Ventajas: "I experienced the same type of service that I received on the flight from Bangkok to Seoul. I could not have expected more. I find the crew professional."
Desventajas: "I can't think of anything that could have made service better. They should keep up the good work."
Ventajas: "seat is very poor im a small person and the is to small!not comfortable!"
Desventajas: "not recomended!"
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "Charming crew"
Ventajas: "Crew was amazing"
Desventajas: "Flight was an hour late departing"
Desventajas: "On time departure"
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "Great airline staff, good food, smooth flight."
Desventajas: "Fewer movie selections than other airlines. Would have liked a small pouch of personal kit—toothbrush, eye mask, etc."
Ventajas: "Their customer service and food"
Ventajas: "Flight details"
Desventajas: "Due to weather we missed connecting flight. Just Fly and Asiana Air would not help us with switching flights. They said the other flights the next day had ‘wait lists’ and said it’s best we just cancel the trip. After doing so, we saw both flights out the next day with ‘wait lists’ online for purchase at an extremely high rate. Never booking through them again."
Ventajas: "charming & efficient staff"
Ventajas: "Good on-demand entertainment system, safe flight"
Desventajas: "Service is reliable but crew was not as friendly as they used to be. The meals were terrible. Economy seats on the airbus 380 are very crammed. No wifi either!!"
Desventajas: "Poor leg room"
Ventajas: "Flights on time , good seats and a good services"
Ventajas: "Superior attentive and hospitable staff. Will def book them again!!!"
Ventajas: "more legs room, but the sit cushing is horrible,, make people lower back hurt after the long time of sitting"
Desventajas: "food isn’t quite as fresh, delay time made the transfer between flight very tight"
Desventajas: "The delay"
Ventajas: "Asiana es lo mejor"
Desventajas: "Checking was great, Ajay was very helpful. Boarding was unorganized, Female staff was very unfriendly and untrained. Even after announcement for priority boarding for travelers with kids.. Ground staff was not helping anyone."
Desventajas: "Disorganized boarding. Seats need new foam."
Desventajas: "Comfortable seats"
Ventajas: "The posted schedule and price of ticket"
Desventajas: "Korea to Cebu flight was delayed for almost 2 hrs same as from Cebu to Korea and then to JFK. My niece and her son travelling to UK that same day was very unfortunate missing her booked bus to Brighton due to extreme delay and has to spend more to buy new bus tickets."
Ventajas: "My seat reclined more than usual"
Desventajas: "Their website that said that we could pay to use their lounge but when got to the lounge , I couldn't and had a 10 hr layover when I expected to be able to use it"
Ventajas: "The plane interior was in much better shape compared to my other Asiana trip. Flight attendants on this plane was much more courteous compared to my other asiana flight"
Desventajas: "The seating is hard and is hard on your back, legs and neck. Movie selection is very little and not very good. The bathrooms should be periodically cleaned down and sanitized with a light solution to be and feel clean."
Ventajas: "Provision of on flight slippers, sleeping pillow and blanket, toothbrush and toothpaste Comfortable and easy boarding and check in"
Desventajas: "More varieties and kinds of meals and food should be provided such as muslim halal food Minimize transit waiting time Increase checked in baggage limit if possible"
Ventajas: "Entertainment and courteous crew"
Desventajas: "Food was OK not the best. Seats were very uncomfortable."
Ventajas: "They made sure everyone was happy with all service."
Desventajas: "Could use a little more movies."
Ventajas: "Food only pork and no other choice"
Desventajas: "They tell you that's what we have Take it or leave it"
Desventajas: "A crew never gave me my can of soda"
Ventajas: "This airline and this model of aircraft (Airbus 380) makes a 14 hr transpacific flight almost enjoyable! We've flown this route numerous time and this was by far the most comfortable experience"
Ventajas: "The headphone jack was in the seat in front, not in the armrest; slippers were passed out"
Desventajas: "The plane got hot half-way through the flight."
Ventajas: "the service of the onboard crew"
Desventajas: "the flight was delayed"
Ventajas: "The staff are nice and friendly and courteous. The food is good too."
Ventajas: "Crew was nice and competent"
Desventajas: "Cabin lights went on three quarters into the flight and wouldn't go out and there wasn't enough water"
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Desventajas: "flight delayed again out of Seoul."
Ventajas: "A bit delayed but still arrived almost on schedule"
Ventajas: "Flight attendants were awesome. Much better than US."
Ventajas: "The food is the best among all airlines."
Ventajas: "No entertainment selection Did not eat the food Service was good No problems"
Ventajas: "Crew very polite and nice."
Desventajas: "Plane was too hot, very uncomfortable. Entertainment was very limited."
Ventajas: "Excellent customer service."
Ventajas: "THE staff were really nice and kind."
Desventajas: "Not enough snack small amount of wine usually you get 1 small bottle. NOT enough movies choice. No control on the air over your head."
Ventajas: "Great experience. Would definitely fly with them again!"