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Ventajas: "Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines"

Desventajas: "To arrive on time"

Ventajas: "Nothing"
Desventajas: "Flights were late for more than 20 min. in both directions. Almost missed connecting flights in both directions. Had to pay for the luggage at the airport (luggage was not included in my ticket). Flight to my final destination was cancelled (first it was delayed, but I did not know that untill I got to the gate) I was diverted to other country (by other company), had to pay for hotel and taxi, missed almost two days of my vacation. On my flight back home, they have lost my luggage... hope they will find it. Now I am trying to get refund for cancelled flight, hotel, taxi, food... I will never fly with this company by my own choice any more!!!"

Ventajas: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Desventajas: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."

Ventajas: "Amazing crew"
Desventajas: "WIFI"

Ventajas: "No wifi or any entertainment. Flight delays and lost baggage!"
Desventajas: "No wifi or any entertainment. Flight delays and lost baggage!"

Desventajas: "Was very satisfied with everything."

Desventajas: "Mucho calor, mejorar el aire acondicionado al abordar"

Ventajas: "The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows."
Desventajas: "Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!"

Ventajas: "Everything:)"

Ventajas: "The crews are very polite."

Ventajas: "I had to pay 75 USD for 3.6 KG extra. Very annal"

Ventajas: "La puntualidad"
Desventajas: "No habia ningún entretenimiento"

Desventajas: "Boarding was not organized at all. I was sitting in the front yet I got in almost at the end and barely was able to find a place for my handbags. Ut took way too long and people had to stand for a long time to board. Crew members were not up to par either. I had my earphones and was watching a movie and feel asleep. And everytime one them passes by, they will knock me awake. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Totally unprofessional."

Ventajas: "On time take off"
Desventajas: "They serve non-halal food with Muslim menu. They think hat non-pork meat means halal/zabihah. Non friendly flight crew"

Desventajas: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"

Ventajas: "Efficient boarding, friendly crew, easy flight, on time arrival"

Ventajas: "I liked the abundant choices for entertainment and the comfortable seating."
Desventajas: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."

Ventajas: "El muchacho se nos hizo el checking fue sumamente amable."

Ventajas: "Servicio de azafatas y limpieza del avion"
Desventajas: "Aterrizaje del piloto"

Ventajas: "Puntualidad"

Desventajas: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."

Ventajas: "Can you assist my wife and me in getting Star alliance frequent flyer miles for this trip? Thanks"

Desventajas: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"

Desventajas: "Missed my flight!!!!!"

Desventajas: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."

Ventajas: "Everything was at the good level. Professional people to work with."
Desventajas: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"

Desventajas: "I sat in the last corner seat on the plane... very cramped as there’s no leg room, no window & was overbooked."

Ventajas: "Short flight, no major issues."

Ventajas: "I had double seat all to myself so that was nice."
Desventajas: "The flight was delayed by 2hrs because of the strike - very annoying. The food was average for the plane foodn but the desert was excellent"

Desventajas: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."

Desventajas: "Boarding was confusing seating for a 12 hour flight was not comfortable."

Desventajas: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."

Ventajas: "la comodidad del avión y su puntualidad fueron excelentes"
Desventajas: "No había nada de entretenimiento abordo"

Ventajas: "they asked me if I wanted an upgrade to business class - nice"
Desventajas: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."

Desventajas: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"

Ventajas: "Nice staff. efficient."

Ventajas: "Most of the crew were nice. Efficient."
Desventajas: "Ridiculously small seats and legroom."

Ventajas: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Desventajas: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"

Desventajas: "seats too cramped"

Desventajas: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."

Ventajas: "This time it seems I had a little bit more leg room. Which makes a big difference!"

Ventajas: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Desventajas: "Nothing negative"

Desventajas: "The delay in take-off"

Ventajas: "Short flight and the crew was attentive and pleasant."
Desventajas: "Loading of the bus to the terminal was slow only 1 bus was available."

Ventajas: "Captain Schmidt greeting boarders. Spotless interior. Cheerful in flight staff. On time. Pleasant in flight refreshments. Smooth transitions through each phase of the flight. Prompt baggage delivery. I will always go out of my way to use Austrian Airlines."

Desventajas: "I could not pay for check-in baggages when I bough 4 tickets for 4 passengers. So I called the airline customer service, and they told me that the first check-in baggage is free. However, when we boarded the airplane on 9/5/2016, we were charged 30 Euros for each bag, a total of 120 Euros for 4 checked in bags of 4 passengers. This is unfair, and I would like it to be corrected if possible. Thanks."

Desventajas: "My luggage was lost again It is the second time in a row that happens"

Desventajas: "While boarding, the AC was off due to a mechanical issue. The plane was uncomfortably hot, but the pilot and flight attendants were appropriately apologetic. The issue was resolved once we took off."