Ventajas: "Everything was great!"
Desventajas: "Some announcements were only made in Korean. Would have been nice to have it in English for international flight."
Desventajas: "Less new movies and kids movies"
Ventajas: "The first meal was awesome! The second one was so-so."
Ventajas: "Food was good."
Desventajas: "Not enough soft drinks and ice has to be asked for."
Desventajas: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
Desventajas: "I’ll use Korean Airlines again!"
Ventajas: "Plane in excellent condition. Service outstanding."
Desventajas: "Nothing special about the food, but it's not a big deal. Would fly them again."
Desventajas: "More water"
Ventajas: "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
Desventajas: "Seats could always be more comfortable."
Ventajas: "Comport seating"
Desventajas: "Food quality needs to be improve"
Ventajas: "Yes, crews were excellent"
Desventajas: "Boarding of passengers should be clear"
Ventajas: "Preference given for those requiring extra help boarding"
Desventajas: "Very narrow seats with very very limited leg room. I’m only 5’4” tall and had no leg room. My sister is 5’11” and had leg cramps from the 4.5 hour flight because of the lack of leg room. Probably time to replace this plane."
Ventajas: "Same as the first flight. Korean flight attendants were very courteous and helpful. Foods ok. We couldn’t afford first or prestige class so we have to trade in our comfort in economy."
Desventajas: "Flight wasn’t as long but if you add up the lay over time, it end up being long."
Ventajas: "service/food excellent"
Desventajas: "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
Ventajas: "Clean comfortable"
Desventajas: "Vegan meal option needs more veggies"
Ventajas: "Service was great. Food was good."
Ventajas: "The airline accommodated by request for special meal with a very good seafood meal at each serving."
Desventajas: "Touchscreen did not work on the entertainment; everything had to be controlled from the remote control."
Ventajas: "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"
Ventajas: "Got exit row seat. No extra charge."
Desventajas: "Everything was great"
Desventajas: "Everything was going well until our bags didn’t show up at our final destination. Big no-no. Just ruined the otherwise pleasant experience"
Desventajas: "Just the more than one hour departure delay. Reason given was that they were still waiting for passengers on a connect connecting flight. Then what was unusual was a manual head count of passengers which was out of the ordinary in this high tech world of modern air transportation"
Ventajas: "Customer service is very good"
Ventajas: "I liked the seats and the comfort."
Desventajas: "The dinner didn't taste that good. The portion was small and I was hoping they would have Kalbi."
Ventajas: "flight delay for more than an houe"
Desventajas: "Same above"
Ventajas: "쾌적하고 승무원 서비스는 좋음"
Desventajas: "식사가 맛과질이 떨어진다 정성이없이.."
Ventajas: "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
Ventajas: "acomodations was awesome!!!"
Desventajas: "temperature was not consitent"
Ventajas: "Food, service"
Ventajas: "The staff was friendly and helpful"
Desventajas: "There wasnt anything that i didnt like"
Desventajas: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
Ventajas: "Boarding orderly"
Desventajas: "Cold food"
Ventajas: "Seats more comfortable than other planes"
Desventajas: "Coach seats were adequate, but for a long flight it is hard to be really comfortable."
Ventajas: "I had a safe flight"
Desventajas: "The food selection was awful,and the crew was rude about altering if you didn't like what was available"
Ventajas: "Food was excellent. Flight attendants are very courteous and helpful too. Plane was very spacious, I love flying with Korean air."
Ventajas: "Except for crying babies, all is well. Commendable"
Desventajas: "Same food every year after year"
Ventajas: "Bibimbap not available. Crew checked in our carry-on despite having space above our seats (Carry-on was not checked in during Chicago to Seoul trip). Unresponsive entertainment system. If this was only a ICN - MNL flight this is overpriced since it feels like a budget airline."
Ventajas: "A proactive, kind and proper treat on board"
Ventajas: "First of all, you should not be charging a cancelation fee for unforeseen circumstance such as health problems. Second of all, I have not received a response yet from the emails I have been sending. It is extremely hard to call your hotline for foreigners."
Desventajas: "Refund policy"
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
Ventajas: "Flight was full but still comfortable."
Ventajas: "Food n staffing"
Ventajas: "I loved the caring & attentiveness of all the flight attendants, the individual videos for each seat, the spaciousness between seats, & the complimentary wine service. My flying experience in Coach felt like other carriers First Class. Can't wait to fly again."
Desventajas: "We are delayed for 2 hours"
Ventajas: "the airhostesses"
Ventajas: "same as above"
Desventajas: "long wait for our baggage to be released to the conveyors after we had arrived"
Ventajas: "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "The crew that checked me and those who were onboard were very helpful and cheerful."
Desventajas: "Better choices of movies on board."
Ventajas: "The crew always smiles and very accomodating."
Desventajas: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Desventajas: "Trip to Manila from Tokyo was delayed for 3hrs plus"
Ventajas: "the selection of beverages and the crew are very friendly and helpful"
Desventajas: "Selection of entertainment"
Ventajas: "Great food. Excellent cleanliness"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Desventajas: "The person who assisted me to check in didn’t even know about Global entry..."
Ventajas: "was not able to board and was checked in 4 hours in advance"
Ventajas: "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
Ventajas: "Very respe tful staff."
Desventajas: "Dirty restrooms."
Desventajas: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Ventajas: "Great service. Food drink and inflight entertainment"
Ventajas: "The crew"
Desventajas: "Being late"
Ventajas: "Very helpful staff. Easy check in. Comfortable seats."
Ventajas: "Friendly and helpful"
Ventajas: "Very smooth ticketing and boarding on Tokyo to Manila."
Desventajas: "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."
Desventajas: "Cancelled flight"
Ventajas: "Courteous cabin crews, must be from Japanese culture."
Desventajas: "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
Ventajas: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Ventajas: "I love everything from JAL"
Ventajas: "The customer service overall was really good."
Desventajas: "The food always messes up my stomach, where the whole day after I can’t eat anything"
Ventajas: "Good service and very clean plane."
Desventajas: "After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight."
Desventajas: "Airplan so old and ac not work super hot."
Ventajas: "All were very polite and were very through when checking the cabin before departure and landing"
Ventajas: "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
Desventajas: "The video monitor for viewing movies was dated."
Ventajas: "I didn't like anything about it."
Desventajas: "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
Ventajas: "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."
Ventajas: "The flights were generally ok. Flying coach.."
Desventajas: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Ventajas: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
Ventajas: "Enjoyed the greeting, politeness and food"
Desventajas: "More English speaking would be preferred"
Ventajas: "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
Desventajas: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
Ventajas: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
Ventajas: "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
Ventajas: "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
Desventajas: "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "The entertainment system was grest with many movie optionstar and a large screen for viewing. The seat was very comfortable and there plenty of leg room."
Desventajas: "The plane was delayed by 45min and I had a connecting flight which I ended not missing. The food was average. I was expecting something a little more Japanese instead of chicken pasta. And I didn't have a second option."
Ventajas: "They provide us slipper for in flight comfort"
Desventajas: "Old aircraft"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "great service"
Desventajas: "difficulty in figuring out how to use the controls on the entertainment remote"
Ventajas: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
Ventajas: "everything is much better, everything! including how boarding and de-planing is more orderly than most other flights."
Ventajas: "Crew service"
Desventajas: "Food and not so updated movies in entertainment."
Desventajas: "I wish there were options in the food they serve."
Desventajas: "Movies and music were very poor."
Ventajas: "I liked that they served food through the the flight and they provided movies and other entertainment options free of charge."
Desventajas: "The tight spaces in economy were still slightly uncomfortable."
Ventajas: "Good service"
Desventajas: "Food was almost as bad as on American carriers"
United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
Ventajas: "The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had."
Desventajas: "The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine."
Desventajas: "Very uncomfortable seat. A bit rude flight attendant."
Ventajas: "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
Desventajas: "The website doesn't work very well. It's also difficult to navigate."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Desventajas: "Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again"
Ventajas: "the food was god. the crew was very accommodating"
Ventajas: "The crew was amazing. They were all very nice to us."
Ventajas: "The crew"
Desventajas: "The seats were substantially more cramped than the other flight."
Ventajas: "Crew was good"
Desventajas: "The way they board"
Ventajas: "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
Desventajas: "The food was not enough, we felt so hungry before arriving."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Desventajas: "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
Desventajas: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Desventajas: "Seats are a little narrow near the window."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
Ventajas: "Smooth boarding and smiley staff."
Desventajas: "No tv/ intertainment on the plane"
Desventajas: "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
Ventajas: "Great service, great flight"
Desventajas: "Warm not much as."
Ventajas: "The food and courteous flight attendants."
Ventajas: "The crew were helpful and nice. It was comfortable."
Desventajas: "The food was horrible. The movie selections were quite limited."
Desventajas: "The business lounge in honolulu"
Ventajas: "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
Desventajas: "Nothing to dislike."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Good food, seats were comfy enough for a 4.5-hr flight."
Desventajas: "Better Hollywood options for entertainment."
Ventajas: "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
Ventajas: "service from crew"
Desventajas: "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."
Ventajas: "Food & Entertainment"
Ventajas: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Desventajas: "No opción de español"
Desventajas: "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
Ventajas: "Flight was good"
Desventajas: "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
Ventajas: "Food, staff, and entertainment."
Desventajas: "Tight space and the tray was on the dirty side."
Ventajas: "Food and movies options."
Desventajas: "Not enough help to put my carry on on the overhead luggage storage."
Desventajas: "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
Ventajas: "The crew was very friendly and attentive. The food was generous and very good"
Desventajas: "There really wasn't anything I didn't like"
Ventajas: "Polite attendants"
Desventajas: "small leg room......"
Ventajas: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Desventajas: "No foot rest=back pain"
Desventajas: "Delayed flight an hour and a half"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "It was an awesome flight, very nice and great service,"
Desventajas: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
Ventajas: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Would fly no other airline on an 18 hour flight. Exceptional inflight service. Flight took off on time and landed early.
A to Z on this flight was just great!
Ventajas: "What can I Say. It's Singapore Airlines"
Desventajas: "Raise the cabin temperature"
Ventajas: "The help desk employees who helped me rebook my flight."
Desventajas: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Desventajas: "Seats after 1st hr, will feel uncomfortable"
Ventajas: "Movies selection is great. Seating space is comfortable."
Desventajas: "Boarding process could’ve been smoother"
Desventajas: "Flat beds on second flight"
Ventajas: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Ventajas: "Singapore airlines never disappoints"
Ventajas: "I like all"
Desventajas: "Flight way too cold"
Desventajas: "Satisfied service friendly staff overall satisfied."
Desventajas: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Ventajas: "Got bumped to Business Class"
Ventajas: "The Staff was very friendly."
Desventajas: "Little or no room in Economy"
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "great crew service. my first time flying with singapore airlines and they delivered"
Ventajas: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Desventajas: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Ventajas: "Food and good service"
Ventajas: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Ventajas: "Finally an airline that loads from the back to the front. Makes sense to me"
Ventajas: "I liked there was an opportunity to bid on an upgrade"
Desventajas: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Desventajas: "one of the oldest planes i ever used"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Desventajas: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Desventajas: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Ventajas: "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
Desventajas: "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
Ventajas: "Friendly, attentive crew. Clean plane."
Desventajas: "Cramp set space. Lack of movie choices, not all had closed caption."
Ventajas: "New movies! Yes!"
Desventajas: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Ventajas: "Consistency of service, efficient"
Desventajas: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Ventajas: "Attendants are always nice, flight is always smooth."
Ventajas: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Desventajas: "Wifi cost 12 bucks and hour."
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "Crew was very attentive and professional"
Desventajas: "Return flight the movies were the same as three weeks earlier."
Ventajas: "In-flight Entertainment. Orderly & on-time boarding."
Desventajas: "Food selection was limited given we were traveling Economy class."
Ventajas: "Professional, courteous, high-quality all around from food, to service, to entertainment options. Singapore Airlines is first class all the way."
Ventajas: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Ventajas: "If youre searching for airlines with best timing no delay and great service, book your flight with singapore airlines without any hesitation"
Ventajas: "Everything was great!"
Ventajas: "The flight took off 10 minutes earlier and landed about 30 minutes earlier. I ordered seafood meals and the food was delicious and the service was excellent. The movies and flight info on the screen were very easy to operate."
Ventajas: "No issues great airline"
Desventajas: "All good"
Ventajas: "The crew is super polite and helpful. travelled with an infant. havent seen more prompt service ever in any airline"
Desventajas: "Video screens were quite small and there were no USB charging."
Ventajas: "First time to travel with Singapore Airlines and we were impressed with the overall service for economy class. Food was good, entertainment package offered multiple options. Flight attendants very helpful."
Ventajas: "Very prompt and efficient"
Ventajas: "Crew were always friendly and just looks happy to do their job. Seat were comfortable enough for what I paid for"
Ventajas: "Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent."
Desventajas: "There were large black box type items underneath certain seats which impacted personal item stowage and leg room."
Ventajas: "Free WiFi - was great and fast"
Ventajas: "The crew was great but the seats were not."
Desventajas: "Roomier seats and meals should be served a little bit closer in between"
Ventajas: "Premium economy is the way to go. So much more comfortable."
Desventajas: "This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable."
Ventajas: "Good entertainment. Flight tracker kept breaking."
Desventajas: "They don't come around with beverages hardly ever (twice on 13 hour flight) and they tend to skip the window seats. They tried to kick me off an overbooked flight even though I paid extra for a picked seat and booked months ago. Mediocre food. Tiny seats and I'm only 5'5". Will never fly again."
Ventajas: "Everything was good except....."
Desventajas: "The departure gate lounge for connecting flight to Vancouver was terrible.... very overcrowded, making for an unpleasant wait and boarding experience."
Desventajas: "Perfect flight. Delicious meals. Great crew."
Ventajas: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Ventajas: "flight was great"
Desventajas: "food could've been a little better"
Ventajas: "Bulk head seats were great."
Desventajas: "It would have been nice if it had not been almost 2 hours late!"
Desventajas: "Terrible customer service."
Desventajas: "Suuuppppeerrrr delayed and I didn’t feel that an empty middle seat to be considered business class on my2nd leg from London to Munich."
Ventajas: "flight crew are good, other general categories are average."
Desventajas: "Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed."
Ventajas: "Good food"
Desventajas: "Why so cold in the cabin!"
Ventajas: "Service and food choices. Seating and the mattress for bed."
Ventajas: "All round excellent - great service, food et al."
Ventajas: "Wonderful cabin crew made us laugh and our flight flew by. Great entertainment options and the food service was delicious."
Ventajas: "Very efficient trip."
Desventajas: "One flight attendant was subdued and not too bubbly."
Ventajas: "Crew was great"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "Everything. A modern comfortable plane. It's embarrassing for airlines from America because they pale in comparison. I would gladly pay $100 more and fly in style IN COACH! Can't wait for the return flight."
Desventajas: "I am vegetarian so should request veg option meals"
Ventajas: "Very professional staff"
Desventajas: "I don’t have an option of purchasing a meal during check in or at any moment during my booking."
Ventajas: "Excelente todo!"
Ventajas: "Very friendly and helpful Flight attendants. Food was good."
Ventajas: "The food was GREAT! The flight crew was social, nice and I felt apart of the family. The seats were comfy. I brought my own movies on my iPad but I used their free movies instead."
Desventajas: "Nothing negative"
Ventajas: "The entire group of employees were excellent, and very friendly."
Ventajas: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Desventajas: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
Ventajas: "Great food (most airlines do not serve any), great entertainment system, & cleanliness is superb."
Desventajas: "Cabin was too cold. I had to wear a jacket most of the flight."
Ventajas: "The seat and leg space, blankets and pillows. Good dinner and breakfast and great sleep between"
Desventajas: "Engine noise at times drowned out the sound system"
Desventajas: "Lo perdí"
Desventajas: "Very small seat"
Ventajas: "We upgraded to premium economy, and Tony was very attentive and took great care of us!"
Ventajas: "Crew are good, TV shows are included"
Desventajas: "Charging for movies seems a bit too low cost!"
Ventajas: "Love the variety of movies etc available on every flight."
Ventajas: "We flew premium economy. The staff was wonderful great first experience! I really wish the other three crews could have kept this momentum going as my other flights with ANZ were less than thrilling! The flight attendant staff was phenomenal on my iah to akl leg. My crew on the akl to iah leg. Brandon gave the initial intro and seemed to follow the original crews standards. Unfortunately, we had an older flight attendant who seemed less than thrilled to be with us this flight."
Desventajas: "I wish I could give a true rating of ANZ as their crews apparently don't follow any protocol for providing the same exceptional service received on my maiden flight with them."
Ventajas: "Not very much"
Desventajas: "The crew in my area didnt like her job or passengers in general and it was obvious."
Ventajas: "Air New Zealand may be one of the best airlines I've ever flown. Fantastic service and great flight!"
Ventajas: "I was in Premium Economy and everything was wonderful! The food the entertainment system and extra legroom (with a leg rest!) was fantastic! I slept so well!"
Ventajas: "I liked the fact that the flight was non-eventful."
Desventajas: "I was "upgraded " to a seat facing a bulkhead, so leg room wasn't an issue. However, I missed the last half hour of my movie, because the screen had to be put back into the arm rest for landing."
Desventajas: "Traveled as a family of 6 but our special meal requests--confirmed by phone prior to outbound journey--were not available, making the long journey very difficult. They crew tried to help and said they would follow up."
Ventajas: "Unlike a trip on Air New Zealand several years ago, there is actually enough leg room now so knees don't push into the seat in front. That is a huge improvement! The airplane we flew in this trip was a nice new one, very well designed."
Desventajas: "No complaints! Air New Zealand really seems to be putting forward a god effort, and it shows. Hope they keep up these service standards and improvements over the past."
Ventajas: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities"
Desventajas: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer."
Ventajas: "Great service. Food was excellent. Crew was friendly. Best transAtlantic flight experience I've had."
Ventajas: "Good was good, good movie selection, comfortable"
Desventajas: "The screaming child in the next row. Which is nobody's fault."
Desventajas: "To much time delay on flyith"
Ventajas: "Air New Zealand has now become my favorite airline. Guest comfort is their priority."