Flew business class. Our luggage was the last to arrive at the belt; 15 minutes after the last bag. Sigh.
Ventajas: "Terrible airline company. It’s a ripoff!"
Desventajas: "Honesty. Ripoff!"
Ventajas: "we had extra legroom travelling with an infant"
Desventajas: "the staff could have been a little considerate when serving food to you while you're holding a sleeping baby"
Desventajas: "the food could have been nicer"
Ventajas: "Helping and immediate response."
Ventajas: "The people at the check-in desk."
Desventajas: "A light snack and drinks would have been good. Even just water."
Ventajas: "Tripulación muy bien"
Desventajas: "El sabor de la comida no estuvo muy bueno"
Ventajas: "On time"
Desventajas: "No control of children on group tour, allowed to yell and run around. Express Immigration pass not available"
Ventajas: "Smooth flight, great entertainment"
Desventajas: "Whilst the main meal was ok, as far as breakfast on the LHR to KUL sector was concerned, by the time I was served my preference was no longer available. The crew member who served me made no attempt to see if another colleague had my preference available."
Ventajas: "I was surprised to board an A380 to fly from KUL to BKK"
Desventajas: "In Bangkok we had to get off on the field to board a bus"
Desventajas: "Malaysia airlines lost my luggage. Delayed for over 24 hours and had to send to another airport. Cost me hundreds of dollars and no compensation provided"
Desventajas: "Fight was delayed"
Ventajas: "Fast flight and boarding time"
Desventajas: "Inflight food was bad, luggage at the airport took Long"
Desventajas: "For 50 min flight we waited 45 mins in taxi"
Ventajas: "Attendants were very good"
Desventajas: "12 hrs in the air!!!"
Ventajas: "Short flight."
Desventajas: "One of our luggage was delayed during transit."
Ventajas: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Ventajas: "We arrived at the counter 1:50 before scheduled departure. The queue took 55 minutes for us to reach the counter. We were told then we should have rushed the counter to clear the 1 hour hurdle. There was no approach by staff to warn the waiting queue to do this. We were given boarding passes and told to try our luck taking the luggage through security and try gate baggage check. We made the plane 20 minutes before scheduled departure"
Desventajas: "Very old plane equipment Short seat pitch limits economy class passenger comfort"
Ventajas: "Liked the USB port for recharging electronic devices"
Desventajas: "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
Ventajas: "Food and hospitality"
Desventajas: "Canceled flights both directions. Poor airport. Long runway times. When told I was notified about the canceled flights, I was issued absolutely no apologies."
Desventajas: "They damaged MY OVER 400 Euro suitcase handle and said that they dont take any responsibility!!!"
Ventajas: "Seats and entertainment"
Desventajas: "Bad landing,"
Ventajas: "Latest informtion about the weither"
Desventajas: "Flight Costume"
Ventajas: "I like having my knees up in my eyeballs on a plane and having to be pried out of my seat with the jaws of life at the conclusion of a flight."
Desventajas: "Flight was 3 hours late!"
Ventajas: "Took off on time, landed early, business class cabin was comfortable and food was ok."
Ventajas: "Service from the crews"
Ventajas: "It was a very good flight ."
Ventajas: "Good food for airplane although I was in the back of the plane and they ran out of what I preferred to have. Lots of free drink options."
Desventajas: "Small seating area, hard to sleep on a 13 hour flight"
Ventajas: "Left and arrived on time. From just the flight point of view, it was correct but traveling now is more than leaving from A in order to arrive to B"
Desventajas: "I could not select that we wanted a vegetarian menu on the website of this company. The KUL airport is not very big, not many things to do there, very few restaurants. The issue is that if you fly with this company you arrive at KUL. Steward was kind but rough - efficient like a robot... and the headphones are very poor, I could hardly understand what was said when watching the films."
Ventajas: "Service in the plane"
Desventajas: "Service at the airport."
Ventajas: "Delicious food"
Desventajas: "No entertainment"
Ventajas: "We missed our flight connection in KL due entirely to our fault. M-Air staff helped us get onto the next flight. Economy was full so we paid for an upgrade to business class but we were seated in first class. Wonderful crew, service, cabin and flight."
Ventajas: "As always the crew is good and also the food. The seats in economy are not comfortable though."
Desventajas: "Luggage was damaged and the airlines is not responding to my email. Web checking did not work (with an error asking me to contact customer service at the airport) at both departure and arrival flights. I never fly in middle seats but was forced to do so since the staff couldn't give me an aisle seat during check in. I am still waiting for the airlines to contact me about damages."
Ventajas: "The ice cream is a pleasant surprise."
Desventajas: "prepacked juice. Could be more option."
Ventajas: "Service excellent"
Ventajas: "On Time"
Desventajas: "No newspapers"
Ventajas: "Much better than Air Asia of course."
Desventajas: "I dont know about the weather condition but I did feel a rough landing. I do feel the standard of the cabin crew deteriorating. Unlike few years back."
Desventajas: "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
Ventajas: "Seat leg room seemed better than US carriers. Food was not exciting."
Desventajas: "Cabin crew very n8ce."
Ventajas: "Bangkok Airways era quien operaba el vuelo y es la mejor línea aérea de Asia. Increíble servicio, comida, personal, limpieza, ama lidiad, servicio gratis en el lounge. 10 puntos."
Desventajas: "Salir con retraso pero entiendo que fue por el mal tiempo"
Ventajas: "Increíble servicio, puntualidad y amabilidad. 10 puntos!"
Desventajas: "On our way from KL to Manila, there were no screens for my children to watch and a not G rated Chinese movie to watch, only. It was really inconvenient and not a very good experience."
Desventajas: "No entertainment system, bathrooms only at the end."
Desventajas: "seat is not completely clean..."
Ventajas: "Excellent customer service...the flight attendants really put the passengers first. The food was also enjoyable and the in-flight entertainment choices were nice for varied interests"