Desventajas: "Baggage allowance is lower than most other airlines"
Ventajas: "The crew is consistently wonderful!"
Ventajas: "I like how everything went to be honest. No complaints :)"
Desventajas: "I enjoyed it all :)"
Ventajas: "Very helpful in getting on board luggage stowed, attractive interior"
Desventajas: "Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight."
Ventajas: "Crew was great, plane was modern and clean"
Desventajas: "We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own"
Desventajas: "Terrible service and all around outcome. Would not fly Air New Zealand again"
Ventajas: "Premium economy is the way to go. So much more comfortable."
Desventajas: "This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable."
Desventajas: "They lost are baggage"
Ventajas: "Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated."
Desventajas: "The flight left late, making it stressful to catch my connecting flight in Auckland."
Ventajas: "Generally Excellent."
Desventajas: "After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home."
Ventajas: "Great food and crew"
Desventajas: "Seat comfort , WiFi"
Ventajas: "The crew were all very attentive."
Ventajas: "Fast transit connections in Auckland, Good times for departure/arrival"
Desventajas: "When I booked I chose seats, then the aircraft changed and I ended up with the family split. It would have been nice if they had at least sent an email giving me a chance to select new seats"
Ventajas: "I would encourage no one ever book with New Zealand Air again."
Desventajas: "The rude and self righteous gate agent with horrific breath threatened to call security if I did not leave the boarding line and sit and wait until the flight left."
Ventajas: "Wonderful cabin crew made us laugh and our flight flew by. Great entertainment options and the food service was delicious."
Ventajas: "This flight was on the 777-300 plane leased from EVA. Boarding proved to be a bit of a slow grind due to the inordinate number of families with children on this particular flight. Our fault for not realising this at time of booking. Flight itself went very smoothly. Seats were fine. Not a huge selection of movies to choose from. Felt the crew went about their duties without fuss and ticked all the boxes for me."
Ventajas: "Solid friendly n professional flight crew."
Desventajas: "When checking in we asked about an exit row seat. The NZ official claimed the flight was full n nothing available. Once on the 2/3 full plane, 9 of the 12 exit row seats were empty. Bottom line was she was lazy and unprofessional in simply Lieing."
Ventajas: "Crew was so friendly and helpful"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Desventajas: "I was not given a chance to make a seat assignment on the Alaska legs between Seattle and LA and ended up being stuck in a middle seat going both ways. There,was no option during booking to make a,seat selection. This was also true for the LA to Auckland outbound leg. This is an area needing improvenent."
Desventajas: "Set seats for 2 middle of 4 middle row E & F seatsw"
Ventajas: "Excelente todo!"
Ventajas: "Seats were comfortable, bathrooms were good."
Desventajas: "Food was not good. No vegetable choice unless you had prearranged. Breakfast was just ok."
Ventajas: "I got there on time"
Desventajas: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"
Ventajas: "The customer service was great when I missed my flight."
Desventajas: "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."
Ventajas: "There was a blanket, pillow, and headphones on my seat when I arrived."
Desventajas: "We were not able to select our seats and didn’t realize we had received the seat and bag fare. We only received a cup of water and were seated in the next to last row, often overlooked and not acknowledged."
Ventajas: "Skycouch a bit pricey, but worth it. Allowed sleep to be possible and comfortable on an overnight flight"
Desventajas: "Nothing to complain about"
Ventajas: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Desventajas: "Check In Issues related to code share flight"
Ventajas: "$220 to take an extra bag. This is stupid. Why no disclosure about bag fees"
Ventajas: "We did not use the food or entertainment"
Ventajas: "Staff & aircraft were good."
Desventajas: "Flight was little late but not too bad."
Ventajas: "Technology viewing screens"
Desventajas: "Connecting flights from Charles Dr Gaulle airport to Heathrow airport"
Ventajas: "Paid extra $100 for 2”premium “seats. What a joke. And no entertainment for an 11hour flight!!"
Desventajas: "Food was ok for airplane food"
Ventajas: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Desventajas: "All g."
Desventajas: "Lo perdí"
Ventajas: "everythign aboht the trip was great"
Ventajas: "I like SkyCouch."
Ventajas: "Crew are good, TV shows are included"
Desventajas: "Charging for movies seems a bit too low cost!"
Ventajas: "Not very much"
Desventajas: "The crew in my area didnt like her job or passengers in general and it was obvious."
Ventajas: "Awesome crew! Tasty food! Comfy seats!"
Ventajas: "short flight made seats less inportant"
Desventajas: "not the seats I selected in October"
Desventajas: "The touch screens on the seats for the entertainment are difficult to use because they are not very sensitive. I found myself having to tap the screen extra hard and repeatedly sometimes before it responded."
Ventajas: "The flight crew was very friendly."
Desventajas: "The seats were too cramped."
Ventajas: "Crew was very friendly. Boarding and replanting was smooth and efficient."
Desventajas: "Seats were tiny. Arm rests did not rise. Seats barely tilted back. You had to fight with the touch screen entertainment system to get it to do anything. Also it seemed like we sought out the most turbulent altitude possible."