La comida estuvo muy mala
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Desventajas: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
Desventajas: "More movie choices. More substantial second meal."
Ventajas: "The crew and food both are amazing."
Desventajas: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Desventajas: "Kiosk, bag service, One World Integration"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Food was amazing and stewardess courtesy to passengers."
Ventajas: "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
Ventajas: "I loved the Haagen daz ice cream. Loved that they have USB ports."
Desventajas: "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
Ventajas: "Food was great"
Desventajas: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Ventajas: "Kind people, quality service. Very helpful. On time."
Desventajas: "Had trouble hearing instructions from flight crew since volume of the speakers was low."
Ventajas: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
Ventajas: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Desventajas: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Ventajas: "Polite friendly and attentive Staff. From checking in to inflight."
Ventajas: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Ventajas: "JAL is great!"
Desventajas: "Cold food"
Ventajas: "The staff were awesome. The facilities were good."
Ventajas: "Nice staff."
Desventajas: "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
Ventajas: "Service and staff was good"
Desventajas: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
Desventajas: "more movie options!"
Ventajas: "The service was great. Food was delicious,"
Desventajas: "It was a bit too warm in the aircraft."
Ventajas: "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
Desventajas: "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
Ventajas: "Clean and nice staff"
Desventajas: "Seats separated from my friend for 14hrs."
Ventajas: "Awesome experience, nothing like any other. Will fly again."
Ventajas: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Desventajas: "Aisle seats not very private, remote control not intuitive to use"
Ventajas: "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."
Ventajas: "The food was excellent and the stewardesses were extremely attentive and helpful."
Ventajas: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
Desventajas: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
Ventajas: "Food served was actually pretty good."
Desventajas: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
Ventajas: "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
Ventajas: "Airline crew was super nice and helpful, attentive, and the plane was very clean."
Ventajas: "Free WiFi in flight!"
Desventajas: "In my email confirmation says Business class tickets but the boarding cards were "J" class which was not Business or economy so we had to fight to get in the lounge. They apologizedon't many times but no compensation, seats were first row but not first class, business, economy, or premium economy. They said it's called "J" class! You still get 3 pcs of luggage and pay business class price! Never JAL again domestic, maybe international or Never ever!"
Ventajas: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Ventajas: "If I needed anything, they were on top of it. The food was very good for airplane food."
Desventajas: "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
Ventajas: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
Desventajas: "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Dreamliner 787! Great staff. Efficient. Good food."
Ventajas: "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
Desventajas: "2nd meal, some sort of a rice seafood mixture"
Desventajas: "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."
Desventajas: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
Desventajas: "Late boarding"
Ventajas: "Good and polite crew"
Desventajas: "Business class cabin very mediocre for a state of the art latestBoeing plane"
Ventajas: "Clean and service was excellent!"
Desventajas: "Nothing special"
United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
Ventajas: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Desventajas: "More variety of options for the vegan meals..."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "The crew was very good. The service was fine."
Desventajas: "The food could have been better."
Ventajas: "The cabin staff were extremely caring."
Ventajas: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Ventajas: "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
Desventajas: "Even so, food can be better. I want more western drama on entertainment."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Desventajas: "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
Ventajas: "Slept much of the time"
Desventajas: "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Clean plane, comfy seats and great staff"
Desventajas: "Everything was good didn’t hate anything"
Ventajas: "Food and services"
Ventajas: "The staff are so friendly and helpful. The seats in premium economy are perfect for long flights and the food was great."
Desventajas: "Nothing bad"
Ventajas: "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
Desventajas: "The lounge was somehow poor and noisy because of the airport constructions."
Ventajas: "Very smooth boarding process and excellent, lovely flight attendants"
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
Desventajas: "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
Ventajas: "Very polite staff"
Desventajas: "The curry made me sick and the movies were outdated."
Ventajas: "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
Ventajas: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Desventajas: "The entertainment choices for English speakers was a bit limited."
Ventajas: "I like the way the stewardesses treating all passengers especially economy class- very professional , attentive to needs and service with great smile- overall wonderful experience and to think I had never heard of this airline prior to flying it for the first time was very impressionable for me"
Desventajas: "The in flights entertainment was a little limiting to me- but with the great service by crew- it didn't matter so much . But a little more wide variety could go a long way - or more new releases"
Ventajas: "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
Ventajas: "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
Desventajas: "Everything perfect for me!"
Ventajas: "Seats and service"
Desventajas: "No complaints"
Ventajas: "Excellent, polite service, very comfortable seats."
Ventajas: "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
Ventajas: "The flight attendants were extremely attentive and courteous"
Desventajas: "The meals were awful"
Desventajas: "seat labeling not clear"
Ventajas: "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
Desventajas: "No opción de español"
Ventajas: "Service was great."
Desventajas: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
Ventajas: "They had good movies and music of my choice."
Desventajas: "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
Ventajas: "Most of all are good."
Desventajas: "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
Ventajas: "Fantastic customer service, excellent food everything was best and clean."
Ventajas: "Best flight ever"
Ventajas: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Desventajas: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
Ventajas: "Service was nice way more room than American Delta or United for economy"
Ventajas: "Efficient, courteous crews,"
Desventajas: "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."
Ventajas: "The food was really good, service was great, and nothing to complain about"
Desventajas: "I don't have any complaints"
Ventajas: "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."