La comida estuvo muy mala
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Desventajas: "No additional comment"
Ventajas: "I had a nice exit row seat so that was nice"
Desventajas: "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"
Ventajas: "The crew was amazing. The meal choices were great !"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Desventajas: "Really no complaints"
Ventajas: "Flight experience in JAL is excellent."
Ventajas: "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
Desventajas: "Na"
Ventajas: "Excelent good service.Staff are friendly."
Desventajas: "Almost i like everything"
Desventajas: "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
Ventajas: "Food was excellent and service came frequently. In-flight entertainment was amazing."
Ventajas: "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
Desventajas: "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
Ventajas: "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
Desventajas: "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
Ventajas: "service was excellent. Seating was OK in spite of it being economy."
Desventajas: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
Ventajas: "The crew was excellent and the gluten free meal I requested ahead of time was the best airline gluten free meal I've ever had!! :)"
Ventajas: "It was pretty comfortable for a 14hour flight and all the flight attendants were super nice and very helpful. Different then most airlines in my opinion. Next time I go to Japan it will be with Japan Airlines no doubt!"
Desventajas: "The only thing I didn't like Was leaving the plane."
Desventajas: "Plane was very hot"
Ventajas: "Crew service responsive and helpful."
Desventajas: "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."
Ventajas: "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
Ventajas: "Comfort"
Desventajas: "Food can be better."
Ventajas: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Desventajas: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Ventajas: "Friendly and respectful staff, great meals, tasty!"
Ventajas: "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
Desventajas: "Food was not the worst but not so great"
Ventajas: "Everything bad"
Desventajas: "Bad customer service, I don't speak English good , can't understand them jet blue"
Ventajas: "The food, the movies and games were really great. There should be more games, though."
Desventajas: "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."
Ventajas: "Very good premium economy seats and airline service was excellent - highly recommended"
Ventajas: "Good service, good food. On time arrival. Comfortable seats. Great airline."
Ventajas: "Staff was great and plane was clean"
Ventajas: "Service"
Desventajas: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Ventajas: "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
Ventajas: "Everything was perfect - crew, food, service, comfort, entertainment."
Ventajas: "The most polite and attentative flight attendants and great food options."
Ventajas: "Food and drinks"
Desventajas: "Nothing"
Desventajas: "Same thing as above"
Ventajas: "Overall flight was comfortable and staff was friendly."
Desventajas: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
Ventajas: "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
Desventajas: "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
Ventajas: "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
Desventajas: "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."
Ventajas: "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."
Ventajas: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
Ventajas: "Food was really good!!! It was way"
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Excellent service"
Desventajas: "Not a lot of vegetarian options"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "Great service. Great seat."
Ventajas: "Very nice"
Desventajas: "Good"
hacía demasiado frio, me resfrié , la seleccion de peliculas deja mucho que desear
hacia demasiado frio en la cabina, me resfrié
Ventajas: "The crew was outstanding, had the same lady from the crew on the departure to Australia and on the way back to Dallas take care of me with the unlimited bundaberg ginger beer and hourly checkup to see if I needed anything else."
Ventajas: "Entertainment and food and drinks. The recline in the chair allowed for sleeping."
Desventajas: "I wish there was more seat room especially when the seat in front reclines."
Ventajas: "Everything was marvelous. The staff, food, and entertainment were excellent just like on our flight with Qantas from Vancouver to Sydney."
Desventajas: "Nothing."
Ventajas: "Smooth flight"
Desventajas: "Better informed available for self serve in back"
Ventajas: "Love qantas airways! Such a great and safe airline."
Ventajas: "The crew was amazing! Its amazing the difference in overall politeness of that australian based flight crew vs a US based crew. Every need, every question, every request answered with a smile."
Ventajas: "Service, food entertainment and catching up the lost time"
Ventajas: "Great crew and good food."
Desventajas: "Delayed departing."
Ventajas: "premium economy! excellent service in LAX by QF ground staff on transfer"
Desventajas: "Nothing!"
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Desventajas: "We boarded very late, and had no place to wait at the gate (it was locked off) and got no explanation. My headrest broke off midflight. There were no good vegetarian options on the flight, and the entertainment system was very old and hard to see."
Desventajas: "Seat was broken. Plane was very warm, but Very friendly crew, and flight was on time :)"
Ventajas: "We eventually got to our destination safely although very stressed"
Desventajas: "The plane from Sydney to Brisbane was awful. The section where we were seated had a permanent cover over the windows, ours and others near us, over a large section. This was really claustrophobic. It was like being in a closed in tin can. It should be disclosed that the window seat is not a window seat so you have the option to change to somewhere else. The seats are really quite cramped. A huge delay"
Ventajas: "The service and flight as total."
Desventajas: "No issues."
Ventajas: "Sleeping did not disturb me and happy to miss meal. So polite was the crew I wish I could fly Qantas all the time."
Desventajas: "MIssed out on my bloody mary!"
Desventajas: "- There was a massive line for boarding and it took a while. We ended up leaving a little late because of it. - The crew overlooked the row I was in a few times. We had to call for assistance to get rubbish removed. - One of the toilets didn't have running water in the basin from the second hour of the flight onwards. - The galley in the back was locked for most of the trip. - The food wasn't cooked properly. - Everyone was asked if they wanted a drink with my meal except for me."
Ventajas: "Friendly crew"
Desventajas: "Needs vegetarian options"
Ventajas: "Arrived alive."
Desventajas: "Sketchy plane. Too many speed changes. Left late."
Ventajas: "Everything! As a first timer in Australia the flight experience was great."
Ventajas: "Entertainment Options"
Desventajas: "Confusion in boarding"
Desventajas: "Delayed sat kn tarmac coming and going. Paid for window seat and did not get it."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "Overall experience was decent. Food, boarding and entertainment was top notch"
Desventajas: "Super cramped for a long haul flight. Could barely organize myself. Could barely reach down to get a book out of my bag. Thank goodness i was sitting next to my husband because we had to be totally in each others space to be comfortable;((("
Ventajas: "Staff of Quantas was helpful getting us on the plane after Emerites suspended our tickets We had to pay for a second set of tickets at a higher price on the day of our flight Lucky we made the flight"
Desventajas: "The seating was s cramped Glad the flight was only 3 hours"
Ventajas: "Qantas is a quality airline and provided us with better service than most USA airlines that we typically fly for about the same pricepoint. We were very impressed by the quality of service, the meal and entertainment offerings- it was a nice memory of how flying with USA airlines used to be in the good ol days. We flew economy so nothing special was added to our basic service."
Desventajas: "All was good, would fly them again should we need to travel their routes again. We flew 2 international flights and 4 domestic (within Australia) flights during our stay in Australia and had great experiences on all the flights."
Ventajas: "The long trip !"
Ventajas: "Got us safely to our destination"
Desventajas: "Seats were far less comfortable and smaller with less legroom than our Qantas qf8 flight"
Ventajas: "Temperature just right and pillows, blankets and better than average reclining seats"
Desventajas: "Food - too institutional. Bread over cooked, meats tough so couldn’t eat more than half of any meal."
Desventajas: "Way too cramp even for airplane standards. When food was served, it’d take at least 30 minutes for the flight attendants to collect rubbish, and since the seats are so small and I can’t keep the tray table open without pinching my spleen, it was really terrible. I paid extra for an aisle seat and was told there weren’t any."
Desventajas: "Flight attendants and staff were extremely rude and condescending"
Ventajas: "Crew were pleasant"
Desventajas: "Bathroom for business class was out of order about 2hrs before landing, were told to use the bathroom in the back of plane!"
Ventajas: "Jean and Dave were excellent stewards"
Ventajas: "Crew was trying hard to make customers comfortable"
Desventajas: "Delay in departure, my seat was next to the “kitchen “, so I didn’t get any sleep due to to constant noise!"
Ventajas: "Not to much turbulence"
Desventajas: "Mainly the lack of leg space"
Desventajas: "My seat got moved when I had pre-selected them. The power outlet between the seats didn't work so I couldn't use my CPAP. The earphones/jack would only have sound in 1 ear."
Ventajas: "I was surprised by the amount of food included in the fare. I was not expecting two full meals. I also appreciated all the movie choices. Thanks for making a 14 hour flight bearable."
Desventajas: "Flight delayed by 2 hours so I missed my connecting flight home. Had to wait at LA airport for 8 hours to catch another flight. Flight to sydney on August 26th was also 2 hours late leaving LA. My experience is not good."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Desventajas: "Bathrooms were disgusting, plane was dirty"
Ventajas: "Boarding was easy. Crew is great and helpful!"
Desventajas: "Delay was long. Instructions on re-booking was dodgy. Luggage took for ever to come up and it caused alot of anxiety for many people. Some customers got "Express Passes" due to tight connections and some didn't. General confusion among Quantas' ground staff."
Ventajas: "Best I've flown in a while."
Desventajas: "No Upgrades available when they had empty sets in business class. ??? Not sure why.?"
Ventajas: "The crew was pleasant and helpful."
Ventajas: "Plane crew all ok"
Desventajas: "The staff at the check in desk was really really rude and mean. I went there because I was desparate due to my flight delay. I kept asking things because I was confused but she treated me so awful. SHE EVEN SAID “NO MORE QUESTION” and threw me away. Really Disrespectful."
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "Great entertainment, food, and beverage service."
Ventajas: "Comfortable seat in coach on a long haul flight"
Desventajas: "Rude crew, sub par food, weird boarding process and ride boarding agent that kept my passport for an extended time, poor on flight entertainment aystwm"
los asientos muy incómodos y el check in malisimo
Ventajas: "The flight was amazing for the price I paid."
Desventajas: "There could be better food/snack options but I can’t complain too much."
Desventajas: "Flights to & from Sydney to Melbourne were ok!"
Desventajas: "The bowl of noodle in soup had no taste to it, breakfast sandwich wasn’t anything special. Pesto salad and butter chicken was good."
Ventajas: "Buena atención"
Ventajas: "La puntualidad"
Desventajas: "Ofrecer al menos agua de tomar"
Desventajas: "No te dan ni un vaso de agua."
Ventajas: "el viaje estuvo bien pero nos hicieron esperar 45 minutos sentados arriba en el avion , tuvimos que bajar y vol er a subir perdiendo asi 1 hora de nuestro tiempo"
Desventajas: "Fue muy incómodo ya que la temperatura del avión era muy muy baja y te cobraban por un cobertor"
Desventajas: "No reciben pago cash abordo"
Ventajas: "Modern aircraft"
Desventajas: "40 minutes delayed"
Desventajas: "Deberían habilitar vuelos sólo para padres con niño porque el “berreador” que se ha pasado ejerciendo de salvaje las dos horas del vuelo le ha restado una estrella a la valoración general de este viaje."
Desventajas: "Cobran por todo incluyendo el equipaje de mano Demasiados estrictos"
Ventajas: "La rapidez de la aerolínea, incluso llegamos 20 min antes del itinerario"
Desventajas: "La lejanía del aeropuerto de la ciudad"
Desventajas: "Tres horas de retraso. Ninguna explicación. Ninguna compensación. Día perdido en el aeropuerto. No te permiten agregar equipaje o hacer check in en vuelos internacionales, me conraron 25 dólares por kilo en el aeropuerto. LA PEOR EXPERIENCIA DE MI VIDA"
Ventajas: "Mucha disponibilidad de vuelos entre Australia y Nueva Zelanda"
Desventajas: "Aerolínea económica con servicios de acuerdo a lo que pagas"
Ventajas: "Direct flight"
Desventajas: "Delayed flight, obliged me to pay 60 dollars for a carry on bag that was “supposedly” overweight. Since when do airlines start charging you for your personal items? Are they going to start charging us based on our weight? Worst experience ever from an airline."
Ventajas: "Buen precio"
Desventajas: "Poco espacio entre asientos"
Ventajas: "Desembarque perfecto, maletas muy rápido"
Ventajas: "Personal y a tiempo"
Desventajas: "Todo se tiene que pagar hasta para ver películas/juegos. Asientos incomodos"
Ventajas: "I arrived safely."
Desventajas: "Nothing good to report. Uncomfortable seats. Not even water seved on one 3 hr flight. Invisible flight attendants. Disorganized boarding. Idiotic carryon 7 lb weight limit. Soon they’ll be charging by passengers’ body weight. $145 for 2 checked suitcases. No option for free seats. Very long line mandatory to check in. No kiosk to get boarding pass. Pay for entertainment. Had them booked for 3 flights. The worst."
Ventajas: "Nada"
Desventajas: "Nos cobraron una multa de 100 aud por no declarar bolso. TODO se paga arriba del avion, juegos, sabanas comida. El avion congelado por el aire acondicionado."
Desventajas: "Al comprar pasaje entendí que incluía un equipaje más un bolso de manos de 7 kilos. Nunca me quedo claro que entre los dos pueden pesar solo 7 kilos. El equipaje sale más caro que el pasaje. Lamentablemente tengo seis pasajes más comprados y en las mismas condiciones. Creo que no está suficientemente clara la redacción del contrato. Una lástima, que sale muy caro."
Desventajas: "Falta de información detallada sobre equipaje en el momento de hacer la reserva"
Ventajas: "Buen avión, moderno"
Desventajas: "Inaudito que cobren hasta para jugar... le resta valor a la empresa, sobretodo con algo que es un costo hundido."
Ventajas: "Rapidez de abordaje"
Ventajas: "Buenos aviones. Relativamente nuevos"
Desventajas: "Insudito que se cobre el entretenimiento a bordo. Es un costo hundido y no aporta mayor ganancia a la compañía, pero puede aportar gran valor."
Ventajas: "Aviones modernos, buen personal a bordo"
Desventajas: "Nos cambiaron a un vuelo con una parada y sólo nos dieron 100 idr para antes de partir, cuando podrían haber dado cena a bordo, ya que el avión lo tenía"
Ventajas: "Flight Crew"
Desventajas: "Check=in staff expensive luggage fees"
Ventajas: "Avión moderno"
Desventajas: "Lento el checkin y entrega dede maletas en aeropuerto Absolutamente TODO se vende en el avión, ni siquiera te dan un vaso de agua en un vuelo de 9 horas."
Desventajas: "Hola, nunca me llego una confirmacion de este vuelo, por esta razon no viaje, y compre un segundo vuelo con ustedes que si utilice. Uds me hicieron el cobro del primero?... voy a verificar mi tarjeta de crédito... gracias"
Ventajas: "Atención en aeropuerto para chek in muy cordial"
Desventajas: "Sin entretenimiento a borodo"
Desventajas: "Unable to check in online, then told at the airport that I hadn't pre-paid for check in luggage, so I'd be assessed an "airport fee" of $160 for one bag. A complete rip off."
Ventajas: "Nada"
Desventajas: "No me gustó que todo se paga por separado y la página no es muy clara!!, de que nO te lo incluye el Vuelo, la supervisora de la aerolínea no nos ayudó ya que no habíamos comprado las maletas online, nos dio un teléfono para que llamáramos y lo compráramos por teléfono, perdimos una hora intentando llamar y nos dijeron que no se podía que tenía que ser en el mostrador, la supervisora insistía que teníamos que llamar y no comprarlos en el mostrador, al final solo tuvimos la Opción de comprarlos en el mostrador, me parece de muy mal Gusto que sea un vuelo de 9 horas y no te regalen ni agua!!, el personal no se porta muy amable, Jamás volveré a viajar por esa aerolínea!! Es la peor que conozco!!!"
Desventajas: "El avión hediondo y ruidoso"
Desventajas: "Cinco horas de retraso. Ninguna explicación. Ninguna compensación. Día perdido en el aeropuerto por un vuelo de 50 minutos. Poco mas que contar. Horrible"
Desventajas: "Nada, nos cancelaron nuestro vuelo, nos lo hixieron para el otro dia y las opciones a elegir eran horribles, de tener un vuelo directo acabamos con uno con escala, por las maletas nos querian cobrar 750 dolares, nos hicieron tamb problema con las maletas de mano, no vuelvo a usar esta aerolinea JAMAS"
Ventajas: "The price"
Desventajas: "The only time we saw the cabin crew was when they were selling something."
Ventajas: "Good entertainment, friendly crew"
Desventajas: "Not great food for money spent on meal-$24 for 2 oz of chicken and minimal sides; also charged double to get visa to get into Australia in the fi"
Ventajas: "Absolutamente nada."
Desventajas: "Retraso de 8 horas del vuelo. Jetstar cambió la hora del vuelo hasta 5 veces antes de despegar. Llegamos a Osaka a las 2.30 am, cuando ya no hay transporte disponible desde el aeropuerto a Kyoto. Jetstar se negó a facilitar transporte a los clientes que tenían que viajar a Kyoto. Noche en aeropuerto de Osaka esperando el primer autobús."
Ventajas: "Absolutamente nada."
Desventajas: "Retraso de 8 horas del vuelo. Jetstar cambió la hora del vuelo hasta 5 veces antes de despegar. Llegamos a Osaka a las 2.30 am, cuando ya no hay transporte disponible desde el aeropuerto a Kyoto. Jetstar se negó a facilitar transporte a los clientes que tenían que viajar a Kyoto. Noche en aeropuerto de Osaka esperando el primer autobús."
Desventajas: "cancelaron ambos vuelos el mismo dia que salian"
Ventajas: "Non Stop Flight"
Desventajas: "All Bad. Worst airline every"
Ventajas: "The couple I sat next to were lovely."
Desventajas: "The plane was over 2.5 hours late with no explanation. Coffee and tea were not free on this 9 hour flight on the morning rounds - one would sethink you back 4 whole dollars! The lady laughed at my flabbergasted face whend my jaw dropped and I said I couldn't afford that for water and a tea packet. Absolutely no value for cost, and beyond disappointing. I will spend whatever it takes to never use this airline again."
Ventajas: "Puntual."
Desventajas: "Entretenimiento."
Desventajas: "Food and drinks need to be purchased ahead of time. Attendants do not even come through to see if you'd like to buy food or drinks during the flight."
Desventajas: "They don't even offer you water for a 10 hour flight."
Ventajas: "I liked that I had 3 seats across and that generally no one bothered me during the flight. The return journey was very reasonable if you didn't need or want to add on many / any extras"
Desventajas: "Plane was quite dirty. I guess they save on cleaning and cabin staff minimally attending to passengers. Water was help yourself but at least it made you get up and go for a walk to get it"
Ventajas: "I liked the cost of the ticket."
Desventajas: "On the hnl syd flight the PA system was so low I couldn't hear a word the flight attendant was saying."