Ventajas: "the cushion to sleep on"
Desventajas: "the blanket"
Ventajas: "The crew was very hospitable and friendly"
Ventajas: "Entertainment and board WiFi excellent"
Desventajas: "Boarding was a surprise, at least 200 m walking in the light rain, no previous warning."
Ventajas: "I liked sleeping for 10 hrs & arriving in AKL ready to roll!"
Desventajas: "I paid for seats, but there is no record of my purchase at NZ air."
Desventajas: "Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline."
Ventajas: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Ventajas: "Crew were always friendly and just looks happy to do their job. Seat were comfortable enough for what I paid for"
Desventajas: "I couldn’t get the seat to recline."
Ventajas: "Great crew. Wine and cheese was nice."
Desventajas: "Nothing. All good."
Desventajas: "No enough blankets when feeling cold"
Ventajas: "Comfortable seat."
Desventajas: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."
Desventajas: "Suuuppppeerrrr delayed and I didn’t feel that an empty middle seat to be considered business class on my2nd leg from London to Munich."
Desventajas: "Due to limited internet in Rarotonga, we weren’t able to fully check in until we got to the counter. The flight in came with two checked bags and not our flight to Auckland. We were expected to pay a fee at the counter but was charged $170 for the counter checkin of one bag. This price was not listed or posted anywhere during the booking or via email for mobile check-in."
Ventajas: "Everything. Best service and great seat room."
Ventajas: "The option to gate check strollers for easy access with a toddler"
Desventajas: "The stroller wasn't delivered to the gate by Air New Zealand"
Desventajas: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Ventajas: "Friendly crew"
Desventajas: "Pity that a light meal wasn’t served fir free but understand because of low price"
Ventajas: "Inflight magazine was just the right length for the flight time"
Desventajas: "Cookie was stale and coffee was nothing special... but that’s typical of all airlines"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "No security on this regional flight; made it simple to board. Very quiet for a turboprop aircraft. Boarding was delayed and not well announced."
Desventajas: "No air vents"
Ventajas: "My first long flight. Although long flights can be difficult, my experience was great. The staff was nice and friendly. The flight was enjoyable I liked the food and drink service. Good selection of music, movies, as well as other information provided, such as information about place to be visited. I was traveling with two friends, we did not sit together, but we were able to message each other via the texting service on the screen, that was awesome!"
Ventajas: "Crew was very nice and friendly Plane was clean Entertainment was good"
Desventajas: "Vegan breakfast was a bit odd (more of a dinner than a breakfast). Temperature was a bit on the cold side (I had a sweater, vest, jacket, and the blanket and was still cold)."
Ventajas: "Excelente todo!"
Ventajas: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
Desventajas: "Friendly and efficient"
Ventajas: "Very friendly staff, speedy boarding, nice comments from the captain."
Desventajas: "All the staff were in the lounge meaning paid users were turned away. Upgrade denied by staff working in lounge because all staff had been allocated the business class seats. Staff should be bumped for paying airpoints members."
Ventajas: "Boarding and service were attentive, entertainment excellent"
Desventajas: "The seat space is little cramped even for a relatively slim 5'11". Food taste was below airline average."
Ventajas: "Flight was delayed due to A/C difficulties, But no big worry for me. I had no other flight to catch in Wellington."
Desventajas: "Captain's sense of humor."
Ventajas: "On time, great customer service, the in flight entertainment is amazing! Even the food tastes good! Seats were comfortable, toilets and plane were clean, all around amazing."
Desventajas: "Nothing, it was perfect."
Ventajas: "Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience"
Desventajas: "Lo perdí"
Desventajas: "They were great"
Ventajas: "No complaints at all"
Ventajas: "Personal seat entertainment system, good choice movies& tv . My seat was comfy for coach, free wine was nice."
Desventajas: "Using a 777 meant longer check in time and was much longer arrival time and baggage collection. Meant I was stuck in Auckland traffic because of the extra time"
Ventajas: "Low initial ticket price"
Desventajas: "Extra charge to get to sit next to my wife, which I was subsequently told I didn't have to pay because if my frequent flyer status (star alliance gold), but no, so sorry, no refund of that extra fee possible. Cheap!"
Desventajas: "Food was horrible"
Ventajas: "Flew from LAX to NZ and then to Tonga. Both flights were amazing with the best cabin crews. I would highly recommend Air NZ."
Ventajas: "Boarding from last row first"
Desventajas: "Food was just okay."
Ventajas: "The food and service was great"
Desventajas: "I dislike the system where some people are served food and their neighbors are not and no one knows if or why they are being fed or not fed. Apparently, I was in some sort of category where I was fed and my seatmate was not and neither of us knew why. Also, the entertainment being pay-to-play is just stupid."
Ventajas: "I was in Premium Economy and everything was wonderful! The food the entertainment system and extra legroom (with a leg rest!) was fantastic! I slept so well!"
Ventajas: "We think Air New Zealand is by far the best airline we've ever flown on. Service, food, entertainment were all superlative"
Ventajas: "Crew was helpful and professional."
Desventajas: "Seats are unbelievably cramped. Not enough legroom or cargo room under the seats. It seems they put more seats in than the aircraft was meant to have. Made experience of 10 hour flight much more difficult."
Ventajas: "I really like Air Newzealand!"
Ventajas: "Rare beef salad was fantastic"
Desventajas: "Didn'the get a cup of coffee!"