Desventajas: "Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic"
Ventajas: "The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight."
Desventajas: "Would have loved more current US tv shows to choose from."
Ventajas: "Nicely equipped newer plane with seatback touch screen. Arrive to your seat to find a blanket, water bottle, pillow and packet the paper slippers and toothbrush. Frequent meal, snack, and drink service."
Desventajas: "Foam earplugs would be a welcome addition."
Ventajas: "Crew was great food was great flight was safe"
Desventajas: "More room"
Ventajas: "As always Korean Air’s attention to detail is outstanding and impressive."
Desventajas: "Though I appreciate the consideration given to tall passengers (trying to find us an aisle seat with an empty seat beside, after boarding, for instance), I think there is more that could be done during the check-in process to seat tall passengers into emergency exits or other seats with more legroom"
Ventajas: "Onboarding on time and kind"
Desventajas: "Need to improve the food qyality"
Ventajas: "Same as the first flight. Korean flight attendants were very courteous and helpful. Foods ok. We couldn’t afford first or prestige class so we have to trade in our comfort in economy."
Desventajas: "Flight wasn’t as long but if you add up the lay over time, it end up being long."
Ventajas: "Great service. Seamless Transfer at Incheon aurprot. Courteous and helpful staff"
Ventajas: "The great service and comfortable flight"
Desventajas: "N/A"
Ventajas: "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
Desventajas: "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"
Desventajas: "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."
Ventajas: "Flight was very nice, good service and new aircraft. Korean Air needs to get better selection of movies"
Ventajas: "The crews"
Desventajas: "Toilet floor was wet and dirty."
Ventajas: "The service during the flight were so impressive. They deserved to be recognized for their efforts attending to passengers. They are beautiful and always ready to help you. Thank you"
Desventajas: "Landings were a little rough..."
Ventajas: "Friendly service"
Desventajas: "Didn't dislike anything"
Ventajas: "Oh this was such a great flight... service was perfect!"
Ventajas: "The comfortable aircraft and its services"
Ventajas: "Leg room Food Flight attendants. They were attentive."
Ventajas: "The blankets are nice and soft. Crew is really friendly and accommodating."
Desventajas: "Our flight to Chicago was delayed 10 hours out of Korea. The airport ran out of food. The natives we're restless. What was worse was the lack of communication from the airline. If they just would have told us what was going on, we all would have been more assured."
Ventajas: "Almost everything. I liked the very friendly staff and big screen for entertainment."
Desventajas: "Almost nothing"
Ventajas: "The flight was smooth though there's a bit delay from Seoul because of the snow."
Desventajas: "There should be more selection on the food served in the plain."
Ventajas: "they were on time and very polite."
Ventajas: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Desventajas: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
Ventajas: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Desventajas: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
Ventajas: "Friendly staff"
Ventajas: "The staff was friendly and helpful"
Desventajas: "There wasnt anything that i didnt like"
Ventajas: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Desventajas: "Everything!!"
Desventajas: "food bad, poor selection"
Ventajas: "Anonymous i really appreciate getting a meal on the plane i love all the food yummy, ilike the cleanlines for korea air ,and good customer service,"
Ventajas: "Food, service"
Desventajas: "Nothing"
Desventajas: "Coach seats were adequate, but for a long flight it is hard to be really comfortable."
Ventajas: "seat size is okay,"
Desventajas: "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"
Ventajas: "Even though we booked this flight through Southern China Air, the flight was operated by Korean Air. Translation: the service, food, comfort level and crew were highly professional."
Desventajas: "Great flight! Great service! Great food!"
Ventajas: "Politeness, cleanliness and food."
Desventajas: "Nothing to mention"
Ventajas: "Food was excellent. Flight attendants are very courteous and helpful too. Plane was very spacious, I love flying with Korean air."
Ventajas: "Friendly staff"
Desventajas: "Food"
Ventajas: "Everything; from initiating reservations, seat assignments, check-in, inflight, etc. Korean Airlines is simply the best!"
Desventajas: "There wasn't anything that I didn't like."
Ventajas: "Great service overall . Crew was very nice."
Desventajas: "at 9pm flight they turn the lights on after the take off. Very difficult time sleeping. Again they'll turn the lights on 1.5hrs before landing, too."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "The crew and entertainment."
Desventajas: "I didn't like my seat, no place to put my things, like a seat pocket. No complimentary water bottle like in the previous flight. The food choice I wanted ran out. The choice left was not good."
Ventajas: "Service was nice and speedy"
Desventajas: "Seat was stiff"
Desventajas: "The plane did not have individual air vents, so at times I was too warm but could do nothing about it."
Ventajas: "Food n staffing"
Desventajas: "None"
Ventajas: "Cleanliness. More leg room"
Desventajas: "Attitude of a couple of the airline stewardess toward me. They served the Korean citizens and deliberately overlooked me for snacks or coffee/tea. I had to ask thrice."
Ventajas: "Everything"
Desventajas: "Nothing"
Ventajas: "Food was great! Staff was courteous. Flight was on time:)"
Desventajas: "The transfer was very inconvenient going thru customs which I think is not necessary since all passengers just came out from another plane. There was one incident that I really needed to go to the bathroom and the seatbelt just turned on. They didn't let me go but I saw other people stand up and go to the bathroom."
Ventajas: "It was a nice flight crew and flight attendants polite and serious when need be for safety purposes."
Desventajas: "Didn't have a problem at all."