Desventajas: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Ventajas: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Desventajas: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Ventajas: "In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!"
Desventajas: "I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere"
Desventajas: "Boarding crew was nasty will never fly with you guys again"
Desventajas: "Mucho calor, mejorar el aire acondicionado al abordar"
Ventajas: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Ventajas: "La puntualidad"
Desventajas: "No habia ningún entretenimiento"
Ventajas: "Generally very pleasant flight"
Desventajas: "No complaints"
Ventajas: "The boarding process was short and quick. Entertainment choices were excellent."
Desventajas: "I was hoping for a more traditional Austrian meal but the food was just fine."
Ventajas: "Efficient boarding, friendly crew, easy flight, on time arrival"
Ventajas: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Desventajas: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."
Ventajas: "El muchacho se nos hizo el checking fue sumamente amable."
Ventajas: "All flights were on schedule"
Ventajas: "Servicio de azafatas y limpieza del avion"
Desventajas: "Aterrizaje del piloto"
Desventajas: "No place to put my feet. No foot room"
Ventajas: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Ventajas: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Ventajas: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Desventajas: "This was a great flying experience."
Ventajas: "Great food. Exceptional service. Clean airplane and toilets. The whole flight was smooth and comfortable. And we were in coach!!!"
Desventajas: "All was great."
Ventajas: "Highly efficient transfer (45 minutes between flights)"
Desventajas: "too short a time to transfer between flights as a very long distance between gates,"
Desventajas: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Ventajas: "The service was superb!"
Desventajas: "The flight was too short."
Desventajas: "May bags didn't make the transfer and were sent on to me the following day."
Ventajas: "Arriving alive. Attentive service was a nice bonus."
Desventajas: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Ventajas: "On time departure, friendly staff"
Desventajas: "GET AN AGREEMENT WITH GLOBAL ENTRY"
Ventajas: "The service. Very attentive staff."
Desventajas: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"
Ventajas: "i loved the food, the alcohol, the specialty coffees. i loved the service. i loved the lay down seat. i loved the entertainment."
Desventajas: "no complaints whatsoever. this was my best flight to vienna- or to europe."
Ventajas: "The outbound flight from Vienna to IAD had much better service. The return flight from IAD to Vienna, the crew didn't come back to refill water or ask to top up drinks. The food choices were more limited. The entertainment system on the flight needs a larger selection."
Ventajas: "easy boarding"
Desventajas: "bad seating. you previously provided a comfort kit but discontinued it."
Desventajas: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Ventajas: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Desventajas: "Nothing - it was a great flight"
Ventajas: "la comodidad del avión y su puntualidad fueron excelentes"
Desventajas: "No había nada de entretenimiento abordo"
Desventajas: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Desventajas: "My father and I were seated in biz class but were unable to sleep because of a fan noise directly over our seats in Row 9. We complained to the attendant about it but she was unable to determine the cause. Many hours later, a different crew member identified the noise source and stopped it by simply flipping a switch. This disruptive noise could have easily been avoided but the ignorance of the crew member to whom we complained failed to solve it. By the time the second crew member identified the problem there was not enough time to sleep. This experience was extremely disappointing. We paid extra to fly business class so we could sleep, but this ridiculous crew error fouled our plans. We asked the crew to file a report about it and they did. Look into it. We expect a refund of the extra fare we paid, or else we will never fly Austrian Airlines again. I am an affluent person and I travel internationally 6 times per year. You would be smart not to anger me and lose my business."
Ventajas: "The venue was overall ok"
Ventajas: "All flight members were servicing very pleasantly"
Ventajas: "The crew were very nice"
Desventajas: "Toilets could be cleaned more often"
Desventajas: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Desventajas: "I luked the atmosphire and the silence ."
Ventajas: "Their first class looked very comfy"
Ventajas: "everything on time, good selection of movies"
Desventajas: "the food....pretty bad"
Ventajas: "Never again with KAYAK. Sorry."
Ventajas: "Wonderful experience"
Ventajas: "Everything went well other than what was served for breakfast."
Desventajas: "The food that was served for dinner was fine. Some fruit/yogurt would have been far better for breakfast than the muffin that was served."
Ventajas: "Very good choice of Entertainment. Crew is very kind AND helpfull.Excelent service from the begining to the End."
Desventajas: "Seats in economy class were crammed with next to no leg room"
Ventajas: "Food, courtesy of flight attendants."
Desventajas: "Old plane. Very little space in chairs."
Distancia entre pasajeros muy buena con asientos libres entre cada dos. El entretenimiento a bordo nulo. Accesos wifi pero de pago. Toda la comida de pago.
Ventajas: "Lo que me gustó que ma tripulación abrió la puerta trasera para que bajaremos xq estaba muy lleno"
Ventajas: "Vuelo cómodo. Espacio entre sillas suficiente se agradece"
Desventajas: "El premio del tíquets alto."
Ventajas: "that there was a water and a blanket on each seat!"
Desventajas: "I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off."
Desventajas: "Noise in aircraft. Transit time between flights was too short."
Ventajas: "Good boarding process and crew today."
Desventajas: "Plane was delayed and connection in Copenhagen was missed, resulting in a five-hour delay overall."
Desventajas: "Seats are too small in economy to be comfortable. Boarding was unclear and confusing, mainly because I didn't have a boarding group on my boarding pass."
Desventajas: "I was unable to make it to copenhagen due to missing my connection"
Ventajas: "The airplane was modern and well kept. The crew were attentive and kind."
Desventajas: "Nothing - our flight out was great!"
Ventajas: "Food was okay. Very smooth landing"
Desventajas: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."
Ventajas: "Great flight on SAS"
Desventajas: "Very good food and outstanding choice of movies as entertainment."
Desventajas: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Desventajas: "No sabia cuando compre el boleto que esta era una linea aerea de bajo costo. No hay servicio a bordo"
Ventajas: "Muy bueno el sistema de entretenimiento a bordo"
Desventajas: "No sabia que cobraban todas las bebidas"
Ventajas: "Crew was friendly and professsional. Breakfast was good , as well as the selection of movies."
Desventajas: "Apparently SAS is not part of the TSA network, so I was unable to use my Global Entry membership to get TSA Pre-Check. Non-alcoholic beverage service was meager (one beverage only)."
Ventajas: "Everything was nice and smooth. Nice comfort and smooth flight, arriving slightly before the time"
Ventajas: "Friendly service. No problem with moving to open seats to stretch out."
Desventajas: "Even though it was an older plane, it was still comfortable."
Ventajas: "Plane was fine and it arrived on time."
Desventajas: "Main meal was awful. Crew was hard to find. Also water or juice was not served on flight after the meal (for hydration)."
Ventajas: "Decent movie selection and very smooth landing"
Desventajas: "Surprised that Asian airlines typically havr larger and more comfortable seats. The SAS flight was fully booked and you could feel the cramped-ness of it. Also we weren't given the choice of what to have for our meals and were merely handed our food. Lastly, the flight was very, very uncomfortably warm."
Ventajas: "I was running late to my flight, and I found the SAS customer service line exceptionally helpful in helping me make the right decisions regarding how best to deal with the risk of missing my flight. In the end, I made my flight in time, but I found customer service critical in making the best decisions regarding my pre-flight transportation. Additionally, the flight was smooth and enjoyable."
Ventajas: "The crew was so amazing and friendly!!"
Desventajas: "Should at least serve some water"
Ventajas: "Power plugs at all seats"
Desventajas: "2+ hrs late on departure, could not confirm follow on connecting flight. Could not select seats online. Airbus aircraft ventilation is weak. Movie selection was inadequate. No "free" alcohol and high prices. Pay WiFi in economy but "free" everywhere else"
Desventajas: "Un poco viejo el avión"
Ventajas: "Good leg room. Tasty meals. A good variety of entertainment options."
Ventajas: "Great service, on time departures and arrivals. Two meals on the trans Atlantic portion of our trip."
Ventajas: "Boarding was easy, I'm a Star Alliance Gold member so was able to get on board first. There were significant delays leaving Dulles and our connection was tight, but SAS held the flight so I give them props for that."
Desventajas: "The crew was grumpy and unhelpful, but I can usually overlook that. What really got me was this: YOU HAVE TO PAY FOR BEER & WINE ON THIS INTERNATIONAL FLIGHT! Never in my 25 years of international travel have I seen this from a mainstream carrier. For this fact alone, I will never fly this airline again. You also have to pay to pick your seats in advance."
Ventajas: "service was good"
Desventajas: "The plane was full. Sets in economy were very small."
Desventajas: "Older plane with no entertainment"
Ventajas: "Technically, since the first leg of my flight was changed I no longer flew this route, but it was through the same airlines and they fixed my issues no problem."
Ventajas: "Timely or even earlier arrival. Generally, very good experience"
Desventajas: "Delay after delay. Screaming kid"
Desventajas: "In-flight entertainment did not work, veggie meal I ordered was not there, and when I asked if I could have one of the extra business class meals, I was told no. I further asked if I could just have some chips from the snack basket and that was met with a death glare from the female flight attendant. All in all, the flight attendants were rude and unwilling to accept any ownership in the poor conditions of this 9 hour flight."
Ventajas: "Modern plane, great entertainment system"
Desventajas: "Paying for booze, vegetarian breakfast is awful."
Desventajas: "Small and tight seats."
Ventajas: "Igual a todas las aerolíneas regulares"
Desventajas: "Que sea una aerolínea promedio, sin valor añadido"
Desventajas: "The plane was very old and not maintained well, dirty and not clean from the previous flights"
Ventajas: "The choice of movies and tv shows was excellent. Also picture on tv was very good."
Desventajas: "Seat was not very comfortable."
Ventajas: "Clean, comfortable plane."
Desventajas: "No free alcohol. Limited food options."
Desventajas: "Seats are allowed to recline to far. When you are sitting behind someone who has reclined their seat you have no room"
Ventajas: "The crew was very kind!"
Desventajas: "Tiny seats and no free drinks on an international flight....whats up with that?"
Desventajas: "Too much meat in meals."
Ventajas: "Flight was fine, service good, and our seat choice excellent."
Desventajas: "We left an iPad on board in Copenhagen and found that there was no way to inform SAS!"
Desventajas: "sas online seat selection and checkin, computer crashed"
Desventajas: "No individual seat control of airflow. The plane was very warm and there were no vents at each seat."
Ventajas: "Attendants allowed any standing to ease weary legs as long as it was out of the way."
Desventajas: "I was bumped off. So I liked nothing about that SAS flight."
Desventajas: "Lost luggage delivered today"
Ventajas: "On time bags made connection"