Ventajas: "I love the vegan food that they provide me."
Ventajas: "Crew was nice"
Desventajas: "It was extremely loud the entire trip and after traveling for more than 24 hours beforehand, it was an extremely uncomfortable trip."
Desventajas: "The crew should speak better English. They polite and helpful but clear English is a plus value"
Ventajas: "Comfy seat"
Desventajas: "Less salt in the food"
Ventajas: "The crew was great, and seat was comfy compare to other European airlines seats"
Desventajas: "Less salt in the food would’ve been better"
Ventajas: "attentive and polite flight attendants"
Ventajas: "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
Desventajas: "Helpful, courteous, and well-informed Xiamen representatives."
Ventajas: "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
Ventajas: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
Desventajas: "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."
Ventajas: "The check in boarding pass is not that nice."
Desventajas: "The boarding pass people need to improve, especially to elderly people."
Ventajas: "The plane was very new. Good movies and tv shows."
Desventajas: "The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while."
Ventajas: "Crew was friendly"
Desventajas: "To many transfers"
Ventajas: "Very responsible and kind cabin crew. We were delayed by maybe 8-10 hours because of weather. The crew would have to work all night, but were very kind about the situation."
Desventajas: "Short flight; so there was no real in-flight entertainment. That's really alright though."
Ventajas: "Upgraded to business class for free and service was amazing."
Desventajas: "got severe food poisoning from the airline food."
Desventajas: "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."
Ventajas: "Almost nothing, this was a terrible flight and experience! The movies were good, that's about it."
Desventajas: "No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances."
Ventajas: "food and service"
Desventajas: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
Ventajas: "The flight was fine"
Desventajas: "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."
Ventajas: "787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
Desventajas: "Really, no complaints. More entertainment choices would be appreciated however is not my priority."
Desventajas: "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
Ventajas: "Clean plane. Left on time. Better than average legroom."
Desventajas: "Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport."
Ventajas: "Clean plane. Left on time. A little more seat room than many other carriers."
Desventajas: "Poor selection of movies. Want more light comedy"
Ventajas: "Nothing. never boarded. Took the train instead."
Desventajas: "1 hour connection. I missed my flight because the flight out of LAX got delayed."
Desventajas: "wrong food?"
Ventajas: "Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good."
Desventajas: "Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor."
Ventajas: "Complimentary wifi and excellent crew service"
Desventajas: "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
Ventajas: "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
Desventajas: "Some obstacles with early morning arrival and communications"
Desventajas: "Nobody helped me switch my flight around, I hate you."
Ventajas: "crew provide excellent and attentive service. food is good"
Desventajas: "food could be better"
Desventajas: "They will cheat u of money. Somehow. Beware."
Desventajas: "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
Ventajas: "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
Desventajas: "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
Ventajas: "The food was good and staff was friendly"
Ventajas: "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
Desventajas: "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."
Ventajas: "no regards for customers"
Desventajas: "no regards for customers"
Ventajas: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Desventajas: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
Ventajas: "The offerings of beverages and the choices were good"
Desventajas: "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."
Desventajas: "I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila"
Ventajas: "Crew and staff are professional and worked well together, fairly efficient"
Desventajas: "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
Desventajas: "El vuelo se demoró y durante la demora no daban noticias de la nueva hora de salida. Tuvimos que esperar dentro del avión alrededor de una hora y media."
Ventajas: "Crew was excellent"
Desventajas: "Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent"
Ventajas: "In-flight service were adequate. Not much offer for alcoholic beverages. Staff not much English speaking."
Desventajas: "Xiamen is very bad for transit passenger. 3 immigration check points 3 security baggage checks Has to pick up boarding pass with long lines. Cannot reserve seat on line."
Desventajas: "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"
Desventajas: "Was just a bit warm"
Ventajas: "Boarded early."
Desventajas: "Smaller plane so not much room to move around. No individual entertainment system."