Desventajas: "It could have been better if it would have been on time and not delayed 2 hrs and I could have made my connection and not have to pay more than $200 for another flight. I am livid. Never again with Air India!!!!"
Ventajas: "Onboard crew is willing to help."
Desventajas: "Everything. Starting at check-in upto flight conclusion, there is always a problem. Their business and first class product is far, far below global standards. Seats are broken, some of them are not cleaned properly etc. For an aircraft that is about 6 years old, it looks like 30."
Ventajas: "We had taken extra legroom seats and so the seating was comfortable."
Desventajas: "The audio system was very poor. Could not watch a single movie. On such long haul flights, the entertainment system needs to be proper."
Desventajas: "Lines at check in counters were too long and there were less number of CSRs available. It took me 2 hours 30 minutes to check-in and get boarding passes. Same thing happened for the bag drop line and it took 1 hour 30 minutes"
Desventajas: "El avión era muy viejo. No había entretenimiento abordo. No había wifi."
Desventajas: "3 hours delay"
Ventajas: "Attentive on board service"
Desventajas: "The air craft looked a bit worn around the edges"
Ventajas: "The crew should be commended for doing such a great job despite the unruly behavior of some of the passengers. The Legroom on the airline is much larger than most of the airlines I have traveled. The meals served are mostly geared towards the Indian cuisine and it’s pretty good and sumptuous. You are provided with three meals on the EWR-BOM leg viz. lunch, dinner and breakfast."
Desventajas: "The boarding at Newark was chaotic but the blame lies on passengers who were not heeding to the repeated announcement from the ground staff. The entertainment system on the flight was very spotty with some terminals being unresponsive to touch. The passenger announcement are very minimal."
Desventajas: "Original flight got cancelled and reschedule 8 hours later in the day"
Desventajas: "Route map is not working and food was not great"
Ventajas: "Salimos en hora, todo perfecto"
Desventajas: "Comida buena"
Ventajas: "The Cabin Crew"
Desventajas: "Improve entertainment content"
Ventajas: "Found flies in it"
Desventajas: "Flies in food; chipped trays"
Ventajas: "Food was okay"
Desventajas: "The flight was delayed which made me miss my connection to Kochi. There are no announcements or communication from Air India. It's not worth flying Air India for cheaper tickets even if it's a last minute trip. I would recommend Emirates or Qatar Airways, if traveling from NY to COK"
Desventajas: "Tv was not working at all"
Desventajas: "TV screen we're not working so to hide the lights of screen flight attendant covered the screen with a blanket. Remote was not working due to which I was able to turn on the lights and could not call the attendant by a remote. Quality of food offered was very bad."
Desventajas: "Had a connecting Air India flight from Delhi which was 10 hours later. Would have been great if I could have had a better connecting flight"
Desventajas: "Travel was not comfortable and the food during entire 16 hr travel was horrible. I could not eat anything except tea and coffee. I usually not a complainer about my travel. I always travel by Air India. But past couple of times the quality of food has declined a lot and I thought I should inform about it. Also the AI crew was unprofessional. They were talking in their local language. They should also pay attention to their appearance. Thank you."
Desventajas: "1. The screen on all the 3 seats was not working. 2. The seats were not comfortable as they were very old. 3. They mentioned there will be a stopage at Mumbai but instead when we reached Mumbai the crew was not aware and they asked to collect bags and checkin again through domestic terminal within half an hour. Would not recommend to friend and family."
Desventajas: "Using the entertainment system was very cumbersome. For one thing, it did not work at the start and someone had to reset the system. Even after that, the system was very sluggish in responding to commands. The range of available selection was very limited."
Ventajas: "New flight with chargers for phones. Great food and comfortable seats."
Ventajas: "The ground crew as well as the cabin crew was extremely helpful. My arm was in sling and I was traveling with my 3 yr old so they helped me everywhere from carrying the baggage to providing comfortable seats."
Ventajas: "Staff was so friendly that my mother who was travelling alone for the first time didn't even realised that when she reached to mumbai.and food was so awesome and flight departed and landed safely on time."
Desventajas: "The seats were too small"
Ventajas: "Crew was very welcoming. Great service."
Ventajas: "Direct flight and one less hour the pilots covered the distance . Crew was exlent!"
Desventajas: "Older flight The seats chosen seem to appear next to rest room than what the seat map showed. Crew helped me seat at different available seat."
Ventajas: "Everything was smooth sailing and even landed 45 minutes early into London. Service was good and no complaints."
Desventajas: "Not a huge selection of movies in the in-flight entertainment but enough to get through the flight!"
Ventajas: "Satisfactory in every respect,"
Desventajas: "Nothing that I can think of."
Desventajas: "TV wasn't working and despite complaining, they failed to rectify the issue. Whole 14 hour flight with no TV or entertainment unit was quite a long one."
Ventajas: "787 is a great airplane."
Desventajas: "Entertainment system at my seat was not functioning and crew could do nothing about it. Crew was not particularly friendly or respectful of my preference to sleep."
Desventajas: "Wishing it wasn’t so long"
Desventajas: "Tv and lights did not work from the start. This was not sporadic but 7 rows did not have any entertainment or lights for the full flight."
Ventajas: "- Good time of day to fly (left midnight, arrived in London around noon) - the flight coincided with normal sleep time, so I arrived with very little jetlag. The aircraft (Boeing 787 Dreamliner) was well equipped, had ample luggage space and effective mood lighting. - Flight left on time and arrived early."
Desventajas: "The aircraft could have been cleaned better."
Desventajas: "Poor service, poor food"
Ventajas: "Friendliness of the staff and good service"
Ventajas: "Steward repeatedly woke me up on a red eye flight to offer me water when I was clearly sleeping and had a blanket over my head-- didn't seem to understand when I explained I'd "just like to sleep and didn't need anything, thank you." screens and headphone jack broken. Very difficult to understand folks on the hotline when I called to see if I could change my flight due to illness. Nice people, certainly-- super kind-- just really not up to snuff for a long haul."
Ventajas: "Plane staff were very nice. Food & red wine were both very comfy. Loved that they supplied pillows & a nice blanket! The top halves of the seats were very comfy – the same cannot be said for the bottom."
Desventajas: "Was upsetting that the entertainment consoles did not work for virtually all of the flight, and even when they were the content that I wanted to watch 'could not be loaded' for some reason."
Desventajas: "the main reason why i find the service provided by the airlines to be beyond poor is because the connecting flight was delayed by more than 6 hrs and there was no assistance from the airlines staff regarding the next flight or the amount of delay. The flight got delayed because of weather conditions which is not the fault of the airlines but keeping stranded passengers informed is their most important duty."
Ventajas: "The price and AI staff attitude/demeanor were both very good."
Desventajas: "The actual service quality was below the average US flagship airline, far below the average EU flagship airline, and very far below the average Asian flagship airline."
Desventajas: "The in-flight entertainment equipment was not working on quite a few seats. The headsets were broken and the controls to flip channels was not working. Hope they fix the equipment so that the passengers can actually enjoy the variety of programs available."
Ventajas: "- The crew was pretty good. Helpful overall"
Desventajas: "- The boarding was handled very badly. Couldn't believe my eyes to see something as simple as boarding looking like a complicated job! - AI crew is pretty rude when it comes to helping with overhead cabins: The cabins are high and it really is very difficult for most individuals to manage it single-handedly. For crew to say this is to any passenger,"You opened it. Now close it" without a 'please can you close it' just sounds atrocious and mean"
Desventajas: "Sewage from toilet backed up, sitting in sewage whole flight, no offer of reimbursement or compensation for flight that was health hazard"
Ventajas: "Direct Flight reached on schedule"
Desventajas: "Some of entertainment systems were not functioning"
Ventajas: "Leg space"
Desventajas: "Seat color selection, flight map not working"
Ventajas: "Timing was kept up."
Desventajas: "Entertainment was at its worst!!!"
Ventajas: "El tiempo de embarque y despegue fue rapidisimo, y el vuelose hizo muy corto."
Desventajas: "El tiempo previo al embarque fue en una sala no demasiado confortable."
Desventajas: "The plane was incredibly dated, did not include any type of internet (I would have bought for a premium given the 14 hour flight!), nor basic navigational info, so passengers were left not knowing any details about trip progress throughout the duration of flight. This is as close as one gets to flying in 1992."
Desventajas: "The screen from the front row was loose and fell on my leg which was painful. I felt I was treated as if it were my fault!"
Ventajas: "Helpful crew and the food was alright."
Desventajas: "Cracked seats, faulty entertainment systems, broken USB slots, the flight was not cleaned after the previous trip. There was crumbs of biscuits inside the headphone pouch. Another passenger had broken headphones. The touch screen rarely worked and rebooted 2-3 times during the flight. Very old aircraft. I was transported back to the 90s."