Ventajas: "Check in was good"
Desventajas: "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
Ventajas: "Plane is good"
Desventajas: "Delay 2x poor"
Ventajas: "The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself."
Desventajas: "The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight."
Ventajas: "Was given lounge access, quick easy boarding, very organized."
Ventajas: "Asientos comodos"
Desventajas: "Comida por debajo de lo que ofrecen otras aerolíneas del sudeste asiatico"
Ventajas: "The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!"
Ventajas: "We were fed on a two-hour domestic flight. Crew were professional and the plane was nice and clean."
Desventajas: "Boarding was behind schedule and we arrived slightly late."
Ventajas: "Flight team were friendly and efficient."
Desventajas: "Delayed take off."
Ventajas: "The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it."
Desventajas: "It was early but that was our choice!"
Ventajas: "Great service"
Ventajas: "Very quick procedures! Check in, boarding, disembarking"
Desventajas: "Seats are not comfortable"
Ventajas: "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
Desventajas: "Delay 15’"
Ventajas: "New plane, service great, process fine."
Desventajas: "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."
Ventajas: "Overall, this is a short trip. Everything is ok."
Desventajas: "Old plane. Mediocre food"
Ventajas: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
Desventajas: "A lack of flight entertainment options"
Ventajas: "The food was the best i have had on an international flight: i have flown EVA, KAL, Cathy Pacific, and Asians. by far Vietnam Aur has the best."
Desventajas: "the lie flat bed was hard, no padding... uncomfortable."
Desventajas: "Uncomfortable airplane."
Ventajas: "The whole flight"
Desventajas: "Nil by"
Desventajas: "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
Ventajas: "Todo bien"
Desventajas: "The Vietnam airline has little consumer orientation"
Desventajas: "This normally short flight was prolonged because of weather. The airline can't control this. However, we only got two updates by the crew, once to say that we were unable to land and were now going to Pnomh Penh to refuel, and sending to say we were leaving Pnomh Penh. The total time over five hours and would have been better with more updates."
Ventajas: "On time, clean, nice staff."
Ventajas: "Vietnam Airlines has good leg room on both international and domestic flights. Blankets and pillows were preplaced on seats, as were headphones in the seat pockets. Lunch and one round of snacks were served. Beverages were offered a few times."
Desventajas: "Cabin was inconsistently cooled. The rear was cold while the front was hot. Some passengers complained about being hot, but flight attendant only pointed out the overhead gasper vents, which were obviously open but did little to help the sweating and general discomfort. No personal entertainment system, only drop down screens. Food was average."
Ventajas: "Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration."
Desventajas: "As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized."
Ventajas: "Bottled water and ample leg room pretty much sums up this short flight from Phu Quoc to SGN."
Desventajas: "Crew at check-in counter was not friendly or helpful. Even though our pregnancy was documented a week earlier by Vietnam Airlines, she made us go through the same process, though we showed her we had the same form already in our possession."
Ventajas: "Provided food for only a 3 hour flight"
Desventajas: "Boarding was a bit slow (still arrived on time)"
Ventajas: "Cabin crew are great. Vietnam based catering is always really good: excellent fruit and I enjoyed the Vietnamese beef stew."
Desventajas: "Equipment seems older, no entertainment system in economy class."
Ventajas: "Check in was easy. Able to check in baggage easily. Staff was kind"
Ventajas: "Staff were excellent. Plane was nice and clean. I would not hesitate to fly with then again."
Ventajas: "Easy to change flight. Lots of leg room. Friendly service."
Desventajas: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Ventajas: "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
Desventajas: "There was no luggage requirment on my flight plan. I thought that it was 32 kg since it was international flight. At the counter I wad told I am over 20 kg allowed on that flight since this fligh was code shared with Vietnam Airlines but operated by Cambodia Angkor Airlines. After manager intervention my suitcase was accepted. I would appreciate clear communication about allowed suitcade weight on code shared flights."
Desventajas: "No entertainment"
Ventajas: "The staff were very nice."
Desventajas: "I would like a few more western choices of food in the business lounge"
Ventajas: "Very professional and very clean planes."
Ventajas: "Business class"
Ventajas: "Free baggage, nice plane."
Desventajas: "Flight left almost two hours late, without explanation, after having to move gates from end of the terminal to another. There should have been better communication from the gate staff about this."
Ventajas: "New airplane 787 Dreamliner"
Desventajas: "Dirty carpet, limited film and entertainment"
Ventajas: "On time, staff pleasant."
Desventajas: "Airport lines at check in, security and immigration could go faster! Everyone shoukd allow 3 hours."
Ventajas: "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
Desventajas: "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."
Desventajas: "The AC was broken... It was like hell..."
Ventajas: "It landed safely"
Desventajas: "Awful, awful food. Terrible and rude staff. Bad aircraft with things falling apart and tears in seat covers. Cant hear the announcements. The online check-in doesnt work. Check-in counter staff are all confused and slow as sloths."
Desventajas: "Seats are too tight"
Ventajas: "Very good overall experience. Never late, nice crew and they are flexible with carry on's"
Desventajas: "Flight was delayed by 3.5 hours. 2 hour delay was acknowledged on the board when I arrived at the airport, but there was no communication after that time came and went. Flight did not begin to board until over an hour after the supposed delayed departure time."
Ventajas: "Airbus comfort between Singapore to Ho chi mhin is very good. Crew was very nice and smiling between Sin to Ho chi minh Food is very nice and the company seems to pay attention to customer with the refreshing tissue or few things all along the flight"