Ventajas: "The crew was nice as always."
Desventajas: "The leg space was way too small compared to other airlines at the same rate."
Desventajas: "It seems that Chinese people even when given allocated seat numbers sit anywhere so was very chaotic."
Ventajas: "La comida"
Desventajas: "La comodidad"
Ventajas: "La comida estaba muy rica"
Desventajas: "Los asientos son bastante incómodos, especialmente para un vuelo transatlántico"
Ventajas: "El servicio muu bueno, al igual.que la.comidad y la variefad de peliculas"
Desventajas: "It’s a very long flight and I had the unfortunate luck of getting a broken entertainment unit."
Ventajas: "La atenccion"
Desventajas: "Más películas en espańol"
Ventajas: "Outstanding customer service!! Food was good, and attendants were very alert, and empathetic."
Desventajas: "See above."
Desventajas: "Se retraso 50 minutos y perdi una cita importante en bangkok"
Ventajas: "I can't complain --- ordered a special meal and it arrived and seating was comfortable for economy. Very clean aircraft."
Ventajas: "Limpieza del avión y la buena atención del personal abordo. El espacio el clase turista es bueno."
Desventajas: "Abrieron los mostradores para check in sólo dos horas y media antes del vuelo lo que hizo que mucha gente que habíamos llegado desde 3hrs antes tuviéramos que esperar al menos 30 mins para ser atendidos. Obviamente la gente que llegó después tuvo que esperar aún más."
Ventajas: "Limpieza y buen servicio del personal de la aerolínea"
Ventajas: "Convenient and affordable price"
Desventajas: "the seat is too small, but it is okay the food need to be improved"
Ventajas: "Flight was on time, boarding was smooth, new equipment, crew very efficient, polite and helpful."
Desventajas: "The food was mediocre at best."
Desventajas: "Habian muchos latinos, y el centro de entretenimiento no tenia nada de español."
Desventajas: "no me gusto que no incluyeran el lenguaje de español para subtitulos en las peliculas por lo menos."
Ventajas: "The food and service was fantastic"
Desventajas: "Online check in process needs to be clearer"
Ventajas: "CS did offer Priority Business class immigration and lounge"
Desventajas: "Booked 6 months in advance, at counter for return was advised that they had over booked and wanted to change my flights. All my reservations pre made with transportation and hotels, they want to change on day of departure???? NO! NO notifications, terrible counter service. No entertainment offered!!!"
Ventajas: "Pretty spacious, seats were comfortable enough, good entertainment"
Desventajas: "Couldn't check in online and consequently select a sea - it was very stressful"
Ventajas: "OnTime flight. Easy/quick boarding. Hassle free flight ... what more is there to ask for?!?"
Desventajas: "El mal trato de las azafatas"
Ventajas: "La comodidad del avión y la puntualidad"
Desventajas: "Las azafatas son un poco groseras."
Ventajas: "The food was better than expected. The service was good."
Desventajas: "The plane temperature got steadily colder. Was a bit hard to handle."
Desventajas: "Wait too in hotel"
Desventajas: "Bad service..missed connection..Missed our connection.."
Ventajas: "No problems is a good thing."
Ventajas: "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
Desventajas: "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
Ventajas: "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
Desventajas: "4 hour delay without sufficient reason, Uncomfortable seat."
Desventajas: "Not your fault but I had to wait for over 30 minutes to get my baggage in LA because the machine did not work for a long time."
Ventajas: "Everything was great overall."
Desventajas: "Horrible food, the most disgusting food I have ever tried on an airplane. Delayed both ways, 5 hours and 7 hours."
Ventajas: "Crew was very attentive"
Desventajas: "Food was fair"
Ventajas: "Friendly and efficient staff. Very attentive as well."
Desventajas: "Only overhead entertainment with the subtitles too small to read and only one language option. Headrest could have bendable sides to keep the head upright while sleeping. Seats were generous but somehow did not feel comfortable."
Desventajas: "Flight delayed"
Ventajas: "Nice crew."
Desventajas: "Flight was an hour and a half late, almost causing us to miss our connection in LAX. The seat cushions on the china southern planes are the worst I've ever sat on, and I've taken many flights in my day. The food was pretty mediocre. Overall a lame experience."
Ventajas: "The crew was very helpful and friendly."
Desventajas: "I monitors for television and movies stoped working on our row halfway through the 15 hour flight."
Ventajas: "The seats had plenty of room and the crew was very friendly."
Desventajas: "Good and entertainment."
Ventajas: "New, up to date aircraft with lots of good entertainment options. Staff was friendly, flights were on time."
Desventajas: "Food was terrible. Seats were mediocre comfort level."
Ventajas: "Boarding was speedy and efficient"
Desventajas: "Little to choose in meals and unable to select this when booking the flight for vegetarian option. Very cramped and uncomfortable. IFE and offered nursing services but crew very poor English to communicate ...more concerned I had to find identification rather than get to person in trouble...then was not needed as someone else in lower deck was already present...frustrating"
Ventajas: "nice service polite attentive respectful appropriate and comfortable nice job, thank you"
Desventajas: "the long layover between connectin flights"
Ventajas: "Plane was nice and new."
Desventajas: "The food could be the worst of any airline food...and that is saying something. Also I had two flights and the short flight was a very old looking plane with the thinnest seats I had ever seen. It was one the first leg of a long trip so I was worried this is how the bigger flight was going to be but the next plane looked new and was much more comfortable."
Desventajas: "same as above"
Ventajas: "My father in law passed away had to fly home."
Desventajas: "Tryed to cancel reservation put on hold for 25 minutes hung up!"
Ventajas: "Responsive. Clean well designed cabin"
Desventajas: "The entertainment menu. This matters for s long hayl"
Ventajas: "Flight was on time in boarding. Landed ahead of schedule."
Desventajas: "The attendants were ok. Food was below average. The juice tasted fake."
Ventajas: "I had decent leg room."
Desventajas: "Food was all carbs and dry."
Ventajas: "El avión muy moderno, la puntualidad."
Desventajas: "El espacio entre filas, un desastre."
Ventajas: "Seat is comfortable with lots of leg room. Clean plane."
Desventajas: "On a 14 hour flight, we got food right after take off and then nothing until 7 hours later. Bring snacks for long flights! Minimal movie and tv selection too"
Ventajas: "Business class seats were comfy."
Desventajas: "Movie choices were lacking."
Desventajas: "Food is horrible, entertainment need improvement"
Ventajas: "Seats were ok, and movie selection was ok too."
Desventajas: "Please, offer decent food - most of the stuff we tried was not edible!"
Ventajas: "Very comfortable seat. Excellent service."
Ventajas: "Buena atención por parte de la tripulación ."
Desventajas: "Alimentos menos grasosos"
Desventajas: "Comunicación en inglés.. horrible comida"
Desventajas: "Comunicación en inglés... es mínima"
Desventajas: "Pésima comunicación en inglés... malísima comida"
Ventajas: "cheap price"
Desventajas: "steward/airhostes did not smile and talked angrily to customer."
Ventajas: "Plane was ok"
Desventajas: "Better customer service from airline employees"
Ventajas: "The aircraft is new and roomy. The seat recline more than any other aircraft I’ve ever been. Food is ok"
Desventajas: "Bring water more frequently"
Ventajas: "La tripulación genial y la puntualidad muy bien"
Desventajas: "Se que estamos en asia pero podrían poner el idioma español a las películas que se ofrecen"
Desventajas: "Terrible customer service. This is not a good airline."
Desventajas: "Pesima comida"
Ventajas: "I like that china eastern upgraded their planes and they have individual entertainment in each seat. I like that the plane is newer and clean and nice crew"
Desventajas: "The food is gross and needs to be freshened up but i like that they do feed you a lot"
Ventajas: "Business class I’m comparable to Cathay Pacific."
Desventajas: "No special que for Business class passengers when boarding the plane"
Desventajas: "A liter bottle of olive oil packed well with"
Ventajas: "Cheap flights and very modern airplane"
Desventajas: "Food wasn’t great, my bags didn’t make the connecting flight."
Ventajas: "Cheap flights, great alliance"
Desventajas: "Food was not great, many people on board were very rude, someone even clipped her nails and airline attendant didn’t say anything"
Ventajas: "Me gustó que al ser un avión más pequeño, había filas de asientos sólo para dos personas, por lo que si viajas en pareja, es muy conveniente."
Desventajas: "Que las opciones de alimentos no fueran exclusivamente comida china para los vuelos internacionales."
Ventajas: "New, well equipped aircraft. Very comfortable flat bed with lots of privacy."
Desventajas: "Flight crew was very professional but not much "personality" warmth. Almost robotic."
Ventajas: "Cheap flight. We had a problem with our tickets on the flight there. The staff was very helpful and resolved issue promptly."
Desventajas: "Cheap flight - therefore we never got off directly at the terminal but had to be bused to and from the plane. Food was terrible. But then when is airline food good. It was a cheap flight that got me to my loved one. Spending 24 hours travelling is never fun. Next time I will look into business class."
Desventajas: "El clima de la cabina estaba muy frio y luego ya no aguantabamos el calor. Muy malo"
Ventajas: "The flight attendants were nice."
Desventajas: "Once again, no vegetarian food options. And I was never informed upon purchasing my ticket that I needed to order vegetarian food 24 hours in advance, so this was twenty hours of traveling with no food . Luckily the nice flight attendants gave me extra bread, but that is not enough to sustain a human. Also having to go through customs twice in China during my layovers was terrible. The lines were long and the layover was too short, I almost missed my flight on both layovers."
Ventajas: "The crew did a top notch job which made the flight enjoyable. They walked around often to make sure everyone stayed hydrated."
Desventajas: "The seats weren't the most comfortable and the food was normal flight food."
Desventajas: "Mi maleta no fue subida al avión y llego en más de un dia despues"
Ventajas: "Service, seats, blankets/pillows, movie access, meals. All wonderful!"
Desventajas: "Nothing on this flight."
Ventajas: "Entertainment, food, drink, bathrooms, light, everything!"
Desventajas: "Nothing really."
Desventajas: "Kayak doesn't give the gate or terminal on reservations, that means it is a mystery. China Eastern changed terminals in Shanghai and there was no warning in the reservation. This part of the experience needs to improve"
Ventajas: "Flight attendants attractive"
Desventajas: "The plane was older...need to upgrade Honolulu to Shanghai"
Ventajas: "Good meals, attentive staff, and great crowd management."
Desventajas: "Might be cultural, but the boarding was like herding cats -- the seats are assigned! The DutyFree pickup at the gate makes it supper hard to get onboard and still fit your carry-on. Enforce the carry-on and ONE personal item"
Ventajas: "The crew were very helpful and polite and the food was decent for airline food."
Desventajas: "The seats were extremely tight and the seats lean back enough to where if you are taller your screen won't angle enough to see it very well."
Ventajas: "Personal atento. Siempre haciendo lo mejor para que te sientas bien."
Ventajas: "flat bed"
Desventajas: "La tripulación no fue amable conmigo porque yo no sabía hablar chino y ellas no hablan bien inglés. No hacen el menor esfuerzo en ayudarte y ofrecerte algo de comer que no sea esa comida horrorosa! La comida es Terrible! Jamás en mi vida, en ninguna clase o compañía me ofrecieron una comida fan asquerosa. Llevar lonchera!"
Ventajas: "Very friendly staff!"
Desventajas: "Food wasnt the best but not bad either. Just ok."
Ventajas: "That I made it home safe."
Desventajas: "Maintence delay? Maintenance should be taken care of before the plabes are in use. Not while people are waiting to go home or vacation. No time specified for duration of delay. Changed multiple times. Boarded us with no AC, so it was burning hot while waiting to take off. Crew wass unresponsive to questions."
Ventajas: "Decent movie selection"
Desventajas: "Everything else"
Ventajas: "The flight was on time and got me where I needed to go."
Desventajas: "The food was poor quality, the worst airline food I have had in a long while. The selection of entertainment was very limited. We stood in the pouring rain, waiting to get on the flight. A lot of the passengers (and their carry-ons) were wet once they got on the plane."
Ventajas: "The price"
Desventajas: "The staff was pushy. Wouldn't allow cell phones even to listen to music in airplane mode. Replayed safety video 20 times in different languages until you had a headache. Blasted weird music while landing and taking off. Plane was dirty even for airplane standards. Other passengers smelled. Flight was delayed. Food was awful. Website doesn't work for anything including checking in."
Ventajas: "Flight attendants were cute"
Desventajas: "Food was not good"
Desventajas: "Flight was delayed and no heat in the gate area so we were freezing and could not get food. Food on the plane was horrific. We had a stop where we were not supposed to get of the plan, but we had to get off and go through customs. I would not recommend China eastern to anyone."
Ventajas: "Somehow, China Eastern managed to lose my Luggage for a direct New Delhi to Shanghai flight. How does one do that??"
Ventajas: "Nice flight and great service, good movie selection"
Desventajas: "I did not like reaching Hong Kong and taking the bus to the terminal instead of having a jetway"
Desventajas: "retrasos injustificados en transito, pese a tener tiempo no me dejaron pasar"
Ventajas: "There was no one in the seat beside me so I had a bit more space to stretch out and sleep."
Desventajas: "The crew was very active, almost aggressively, cleaning up and coming up and down the aisles alot which kept waking me up."