Desventajas: "First time traveling via Philippines airlines, was hoping for a good direct flight, was just very disappointed. Not much variety in food, no really onboard vegetarian or seafood options. Comfort wise economy seat are bit tighter compared to other international airlines. Crew was very helpful, did their best to accommodate to what they had to work with, their crew truly saves their short-givings."
Desventajas: "Many changes and mistakes"
Ventajas: "having the access to a direct flight to the Philippines."
Desventajas: "enforcing rules and regulations too passengers. as a person of purchasing additional leg room, this should be enforced to pay for additional leg room vs just giving that additional space for free. This is the second time I experienced and this has not changed since last year."
Desventajas: "Hoping to have a flight on time and not delayed."
Desventajas: "4 hours late departure from jfk."
Ventajas: "Entertainment options were excellent. Lots of choice. Staff were friendly."
Desventajas: "Flight attendants need to come around more often to offer water or other beverages because dehydration is such an issue on a 16+ hour flight. In addition, we boarded on time at 1:00 for a 1:45am flight but did not leave the gate until 4:00am. This jeopardized my connection in Manila."
Ventajas: "seat not very comfortable"
Desventajas: "too crowded"
Ventajas: "More organized boarding via buses"
Desventajas: "flight was delayed by 1hr 13mins."
Ventajas: "crew was great/ airline was clean"
Desventajas: "the flight from manila to jfk. the security check was 3x. i justthought it was crazy"
Ventajas: "Crew was friendly."
Desventajas: "Boarding could have been more efficient."
Ventajas: "The food was good"
Desventajas: "It’s such a shame that Philippine Airlines (PAL) charged extra for aisle and window seats! There was so much vacant seats during the flight. This was a deliberate way of PAL to extract more money from their passengers. In the future, my family and I will not choose PAL anymore. We felt cheated."
Ventajas: "The crew was really good and professional."
Desventajas: "Pls add quantity to the food. There was not enough meat to the amount of rice or pasta served. I got hungry between meals. Water was also not offered often enough between meals."
Ventajas: "Great seats (Premium Economy) and very friendly crew."
Desventajas: "A descent selection of movies, both old and new. But towards the end, I they kept stopping and I had to restart (from where I left off) a few times."
Ventajas: "great flight great service"
Desventajas: "Food was alright but could have been better."
Ventajas: "Crew was great."
Desventajas: "We didn’t appreciate the delay."
Ventajas: "Aside from the scare of not making my flight because it was overbooked. I think the boarding process could have been a little more efficient. The staff are amazing as always which is why PAL is my preferred airline when traveling to and within Philippines."
Desventajas: "Since I have pretty broad shoulders, it’s difficult to sleep in the isles. Not to mention the multiple babies crying. Outside of that, everything was wonderful."
Desventajas: "Missed the connection and had to pay to rebook"
Desventajas: "delayed take-off and took 20 extra minutes before disembarking"
Ventajas: "Smooth fly. Sleep a little bit better not to shaky.some friendly passengers."
Desventajas: "Food is ok not much but ok."
Ventajas: "Smooth flight"
Desventajas: "Boarding was disorganized. No priority boarding for business class passengers. Same thing happened on disembarkation in Manila. Crew didnt control the traffic flow going out from a single exit door."
Ventajas: "Great service and so much leg room"
Ventajas: "same thing, food and crew were very courteous"
Desventajas: "The people at the boarding counter weren’t helpful and not willing to help with my questions."
Ventajas: "It was relatively on time (although eventually delayed in the tarmac) and the boarding was orderly. PAL usually has courteous and polite staff."
Desventajas: "Seats are cramped- you cannot put out a laptop and expect to be able to type normally. Your elbow will hit the passenger next to you."
Ventajas: "Nothing really , service was ok but nothing special"
Desventajas: "The lounge was terrible , the food was average in the lounge , no international magazines or newspaper, the plane was so so so , food mediocre, entertainment was not good either ,"
Desventajas: "Delay boarding at jfk"
Ventajas: "In-flight entertainment movies"
Desventajas: "Sitting too close to other passenger"
Ventajas: "food when it finally arrived"
Desventajas: "waiting in plane 4 hours with no updates on status"
Ventajas: "Overall a very nice flight. Crew was helpful when asked to assist and provide additional beverages."
Desventajas: "Food was pretty awful. Needed more beverage service throughout the flight, just water would have been fine. Shouldn't have to constantly ask for water, the crew should pick up on the need and respond to it."
Ventajas: "Everything was excellent. Extremely good service compared to North American carriers. Only thing that went wrong was we left early and landed an hour early and our gate wasn't ready yet :)"
Ventajas: "organized departure / arrival aircraft cleanliness pleasant staff great food & entertainment / free alcohol great leg room"
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Ventajas: "They have the friendliest flight crew I've ever seen."
Desventajas: "There was too much leg room. I'm not used to that."
Ventajas: "crew is very caring and attentive, food was delicious,"
Desventajas: "the business class seats should be upgraded into more comfortable flat beds, biz class bathrooms too cramped!"
Ventajas: "What? Free check-in for one bag? Free full meal?? Thank you!!!"
Ventajas: "Although the flight was delayed the boarding process was very smooth. Flight attendants were very friendly and efficient."
Desventajas: "Long check in lines even though we checked in online. Flight delay."
Ventajas: "Wheelchair assistance was very good"
Desventajas: "Entertainment equipment on board is outdated"
Ventajas: "The crew was really nice."
Desventajas: "It's a 6.5 hour international flight so I was expecting a meal to be served, not those underwelming snack box/wrap options to be available for purchase. Also, no blanquet and pillow."
Desventajas: "Was a good experience"
Ventajas: "Need more leg room"
Desventajas: "Food, wasn't good"
Ventajas: "I like the level of professionalism compared to Cebu Pacific."
Desventajas: "Except for one woman crew on my CGY-CEB flight, I don't like her. I tried my best to get that seat even with the very slow internet connection, and here comes that row was under repair. I asked her to give me the same window seat and not back row. She seems to ignore my request. Although I got the free seat on Exit Row, I feel bad how she ignores me. Overall, Philippine Airlines is still far better than Cebu Pacific."
Ventajas: "Good flight with excellent Serb=vice form the crew"
Desventajas: "Inflight entertainment US for one whole sections of the aircraft. The aircraft looked tired the table fittingwas broken ,"
Desventajas: "Flight was delayed by a really long time. They should have sent people to hotels or cancelled flight. Delay too long (especially for elderly and children)"
Ventajas: "Vegetarian meal - way better than delta"
Desventajas: "The food was disgusting The flight was delayed by 4 1/2 hours however there was no information given the ought the delay"
Ventajas: "Friendly flight attendants and comfy blankets."
Ventajas: "The staff was amazing. They treated me with respect and great care"