mi batería. La comida más variada"
Ventajas: "la atencion de la tripulaciono fue muy atenta, el entretenimiento excelente, el embarque organizado"
Desventajas: "la salida se retraso, y el espacio es algo reducido, la sensacion de corriente de aire es muy elevada en general y sonora."
Ventajas: "bien en general"
Desventajas: "el trayecto, intenta hacerlo mas rápido y una conexion adecuada"
Ventajas: "a la vuelta habia sitio y se venía comodo, el personal de vuelo agradable"
Desventajas: "puntualidad, y el vuelo fue muy muy largo , el tramo de shanghai a doha se hizo eterno, 11 horas o mas"
Desventajas: "La puntualidad. Hubo un retraso y perdimos conexión , un desastre en in viaje de trabajo , tiempo irrecuperable"
Desventajas: "Atención al cliente: en el tramo Doha-Nairobi pedí un cambio de asiento porque el compañero de fila estaba borracho (subió borracho y empezó consumir alcohol antes de despegar el vuelo), y me enviaron a un asiento incómodo, aún cuando cuando les dije que sufro de discapacidad en una pierna"
Desventajas: "Cancellation of the flight could have done before boarding."
Ventajas: "Efficient, and courteous,seats too were comfy, neat amd clean"
Ventajas: "Nice airplane, great crew."
Desventajas: "Beef stroganoff was terrible"
Ventajas: "Stuff is Fantastic, food is delicious, a lot of leg room, got to love Qatar Airways. No wonder they’re number one."
Desventajas: "Nothing"
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús..."
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús"
Ventajas: "Puntualidad, comodidad"
Desventajas: "El aire acondicionado estaba muy fuerte y aunque te quejes no lo bajan"
Ventajas: "Un vuelo tranquilo y agradable, y la atención de la tripulación excelente. Lo único malo la comida. Muy difícil dormir a no ser que tengas delante salida de emergencia"
Ventajas: "Buena atención, buen vuelo, la comida bien. Nada que objetar"
Desventajas: "Todo súper bien"
Desventajas: "Todo súper bien"
Desventajas: "Súper bien"
Ventajas: "Vuelo muy bueno con pocos pasajeros y todos los servicios excelentes."
Desventajas: "Extremely small leg pitch"
Ventajas: "El avión muy cómodo, limpio y todo funcionaba ok. El personal muy amable."
Desventajas: "Nada."
Ventajas: "just enough time in Doha between flights. Not too long not too short!"
Desventajas: "Asian vegetarian food can be of better quality."
Ventajas: "Qatar business es la mejor con diferencia"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Desventajas: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Ventajas: "Transit airport lounge allowed owing to gold status"
Desventajas: "3 hour delay in take off on Riyadh - Doha sector. No food was served while we waited in the plane to take off. There was no definitive time given for take off during the three hour wait in the plane."
Ventajas: "Attention to detail and attentiveness of the staff was par excellence in the business class"
Ventajas: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Ventajas: "Again on time and effortless boarding made the overall experience a good one."
Desventajas: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Ventajas: "Large monitor and many choices of movies. Good food, efficient boarding."
Ventajas: "Nothing"
Desventajas: "There was nothing to like. Considering my travel experience with Qatar & middle eastern airlines they've gone worst. The aircrafts need to be upgraded especially on long flights. Food was horrible and so was the entertainment. Would not recommend or fly Qatar again."
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Desventajas: "Food serving took a while. And need improvements."
Ventajas: "Servicio, excelente igual que el personal muy atentos"
Desventajas: "Trasbordo en Sao Pablo, fue de imprevisto por problemas con el aeropuerto"
Ventajas: "As the flight would be long (from Japan to Sao Paulo) they had the gentleness of putting us in the best seats well ahead that were available"
Ventajas: "The flight service was great. We had a slight delay on the way back to Doha from Heathrow but they made up for it by getting us through security faster so I didn't miss my flight to Tokyo. Overall the timing was excellent and I got home without having to fork out any extra money."
Desventajas: "Song selections"
Ventajas: "bathrooms had liquid on the floor sloshing around from about 1 hr after take off. Flight attendants need a disposable towel to put down. Nasty bathroom are not pleasant."
Desventajas: "i was blessed with 3 seats in a row. Had trouble lying down because the arm rests don't go up all the way. The seat belt connectors were not recessed, so they poked me in the side. The movie selection was only so - so. See the selection from Singapore airlines if you want to see a good example. I have many food allergies - for the sweet & savory snacks, the ingredients are in Latin - like a place holder ready for when they get the real words to put there. e.g. dolorem ipsum ..."
Ventajas: "Crew is so friendly"
Desventajas: "Drink and snack selection in first"
Ventajas: "The crew was amazing, despite rainy weather. Service was very good."
Ventajas: "The crew was great. I have sensitive ears, so sitting beside the loud engine is not something that I liked. I was uncomfortable, until I moved."
Desventajas: "having some ear plugs"
Ventajas: "The gate attendant switched me to an earlier flight. Made my night much better."
Ventajas: "A great short flight and it was amazing to be in west maui so quickly as opposed to flying into the main airport."
Ventajas: "The entire trip was amazing"
Ventajas: "Entire experience was perfect"
Ventajas: "Crew was good. Seats were great"
Desventajas: "Early flight wasnt crowded. That was cool"
Ventajas: "Flight was smooth"
Desventajas: "Gates were switched several times and we left late"
Ventajas: "It was easy and smooth"
Desventajas: "Nothing"
Ventajas: "Nice and roomy, flight attendants were very nice. Food was good."
Ventajas: "Complimentary rum punch."
Desventajas: "Didn’t know that we needed to download an app before the flight in order to have access to entertainment. Very slow baggage handling."
Ventajas: "Everything was great, easy going, aloha way."
Desventajas: "Nothing"
Ventajas: "Customer service"
Desventajas: "Turbulence"
Ventajas: "Jesse helped me get my seats, very fun and friendly!"
Ventajas: "Flight attendants were pleasant."
Desventajas: "Customer service representatives were rude and unhelpful."
Desventajas: "I really didn’t like the Hawaii check in process. I purchased the ticket through kayak , JAL to Honolulu.Of course I went to JAL counter to check in, but the service lady told me I have to go to Hawaiian airlines. Cause the flight was share by JAL through Hawaiian. What a mess!"
Ventajas: "The crew were very nice and entertaining! The food was awesome! The teri chicken sandwich was yummy!!"
Desventajas: "You have to pay to watch movies. I was hoping for a few free movies or television shows."
Desventajas: "Plane was dirty and I was freezing during the flight even with a couple of layers on! Now I’m sick"
Ventajas: "Quick smooth efficient every step from boarding to landing"
Desventajas: "The online system made my KTN a frequent flyer number and would not let me fix. The check in counter took care of it but there is a glitch in the system not accepting ktn it said it had to be all numbers and ktn is a mix of numbers and letters"
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Ventajas: "Staff gave out some wonderful fruit drinks."
Desventajas: "Flight was hard to get boarding passes printed out. Had to go through agents, and couldn't use kiosk very well. Window seat was changed to an aisle seat last minute so I couldn't look out as we landed in Kauai"
Ventajas: "Entertainment, comfort kits, and drinks were thoughtful. Staff extremely friendly. Food was better than most domestic airlines. Seats were large enough for comfortability during a long flight. Seats against walls still recline."
Desventajas: "Can't pick seats online for international flights, so we're stuck with whatever is leftover. Planes not particularly clean; lots of crevices with years of debris."
Ventajas: "Great flight, on time"
Ventajas: "The flight was on time. The stewardeses were very helpful and curtiouse."
Ventajas: "Complimentary meals. Crew is really nice and attentive."
Desventajas: "N/a"
Desventajas: "Stiff seats."
Desventajas: "Overall front counter customer service is terrible."
Ventajas: "Service was friendly and caring. Really appreciated the warmth."
Desventajas: "Audio interruptions to offer credit cards felt tacky. I understand the opportunity, but it's kind of a turn-off to be strapped into my seat and forced to listen to a canned commercial. Maybe announcing a free cocktail to all cardholders to get the buzz going, then pass out flyers to anyone who is interested after that"
Ventajas: "in flight meal, complementary Hawaiian snack w/ rum punch before landing. Blanket and pillows provided all seat for red eye flight."
Desventajas: "no in flight entertainment"
Ventajas: "Free meal and beveraged"
Desventajas: "Paying for tv"
Ventajas: "Check in very fastly"
Ventajas: "big new Airbus A330 plane with bells and whistles."
Desventajas: "big plane means more passengers and more time to load, unload and get your bags."
Ventajas: "We were reseated together as requested."
Desventajas: "Bad estimates on how long the mechanical issue would take. We were told 15 minutes then 30 minutes to fix. Total time delayed: 2.5 hrs... Absolutely no freebies offered during the flight (food or extra miles, nada)."
Ventajas: "Excellent service, comfortable seats, good food."
Desventajas: "Entertainment system is not good. $8 to watch a movie. Should be free as other international and trans Atlantic/pacific airlines offer."
Ventajas: "The plane was held a few minutes to give us time for a quick transfer since we were late arriving. Even our luggage made it onto the plane with us. The whole Hawaiian staff and crew were so helpful getting us to our connecting flight in time. We were even offered a yummy Rum Punch drink on our flight. Hawaiian flight attendants all the friendliest and most helpful of any airline I've experienced!"
Ventajas: "Nice entertainment options, complimentary dinner w/ wine, plenty of leg and elbow room, the plane was very quiet (seated forward of the wing), the crew was pleasant and helpful."
Desventajas: "The seatback wasn't the most comfortable, but still a 4 out of 5."
Desventajas: "I ask the lady that was serving water if she got some Tylenol but she just kept going without saying anything so I didn't bother to ask again"
Ventajas: "Good in flight food and services."
Desventajas: "How come hawaiian airlines, who continually advertised moana and hire they sponsor the movie, but they don't offer it?! I was really disappointed."
Ventajas: "Comfortable, frequent drink service, actually served a meal."
Desventajas: "I wish they had internet available; we came in 40 minutes early and being able to let my pick-up know would have been invaluable."
Ventajas: "The crew treats you well"
Desventajas: "Seats are cramped, food is pretty poor, and the old planes don't have the movie screens at every seat,and there is not much to watch. Sound system is also pretty poor"
Ventajas: "Friendly staff good flight."
Desventajas: "More in flight entertainment is always nice. Movies and charging ports are must these days."
Ventajas: "The flight to and from Honolulu was on time. The staff was courteous and accommodating. The planes were clean and comfortable. Mahalo making our trip pleasant."
Desventajas: "What's not to like!!!"
Ventajas: "Service was great."
Desventajas: "I bought my tickets at the beginning of September for a November 18 flight. When I checked in I was seated on the last row, next to the bathroom. When I asked why my seats were in such a poor spot I was told I needed to have purchased my tickets two months in advance to get better seating. When I told the agent I had she said there wasn't anything she could do."
Ventajas: "First time on Hawaiian. Smoothest flight I've ever taken on any airline."
Ventajas: "The staff, the free drinks and food."
Desventajas: "No free onflight entertainment and no wifi on the planes"
Ventajas: "Boarding and other process was straightforward"
Desventajas: "Charged extra for luggage"
Ventajas: "Pleasant travel and accommodations"
Desventajas: "One thing I didn't like is passenger seated in front of me reclining to low had to ask if they would please decline leverage so that I could enjoy my meal."
Desventajas: "Fue un viaje corto, entretenimiento y comida no fue indispensble pero todo bien!"
Ventajas: "Amabilidad y servicio"
Desventajas: "Entretenimiento pantallas no servían, no se escucha nada y no dan audífonos"
Desventajas: "Recomiendo Delta y la página de Kayak es buena y segura.. fue un excelente viaje, gracias."
Ventajas: "Me gusto casi todo"
Ventajas: "Muy confortable el asiento"
Desventajas: "Todo está perfecto, creo que deberían seguir dando el sándwich que daban en vez d los snack"
Ventajas: "Llegó a la hora estimada"
Desventajas: "Para mi todo bien"
Ventajas: "Excelente trato, la mejor línea aérea"
Desventajas: "Excelente"
Ventajas: "Muy buen servicio"
Desventajas: "La comida"
Ventajas: "Nada."
Desventajas: "Puntualidad y responsabilidad"
Ventajas: "Puntualidad y gran actitud de apoyo en atención en aeropuerto de Quito"
Ventajas: "Todo, especialmente el entretenimiento"
Desventajas: "La comida, muy floja"
Ventajas: "Me gustó la comida y la calidad del servicio"
Desventajas: "estuvo en general muy buen servicio. Hacia mucho frío y la comodidad no fue la mejor en cuanto al momento de dormir"
Ventajas: "No me gusto nada. El vuelo se retrasó. Perdimos la conexión. Nos dieron abordaje en Aeroméxico y Aeroméxico no nos dejó subir. Nadie se hacía responsable. Terrible todo. Un vuelo que salía a las 11 am de las vegas y llegaba a las 7 a México se convirtió hasta la una de la mañana. Terrible trato de"
Desventajas: "Todo"
Ventajas: "Muy puntuales."
Desventajas: "Mi asiento fue el último y no se me permitió tener otra opción."
Ventajas: "Tripulación buena .."
Desventajas: "Me cancelaron como 5 veces mi vuelo de JFK a Buffalo Nueva York... pase más de dos noches esperando en el aeropuerto y no me quisieron proporcionar una habitación de algún hotel o algo para por lo menos tomar un baño..."
Ventajas: "La tripulación muy bien."
Desventajas: "El personal del aeropuerto pésimo, te hablan de la peor manera. El vuelo de Atlanta a Costa Rica se canceló y simplemente dijeron mañana sale a las 7am y no hay hotel ni cena, tratan a los turistas como perros."
Ventajas: "Ante los problemas dieron respiesta"
Desventajas: "Nada"
Ventajas: "Buen espacio entre filas de asientos Muy amable el personal"
Desventajas: "Hacer que la gente que viaja no sea sucia y desprolija y no permitirle poner los zapatos sobre los asientos"
Ventajas: "Las películas"
Desventajas: "Los snack"
Desventajas: "Por poco pierdo la conexión."
Ventajas: "El sistema de entretenimiento, las almohadas y cobija"
Desventajas: "La comida"
Desventajas: "Material para entretenimiento"
Desventajas: "Estuvo bien"
Desventajas: "Muy costoso el precio del equipaje. Casi 500$ por 2 maletas. El costo del vuelo a Madrid."
Ventajas: "La tripulación es la mejor."
Desventajas: "Todo muy bien"
Ventajas: "El vuelo fue de delta pero estaba operado por Aeroméxico. El personal de ambas líneas muy grosero. En especial una señorita de Aeroméxico llamada Yadira Díaz que tenía un distintivo de entrevistador literalmente me dijo que le hiciera como quisiera que ella no me iba a atender."
Desventajas: "Ambas aerolíneas (Delta y Aeroméxico) tienen que capacitar a su personal"
Ventajas: "Tripulación Excelente atención."
Ventajas: "La tripulación"
Desventajas: "Control de maletas de cabina"
Desventajas: "No es lo que compré. Asientos pesadísimos uno del otro, casi sin espacio para piernas. Cuberteria y platería de plástico, nunca entregaron los accesorios Tumi, las mantas NO son las anunciadas. En fin, un engaño."
Ventajas: "La puntualidad"
Desventajas: "Se perdió tiempo acomodando los equipajes, que los pasajeros entren al avión con menis maletas."
Ventajas: "Eficiente abordaje, vuelo a tiempo, servicios de avión muy Modernos"
Ventajas: "La comida a bordo es de lo mejor y su asiento de cama plana es ideal para descansar durante el vuelo. Pude ver una muy buena película mientras cenaba."
Desventajas: "Nada"
Ventajas: "El servicio a bordo es excelente y los agentes en sala siempre estuvieron pendientes de mis necesidades. Me permitieron abordar antes ya que tengo una cirugía reciente."
Desventajas: "Nada."
Ventajas: "Rapidez del viaje y profesionalidad de los pilotos"
Desventajas: "Las opciones de comida"
Ventajas: "Todo a tiempo y los aviones de Delta muy cómodos. Lo mejor INTERNET gratis para whats app."
Ventajas: "El avión salió a la hora y llegamos 20 min antes de lo previsto"
Desventajas: "Pasaron laa azafatas 1 vez (vuelo de 2 horas), y aunque había wifi a bordo, era muy malo."
Ventajas: "El abordaje muy rápido sencillo, todos los pilotos de delta siempre salen a recibir a sus pasajeros."
Desventajas: "Pasó exactamente lo mismo que en el vuelo anterior una persona ya estaba sentada en mi lugar y en esta ocasión traté de decirle, pero la pasajera me ignoró o no me entendía"
Ventajas: "Great experience, the service was the best part."
Desventajas: "No dan realmente comida"
Ventajas: "Excelente horario para viajar a Monterrey, El vuelo no estaba saturado y fueron muy puntuales"
Desventajas: "NA"
Ventajas: "LA puntualidad para abordar y despegar"
Desventajas: "Su personal no es muy amable"
Ventajas: "I love the idea to have a non stop flight and the seats are very comfortable to be this an excellent flight just need to give more snacks that would be great :)"
Desventajas: "Took to much time the boarding and we needed more snacks"
Desventajas: "Lo que no me gusto que al momento de llegar a Atlanta si le dieron una silla de ruedas pero no hubo quien la llevara a la salida!!!!"
Ventajas: "Pantalla con música y películas"
Desventajas: "Espacio entre asiento y asiento de adelante demasiado chico"
Ventajas: "El vuelo de Deltavse demoró casi 2 hs. Nadie del personal quiso ayudarme para evitar perder la conexión en JFK, porque no había comprado el billete con Delta. Perdón el vuelo, me costó dinero. Delta es una empresa de pésimo servicio"
Desventajas: "No hubo comida como servicio"