Desventajas: "Better food choices for Business Class passengers"
Ventajas: "TV was okay when it was working, however crew was not around when I needed help and it was no longer functioning the last 3 hours of the flight."
Desventajas: "Food wasn't great. Not many options. Nothing vegetarian, of course I brought my own food, however it wasn't anything hot."
Ventajas: "La comida"
Desventajas: "La comodidad"
Ventajas: "La comida estaba muy rica"
Desventajas: "Los asientos son bastante incómodos, especialmente para un vuelo transatlántico"
Ventajas: "Food was okay"
Desventajas: "Media system had to be fixed"
Ventajas: "El servicio muu bueno, al igual.que la.comidad y la variefad de peliculas"
Ventajas: "La atenccion"
Desventajas: "Más películas en espańol"
Desventajas: "Se retraso 50 minutos y perdi una cita importante en bangkok"
Ventajas: "The flight crew. Excellent"
Desventajas: "Both ways through Guangzhou my flight was changed proving tricky without any Mandarin skills."
Ventajas: "Limpieza del avión y la buena atención del personal abordo. El espacio el clase turista es bueno."
Desventajas: "Abrieron los mostradores para check in sólo dos horas y media antes del vuelo lo que hizo que mucha gente que habíamos llegado desde 3hrs antes tuviéramos que esperar al menos 30 mins para ser atendidos. Obviamente la gente que llegó después tuvo que esperar aún más."
Ventajas: "Limpieza y buen servicio del personal de la aerolínea"
Ventajas: "The service was outstanding. They had a person waiting as we got off the first flight to guide us to the second flight. The stewardesses were attentive and outstanding. The seats were comfortable, the food and movie optons were top notch. I can't recommend business class highly enough."
Desventajas: "I loved everything about this flight!"
Ventajas: "Everything very average"
Desventajas: "If you ever need customer service, they are the worst in the business"
Ventajas: "Our cabin crews were always nice n friendly."
Desventajas: "Boarding was a bit difficult."
Desventajas: "Habian muchos latinos, y el centro de entretenimiento no tenia nada de español."
Desventajas: "no me gusto que no incluyeran el lenguaje de español para subtitulos en las peliculas por lo menos."
Ventajas: "Stewardess and stewards work"
Desventajas: "My seat"
Ventajas: "For such a classy airline, they have terrible coffee and tea"
Ventajas: "China Southern is just a good solid team their people are nice and the planes are clean and proper."
Desventajas: "i don't think they gave us breakfast, which would have been nice, given that upon arrival there's a tough visa ordeal to go through."
Desventajas: "Food was ok...tea coffee not good at all"
Ventajas: "Seats were ok. Downloaded media for each seat was diverse and entertaining. Food was alright."
Desventajas: "Crew was pretty curt and not polite. They also 'didn't have time' to load my bag onto the plane, along with ~15 other people. I had to wait two days for it to arrive. 'No time' to load bags is kind of an odd and slightly unacceptable reason to not load baggage onto a plane. Airlines close check-in for flights 30 mins before departure time to ensure that all bags make it onto the plane. I was 3 hours early. Don't know why they 'didn't have time'. They also broke my friend's bag."
Ventajas: "AMAZING, cheap and fantastic free hotel for layover"
Ventajas: "Pleasant staff. Comfortable bed and blanket"
Desventajas: "Very dated movie selection. Limited alcohol."
Ventajas: "Arrived on time."
Desventajas: "El mal trato de las azafatas"
Ventajas: "La comodidad del avión y la puntualidad"
Desventajas: "Las azafatas son un poco groseras."
Ventajas: "The seats"
Desventajas: "Our box was ruined and end up to be trashed. They your officer asked us to throw it ourselves. So disappointed the FAs doesnt know how to speak english well"
Ventajas: "Great flight and awesome views."
Desventajas: "My bags are still not with me, I have filed a report and sent an email to China Southern. Not sure what to do next, i have nothing to wear."
Ventajas: "Nothing"
Desventajas: "I tried to change my reservation because of a medical issue . I was not able to make the change . Because of discrimination towards non chienese . I had to purchase a new ticket ."
Ventajas: "Great customer service and aimed to please!"
Desventajas: "The food... however the crew tried to please with what they had available."
Ventajas: "My flight attendant was superb. Friendly, attentive and caring. I think her name was van ling."
Ventajas: "I liked being seated in the upper deck. Great service. Nice heavy blankets, head support, and foot rests"
Desventajas: "The western breakfast with eggs wasn't good. Not very many good movie options."
Ventajas: "The free gift bag of food given out after 3 hours of delay."
Desventajas: "Flight was delayed 5 1/2 hours. Bags were delayed upon arrival."
Ventajas: "Nice crew."
Desventajas: "Flight was an hour and a half late, almost causing us to miss our connection in LAX. The seat cushions on the china southern planes are the worst I've ever sat on, and I've taken many flights in my day. The food was pretty mediocre. Overall a lame experience."
Ventajas: "Flights are always on time, flight attendants are very nice."
Desventajas: "Uncomfortable seats, mediocre in-flight entertainment."
Ventajas: "Crew, food, and entertainment all good."
Desventajas: "The A-380 is a monster of a plane, but there isn't much in the way of leg room in economy class compared to the 738. Also, the no cell phone rule is a bit annoying if you have things on your phone that you need to access during a 15-hour flight."
Ventajas: "Arrived on time ."
Desventajas: "No western food selection"
Ventajas: "excellent"
Desventajas: "smooth trip! no hassles"
Ventajas: "Service"
Desventajas: "Delay"
Desventajas: "There was no communication as to when the flight would leave so we were delayed without knowing if we would leave or not. The staff was not helpful and when asked a question decided to answer with a yes or no instead of explanations. Worst trip, worst staff I've encountered to date."
Ventajas: "Excellent choices of movies and shows"
Desventajas: "Food was so-so"
Ventajas: "came to dalian at least"
Desventajas: "flight cancelled due to weather conditions, chaos at the ticket counter. no support for the overnight planning, ticket counter doesn't decide. manager lost in huge groups of discussing chinese travellers. who sours loudest to be served first. no drink, no food offer."
Ventajas: "Very efficient check in process."
Desventajas: "Food service - half a sandwich and a kids juice box. No coffee available. Good thing I caffeinated up in the airport. I think they can do better."
Ventajas: "The staff at the airport was helpful to give direction."
Ventajas: "Flight crew attitude was professional and friendly. Food choices were great. Great landing. My thanks to the pilot!"
Desventajas: "Seat was small, narrow, and not much leg room. I had difficulty with the seatbelt being too small. Upon exiting the plane into the airport, the airport was very hot and uncomfortable, which is not China Southern airline's fault."
Ventajas: "I liked that the plane landed safely and on time."
Desventajas: "Food."
Ventajas: "Todo"
Desventajas: "Nada"
Ventajas: "Todo."
Desventajas: "Nada"
Ventajas: "Nada confortable la gente encima de ti"
Desventajas: "La comida y el entretenimiento"
Ventajas: "Nada"
Desventajas: "Todo"
Desventajas: "One of my luggage did not make it"
Ventajas: "Crew member was very friendly and smiled all the time. My kids were hungry and they offered two sets of meals for both of them."
Desventajas: "Entertainment/movie was nil. No personal entertainment screen."
Ventajas: "Check in rápido, asientos cómodos, control de equipaje"
Desventajas: "Comida avión"
Ventajas: "Muy buenos los asientos de exit!!!!!!"
Desventajas: "package service. lost my package twice."
Desventajas: "Luggage lost. Reported at the HK airport. The airport staff told me that no record of my luggage and filed a report for me."
Ventajas: "Seat very comfortable"
Desventajas: "Need better food quality and choices."
Ventajas: "Lovely crew"
Desventajas: "Check-in was frustrating with split lines, late openings. Could not get boarding pass on kiosk or on website. Kayak is not user-friendly and does not seem to support online check-in. Would not recommend using it to others. Will not use it again."
Ventajas: "I missed my flight due to reading the time of departure wrong, military time. It was my fault."
Ventajas: "Nothing"
Desventajas: "Its a piece of junk"
Ventajas: "Crew was excellent, flight was comfortable, food good."
Desventajas: "Long line at the check-in/ luggage drop off counter only ONE person for economy check-in. Kiosk did not pull up information so that I could use the shorter online check in/ luggage drop line. No entertainment.."
Ventajas: "No me gustó nada al contrario no hablan ni el idioma inglés ni español"
Desventajas: "Me intoxique con la comida y vomite y estuve dentro del avión vomitando como 25 mnts y me fui a mi asiento y me sentí mareada de tanto vomitar y trajeron una doctora y me hizo preguntas de 3 meses si tuve algo oh alérgica a un medicamento y le dije que have 7 meses sólo había tenido un ataque al corazón que no tiene que ver con la intoxicación de la comida y dijeron que no pero no tenia nada solo el malestar u decidieron bajarme en otra Ciudad Alaska sin consultar primero y no me sentía grabe solo mareada de la fuerza del vomito y de ahí me mandaron para Ciaro luego los Ángeles y de ahí para China cantón y ahora me toca regresarme y no me dejan subir al avión si no traigo un certificado médico estoy en.China yo no conozco ningún hospital y no tengo médico de cabecera viajo al año 15 veces puedo mandar fotos de mi pasaporte y nunca me a pasado esto con la comida y menos de tirarme en otra ciudad ahora no puedo regresar a mi País de Recidemcia USA por que no quieren que suba entonces que hago aquí comprar otro ticket por que"
Ventajas: "La puntualidad y atención en la aerolínea es muy buena. Tienen variedad de películas y series. La comida es buena. Todos los asientos tienen una pequeña almohada y cobija para ir más cómodos."
Desventajas: "El espacio entres asientos para un viaje largo no es tan cómoda pero siempre existe la opción de comprar VIP"
Ventajas: "Flight left on time and got to Beijing on time. Everything was fast and easy. Crew member helped me with luggage. Food was good. The only thing is entertainment, not good."
Desventajas: "The entertainment."
Ventajas: "Love the service from the air hostess"
Desventajas: "Seating is a little tight, limited movie selections"
Ventajas: "Todo en hora, y sin problemas"
Desventajas: "Como cosa no tan positiva, al llegar de mañana a aeropuerto siguen dando comida en lugar de un buen desayuno"
Desventajas: "The flight was late and caused everyone to have to stay overnight. I hope we get our luggage"
Ventajas: "Good service with good cooperation."
Ventajas: "Very fast getting luggage to us after the flight!"
Ventajas: "Easy no problems good staff"
Ventajas: "Flights ran on time. Fares were very low."
Desventajas: "Service was minimal. No way to get help at the gate. Minimal service on board. Beverage service twice on a 13 hour flight. No snacks. Terrible food. Limited choices on entertainment system."
Ventajas: "Food"
Desventajas: "cabin space"
Desventajas: "Nobody was even at the counter? Only a sign saying the flight was cancelled. Worst experience at the airport I've ever had."
Ventajas: "Crew"
Desventajas: "Everything els was disapointing"
Desventajas: "Flight arrived on time...they wouldn’t let me on the plane...said the other plane already took off and I had to stay overnight in china...friend/famliy waiting at airpor"
Ventajas: "The crew from Tokyo to Beijing was the Airlines saving grace; they’re the only reason not getting lowest possible scores across the board."
Desventajas: "Flight from LA to Beijing was horrible, the entire experience starting with check in."
Desventajas: "limited movie/TV options"
Ventajas: "Travel was very smooth and easy. But the ticket agent neglected to tell us we had to go to a special transit visa desk before exiting through customs. We thought the paperwork we filled out at the ticket agent desk was sufficient."
Desventajas: "Food was bland. Flight attendants are extremely rude."
Ventajas: "Nothing"
Desventajas: "Everything"
Ventajas: "Loved the wide seats and space between seats. Staff service was impeccable."
Desventajas: "My TV screen was not functioning well."
Ventajas: "En general bueno, el avión llegó antes de lo previsto"
Ventajas: "El personal en el vuelo atento en los requerimientos"
Desventajas: "."
Ventajas: "En general el vuelo fue bueno"
Desventajas: "La estadía en el cuarto blanco en Vancouver pudiera ser más agradable y a lo mejor tener un poco de agua o café en lo que se espera"
Ventajas: "Overall great flight for the value. The entertainment and food are decent. Leg room okay."
Desventajas: "Not super comfortable seats and once again food and entertainment just okay."
Desventajas: "My flight was cancelled. I was never notified about the cancelation. Found out about it when I got to the airport."
Desventajas: "Lousy food. It was not as ordered.....Indian pure veg meal."
Ventajas: "El personal de cabina fuen perfecto, más que perfecto. La comida muy correcta."
Desventajas: "El avión era viejo, sucio y para ser un viaje intercontinental no disponía de instrumentos para amenizar el viaje, pongamos por ejemplo no tenias la oportunidad de ver películas, cosa que en el viaje de ida si."
Ventajas: "El personal de cabina fuen perfecto, más que perfecto. La comida muy correcta."
Desventajas: "El avión era viejo, sucio y para ser un viaje intercontinental no disponía de instrumentos para amenizar el viaje, pongamos por ejemplo no tenias la oportunidad de ver películas, cosa que en el viaje de ida si."
Desventajas: "I got my baggage after 4 days from landing."
Ventajas: "The in-flight crew was amazing for a 13 hour flight they stayed very upbeat. I would fly this airline again because of them. It was also fun to practice my Chinese with them."
Desventajas: "Airline didn't make an effort to hold the connecting flight. Also tried to book passengers two to a room for the 24 hour delay. Delay did not come through on vayama/kayak systems so when I called vayama they couldn't help because they thought the flight had departed on time."
Desventajas: "30 min to boarding time they changed the gate from E25 to E 57. They have around 250 people jammed into small space, where we had to board a bus to the tarmac and board the aircraft using the stairs carrying our carry ons. At the boarding gate the personnal were mainly giving out instructions in Chinese and people like us had no clue what was happening. There were two lines formed for passengers to check in, when I got to the front of the line the lady said I had to go to the other line as the line I was in was for business class and First class. This is to board the bus to take you to the aircarft. Again there was no clear announcements saying which line was which!!!"
Desventajas: "We sat on the tarmac for several hours before we took off - "because it was a busy day"."
Ventajas: "Selection of movies"
Desventajas: "Small seats"
Ventajas: "Movie selection and food was OK"
Desventajas: "Flight delayed for four hours because of "weather in Houston". 14 hour flight could have taken off on time and thunderstorms were over well before we got there. Missed out connecting domestic flight and stuck overnight in Houston with no good or hotel vouchers offered."