Desventajas: "Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group"
Ventajas: "Entertainment and board WiFi excellent"
Desventajas: "Boarding was a surprise, at least 200 m walking in the light rain, no previous warning."
Desventajas: "Breakfast was not tasty. Options could have been better."
Ventajas: "The crew was wonderful, very hospitable and friendly."
Desventajas: "The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs."
Ventajas: "Business class lay-flat seats and a private cubby."
Desventajas: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Desventajas: "More leg room"
Ventajas: "Nothing."
Desventajas: "Not being scammed on bag charges."
Ventajas: "The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay."
Desventajas: "Nothing. The flight was efficiently run and seats comfortable."
Ventajas: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."
Ventajas: "Upgrading to Skycoach giving extra leg room was well worth it."
Ventajas: "The service was fantastic"
Desventajas: "The plane was very cold inside they need keep the cabin warner"
Desventajas: "Superb airline"
Ventajas: "Crew did a very good job"
Desventajas: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Desventajas: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Ventajas: "the staffs and the boarding experienve"
Desventajas: "Narrow Ailes make it difficult to board."
Desventajas: "That is didn’t happen until the next day"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "Legroom"
Desventajas: "Late"
Ventajas: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Desventajas: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."
Ventajas: "Cabin crew was fantastic! Inflight experience was woderful."
Desventajas: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."
Ventajas: "Wonderful employees"
Ventajas: "Excelente todo!"
Ventajas: "Entertainment options were of great variety and easy to use"
Desventajas: "bummed I couldn't even opt in or purchase wifi. being sel-employed and having such long flight - its just a missed opportunity."
Ventajas: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
Ventajas: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."
Ventajas: "Everything was ok."
Desventajas: "The Auckland airport is the closest I have ever been to burning in hell."
Ventajas: "We were allowed to check one bag for free...that's awesome. And we were provided with two full meals on the flight, more food than we could eat. And even a complimentary alcoholic drink! Great selection of movies. New Zealand Air is one of the best flying experiences I've had"
Ventajas: "everything! Leg room, priority boarding even though we boarded close to last, snacks. That safe feeling :)"
Desventajas: "nothing!"
Desventajas: "The staff asked for my return ticket to the U.S. I told them I have a round trip ticket from and to Japan. I have to show them my U. S. Navy identification card otherwise Air New Zealand would not have processed my boarding pass ticket. Air New Zealand discriminates."
Desventajas: "the person next too me was overflowing in their seat so much they took up a quarter of my spot.. it was not work making the flight uncomfortable by making a stink about it but I paid for a whole seat not 3/4 of one!"
Desventajas: "Just a bit cramped"
Ventajas: "Crew and entertainment good"
Desventajas: "More leg room"
Ventajas: "Entertainment was good, crew was nice, flight was very smooth"
Desventajas: "Took forever to take off, but not company fault"
Ventajas: "everything"
Desventajas: "nothing"
Ventajas: "everything"
Desventajas: "Nothing"
Ventajas: "Ninguna"
Desventajas: "Lo perdí"
Ventajas: "Great food, wine, service Seats"
Desventajas: "no wifi"
Ventajas: "seat crew food entertainment"
Desventajas: "no wifi"
Ventajas: "Everything comfy spacious seats row 8"
Desventajas: "Nothing"
Ventajas: "Everything FA even got our bags out while taxiing into gate"
Desventajas: "Nothing"
Ventajas: "Flight had gluten free meals. Crew was professional"
Desventajas: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Ventajas: "We flew premium economy. The staff was wonderful great first experience! I really wish the other three crews could have kept this momentum going as my other flights with ANZ were less than thrilling! The flight attendant staff was phenomenal on my iah to akl leg. My crew on the akl to iah leg. Brandon gave the initial intro and seemed to follow the original crews standards. Unfortunately, we had an older flight attendant who seemed less than thrilled to be with us this flight."
Desventajas: "I wish I could give a true rating of ANZ as their crews apparently don't follow any protocol for providing the same exceptional service received on my maiden flight with them."
Ventajas: "It was s safe flight."
Desventajas: "I didn't feel valued and appreciated. Poor options for complementary food service."
Ventajas: "Crew helpful, congenial."
Desventajas: "Anticipated more legroom based on seat chart diagram."
Desventajas: "Nobody believes in offering decent food anymore. Flying was so much better 25 yrs ago. Soon we will have to pay to use the toilet."
Desde que llegamos al aeropuerto nos trataron muy bien. Es una aerolinea diferente y con altos estandares de calidad y de servicio.
Una aerolinea con estandares de calidad y de servicio insuperables. Nos trataron muy bien desde que llegamos al Counter.
El pase de abordar marcaba DOH, cuando llegué al aeropuerto me dijeron que mi vuelo salía de HIA, por lo que tuve que pagar un taxi para moverme de aeropuerto. La respuesta de la aerolinea fue: "lamentamos el inconveniente".
No permiten la facturación en línea de grupos. Por tanto al facturar en el aeropuerto terminábamos sentados en filas centrales y esperados.
Ventajas: "La tripulación es muy buena. El asiento no es el problema, sino la incomodidad que aporte la persona vecina."
Desventajas: "Que haya más variedad en la comida vegana"
Ventajas: "Todo muy cómodo y amables"
Desventajas: "El abordaje"
Ventajas: "El abordaje y descenso"
Desventajas: "Que los asientos de dos pasajeros estuvieran un poco más separados y que el menú de entretenimiento no esté en el respaldo de los brazos porque molesta mucho al compañero"
Ventajas: "La mejor aerolínea, felicitar a la sobrecargo Viviana que se notó su profesionalismo ante mi persona."
Ventajas: "Flight attendants were very polite."
Desventajas: "The seats could be more wide."
Ventajas: "Crew, food."
Desventajas: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Ventajas: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Ventajas: "Great service & very comfortable lie flat business class seat for this red eye flight."
Ventajas: "Great experience"
Desventajas: "Me demoraron el abordaje por una batería que tenía en mi maleta facturada, 40 minutos antes de que salga vuelo, demorandome 25 minutos en atenderme para decirme que debo dejarla o declararla pero que no tengo tiempo de hacerlo o perdería el vuelo. Y ahí quedó mi batería. La comida más variada"
Ventajas: "la atencion de la tripulaciono fue muy atenta, el entretenimiento excelente, el embarque organizado"
Desventajas: "la salida se retraso, y el espacio es algo reducido, la sensacion de corriente de aire es muy elevada en general y sonora."
Ventajas: "bien en general"
Desventajas: "el trayecto, intenta hacerlo mas rápido y una conexion adecuada"
Ventajas: "a la vuelta habia sitio y se venía comodo, el personal de vuelo agradable"
Desventajas: "puntualidad, y el vuelo fue muy muy largo , el tramo de shanghai a doha se hizo eterno, 11 horas o mas"
Ventajas: "Everything"
Desventajas: "Nothing"
Desventajas: "La puntualidad. Hubo un retraso y perdimos conexión , un desastre en in viaje de trabajo , tiempo irrecuperable"
Desventajas: "Atención al cliente: en el tramo Doha-Nairobi pedí un cambio de asiento porque el compañero de fila estaba borracho (subió borracho y empezó consumir alcohol antes de despegar el vuelo), y me enviaron a un asiento incómodo, aún cuando cuando les dije que sufro de discapacidad en una pierna"
Desventajas: "For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed."
Ventajas: "The service was super and the food was delicious even the seats are very comfortable"
Desventajas: "Everything was super"
Ventajas: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Desventajas: "Nothing to dislike."
Ventajas: "Customer service"
Desventajas: "Food"
Desventajas: "Small chairs"
Desventajas: "Snacks and drinks could be betteri"
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús..."
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús"
Ventajas: "Crew were good, food was decent"
Desventajas: "Equipment/electronics was a bit dated."
Ventajas: "Puntualidad, comodidad"
Desventajas: "El aire acondicionado estaba muy fuerte y aunque te quejes no lo bajan"
Ventajas: "Un vuelo tranquilo y agradable, y la atención de la tripulación excelente. Lo único malo la comida. Muy difícil dormir a no ser que tengas delante salida de emergencia"
Ventajas: "Buena atención, buen vuelo, la comida bien. Nada que objetar"
Desventajas: "Todo súper bien"
Ventajas: "Comfortable, on time"
Desventajas: "Todo súper bien"
Desventajas: "Súper bien"
Ventajas: "Vuelo muy bueno con pocos pasajeros y todos los servicios excelentes."
Ventajas: "El avión muy cómodo, limpio y todo funcionaba ok. El personal muy amable."
Desventajas: "Nada."
Ventajas: "Qatar business es la mejor con diferencia"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Desventajas: "Seats were not very comfortable for economy class for a journey as long as these ."
Ventajas: "I liked the schedule was on time and smooth plane ride."
Desventajas: "I did not like the room in the plane. The seats where to close and u I couldn't sit back because person behind u would complain. Flight attendants did not really going around to see if we were good r needed drinks or even smiled they looked very upset and had some attitude when I did ask for something. Customer service needs more improvement."
Ventajas: "Awesome staff, super delicious food. Missed the flight, but airlines covered stay in Hotel in Doha. So we hot extra vacation day In Qatar with nice food and stay in a country we have never been"
Desventajas: "We have missed connecting flight from Doha to Oslo because of bad weather and had to stay in Doha, Qatar for 16hours. But airline took care of all passengers, organized 5*hotel in heart of Doha with luxurious food in the hotel restaurant"
Ventajas: "Qatar Airways Is Fantastic Service"
Desventajas: "Service and Food Selection"
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "Servicio, excelente igual que el personal muy atentos"
Desventajas: "Trasbordo en Sao Pablo, fue de imprevisto por problemas con el aeropuerto"
Desventajas: "JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair."
Ventajas: "Seats are very much smaller in economy. Hotel accommodation was no where close to good in comparison to Emirates or Thai."
Desventajas: "ANAZING flight staff! Friendly and courteous!!!! Loved them on all four flights!!!!"
hacía demasiado frio, me resfrié , la seleccion de peliculas deja mucho que desear
hacia demasiado frio en la cabina, me resfrié
Ventajas: "The crew was outstanding, had the same lady from the crew on the departure to Australia and on the way back to Dallas take care of me with the unlimited bundaberg ginger beer and hourly checkup to see if I needed anything else."
Ventajas: "Crew and beverage options were great."
Desventajas: "Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight."
Ventajas: "Kind crew. Comfortable space for economy."
Desventajas: "The food was not even edible. The entertainment was minimal."
Ventajas: "Love qantas airways! Such a great and safe airline."
Ventajas: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Desventajas: "I know it's an airplane, but even so, the food was astonishingly bad."
Desventajas: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
Ventajas: "The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great."
Desventajas: "Completely satisfied."
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "Nothing"
Desventajas: "That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane"
Desventajas: "Having back up/extra meals for people with dietary requirements as they may not have been able to request them."
Desventajas: "Less gate changes"
Desventajas: "Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller."
Desventajas: "I wasn’t given the seats I had chosen when purchasing the ($3,000) tickets. The seats in the “Dreamliner” were cramped and hard—uncomfortable."
Ventajas: "All inside the realm of the expected"
Desventajas: "Seat was uncomfortable"
Ventajas: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Desventajas: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "Everything"
Desventajas: "Nothing not to like"
Ventajas: "I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable."
Ventajas: "Easy boarding"
Desventajas: "All ok really"
Ventajas: "Wonderful staff, the flight felt quick and easy."
Desventajas: "The food, there was no vegetarian option."
Ventajas: "The crew was always courteous, helpful, and patient with everyone. They just seemed to have much better attitudes than I’ve seen with other airlines, at least this crew did. Even the food was good!"
Ventajas: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Ventajas: "Actually had wonderful vegan food for us. Express lane through customs/security. Separate biz check-in that actually worked. Good entertainment. Qantas Biz Lounge about the best lounge I've been in - just wonderful."
Desventajas: "Cant think of a thing."
Desventajas: "Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?"
Ventajas: "Service was good"
Desventajas: "Delays are too often"
Ventajas: "Crew were lovely, friendly and very helpful."
Ventajas: "I got to my destination safely and on time. Food and service were above average."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "This was AA flying for Quantas and it was all very nice; the taste of the food left something to be desired, but it was all decent portions and we were fed three times. The staff was terribly accommodating and friendly. The entertainment was top notch! The flight was smooth and was as comfortable as a 12 hour flight can be. After the hellish experience I had at both O'hare and LAX, it was a lovely way to end/begin the trip."
Desventajas: "Nothing, really."
Ventajas: "Everything. No complains"
Desventajas: "Transfer at Melbourne was erratic. But I think after renovation it should be ok. Otherwise perfect"
Ventajas: "The crew was attentive and friendly, food was great and the wide variety of entertainment offered made the 16+ hour flight go by quickly"
Desventajas: "Only downside was fellow travelers being inconsiderate."
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "Food was good"
Desventajas: "Very poor legroom, felt very cramped for an international flight. The infotainment system in my seat, and some others didn't work."
Ventajas: "On time dep and arr."
Desventajas: "Nothing specific."
Ventajas: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Desventajas: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Desventajas: "That the flight was delayed and we are already getting there late to begin with."
Ventajas: "Luckily the flight was only 3 hours"
Desventajas: "Most uncomfortable seat (smallest, least leg room would not recline, no padding) that I can remember. Baby not just crying but screening in the seat behind me and crew did nothing."
Ventajas: "Everything"
Desventajas: "Nothing"
Ventajas: "Crew was very professional. Entertainment was good. Pillows and blankets were availanle when we arrived."
Desventajas: "We were sporadicaly with water and ice from above. The arm rests were uncomfortable and some were broken. Food was only so so and for international flyers, the menu was not able to be fully understood."
Desventajas: "Minimal food and drink service."
Desventajas: "Lost a piece of our luggage--but very diligent about finding it and getting it to us the next day."
Desventajas: "1. Qantas was not interested in the fact that we were seniors and and that we were distress from our flight from USA. KAYAK SEND THESE COMMENTS ON TO QANTAS My phone no here in New Zealand is 0223446325 I can be contacted on this no. for more comment."
Desventajas: "The entertainment screen stopped working twice and I had to ask the crew to fix it for me twice. They were helpful and fixed it, but it was a bit of a hassle."
Ventajas: "Quick layover"
Desventajas: "Food used to be so much better."
Ventajas: "When checking in, the lady at the counter gave us great instruction on how to board and what to expect in customs when we landed in New Zealand."
Ventajas: "Wrote a story published in the Samoa News today"
Desventajas: "Never got my bag in Sydney and I am enroute to the Kingdom of Tonga now"
Ventajas: "Screen size is better and bigger"