Ventajas: "El avión muy moderno, la puntualidad."
Desventajas: "El espacio entre filas, un desastre."
Ventajas: "The entertainment system was good."
Desventajas: "We have a 4 month old and we were the first ones to check in but all bassinet seats were booked. No one was even using them for bassinets. Not sure if they paid extra for those seats to have leg room but we had to hold the baby for 15 hours. They couldn’t do anything for us."
Ventajas: "Crew was supportive"
Desventajas: "Improve food quality and variety for vegetarians"
Desventajas: "The check in counter could open earlier. The line up was long. Our flight leaves at 0210 to Nanjing while the flights to Beijing leaves at 2:30 yet the check in counter open earlier than ours."
Desventajas: "The crew is always nice on China Eastern. They seem to be late a lot of the time. We arrived almost 1 hour late. The business lounge is TERRIBLE. Get something to eat in the airport, not in the lounge."
Ventajas: "Buena atención por parte de la tripulación ."
Desventajas: "Alimentos menos grasosos"
Desventajas: "Comunicación en inglés.. horrible comida"
Desventajas: "Comunicación en inglés... es mínima"
Desventajas: "Pésima comunicación en inglés... malísima comida"
Desventajas: "The food box had two bread items (a roll and a cake). I wish the food boxes were more diverse in nutrition."
Ventajas: "La tripulación genial y la puntualidad muy bien"
Desventajas: "Se que estamos en asia pero podrían poner el idioma español a las películas que se ofrecen"
Ventajas: "Crew still managed to provide me the veg meal, even though they didn't get the request."
Desventajas: "Type of food I chose on the website was not ordered with the airlines."
Desventajas: "Pesima comida"
Ventajas: "Superb Pilot we had a very nice flight. All the negative reviews i read was Deleted on my mind ‘coz we just had a wonderful experience with our flight. ‘Will definitely fly with you guys again. Congratulations China Eastern!"
Ventajas: "Seats reclined more than normal (in coach)"
Desventajas: "Disappointed there was only a fish dish which was offered as I don't eat fish. The seats reclined more than normal and was exited about how comfortable they were until I was told (not asked) to put it upright because the person behind me was eating."
Desventajas: "It would be good if the Chinese Eastern Airlines employees worked to improve their spoken English for the sake of those who don't understand Chinese. The airport announces over the speaker system were especially difficult to understand."
Ventajas: "Great seat"
Desventajas: "Not good food in Business Class. Below average."
Ventajas: "Crew is able to smile compared to other Chinese airlines."
Desventajas: "Passengers on economy are allowed to seat on unoccupied seats with more leg room."
Ventajas: "Cheap flights and very modern airplane"
Desventajas: "Food wasn’t great, my bags didn’t make the connecting flight."
Ventajas: "Cheap flights, great alliance"
Desventajas: "Food was not great, many people on board were very rude, someone even clipped her nails and airline attendant didn’t say anything"
Ventajas: "Me gustó que al ser un avión más pequeño, había filas de asientos sólo para dos personas, por lo que si viajas en pareja, es muy conveniente."
Desventajas: "Que las opciones de alimentos no fueran exclusivamente comida china para los vuelos internacionales."
Desventajas: "El clima de la cabina estaba muy frio y luego ya no aguantabamos el calor. Muy malo"
Ventajas: "EVERYTHING WAS EXCELLENT"
Desventajas: "Mi maleta no fue subida al avión y llego en más de un dia despues"
Ventajas: "food was plenty and delicious"
Ventajas: "Good service; timely boarding"
Desventajas: "Too many stops; long layover"
Ventajas: "The flight itself was ok. The crew was fine. Just a snack served for a long flight."
Desventajas: "The flight was delayed over three hours. The excuse was the other airport was closed but I think the actual reason was the inbound flight was three hours late."
Ventajas: "Price was reasonable, there were screens on each seat. The flight was very smooth."
Desventajas: "The seats we bought together weren’t located together. The crew was rude and abrupt. The Wi-Fi was almost nonexistent. The seating was VERY cramped and for a 15 hour flight that’s a dealbreaker. Also, although I am not a vegetarian, I was surprised/disappointed to find they didn’t have a vegetarian meal option."
Desventajas: "Everything, will never use again. Worst flight experience I have had has been with this airline"
Desventajas: "Food, dirty bathroom, smells badly and more"
Ventajas: "compared with others."
Desventajas: "The 1 hour delay for take off"
Ventajas: "Staff was great, Restroom was clean"
Desventajas: "Food was sparse and only had Chinese food, no western options. Food menu on the screen was unavailable. Entertainment was weak."
Ventajas: "Personal atento. Siempre haciendo lo mejor para que te sientas bien."
Ventajas: "flat bed"
Desventajas: "La tripulación no fue amable conmigo porque yo no sabía hablar chino y ellas no hablan bien inglés. No hacen el menor esfuerzo en ayudarte y ofrecerte algo de comer que no sea esa comida horrorosa! La comida es Terrible! Jamás en mi vida, en ninguna clase o compañía me ofrecieron una comida fan asquerosa. Llevar lonchera!"
Desventajas: "They lost my bag and didn't know where it was until 4 days after. They were slow and not very helpful."
Desventajas: "Delayed bad service poor food"
Ventajas: "Plane is new, great service. Overall excellent"
Ventajas: "The food was good given I had specialised meals, in which it was provided with ease. The plane ride was easy and comfy (6'3) enough leg room for my hight unlike most. Not overly strict with luggage, always asking for a better to serve. Transportation to and from the provided hotel was easy crew was helpful, hotel staff arranged everything including pickup time, wakeup call, and breakfast. The Chinese officials were helpfull as well since they had to check my luggage and assist me for I forgot to removed my batteries to my carry on instead ."
Desventajas: "retrasos injustificados en transito, pese a tener tiempo no me dejaron pasar"
Ventajas: "Se demoró 5 horas más en salir, cuando salió nos toco esperar mucho en el avión, no quisieron devolver el dinero."
Desventajas: "Terrible aerolínea y nadie sabía inglés"
Ventajas: "After losing booked business class seat, the crew did the best the could to make up for the inconvenience."
Desventajas: "I booked a Business Class seat but when I arrived to check in I was informed that they changed equipment and I now had a Economy Class seat at the back of the plane. Completely unacceptable even with their promised refund (which I doubt I will receive without a great deal of time invested between this site and the airline), and compensation given at the airport."
Ventajas: "The boarding process was very efficient and the flight attendants were very friendly and accommodating as I do not speak Chinese. The flight was on time and had a smooth take off and landing."
Desventajas: "Not the airline's fault but I was seated with a young child next to me (I was in a window seat) and another young child in front of me. The two kids spent the entire flight jumping around in the seats playing and talking over me. For a short flight it was bearable but on a longer flight would have been very annoying. The flight crew did very little to get them to sit or stop yelling during the flight."
Ventajas: "There were clearly ATC delays at Pudong but it us not the habit of Chinese airlines to keep passengers updated. A frustrating hour on board."
Desventajas: "No info"
Ventajas: "Early morning flight MNL-PVG on an A321. Check in was well-staffed and plane relatively new. The flight attendants were efficient. Food was just a stuffed pastry for a 3.5 hour flight. Seat pitch was good. Overall it felt like flying a U.S. airline. Not at the same level of excellent service as a lot of Asian and Middle Eastern airlines."
Ventajas: "Two and half hours delayed. This is a consistent problem when flying China Eastern"
Desventajas: "2.5 hours of delays"