Desventajas: "Baggage allowance is lower than most other airlines"
Desventajas: "The food tasted good and was fresh, however, the presentation was a bit stodgy."
Ventajas: "Entertainment and board WiFi excellent"
Desventajas: "Boarding was a surprise, at least 200 m walking in the light rain, no previous warning."
Ventajas: "The crew was lovely"
Desventajas: "Nothing really."
Desventajas: "The snack were very simple. They don't communicate properly all the different snack options."
Ventajas: "Entertainment options. Communications from captain. Dimming of cabin lights."
Desventajas: "Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite."
Ventajas: "The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good."
Desventajas: "No complaints!"
Ventajas: "Seat hard on older aircraft, needs new cushioning on seat"
Ventajas: "Airline is pretty good"
Desventajas: "I had a horrible experience booking with Kayak because normally I should be allowed two bags to check in but I was only allowed one because I booked through kayak."
Ventajas: "Quick & easy flight"
Ventajas: "Premium Economy had plenty of legroom. Food service was comparable to business class."
Ventajas: "Good food"
Desventajas: "Why so cold in the cabin!"
Ventajas: "Crew did a very good job"
Desventajas: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Desventajas: "We were not told that we had to buy meals and drinks ahead of time?! We had no food for an 8 hour flight and couldn't even buy a soft drink?! We were on an outdated plane leased plane from EVA Air and there were maybe 10 movies to choose from? Also, my reading light was broken. Not the level of care that I've come to know from Air NZ and really disappointed."
Ventajas: "Free drinks and snacks"
Desventajas: "The meal choices were chicken curry or beef on this flight. They ran out of beef quickly. Why would you serve something like curry on an airplane that’s not at all agreeable to at least half the people on the plane and then force the rest of us to eat it when you run out of the other option? My seat recliner was broken so I got to sit straight up for 12 hours."
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "The actual flight wasn’t terrible"
Desventajas: "I missed my initial flight...I was short on time and rushed to get to the gate so I didn’t recheck my bag. Got there and told they moved me because my bag hadn’t been checked."
Ventajas: "Everything. A modern comfortable plane. It's embarrassing for airlines from America because they pale in comparison. I would gladly pay $100 more and fly in style IN COACH! Can't wait for the return flight."
Desventajas: "I am vegetarian so should request veg option meals"
Ventajas: "Excelente todo!"
Ventajas: "Not much"
Desventajas: "My flight was moved up three hours and we were not notified. Two others we were traveling with were. Some people received meals and drinks and the flight attendants had a list of which seats. Apparently we weren't entitled to any. We were not treated the same as the others next to us. It was not an option. Perhaps only Australians were entitled."
Ventajas: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Ventajas: "Seats were comfortable, bathrooms were good."
Desventajas: "Food was not good. No vegetable choice unless you had prearranged. Breakfast was just ok."
Ventajas: "Good flight. Good crew. An overall good experience"
Ventajas: "I was very impressed with the older Japanese attendant’s attitude in helping everyone onboard. A family sitting 2 seats in front moved around a lot while putting their baby and toddler to sleep for the night flight. The attendant discreetly gave those of us earplugs and eye masks to help us shut out the noise. Also, her smile and pleasant attitude made it an enjoyable flight."
Desventajas: "When I checked in online, I had to pay extra to get an aisle seat."
Ventajas: "vvery comfortable flight"
Ventajas: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
Desventajas: "Unable to check-in online because of an international connection. Also, we need to pay extra for everything."
Ventajas: "The service is great as well as the food!"
Ventajas: "The crew was super nice and so accommodating. They were all quickly available during the entire 14 hour flight, and always had a smile. I thought the food was nice as well, and there were so many entertainment options."
Desventajas: "Having a bit more room during such a long flight would have been nice!"
Desventajas: "We had to take a connecting flight from Paris and British Airlines were very inconsistent with their hand carry policy which gave me so much stress."
Ventajas: "Boarding and service were attentive, entertainment excellent"
Desventajas: "The seat space is little cramped even for a relatively slim 5'11". Food taste was below airline average."
Desventajas: "Lo perdí"
Desventajas: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"
Ventajas: "Everything, space seat"
Ventajas: "Excellent service, seats, big screen, etc ✅"
Desventajas: "Food was okay."
Ventajas: "Everything about this flight was superb. The staff was very nice, the seating area was spacious and relaxing and the lights inside were super fun! Everything ran on time and the food was actually quite good."
Desventajas: "My dead would not recline, but I would not find any fault with my flight even with that."
Ventajas: "These guys are the best!"
Desventajas: "Flight was too short"
Ventajas: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Ventajas: "Awesome crew! Tasty food! Comfy seats!"
Ventajas: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Desventajas: "See above. Plus it was a rough turbulent flight."
Ventajas: "Everything good"
Desventajas: "coming back to work"
Desventajas: "Food was horrible"
Ventajas: "Comfortable seats and good service"
Ventajas: "Slightly better seats & slightly more leg room than other airlines. Crew was pleasant and efficient despite 12+ hour flight with turbulence."
Desventajas: "Too close to "neighbors" ie seats too close together--it is hard to eat without poking or being poked by the person on either side...even when seats are in upright position."