Ventajas: "Flight attendants were amazing and so service oriented!"
Desventajas: "the seats are not reclined, not comfortable at all"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Desventajas: "Old Aircraft Interior, could be more comfortable"
Ventajas: "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
Desventajas: "Less delays"
Ventajas: "The crew was wonderful. Polite and professional. The meals were very good for economy class."
Desventajas: "The seats felt like there was no padding in the seat. The back was fine."
Desventajas: "Less announcements to interrupt the entertainment."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "The whole process from boarding to exit was perfect. The seats, the food the service was great"
Desventajas: "The movie selection is somewhat weak"
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Typical ANA quality as always."
Desventajas: "Nothing in particular."
Ventajas: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Ventajas: "Excellent service. Good food. Great entertainment selection."
Desventajas: "No free WiFi"
Ventajas: "Excellent service."
Ventajas: "Good service"
Desventajas: "baggage was broken."
Ventajas: "The quality of your aircraft. Clean, modern, plenty of leg room."
Desventajas: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
Ventajas: "It was a fast flight, the crew was very accommodating and it was very comfortable."
Ventajas: "didnt make it to tokoyo"
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Food was quite good"
Desventajas: "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
Ventajas: "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
Ventajas: "crew was professional and very attentive and beer and wine and ice cream on the flight"
Desventajas: "wish they had more movies choices from the u.s."
Desventajas: "The seat in this airplane was downright uncomfortable."
Ventajas: "Great service"
Desventajas: "Interior show signs of aging"
Ventajas: "the place. new. lots of space for the legs. air inside the plane was better than others."
Desventajas: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
Ventajas: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
Desventajas: "Cabin is bit old, seats don't recline enough, smells musty."
Desventajas: "No opción de español"
Desventajas: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Ventajas: "Great airline!"
Desventajas: "some of the gates can be long walk"
Ventajas: "Very convenient and generally positive experience on this flight. Modern aircraft as well."
Desventajas: "Small seats, what do you expect from economy."
Ventajas: "The stewardess are the most polite and helpful I've travelled with"
Ventajas: "Best leg space, new air crafts, kids gifts"
Desventajas: "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"
Ventajas: "The big screen Tvs"
Ventajas: "The stewardesses were always smiling and very engaging!"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Desventajas: "Very hard landing."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "Nice crew, clean lavatory"
Desventajas: "Had a chance to select seats only for return flight Seats were too narrow"
Desventajas: "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
Ventajas: "Treated with respect and calmness."
Ventajas: "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
Desventajas: "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
Ventajas: "Flight attendant Lee-san is amazing and kind. I was feeling really stressed and having a panic attack. She brought me tea and comforted me. I am so thankful for her kindness."
Desventajas: "Internet is way too expensive and barely works."
Ventajas: "Attentive crew"
Desventajas: "Landing was rough and bumpy"
Ventajas: "Service was friendly and enjoyed the USB charger."
Desventajas: "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."
Desventajas: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
Ventajas: "The food"
Desventajas: "All old movies in English"
Ventajas: "Very friendly crew both on the ground and in the air."
Desventajas: "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."