The flight experience met my expectation of Korean Air. Keep up the good work.
Ventajas: "The service vayama were trying to charge fees way over the normal fees for any adjustments"
Desventajas: "If they could of tried to be helpful when trying ro change dates"
Ventajas: "Crew are great. Plane is cool, A380."
Desventajas: "Connecting flight is in a hurry, time is tight."
Desventajas: "The food is usually good on korean air but wasn’t great this time"
Desventajas: "I’ll use Korean Airlines again!"
Ventajas: "Crew was fantastic."
Ventajas: "Clean, kind cabin crew & nice meals"
Ventajas: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Desventajas: "Nothing except flying first class."
Ventajas: "Service, entertainment, and seats are all great."
Desventajas: "Korean airlines could use air nodules for their seats as both flights became very hot towards the end."
Ventajas: "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
Desventajas: "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"
Desventajas: "Korean air business class does not match their standards any more"
Ventajas: "Very clean aircraft."
Ventajas: "Wheelchair assistance"
Desventajas: "Little leg room on shorter flights/smaller aircrafts."
Ventajas: "Friendly crew, good movie selection, USB port."
Ventajas: "Smooth boarding"
Desventajas: "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
Ventajas: "Excellent movie selection."
Desventajas: "Food made my wife sick. Probably a bad shrimp. Passenger next to me thought I was a pillow."
Desventajas: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Ventajas: "Once we were on board. the service was good"
Desventajas: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Desventajas: "I missed my connection because of fog. (Obviously a problem they could not fix, so I’m not upset about that.) I asked to change flights in Fukuoka so I wouldn’t miss it but I was told then I wouldn’t be able to take my connecting flight in Incheon???? Even though it was Korean Air??? Fukuoka lacked any information when our flight might come or if it would possibly be cancelled. Got to Incheon near midnight, I then waited for three and half hours in a line to rebook for the next day, and when they helped me they gave me a ticket. They said they couldn’t give me any hotel accommodations because of all the missed flights, but didn’t offer some other compensation. I didn’t get a voucher which I saw other people in line get. When I asked to upgrade to business class( I was willing to pay the extra money) I was told it was too expensive for me. After my trip I will never fly Korean Air again."
Ventajas: "Really loved the KAL transit lounge area of the airport. Took a four hour nap in the nap area on arrival. Then was able to shower and clean up. All provided free. Great Airport."
Ventajas: "Korean Air staff was great. I fly Korean when flight prices are reasonable. Stsff helped me as I need assistance as a disabled passenger. Plan to fly again to BKK and back next summer and will fly KA again if price is competitive."
Desventajas: "Flight to BKK was on 747s my favorite plane."
Ventajas: "great staff... treat you like a king"
Ventajas: "Seat and space friendly workers."
Desventajas: "Food could be better"
Ventajas: "All. The best airline."
Ventajas: "Comfortable, easy, great service."
Ventajas: "The vegetarian food is better than what was served by the other airlines I've flown in."
Ventajas: "The comfortable ride during the entire trip"
Ventajas: "I really like the plane. It was my first time on an A380 and despite its size and volume of passengers, everything went well. Staff was excellent and helpful and the entertainment selections really good."
Desventajas: "Nothing comes to mind."
Ventajas: "The staff are very friendly and helpful."
Ventajas: "Pleasant and helpful"
Desventajas: "The food"
Ventajas: "I like Korean Air because they have really good to excellent service. The entertainment options are really good, and they are very accommodating of special requests and special needs. They are very strict about safety things. Even on a short 3 hour evening flight they provide a pillow and blanket for your comfort."
Desventajas: "On this flight, the beef dinner option was bad. Terrible strips of beef, and unidentifiable mushrooms."
Ventajas: "Light flight, extra space."
Desventajas: "One of the luggage wheels is broken. No ground personal in the airport to take care of the matter. Called and eMailed the claim. However, KAL refuses to look into the matter."
Ventajas: "Bibimbap not available. Crew checked in our carry-on despite having space above our seats (Carry-on was not checked in during Chicago to Seoul trip). Unresponsive entertainment system. If this was only a ICN - MNL flight this is overpriced since it feels like a budget airline."
Ventajas: "Air Korea continued to be awesome"
Desventajas: "Still no laptop plug"
Ventajas: "Over all customer service."
Desventajas: "I didn't realize that my flight was not actually Korean Air. It was Korean Air "Powered by American Airlines". So it was actually not really Korean Air. I was a bit disappointed by that."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "Great service, decent legroom in economy"
Desventajas: "Language barrier was to be expected"
Ventajas: "Service, comfort, and seat room."
Desventajas: "Everything was enjoyable on return flight"
Ventajas: "Everything was good and the price was proper."
Desventajas: "I think, any flight should have some more movies, music, and other entertainment."
Ventajas: "Flight was on time , passengers were updated on the status of flght."
Desventajas: "Nothing everything is well."
Ventajas: "Very nice and comfortable flight"
Ventajas: "Attentive service from flight staff 2 meal service each way in economy"
Ventajas: "Everything was great. The only suggestion I would like to make on another topic is the cost of an extra luggage. Compared to another airline I use (Eva Air), I find the Korean Air extra luggage cost much higher."
Ventajas: "Customer service wss great! Good food. Great entertainment."
Ventajas: "Excellent entertainment selections on the flight."
Ventajas: "Flight is on time. Good foods"