Tomé el vuelo el viernes por la noche, llegué el sábado a Tanzania. Estamos a miércoles y aún no he recibido mi maleta... os podéis imaginar 5 días con la misma ropa y de Safari
Flight was delayed 1 hour
Un gran servicio. Debes estar atento en todo momento porque no hay avisos pero de ahí en más todo increíble.
Ventajas: "Amazing crew, great customer service and high level quality plane, despite only 1 hr travel, they served small breakfast and chocolate"
Desventajas: "Despite the fact I bought my tickets with 1 hand luggage + 1 personal item, they forced me to dispatch my hand luggage stating flight was full, I refused and they said they could not allow me to board. Felt my rights violated, I HATE to dispatch luggage... and in the end there was space left on the airplane luggage storage areas. Not nice"
Desventajas: "Puntualidad"
Desventajas: "Puntualidad, tuve que correr para conectar mi vuelo a pesar de estar con problemas de salud"
Desventajas: "Puntualidad"
Ventajas: "The crew was very nice. Seats were pretty comfy."
Desventajas: "Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay."
Ventajas: "La tripulación fue muy amable"
Desventajas: "No había sándwiches para comprar"
Ventajas: "Everything"
Desventajas: "Nothing"
Desventajas: "Filter drunk people. I had a drunk person next to me"
Ventajas: "La tripulacion my atenta y amable."
Desventajas: "Hubo mucha espera para el check in . El avion no salio a horario"
Ventajas: "La tripulacion fue my amabke y parents en todo momento"
Desventajas: "La espera para el check in y el no salir punctual."
Ventajas: "Excelente servicio"
Desventajas: "Un retraso"
Ventajas: "Todo estupendo!! Comodidad y atencion 100%"
Desventajas: "Perdida de equipaje mas retrazo de salida"
Ventajas: "Very attentive staff, good food and drinks."
Desventajas: "We paid for upgraded seats that were still very tight."
Ventajas: "Nada"
Desventajas: "Todo mal ídem vuelo anterior"
Ventajas: "Poco"
Desventajas: "Demora sin puertos para cargar teléfono. Sin entretenimiento el servicio a bordo malo."
Ventajas: "El personal muy atento y amable. Las.bolas de chocolate deliciosas."
Desventajas: "La comida era mala no, lo siguiente !!! El unico bocadillo aceptable era el mix y no había se acabaron antes de llegar a nosotros y en el vuelo de zurich a bcn el bocadillo de queso que a mi hija le gustó en el primer vuelo era totalmente diferente y muy malo pero al no haber del mix, no pudimos comer nada de solido, a excepción de las bolas de chocolate que estaban deliciosas. Los asientos super incomodos muy incomodos."
Ventajas: "El pers9nal muy amable mucho. Las bolas de chocolate deliciosas."
Desventajas: "La comida era mala no, lo siguiente !!! El unico bocadillo aceptable era el mix y no había se acabaron antes de llegar a nosotros y en el vuelo de zurich a bcn el bocadillo de queso que a mi hija le gustó en el primer vuelo era totalmente diferente y muy malo pero al no haber del mix, no pudimos comer nada de solido, a excepción de las bolas de chocolate que estaban deliciosas. Los asientos super incomodos muy incomodos."
Desventajas: "Nasty passport control person at gate check in"
Desventajas: "El espacio es sumamente reducido."
Ventajas: "Personal 10 puntos"
Desventajas: "Butacas incómodas"
Ventajas: "Ok"
Desventajas: "Ok"
Ventajas: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Desventajas: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."
Ventajas: "Personal super atento (en Miami y en el vuelo) y amigables. Muy puntuales con la salida - mi unico punto negativo es que hacia frio durante el vuelo (especialmente para ser un vuelo nocturno) y con la manta no parecia suficiente"
Ventajas: "Durante el vuelo dieron aperitivo/ Comida y Merienda, estando muy bueno todo lo que sacaron. El personal de vuelo estaba mu6 pendiente de servir agua"
Desventajas: "Los asientos no tienen mucha anchura de piernas si mides a partir de 1,87"
Ventajas: "Excelente el servicio de restauración. Muy atentos"
Ventajas: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Desventajas: "Warm and excellent customer service :)"
Ventajas: "Very friendly crew, good legroom in economy, excellent meals."
Desventajas: "None"
Ventajas: "My partner and I loved our first flight with Swiss from JFK to Zurich the chairs was amazing, we enjoyed the full bed and the entertainmnet screen was amazing to enjoy. The food was delicious and the service was amazing."
Desventajas: "My Partner and I was dissatisfied with our connecting from Zurich to Cairo. We expected the same flight but we were in basically in coach with little more leg room. The chairs barely reclined to a comfortable position. There was no entertainment, just a three and a half hour flight at the flight plan on a small tv hanging over. their was no differentiation between the economy behind us. just the food that was brought to us, other felt the same as well who were traveling in business with us."
Ventajas: "la comida estaba deliciosa de las mejores que me he comido."
Desventajas: "el olor de otros pasajeros fue dicifil de soportar"
Ventajas: "es uno de los aviones más cómodos en los que me volado y soy un viajero frecuente realmente excepcional el avión y la atención."
Desventajas: "todo perfecto"
Ventajas: "Es comodo, amplio gracias a los respaldos finos, y tienen detalles como el desayuno y una chocolatina. Muy limpio. Detalles con los niños."
Desventajas: "Personal muy profesional, pero muy serio en ocasiones."
Ventajas: "The crew was entertaining and pleasant. The flight was short and easy."
Ventajas: "The quiches are so yummy, and very compact and easy."
Ventajas: "Crew were perfect food was fine"
Desventajas: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."
Ventajas: "The veggie food option was delicious. The calzone for breakfast was miserable. The restrooms were kept clean and well-stocked. Flight delay to wait for incoming passengers resulted in others missing their connections in SF."
Ventajas: "Flight attendants not friendly, constantly bumped me and never excused themselves. Food not so good and temperature too hot this flight. I was constantly putting on and taking off my jacket. Movie selection seems to be going downhill also. All that being said, I'm grateful for every safe landing."
Desventajas: "Better seats"
Ventajas: "Comfort of the flight ,very friendly staff"
Desventajas: "Nothing"
Ventajas: "Went great, no complains"
Desventajas: "HOT turkey sandwich"
Ventajas: "Friendly crew. Good food"
Desventajas: "None"
Ventajas: "Easy and comfortable. Service was good and with a smile. The planes were clean and arrived on time for my connection."
Desventajas: "The WC was so small I could barely even stand in it."
Ventajas: "Yo siempre cojo vuelos del grupo del Lufthansa (que incluye tambien el SWISSAIR) y siempre estoy muy contento con todo que ofrecen."
Ventajas: "Yo siempre cojo vuelos del grupo del Lufthansa (que incluye tambien el SWISSAIR) y siempre estoy muy contento con todo que ofrecen."
Ventajas: "I enjoyed the service provided once we boarded the plane."
Desventajas: "The plane was delayed for over 5 hours. The transfer desk crew was not the most welcoming staff. Very rude."
Ventajas: "Todo genial"
Desventajas: "Nada, todo genial"
Ventajas: "Atencion muy esmerada del personal"
Desventajas: "La flexibilidad de cambiar itenerario"
Ventajas: "Amabilidad de la tripulación por ayudar a los pasajeros siempre a disposición de uno, Excelente."
Desventajas: "Asientos muy incómodos, bastante estrechos y reducido el espacio para piernas. Mejorar la condición de los ágiles ya que son bastante antiguos."
Ventajas: "!!!!"
Desventajas: "La refacción y la puntualidad para el horario de despegue"
Desventajas: "They leave the passengers stranded they do not care if they are doing the truth, very bad services"
Ventajas: "Todavía no viajo siempre me están cancelando mi vuelo"
Ventajas: "El avion es comodo la tripulacion es disagreeable"
Desventajas: "el personal a la hora de hacer check in nos tuvo parados ahi por mas de 1 hora para poder dar servicio eso fue lo mas malo de todo. No tienen etica en el front desk"
Desventajas: "Que no se adicionan las millas"
Ventajas: "Servicio"
Desventajas: "Internet free ja"
Desventajas: "Los refrigerios"
Ventajas: "Buena la atención"
Desventajas: "En Panamá nos cambiaron de entrada al avion era la 122 y nos enviaron a la 123 y eso lo tuve que averiguar yo mismo"
Ventajas: "Variedad de entretenimiento"
Desventajas: "Nos retrasaron 1 hora la salida del vuelo por capacitación del personal y por qué tenía que mover el equipaje casi pierdo mi conexión por esto"
Ventajas: "Amabilidad de la tripulación!"
Desventajas: "El entretejimiento a bordo es limitado en cuanto a los títulos disponibles"
Ventajas: "Tripulación amable"
Desventajas: "Comida"
Desventajas: "Muy frío el avión"
Desventajas: "El personal fue amable."
Ventajas: "Muy bien todo!!"
Desventajas: "Todo estuvo perfecto"
Ventajas: "Que la tripulación si hablan bien español"
Desventajas: "Se puede variar el menú"
Ventajas: "Me gusta la facilidad de abordar por ser uno miembro Silver.. Pero nada más."
Desventajas: "Los vuelos comerciales de United hacia Centroamérica son muy caros y realmente no ofrecen nada al cliente. La tripulación no es agradable y el servicio de bebidas es ridículo es vergonzoso. Además si se es miembro Silver y hay espacio en primera clase, prefieren dejar asiento vacío que dar ascensos."
Ventajas: "El vuelo no tuvo retraso, el personal fue muy atento."
Desventajas: "No tenía entretenimiento, solo bajando al app al celular lo que hace descargar la batería y tampoco tenían donde cargar el celular."
Ventajas: "Es puntual. La tripulación ok."
Desventajas: "Los asientos ni se reclina. Imposible viajar así."
Ventajas: "la tripulación muy amable"
Desventajas: "el snack es muy poquito"
Ventajas: "Si"
Desventajas: "Que el personal azafata hable también Español pues aunque era vuelo de United su personal debido a que abordan en Mexico deben hablar también Españll"
Desventajas: "Todo. Son groseros no dan la mínima intención de un servicio. Es como si le hicieras un favor"
Desventajas: "Los asientos no se pueden reclinar lo suficiente y el espacio es muy pequeño."
Ventajas: "La tripulación"
Desventajas: "La silla"
Ventajas: "Puntualidad y servicio abordó fue genial"
Desventajas: "Las opciones de desayunos dentro del vuelo, son muy limitadas"
Ventajas: "Personal muy amable"
Desventajas: "Vuelo demorado 60 min"
Ventajas: "Porque el personal de United es tan viejo, con tan mala presentación?"
Desventajas: "Porque el servicio mínimo de alimentación es tan malo? Dan medio vaso de agua, jugo o refresco. Ni siquiera dan la lata entera. En viajes incluso menores en otras aerolíneas dan mejores servicios de alimentación."
Ventajas: "Tuve un retraso de vuelo y me cambiaron la ruta"
Desventajas: "Poca variedad de comida"
Ventajas: "Puntualidad"
Desventajas: "Precio"
Ventajas: "Excelente atención"
Desventajas: "Deberían de juntar a los adolescentes con sus padres, estar aguantandolos por 16 horas sin que les digan nada los padres por ir en otros asientos es una pesadilla"
Desventajas: "El retraso del vuelo"
Desventajas: "Los asientos son incómodos y con poco espacio. El personal, en especial la azafata principal no era amable, le solicitamos una cobija porque estaba muy frío el aire acondicionado y nos dijo que no habia, sin embargo la clase ejecutiva iba casi vacía y ahí habían cobijas sin utilizar. El entretenimiento hay que pagarlo, así como los alimentos, y no valen la pena. United debería aprender a dar buen servicio como lo hacen las aerolíneas europeas, como Eldeweiss."
Ventajas: "Vuelos a tiempo"
Desventajas: "Las horas de espera"
Ventajas: "El vuelo salió sin contratiempos y llegó puntual al destino."
Desventajas: "Este vuelo no incluía alimentos, es el primer vuelo de este tipo que me toca."
Ventajas: "Comodidad"
Desventajas: "Comida. Sin postre."
Ventajas: "Personal amable y en hora. Nada que destacar en lo bueno"
Desventajas: "El vuelo de conexión los Ángeles- San Diego que salió 20 min tarde Los asientos no se reclinan tanto como en otros aviones. LO PEOR EL SISTENA QUE TIENE DE ENTRETENIMIENTO INDIVIDUAL. (Sin pantalla)"
Ventajas: "Da la impresión de avión mas amplio al tener los portamaletas tan altos y la puerta de entrada ."
Desventajas: "La forma de controlar el chorro de tu aire es muy complicada. El sistema de luces individuales al estar tan alto ilumina todo. Una luz general estaba estropeada en el vuelo y se quedo enendida ( era vuelo nocturnos). Era un vuelo de bastantes horas y podrían haber dado algo más consistente de comer. Los asientos no se reclinan tanto como en otros aviones. LO PEOR EL SISTENA QUE TIENE DE ENTRETENIMIENTO INDIVIDUAL. (Sin pantalla)"
Desventajas: "Súper incómodo y en un avión pequeño."
Ventajas: "El personal muy atento"
Desventajas: "El vuelo salió con mucho retraso y me rompieron el equipaje de mano porque lo colocaron en otro sitio ya que no cabía en cabina."
Ventajas: "En general el equipo de vuelo."
Desventajas: "Nada cómodo"
Ventajas: "La nueva tecnologia te hacen por lo menos distraerte."
Desventajas: "Es un viaje pesado y cansado con aviones nada comodos. el Wi-Fi no es tan libre y funcional."
Ventajas: "Fue rapido y amable"
Desventajas: "Snacks"
Ventajas: "Excelente servicio. Comodidad absoluta. Excelente precio"
Ventajas: "Me hicieron un cobro extra a mi tartera q no supe de qué fue pero me cobraron 56 dólares"
Desventajas: "Que tenga personal que pueda atender en español"
Ventajas: "Comida"
Desventajas: "Personal poco amable"
Ventajas: "Nada en especia. Normal."
Desventajas: "Nada fue desagradable. Sencillamente normal"
Desventajas: "Todo muy bien!"
Ventajas: "Great crew, Food."
Desventajas: "Reduce baggage charges."
Desventajas: "La atención del personal de a bordo malísima. Pero malísima mal"
Ventajas: "The crew were fantastic! The one meal from Athens to Cairo was excellent, the other two meals weren’t too bad but not as good as the first one."
Desventajas: "The security in Cairo was really a joke."
Ventajas: "New aircraft with comfortable business seats"
Desventajas: "More than 4 hours delay! Not all selection from food menu available"
Ventajas: "Cabin crew was great at customer service. Very helpful."
Desventajas: "The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now."
Ventajas: "Crew was helpful, everythinf fine"
Desventajas: "The food was not so good. Bit cold.."
Ventajas: "Crew was super nice. The woman at check-in gave us bulkhead seats so my friend and I could sit together. With this, we were able to board first to get plenty of space in the overhead bins. Food and flight entertainment were free and definitely better than average."
Ventajas: "G"
Desventajas: "G"
Ventajas: "The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable."
Desventajas: "The food could have been better and the crew attention and assistance to the passengers."
Ventajas: "Comfortable seat and fairly friendly crew"
Desventajas: "Better reception and understanding at the airport. The staffs are not considerate."
Ventajas: "Although we had abou an hour delay, we arrived only thirty minutes after the scheduled time. The flight crew was very nice and friendly."
Desventajas: "The touchscreen did not work very well; was only able I o see one movie but is was an overnight flight so it wasn’t too much at a hassle."
Ventajas: "Landing on time"
Desventajas: "Limited choice of food- no vegetarian options, only meat."
Ventajas: "Crew"
Desventajas: "No way to charge a phone!"
Desventajas: "Good service"
Ventajas: "friendliness of staff. special attention given to my 22 mo old granddaughter. adorable!"
Ventajas: "Airplane"
Desventajas: "Waiting for customer service"
Ventajas: "Debe mejorar la comida y el entrenamiento"
Ventajas: "Debe mejorar la comida y el entretenimiento"
Desventajas: "The headphones weren’t working and boarding at Addis was very poor. They should have more personal when checking before the Gates"
Desventajas: "Did not provide special meal although I called ahead to request it."
Desventajas: "Did not provide special meal although I called ahead to request it. Connecting flight left before we arrived to Addis Ababa. Customer service tried to encourage the thought that putting us on a different flight was a courtesy..."
Ventajas: "Served dinner"
Desventajas: "the seats however were quite tight and there was no electrical plug for charging."
Ventajas: "Meal service plentiful. They kept the bathrooms very clean"
Desventajas: "This plane seemed older not as spacious or as clean as planes on Ethiopian I've traveled on before. Horrible film selections, and it's the same coming and going."
Ventajas: "USB plug, nice TV/ entertainment"
Ventajas: "Sleeping most of the way"
Ventajas: "La comida de ida buena, el avión mejor que Lufthansa. Faltaría que te avisaran qué documentos has de rellenar al llegar y qué importe se ha de pagar en concepto de Visado"
Desventajas: "La comida de vuelta (beef) malo, todo tendones, debería haber vuelto a pedir pollo. Problemas de recursos aduaneros en Inmigración y obviamente un retraso de salida considerable. Sería recomendable que te avisaran al llegar a Zanzibar que es recomendable al salir de Zanzibar llegar con mínimo 3h de antelación para evitar estrés."
Ventajas: "The flight was smooth and the crew courteous. In fact the passengers all applauded when we landed."
Desventajas: "To reach Addis Abba/Arusha from the west coast of the US by Ethiopian Air, one must go through Dublin. I wish there was a Seattle to Addis Abba choice."
Ventajas: "Customer service was great and the restrooms were cleaned regularly unlike some long haul flights where it's not the case."
Ventajas: "See above."
Desventajas: "See above."
Ventajas: "Boarding and the programmatically were fine."
Desventajas: "It was a middle of the night flight and everyone was sleeping. The lights seem to come on every hour."
Ventajas: "Friendly team."
Ventajas: "Service & Staff"
Desventajas: "They don't need to translate everything into Ethiopian language. There isn't a single person flying from Addis to Malawi (or Malawi to Addis) who speaks Ethiopian, so it's a waste of everyone's time and interrupts the movie, sleep, and meal."
Desventajas: "The waiting time for the connecting flight to was far too long...."
Desventajas: "Lack of customer service. Due to the delay in Washington, we missed our connecting flight. Though the EA personnel knew of our delay and missed flight, we still had to wait in line at the counter for 3 hours in order for them to put us up in a hotel and make other arrangements. Though they had 15 hours to do this for us, they did not. They served some customers and did not serve others. There was no communication whatsoever, they just handed us papers without explaining what was happening."
Ventajas: "Entertainment options were good and they fed you several times"
Desventajas: "-changed flight schedule several times after booking ticket -3/4 segments were delayed causing me to miss connections - staff unaware of procedures -several mechanical problems with plane -still do not have bags after 7 days -no compensation provided for inconvenience -poor customer service"
Ventajas: "The flight attendants seemed a bit disorganized delivering the food and drinks"
Ventajas: "The service onboard was excellent!"
Desventajas: "The food was almost edible, but i stil ate it because i was hungry. The fish was not even real, just some sort of fishmeal,"
Ventajas: "Long flight but comfortable. Pleasant crews"
Desventajas: "Horrible food selection, needs improvement"
Desventajas: "I ordered a vegan food. The crew had difficulties in delivering this simple thing"
Ventajas: "We are so tired of showing up our passports many times in the ethiopian air lines. Overall we had a very good trip and the crews were so nice."
Ventajas: "I flew on the 787 dreamliner, and it was THE BEST airplane I have ever flown on. The service was excellent and the seats were very comfortable. I highly recommend this."
Desventajas: "There was nothing that I did not like."
Desventajas: "same flight crew"
Desventajas: "Escalators at the airport were spoilt. Rude crew before boarding."
Desventajas: "boarding announcements difficult to understand toilets not kept clean - not enough for size of plane stewards just OK - understaffed for a full 787 food mediocre - definitely better on other carriers to Africa spent 21 hrs in one plane from JRO to IAD in part caused by a 5 hr mechanical repair in Dublin pilot lead us to believe repair would be quick but it wasn't overall my worst international flight out of several dozen I will not fly Ethiopian Air again"
Desventajas: "I did not like the food"
Ventajas: "this part of the flight was not a pleasant one. the crew kept passing me over no matter how much I called. but they seemed more attentive to their native people (Ethiopian) because they spoke the same language. this was frustrating, the entertainment did not work for the entire flight, thank God I had my Bible to read...."
Desventajas: "Food was horrible. They must have non ethiopian options for travellers who are unfamiliar with their food"
Ventajas: "El viaje. El despegue y el aterrizaje ni se han sentido."
Desventajas: "La puntualidad."
Ventajas: "Flight attendants were nice"
Desventajas: "Food quality"
Desventajas: "The entertainment choices needs updates and more varieties I believe."
Ventajas: "Seats were comfortable. Entertainment system stopped working part way through"
Desventajas: "Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing."
Ventajas: "It was ok"
Desventajas: "NA"
Ventajas: "On board service and entertainment. The plane itself was clean and comfortable."
Desventajas: "The check in process was slow and inefficient. One of our bags was routed on another flight (we’re still waiting for it). Ridiculous amount charged for chech in luggage for an international flight!"
Ventajas: "Efficient and very nice crew"
Desventajas: "90 minutes delay for departure from Brussels to Washington..."
Ventajas: "Seats were old, but very spacious and comfortable."
Desventajas: "The boarding process seemed disorganized, and the plane took off late due to waiting for late passengers."
Ventajas: "Regular"
Desventajas: "No cancelar aviones"
Ventajas: "Ningún problema. Todo correcto y agradable. Genial"
Ventajas: "Nothing"
Desventajas: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."
Desventajas: "extra taxi in DC"
Ventajas: "We got warm washcloths to refresh our hands and face. A full bottle of water to save as we needed, followed immediately by a beverage service and pretzels. Dinner of either fish or chicken was delicious, and included bread, cheese, salad, and dessert. Followed by additional beverage services, a mushroom calzone and finally Belgium chocolates. The crew was friendly and entertainment on personal monitors was very good. This was the best overseas flight I have had in several years."
Desventajas: "Aisles were very narrow to access bathrooms."
Ventajas: "Una hora de retraso y todavía estoy dando vueltas en la pista de aterrizaje"
Desventajas: "no lo tomé porque me lo cambiaron"
Desventajas: "retrasaron mi vuelo, lo cambiaron por otro con una escala adicional y perdieron mi maleta"
Desventajas: "When I was trying to get in the line to check"
Ventajas: "I found that the meal served was of particularly good quality and tasty"
Desventajas: "3h delay!!!"
Ventajas: "El trato del personal fue excelente"
Desventajas: "La útima fila del avión decorado con el diseño de Tomorowland no se reclina ni tiene ventanilla"
Ventajas: "El personal no fue atento. El avión salió tcon una hora de retraso"
Desventajas: "El sistema de entrenamiento funciona mal"
Ventajas: "Airplane was clean and service was attentive. Food was good and served hot."
Ventajas: "Nothing"
Desventajas: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."
Desventajas: "Stingy with food, very little entertainment if at all"
Desventajas: "Late departure in Brussels with confusing and inaccurate information. The food was tasteless, my kids and I hardly ate anything because of it. The in-flight entertainment options were pretty limited. Once again, the flight crew was not very friendly or service minded."
Ventajas: "I enjoyed everything but"
Desventajas: "....the morning snack and audio of the movies. Also, wifi should be available (even if it's an additional cost)"
Ventajas: "Un vuelo económico sin mayores expectativas. Aunque se estipulaba snack al hacer la reserva no se especifica que es de pago y no incluido como se interpreta."
Desventajas: "Es de pago y caro salvo en business y flex and go"
Ventajas: "Mi única queja es el tamaño de los asientos. Por lo demás, todo de 10!!!"
Ventajas: "Personal amable y vuelo muy tranquilo"
Desventajas: "No hubo espacio para el equipaje de mano"
Ventajas: "Buena información de las conexiones"
Desventajas: "El vueli salio tarde, no me querian dejar subir mi equipaje de mano. Les daba igual que no pudiera organizarme con lo que llevaba dentro que era fragil"
Ventajas: "Todo normal"
Desventajas: "Todi el servicio era de pago"
Ventajas: "helpful crew"
Desventajas: "flight was delayed"
Desventajas: "Very dirty plane, limited space poor customer service. Took pictures of stained trays, seats. Very gross."
Desventajas: "The special meal that I had requested was not available. In fact the only meals on the Brussels to Washington leg were chicken/fish. No vegetarian meal was provided."
Ventajas: "They were on time"
Desventajas: "TINIEST toilet EVER. Couldn't even turn around to wash my hands (and I am quite tiny myself) or look in the mirror...which for some reason is not well placed. Impossible to choose my seat, even after calling help service (3 times! and still had to discuss at the counter), just so that they change me already in the flight to accommodate a family. I do not mind, but they never mentioned that the seat could not recline or that there was no window (the whole point of choosing the seat, for I have flight anxiety). I understand the whole 'profit' thing for selling food, though I just can't believe, after the price I payed I cannot even get a tiny glass of water. So, I'll just avoid it if possible."
Ventajas: "Personnel is usually nice. The personnel at the counter was particularly helpful."
Desventajas: "Impossible to choose my seat, even after calling help service (3 times! and still had to discuss at the counter), just so that they change me already in the flight to accommodate a family. I do not mind, but they never mentioned that the seat could not recline or that there was no window (the whole point of choosing the seat, for I have flight anxiety). I understand the whole 'profit' thing for selling food, though I just can't believe, after the price I payed I cannot even get a tiny glass of water. So, I'll just avoid it if possible."
Ventajas: "Sufficient seat space in a window seat. Excellent customer service on board, compared to any US service provider."
Desventajas: "Boarding. Unorganized and not very customer friendly."
Desventajas: "4 hour delay"
Ventajas: "Nice crew"
Desventajas: "Horrible food if you opt for Halal. Imagine having to eat the same thing from start to end in an international flight. Major turbulence, got sick to the stomach when I got home. I have to admit my overall experience was very very poor."
Ventajas: "Crew was very nice"
Desventajas: "Food was fair. Movie selection was poor."
Ventajas: "The crew seemed nice"
Desventajas: "I was literally in tears by the end of my flight because my back hurt so bad in the seats. When I was boarding, I had a two hour layover and I still had to run for my flight and they were already boarding when I got there. The food was tasteless. All I could do was try and sleep and pray the flight ended quickly."
Desventajas: "I would like a survey about my experience flying FROM JFK TO MONROVIA on Dec. 5 & 6! I have decided that this was my last voluntary flying experience with Brussels Airlines!"
Ventajas: "Food"
Desventajas: "Entertainment"
Ventajas: "Flight time and plane were fine."
Desventajas: "United charged over twice the fees for extra bags! I feel this was unfair."
Desventajas: "* No information was provided to the passengers about an additional delay of the flight after the original 5 hour delay. * No compensation was offered for the inconvenience of a delayed baggage by 2 days. * My family is definitely not going to fly with Brussels Airlines after the experience we had."
Desventajas: "Audio didn't work, broken tray that the food and drink could fall, unresponsive crew staffs (they consistently ignored my call and even turned off the call light above my seat-they just didn't do anything)"
Ventajas: "The food, efficient crew"
Desventajas: "Awful boarding process, one person alone for all the passengers with another 3 around doing nothing, which caused the departure to take place more than an hour late"
Desventajas: "The flight was canceled. I found out the day before my departure - the airlines didn't even contact me to let me know - and I never got reimbursed for the canceled flight. I had to purchase a $1500 new ticket to get back home in time. I wrote to the Brussels Airlines and they never addressed these complains."
Desventajas: "No drink or food offered"
Notificar tipo de visados con los que se permite abordar
a veces te cancelan el viaje sin avisar y siempre tienen retrasos
Ventajas: "Retraso de 2 horas"
Ventajas: "Se respeto la hora programada del vuelo estaba dentro del margen, del tiempo estimado."
Desventajas: "Mejor promoción para llenar las espectativa del cliente, cumpliendo con sus necesidades."
Desventajas: "It is unacceptable to have you go from the gate down two flights of stairs with your carryons so you can board a bus to take you to the plane."
Desventajas: "Everything was excellent thank you so much"
Ventajas: "comfy seats"
Desventajas: "nothing for now"
Desventajas: "Respect times of flights & communication with passengers at counters"
Desventajas: "Baggage handlers strike caused 3 hour delay departure. Plane was hot and bathrooms dirty. Food was good along with entertainment. Luggage was slow. Overall I would not recommend this airline."
Ventajas: "Leg room was good"
Desventajas: "We were prevented from bringing water on board and then only provided with small glasses three times during the long flight."
Ventajas: "Timeliness of food and cleaning up."
Desventajas: "Crew's short patience with customers"
Ventajas: "Very accommodating airline. Would use them again"
Desventajas: "The airline wasn't the issue, but the passengers seated around me didn't give me any space or an armrest. I wish I had had a window or aisle seat on that particular flight. The service was otherwise fine, but being that boxed in for so many hours cast the whole flight in a less than pleasant light."
Ventajas: "The crew was responsive to needs that came up."
Desventajas: "The flight was delayed by an hour and we didn’t actually leave for two hours because the boarding process was so disorganized. They had us line up over an hour before we could actually board the plane. People are so irritable that a shouting fight broke out in the process. The screens on the back of the seats work inconsistently. No wifi. And this was on the Dreamliner! not the worst flight I’ve been on but negatives definitely outweighs positives."
Ventajas: "The crew on board was excellent"
Desventajas: "The boarding process was the worst I’ve ever seen. No communication and when there was seemed very annoyed"
Desventajas: "Flight was overbooked. Had an issue getting my ticket 2.5 hours prior to schedule flight departure. Flight was originally scheduled to leave at 4:30. It was first delayed to 8:50 p.m. Then further delayed to 10:00 p.m. Plane left Casablanca much later than 10:00 p.m. which caused a very late arrival to IAD airport, 2:30 a.m. Boarding was a disaster. Stayed in line for over an hour not knowing if the plane was going to take off from Casablanca. No water was distributed and no communication was shared with the passengers until the crew announced boarding."
Ventajas: "I liked the flight in general. No turbulence and the flight crew was accommodating"
Desventajas: "The seats were outdated"
Desventajas: "Delayed flight as they waited their passenger from Barcelona to arrive. Total chaos at baggage claim"
Desventajas: "Very poor help internationally"
Ventajas: "Not much"
Desventajas: "Didn’t even have an option to pick a seat even though I tried through various venues (when purchasing tickets, setting a preference after buying, when checking in, in the airport after checking in); completely disorganized airline with no communication or customer service. Would never recommend this airline to another person even if it is the cheapest option. Can’t trust the airline to get you to your destination as they claim"
Desventajas: "Once again, there were some issues because I am pregnant. There was continued confusion and duplication with the release of liability forms, and then there was an unfortunate incident wherein my water was taken away prior to the boarding area with a promise that I could get more in the boarding area. This turned out not to be the case. Luckily, there was a very kind staff person who ran onto the plane and retrieved a bottle of water for me, but this should not be the policy."
Ventajas: "Longer flights have personal entertainment systems"
Desventajas: "Signage and communication in the Morocco airport was limited and often confusing"
Ventajas: "Aircraft and service"
Desventajas: "Smooth flight"
Ventajas: "I liked that i came to visit my daughter"
Desventajas: "Service and crew need a real makeover"
Ventajas: "This particular flight was fine. Royal Air gives a sense of being unreliable overall, though."
Ventajas: "Once in flight, the staff were courteous and the flight was uneventful"
Desventajas: "securuity at CSM was the pits. Way too many check points and very rude security personel. in flight food was pretty bad"
Ventajas: "Good food and personnel. Online check in is also helpful"
Ventajas: "Customer service was great."
Desventajas: "Airline routed bags to wrong destination"
Ventajas: "Seats on business class (dreamliner) but need for more ubs sockets Cabin crew Large variety of drinks Very large (maybe too) large portions of foods"
Desventajas: "Boarding with no attention to business class at baggage check and transportation to the aircraft Entertainment not including news Foods to be more diversified"
Ventajas: "I liked that it is non-stop and that Royal Air Maroc now flies to Washington DC rather than having to drive all the way to New York to catch a flight."
Desventajas: "it was very dirty and the bathrooms were broken not an enjoyable flight at all"
Desventajas: "Every single flight was significantly delayed, disorganized and with uncourteous staff. one flight was so delayed we missed our connection. I've reached out to Royal Air Moroc and no response."
Desventajas: "Again, there was confusion in the transactions that could have been improved with better communication."
Ventajas: "not over-booked, so was able to get my own row to sleep, efficient generally"
Desventajas: "male flight attendants and staff are a bit surly - some of the new security requirements, like having to check in computer and iPad when coming tot he US from Morocco, were not adequately explained or handled in a customer-service-oriented manner"
Ventajas: "food and time"
Ventajas: "El personal fue un desastre. No nos atendieron nada bien, al contrario que en la ida, estaban siempre durmiendo y te decían que te pusieras tu la bebida, agua, o similar."
Desventajas: "Los asientos estaban todos rotos."
Ventajas: "Decent food"
Desventajas: "flight needs wifi - larger selection of films."
Ventajas: "It was a comfortable flight and the staff were helpful."
Desventajas: "The vegetarian option one way was bland."
Ventajas: "Nice stuff, good food ..service too"
Desventajas: "I cant remember"
Ventajas: "The airline itself is pretty decent. The food is good enough. The dreamliner is a joy to fly. Entertainment at the seat is pretty good as well. The crew was friendly even though their english was quite hard to understand on the PA system. What I do like is that the crew does not sit there badgering you about cell phones and the like. Boarding could definitely be improved. It is like one huge gaggle of people when they ask to board. At least the flight operates on time."
Ventajas: "The weather"
Desventajas: "All but the weather"
Ventajas: "reasonable prices"
Desventajas: "Terrible experience. Never flying this airline again. Long security lines at Casablanca, the food was mostly bread and carbs-very little protein or vegetables, entertainment system was broken the entire flight, flight attendants rude and do not respond to call lights. My seat in the back was broken. Casablanca airport was stuffy and congested. People were smoking in the building."
Ventajas: "Ticket price and Non-stop flight to Casablanca from Dulles."
Desventajas: "Surly Flight attendants. Crowded flight conditions. Food is horrible and ran out of dinner options."
Ventajas: "I liked that it was a non-stop flight to Morocco. The service is rude and unprofessional, and the flight offering was minimal."
Ventajas: "Crew is excellent. Boeing 787 is a great plane. Would fly again."
Desventajas: "Entertainment system had many instances where streaming was lagged, bugs causing it to pause/stop play, required reboot midflight. Also, limited selection."
Ventajas: "The concern and friendliness of the crew, the leg space"
Desventajas: "No entertainment, food was not so great, noise of the airplane"