Desventajas: "Overall service was good but the equipment used is older. So the LCD screen is too small!! Even my iPad mini has a bigger screen ."
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "Very friendly and easy to talk to"
Desventajas: "The airplane was very warm"
Ventajas: "The seat was average for the 4 hour flight. The long trip from LAX to Seoul was much more comfortable . Seats were wider and more comfortable . Food was better also !"
Desventajas: "Back support for the seat...but I always bring extra pillow and I’m ok"
Desventajas: "Staff is great!"
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "Crew team is nice and friendly."
Ventajas: "음식"
Desventajas: "스튜어디스 분이 애들이 우니까 귀찬은 표정을 지으셧고, 애들 밥도 배식때 빼먹고, 애가 화장실 가려고 기다리는데 배식 차를 비켜주지 않아서 되게 오래 기다렸고, 결국 다른 엄마가 비켜 달라고 해서 비켜주고, 비행기 착륙전에 애기 우니까 따든다고 사탕을 갖구와서 안 먹겟 다는데 억지로 입안에 넣어 줬다."
Desventajas: "flight delayed 30 minutes"
Ventajas: "Clean plane almost on time"
Desventajas: "Food was horrible"
Ventajas: "The crew was very good."
Desventajas: "I requested a wheelchair due to limited walking ability. Myself and several others had to wait a long time after getting off the the plane. There were no chairs and it was difficult. A very nice guy finally brought us wheelchairs and rolled 2 of us at once through security and to baggage claim."
Desventajas: "Late landing, and it was a mess boarding the plane. Also, I could hardly understand the flight attendants, they need to speak English better."
Ventajas: "Good flight crew. Good food."
Desventajas: "No power outlet for electronics"
Ventajas: "I wish the American and western airlines would take a lesson from Asiana. Their staff is so polite and efficient at everything from luggage logistics to meal service. The food was great, water and orange juice plentiful. The bathrooms were kept clean throughout the flight. There were even combs and toothbrushes available. Great movie selection and screen interface with lots of inflight info about the plane and our journey."
Ventajas: "The pilot from Korea to Manila was terrible. He maneuvered the plane so abruptly that me and my daughter threw up which we normally don't. And the landing was bad too"
Desventajas: "See above"
Ventajas: "Comfortable seating and excellent crew! Plane was very clean and bathrooms well maintained throughout the 15 hour flight. The cabin crew were very attentive and helpful. I will fly Asiana again. Good movie options."
Desventajas: "Gluten free meals were so bland and unappetizing they were difficult to enjoy. Providing salt and pepper would help. Vegetables were undercooked ie potatoes too firm to cut easily. On the positive side the fruit was appreciated."
Ventajas: "The seat quite comfy compared to other airline."
Desventajas: "Entertainment. Nothing for each use. Bored."
Ventajas: "We actually got there."
Desventajas: "Terrible seats, no personal entertainment."
Ventajas: "Asiana es lo mejor"
Ventajas: "Food is excellent with great choices and tasty snacks inbetween meals. Staff are short friendly and go above and beyond. Bathroom amenities are good and always clean."
Desventajas: "Entertainment options are limited. The movies and tv selection is small for long distance flights."
Ventajas: "I liked everything about the airlines, the flight attendants are so respectful and kind. They go out of their way to help the packager get comfortable and settle in there seat before and after take off. I have been a member with Asian Airlines for 6 years and won't change airlines for nothing even if I have to pay a little extra for great service."
Desventajas: "I have no complaints with this Asian Airlines."
Ventajas: "Newest Airline A380 Friendly, kindly crew"
Ventajas: "Crew was nice."
Desventajas: "Seats not comfortable & smelled like vomit. Small selection on entertainment system."
Ventajas: "Entertainment options were good, newer movies. Lacked usb or ac charging, had older screens both flights with subpar visuals."
Desventajas: "On both flights my party of 2 was split, despite an early check-in. We were lucky enough to swap seats because ANOTHER family was also split between us on the first flight. On the second, 3 parties were all split in the 3 rows in front of us, so we had to shuffle 4 different people before take off before the majority of the people were sat together. On 10 hour flights, generally I feel parties shouldn't be split unless they're checking in later than we did."
Ventajas: "food was ok but. sandwich was the worst i have ever seen."
Desventajas: "boarding was confusing."
Ventajas: "Good leg room, clean aircraft, short flight. I'm 6'2" and had good leg room. All you can ask for on a fairly short flight."
Desventajas: "nothing special. delayed."
Ventajas: "The seat was a little bigger than the standard plane. I flew the A388. Screen was bigger as well. Overall satisfied with the flight. Food was okay."
Desventajas: "Nothing to complain."
Ventajas: "They got the special meals right & most flight attendants were efficient."
Desventajas: "Poor service! Why is Korean ground crew always in such a rush & so pushy? Much of their English lacks basic manner in civility."
Ventajas: "Good service"
Desventajas: "2/4 bathrooms were out of order"
Ventajas: "The crew was friendly. It was a very long flight, but the crew did a great job of trying to ensure adequate drinks were available and passengers were comfortable. I also enjoyed the individually packaged toothe brush and toothe paste availability."
Desventajas: "The seats were a bit uncomfortable for such a long flight. I'm 6'2" and had ok legroom, but the seats were a bit hard requiring frequent adjustments."
Ventajas: "Good food choice"
Desventajas: "Length of flight but you can't do s thing about that! Lol"
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "the service was amazing and the stewardesses so very attentive and polite / this was perhaps the airline with the best service i have ever had in economy class // i also like experiencing the very authenic korean food that was a choice at each meal //"
Desventajas: "the films and tv shows were a bit limited in selection but varied enough and were of good enough quality that i found myself kept entertained during the long flight /"
Desventajas: "Seat needs more cushioning"
Desventajas: "The passenger next to me kept nudging me. I wish there were separate arm rests for each seat."
Ventajas: "Everything went smoothly. The seats we comfortable and the food was pretty good. I would fly Asiana again without hesitation."
Desventajas: "Nothing. Had a great experience."
Ventajas: "Great entertainment. Good selection on movies. Food is good."
Ventajas: "The service-oriented and very pleasant attitude of the flight attendants made up for the other inconveniences."
Desventajas: "Suitcase was damaged. Flight was delayed 2 hours. Movie choices were limited--especially for foreign films. Wish there were more international films with English subtitles. However, the flight attendants made up for it by their attentive service."
Ventajas: "Delayed flight for almost two hours while all passengers were already inside the plane( korea to manila) . So hot inside the plane, no air condition, no food, no comfort measures given to passengers. They should have not let passengers to board knowing that there is mechanical problem. It would have been more comfortable if passenger just waited at the airport gate."
Ventajas: "Very comfortable, good service. Only thing I didn't like was the way they do the entertainment system. You change "channels" and to watch the thing you want you have to find it and then rewind to the beginning. The music channels loop after about 6 songs."
Ventajas: "Super friendly staff"
Desventajas: "Check in and boarding took incredibly long due to systems being down at the airport probably not asianas fault but that's my only complaint"
Ventajas: "seats are comfortable for being economy"
Desventajas: "food was not great as used to be and for a long flight not to have extra snacks options its a bit hard."
Ventajas: "I liked the little blanket, that.s about it. Convenient arrival/departure times."
Desventajas: "Food was skimpy. Counted three rude/bossy stewardess transactions. My Asiana flights used to be delightful. Now they are nothing special at best."
Ventajas: "The cabin was surprisingly warm unlike other airlines I've been on. They also provided nice toiletries in the bathroom like face toner and mouth wash."
Desventajas: "The seats were a little uncomfortable especially for such a long flight"
Ventajas: "Flight crew was so kind, food was tasty"
Desventajas: "Headphones/headphone jack didnt work well and was too short to see the screens- they dont tip down; was difficult to hear announcements- the electronic speaker wasnt loud/clear enough"
Ventajas: "Kind crew smiling, good quality of the food (all is free), variety of entertainment program"
Ventajas: "Staff was friendly and helpful from check in to inflight. The seats was very comfortable and surprisingly roomy compare to other U.S airlines."
Desventajas: "Delayed departure."