Desventajas: "Poor communication"
Desventajas: "Todo muy bien!"
Ventajas: "todo muy bueno"
Desventajas: "lo que no me gusto que a la vuelta habia una azafata que no tenia paciencia y hablaba todo en ingles y nadie le entendia y como no le entendian se iba y yo tuve que decirle a las personas y yo soy vegetariana y nunca me dio comida vegetariana tampoco"
Desventajas: "La atención del personal de a bordo malísima. Pero malísima mal"
Desventajas: "1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks (or waterbottles instead of little cups) would have been appreciated. Movie options were not as good as other airlines."
Desventajas: "Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!"
Ventajas: "Punctuality in Punctuality"
Desventajas: "Everything's is ok"
Desventajas: "Addis Ababa is chaos and not clean."
Ventajas: "Cabin crew was great at customer service. Very helpful."
Desventajas: "The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now."
Ventajas: "crew good. seat base was not soft nor comfortable."
Desventajas: "have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself."
Ventajas: "The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight."
Desventajas: "On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others."
Ventajas: "The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous."
Desventajas: "See above"
Ventajas: "Excellent seat"
Desventajas: "Everything starting from the check in to on board restrooms"
Ventajas: "I liked the fligth attendant"
Ventajas: "Crew was super nice. The woman at check-in gave us bulkhead seats so my friend and I could sit together. With this, we were able to board first to get plenty of space in the overhead bins. Food and flight entertainment were free and definitely better than average."
Ventajas: "Crew was very nice, very helpful"
Desventajas: "3 hour delay in flight from Chicago to Ethiopia due to ‘mechanical issues’ made me miss my connection. I was put up in a hotel, but woke up in the middle of the night to roaches all over the place. Not the best experience"
Ventajas: "The staff"
Desventajas: "We were delayed for extremely long"
Ventajas: "The ravioli was great, some of the other food was not great. Otherwise, the flight was easy."
Desventajas: "More entertainment options, the movies and TV shows offered are not varied or very good."
Ventajas: "The general attitude of the crew was good"
Desventajas: "There should be improvement in the food"
Ventajas: "we had an overnight stay in addis ababa so we got a free accommodation in town, that was so great, a chance to see town and get a good night sleep before our next flight. the plane is big with screens so you can watch movies, the seat is comfortable, even for a tall guy like me (1.9 m)."
Desventajas: "It did took a lot of time since we landed until we got our bus to take us to town to our hotel. we waited in the airport for more than one hour, it was late, and we were tired. but after we got to the hotel, it was perfect"
Ventajas: "I like the Direct route"
Desventajas: "Long wait time at checkin Only certain employees accepted money for extra baggage fees Long time boarding Most staff were friendly An employee on board with short hair was not nice and her hair wasn’t professional Paid $160 for the extra bag, but it was lost It is still lost!"
Ventajas: "The flight from Newark to Abidjan was pretty comfortable and smooth"
Desventajas: "Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal."
Ventajas: "The crew very Politécnica and sensitive"
Desventajas: "To get the same food twice in the same flight To be awaken by the serving if the meals"
Ventajas: "I like that the bulkhead seats (typically where the baby bassinet is placed) have electrical outlets which I used to easily charge my phone; and that there is nice legroom space."
Desventajas: "Economy is a bit tight; the bidding process for Cloud Nine (business class) has reduced the chance of passengers being upgraded for free especially as a means to reward frequent flyers, or help passengers with special needs/accommodations."
Desventajas: "Waiting for customer service"
Desventajas: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."
Desventajas: "I used ethiopian on my way back too they told me my bags will go all the way to my final destination and it did not my bags are now LOST!! Crew is not attentive Food was so bad! I ecpexted quality in all areas but not even close."
Ventajas: "The food was delicious"
Ventajas: "Debe mejorar la comida y el entrenamiento"
Ventajas: "Debe mejorar la comida y el entretenimiento"
Ventajas: "The standarts (equal to african standarts of course)"
Desventajas: "Long wait with no care for. At least a place to rest. They changed our seats with no reason"
Ventajas: "Good food for a such a short trip to Nairobi."
Desventajas: "Boarding very confusing, gates changing and could barely hear through the PA system."
Ventajas: "Loved having traditional ethiopian food"
Desventajas: "One flight attendant condescending but she seemed to disappear after takeoff and the other ladies were excellent"
Desventajas: "Little turbulence but nothing serious"
Ventajas: "The friendliness and willingness to assist passengers when they notice one facing a challenge"
Desventajas: "The chairs in economy do not give sufficient leg room especially for tall persons, this would present a challenge on long haul"
Ventajas: "service very friendly"
Ventajas: "USB plug, nice TV/ entertainment"
Ventajas: "Children running up and down isles screaming while I was trying to rest. I had to go to the rear of the plane to ask the stewardess to bring it to a stop. They should have stopped it BEFORE I had to ask them to stop it."
Ventajas: "Cost effevtive"
Desventajas: "Crew being unkind."
Ventajas: "nice movie but that's all"
Desventajas: "chair and light broken. tasteless food. small screens"
Ventajas: "La comida de ida buena, el avión mejor que Lufthansa. Faltaría que te avisaran qué documentos has de rellenar al llegar y qué importe se ha de pagar en concepto de Visado"
Desventajas: "La comida de vuelta (beef) malo, todo tendones, debería haber vuelto a pedir pollo. Problemas de recursos aduaneros en Inmigración y obviamente un retraso de salida considerable. Sería recomendable que te avisaran al llegar a Zanzibar que es recomendable al salir de Zanzibar llegar con mínimo 3h de antelación para evitar estrés."
Desventajas: "There was a four hour delay for departure!"
Ventajas: "POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES"
Desventajas: "IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR"
Ventajas: "Their flight attendants care about people, and overall it's a great airline, except for food."
Desventajas: "Ethiopian Airlines consistently has sub-quality food."
Desventajas: "We were delayed for 30 minutes, then for one hour, then they announced a delay for 3 hours. They changed the gate twice and the staff was not communicating what is happening and when we are supposed to board. Also, they did not add my miles for my connecting flight."
Desventajas: "Same as above"
Desventajas: "Hi, I have asked 3 members of the crew to get me a glass of water from the time I boarded the flight. It took 45 minutes for them to hand me a glass of water. I have to wait till they all got settled. Only when them to start the service they were able to give me some water. I was really thirsty otherwise, I wouldn't have to ask for three members. I think it's important that they respond more promptly and do a quick service considering the long flight we have."
Ventajas: "Most things were fine"
Desventajas: "I don't like the 787 dreamlike at all: it is not built for pax like me who are taller than average. I can hardly remember an occasion when any of the cabin crew smiled."