La comida estuvo muy mala
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "crew was amazing"
Desventajas: "nothing. amazing flight"
Ventajas: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Desventajas: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
Ventajas: "Crew was attentive and informative of delays"
Desventajas: "This was American Airlines .. my Bags came out late even though i was in Biz Class"
Ventajas: "Crew was amazingly nice, friendly and very helpful..."
Desventajas: "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
Ventajas: "The crew was super friendly."
Desventajas: "JAL LAX Ground staff. Not helpful."
Ventajas: "The food and legroom"
Desventajas: "More movies :)"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Pretty much everything"
Ventajas: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Desventajas: "No vegetarian options on the main meal menu"
Ventajas: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Desventajas: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Ventajas: "Professionalism with friendliness of the crew and the service provided."
Desventajas: "No issues with flight and boarding."
Ventajas: "That I probably won’t have to deal with AA for a while."
Desventajas: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Ventajas: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
Ventajas: "Wonderful Crew."
Desventajas: "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
Ventajas: "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
Ventajas: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Desventajas: "only limited number of movie."
Ventajas: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Desventajas: "I thought the food was just so so. However, that's always a matter of personal taste."
Ventajas: "Superior service in a great and spacious plane."
Desventajas: "Seats are a bit flat and shallow, besides that it was awesome!"
Desventajas: "Food, especially before landing"
Ventajas: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Desventajas: "They made me pay for a seat that they gave to other people for free. Really messed up."
Ventajas: "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
Ventajas: "Food & entertainment"
Ventajas: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Desventajas: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
Ventajas: "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
Ventajas: "Food, entertainment options, friendly staff"
Desventajas: "Beverage size could be more"
Ventajas: "JAL has customer service that no other airline comes close to."
Desventajas: "Nothing, JAL is perfect. I mean it"
Ventajas: "The flight went well and the 3 meals were interesting. The staff was professional."
Desventajas: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
Ventajas: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Desventajas: "Not much leg room"
Ventajas: "Service was amazing and made me feel like I was in first class."
Desventajas: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
Ventajas: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Desventajas: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
Ventajas: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
Ventajas: "Great staff and washlet toilets on board."
Desventajas: "I ended boarding last not one of the first as other airlines."
Ventajas: "Staff was great and everything went according to schedule."
Desventajas: "The food was bad, but this is my first time having such bad food on JAL."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
Desventajas: "11 hr flight"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Desventajas: "I don't have anything to complain about."
Ventajas: "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
Desventajas: "Everything was great !"
Ventajas: "evening flight. not too crowded"
Desventajas: "delayed by 1 hour meal was so-so"
Ventajas: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Ventajas: "The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home."
Desventajas: "Cannot say there were any negatives."
United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
Ventajas: "the Crew as always on ANA flights is amazing"
Desventajas: "The crew of ANA was incredible. I think it is my best flying experience to Asia"
Desventajas: "Chair isn’t comfortable."
Desventajas: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Ventajas: "Excellent service from the cabin crew."
Desventajas: "The Japanese (Washoku) breakfast was not as good as I expected."
Ventajas: "Flight attendants were amazing and so service oriented!"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Excellent crew!"
Desventajas: "It could have been quieter."
Desventajas: "Seat padding - seat was a bit firm"
Ventajas: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Desventajas: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
Ventajas: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Desventajas: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Desventajas: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Ventajas: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Ventajas: "Take off and landing was smooth. Stewardesses were very helpful."
Ventajas: "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
Desventajas: "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
Ventajas: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Desventajas: "Internet was more expensive than it should be"
Ventajas: "Food is good. Entertainment options are fantastic"
Desventajas: "Seats are very very narrow"
Ventajas: "Service, Cleanliness and Overall Quality"
Desventajas: "Seats could be better"
Ventajas: "Easy checking process. Friendly staff"
Desventajas: "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Great crews and good foot space!"
Desventajas: "Food was terrible! Getting worse every time !"
Ventajas: "Attendants were friendly."
Desventajas: "Flight was late."
Desventajas: "airline is unprofessional the whole trip was canceled"
Ventajas: "Nice space between seats for the economy class."
Desventajas: "The entertainment center (sound) did not work in my son's seat."
Desventajas: "See subject line"
Ventajas: "Everything was fine"
Desventajas: "The seats hurt my butt"
Ventajas: "Very helpful and accommodating flight attendants ... all with a smile!"
Ventajas: "Food & Entertainment"
Ventajas: "Good food and cabin service. Accommodating in connecting flight arrangements."
Desventajas: "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
Ventajas: "Good communication, food and services"
Ventajas: "felt Agent's kind care of elder (me) at Airport. Thanks."
Desventajas: "Full of passengers. Code Share!?"
Ventajas: "The flight attendants were very helpful."
Desventajas: "It is a very long flight."
Ventajas: "free movies"
Desventajas: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Desventajas: "No opción de español"
Ventajas: "Customer service and food!"
Ventajas: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Desventajas: "Everything was good. Only thing I could say is the plane felt outdated."
Ventajas: "The service and the seats"
Ventajas: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Desventajas: "The seats seem small and are ok in comfort."