Ventajas: "The crew was excellent and we appreciated the ability to change seats after takeoff."
Ventajas: "Well coordinated loading of plane. Good food service. Well informed.."
Desventajas: "Not being scammed on bag charges."
Ventajas: "Short flight. No problems."
Desventajas: "Basic flight with no frills"
Ventajas: "flight was great"
Desventajas: "food could've been a little better"
Ventajas: "Bulk head seats were great."
Desventajas: "It would have been nice if it had not been almost 2 hours late!"
Ventajas: "Comfortable seat."
Desventajas: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."
Ventajas: "Pinot noir"
Desventajas: "No temp control, a little stuffy"
Ventajas: "Was a little more leg room... makes all the difference"
Desventajas: "Was pretfy much Ok"
Ventajas: "The sleepers in business were perfectly flat. It's the best sleep I've had on a flight."
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "Service, food, chairs, entertainment"
Desventajas: "3 hour delay created major issues for an international flight."
Ventajas: "Excelente todo!"
Ventajas: "Seats were comfortable, bathrooms were good."
Desventajas: "Food was not good. No vegetable choice unless you had prearranged. Breakfast was just ok."
Ventajas: "Entertainment options were of great variety and easy to use"
Ventajas: "I loved everything. From the friendly service to the comfort of the plane... it was fabulous for the 12 hours I was on board."
Desventajas: "Nothing. I had great service and a great flight the entire ride. Well done... Best airline I've ever flown with!"
Ventajas: "Crew was very nice. Allowed us to change seats within our section for more comfort. Good food. Loves the USB outlet at our seats."
Ventajas: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
Ventajas: "The check-in process was extremely simple and easy. The staff were very friendly and happy to help. They didn't make a huge deal out of small problems, as so many seem to like doing."
Ventajas: "Overall service, food quality vs US airlines, selection and ease of use of entertainment system."
Desventajas: "I purchased a $50 select economy upgrade which should have included priority boarding but it did not. That’s on the airline though, not Kayak. The airline also did not reply to an enquirer submitted weeks before the flight. Seat leg space was restricted more than average due to large black blocks in addition to the metal seat frames. Maybe that’s due to the enhanced entertainment and power outlets so can’t say it’s a complete negative."
Desventajas: "Check In Issues related to code share flight"
Ventajas: "Great service, friendly people, kiwi spirit"
Ventajas: "A little cramped on the domestic flight, but for the hour or so from Christchurch to Auckland, it was acceptable. I was impressed that ANZ did a quick meal service on this short flight. The crew was great - very friendly and efficient."
Desventajas: "Close quarters between seats."
Ventajas: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Desventajas: "All g."
Ventajas: "Crew was professional and friendly, food was excellent, entertainment choices were fantastic."
Desventajas: "The seats were a bit uncomfortable, we were in coach, but they were not horrible. Just lacking lumber support and didn't recline very far."
Ventajas: "Crew was professional and very friendly, food was excellent, entertainment choices were fantastic. The seats were even comfortable and we were in coach!"
Desventajas: "Nothing, everything exceeded expectations."
Desventajas: "Lo perdí"
Ventajas: "Great food, wine, service Seats"
Desventajas: "no wifi"
Desventajas: "Someone sitting in my seat already!"
Ventajas: "REally liked the plane, crew, and accommodations."
Desventajas: "Our flight from Rarotonga was 2.5 hours late, causing us to leave Rarotonga at 2:40 AM ! The flight and crew were wonderful, but we were exhausted as sleep time was cut short because of the lateness of the flight."
Ventajas: "Flight had gluten free meals. Crew was professional"
Desventajas: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Ventajas: "Extra leg room at front of plane."
Desventajas: "Seats too narrow."
Ventajas: "Crew, ground and flight crew, were all so friendly and accommodating. Great access to free snacks/drinks, but the best was the seats with the footrests that lift all the way up to form a couch, even for those of us who aren't able to fly business class, but are frequent flyers."
Desventajas: "The video system wasn't as good as say, Virgin or B.A., but it's such a small issue, compared to the superior comfort of coach in Air New Zealand to the other steerage-like coach classes."
Ventajas: "We made our connection, just barely."
Desventajas: "Faulty equipment presented as weather problems caused almost hour delay."
Ventajas: "Fantastic crew!"
Ventajas: "Everything good"
Desventajas: "coming back to work"
Ventajas: "Clean. Enjoyed the entertainment."
Desventajas: "We took off at 7:30 and were given wsaer. Did not receive food for two hours which would have been fine if we could have had a coffee, tea, cocktail or a wine. We're not offered a drink until after food was served."
Ventajas: "Flight was great, happy to be back home! Movies were awesome to watch on board, good selection!"
Ventajas: "Everyone was very friendly and accommodating. Seats were comfortable and roomy. Food was delicious served by real professionals."
Ventajas: "They put me on a flight to Auckland and then a flight to Wellington"
Desventajas: "Well I didn't even get on this flight because the plane haven't even left wellington when it was supposed to have been boarding in Sydney had to get two different flights"
Ventajas: "Comfortable Premium Economy seating is well worth the cost for such a long flight. Food was excellent and crew was very attentive. Entertainment system was very limited and clunky to use. The safety briefing is the most entertaining in the industry. Would readily choose New Zealand Air again."
Desventajas: "For coach good food, good leg room and free premium drinks."
Ventajas: "Best airline I've ever traveled on. The staff was amazing! I felt well cared for and tended to. This airline is very attentive to detail. We took a Christmas Day flight and were told that the very slight turbulence was attributed to Santa landing on the plane. A few minutes later, St Nick made a little cameo to say hello to the children aboard! Loved it!!"
Desventajas: "They lost my bag and the flight was delayed."
Ventajas: "I liked the video console. Loved the wine. Everything was great."
Desventajas: "Wish all seats in economy could have a footrest. Sleeping on a long flight is very uncomfortable without one."
Ventajas: "Amazing staff"
Desventajas: "Lost my bag"
Ventajas: "Great crew. Friendly and helpful."
Desventajas: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"
Ventajas: "Boarding through two doors made the process faster."
Desventajas: "A better explanation of the lunch choices would be helpful"
Ventajas: "The tv size, charging station, foot hammock"
Desventajas: "No delay,"
Ventajas: "Flight attendants super sweet and really paid attention to any needs. Comfy seats, lots of movies to choose from and a tasty breakfast."
Ventajas: "Love qantas airways! Such a great and safe airline."
Ventajas: "It was our first time flying on Qantas. everything was above expectations."
Ventajas: "Service, food entertainment and catching up the lost time"
Desventajas: "Qantas is always delayed leaving"
Desventajas: "Crew was not friendly. Also - who thought putting call buttons in the armrest was a good idea? We had 10 accidental calls from the people around us alone."
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "Nice crew. Comfy seats. Fresh fruit was great!"
Desventajas: "The food was poor quality."
Ventajas: "Food was surprisingly good and generous. Also nice to have snacks and small soft drinks available in the back at any time. The entertainment system had a good collection of movies."
Desventajas: "Seats should have a USB port for charging devices. Podcast selection was poor on the entertainment system and usually only had one or two episodes. Because podcasts are often free (or can be licensed cheaply) and require little storage, system should have last 20 episodes of the best 100 podcasts."
Ventajas: "Professional service.."
Ventajas: "Crew was nice and ready to help"
Ventajas: "Normal standard for that kind of trip"
Ventajas: "All inside the realm of the expected"
Desventajas: "Seat was uncomfortable"
Desventajas: "Took forever to disembark from plane"
Ventajas: "warm food even on domestic flight"
Ventajas: "Lunch served was good."
Desventajas: "The flight was delayed a bit."
Ventajas: "They gave us food vouchers and snacks for our delayed flight. The choice of movies available was great. the flight attendants were nice."
Desventajas: "Our international flight was delayed by over 2 hours. When we called to rebook our connection flight from Brisbane to Cairns, the agent on the phone told us they were unable to help us. The online website also did not allow us to rebook. When we got to Brisbane, the only flight remaining for us was a flight 2hours later with connection. Also, the phone jack was so poor that half of the time you couldn’t hear the movie."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "The stewards were good"
Desventajas: "There was no entertainment on this flight. Horrible"
Desventajas: "Small seats"
Ventajas: "Check-in & flight staff were very pleasant."
Desventajas: "The flight was one hour late. There was no entertainment system on the flight. The snack was mediocre."
Ventajas: "Friendly, courteous staff. Good accommodations"
Desventajas: "Tiny tiny seats with no leg room whatsoever. Couldn't check in online and couldn't get assigned seats or request a guaranteed aisle seat. Extremely uncomfortable for 15 hours."
Desventajas: "We did not get on our flight because we weren’t notified of the time change. Extremely dissatisfied with customer service and the overall airline."
Ventajas: "One of the representatives was genuinely helpful. She made a better effort than others to help me find another flight replacement."
Desventajas: "Most representative/consultants were not helpful. I was given inconsistent information by different representatives."
Ventajas: "My luggage arrived quickly in Dallas"
Desventajas: "The food was the worst I’ve ever been served on a flight."
Ventajas: "Not much"
Desventajas: "Delayed no information"
Ventajas: "The Qantas staff in both LAX and MEL were polite, helpful, and professional. No problems checking in, online or at the airport. Flights were punctual and aside from major delays, went as planned. The kindness and responsiveness of the crew made the flight more bearable. What can I say? Everything went very smoothly. To me, a sign of competent management and good work ethic among Qantas employees. Very impressed. Good job Aussies!"
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "Boarding was easy. Crew is great and helpful!"
Desventajas: "Delay was long. Instructions on re-booking was dodgy. Luggage took for ever to come up and it caused alot of anxiety for many people. Some customers got "Express Passes" due to tight connections and some didn't. General confusion among Quantas' ground staff."
Ventajas: "Everyone and everything"
Ventajas: "Crew on the plane was a group of wonderful ladies. Always smiling & pleasant, even when they had to move people around. Great service with a smile."
Desventajas: "No info ahead of time about checking in. Once we got to the airport, I was told that I should have known better & checked in 24 hours prior. initially, the agent said that all seats are appropriated randomly. At the gate, I'm told different. I had to fight tooth & nail to get a seat next to my wife (who often gets airsick). It didn't feel good to have to argue & make a scene to accomplish this."
Desventajas: "I made the same flight last year on a newer plane. This time I missed having water bottles available at all times."
Ventajas: "First Lounge is good."
Desventajas: "Seats are old, lumpy and don't work half the time."
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "On Time performance"
Ventajas: "Food was more than I expected!!"
Desventajas: "The length of the flight but that's not anyone's fault!!!"
Ventajas: "Crew was great. A380 was great"
Desventajas: "Flight delayed (mechanical problems) again. Twice in two years. This caused us to miss our connecting flight from LA to Austin and wait 4 hours."
Ventajas: "Crew was excellent! Food: tasty,noise: minimal"
Desventajas: "Space: legroom minimal, seats: not comfy"
Desventajas: "All round excellent"
Desventajas: "can not think of any."
Ventajas: "Boarding on time. Crew attentive."
Desventajas: "Needs better, current movies"
Ventajas: "Staff were great, comfortable seats, great movie selection. Food was so-so. The panini bread was a bit chewy/stale, and the fish was tasteless. But overall the flight was great."
Desventajas: "The food. See above."
Desventajas: "Sold as Qantas. In fact it is Jetstar. No food, no drinks, no entertainment. Qantas personal unfriendly when we went to Qantas desk to check in for, what we thought was a Qantas flight."