Ventajas: "Trip from JFK to Wuhan was a pleasure unfortunately flying to China has great problems if you are Transit passenger as Iowa's continuing to Bangkok Bangkok"
Ventajas: "La comida"
Desventajas: "La comodidad"
Ventajas: "La comida estaba muy rica"
Desventajas: "Los asientos son bastante incómodos, especialmente para un vuelo transatlántico"
Desventajas: "Cabin crew doesn’t speak much English. Food isn’t great but what airplane food is?"
Ventajas: "El servicio muu bueno, al igual.que la.comidad y la variefad de peliculas"
Desventajas: "It’s a very long flight and I had the unfortunate luck of getting a broken entertainment unit."
Ventajas: "The plane is quite comfortable and took off on time."
Desventajas: "The food and the crew members. Provide more options of foods and serve water/juice more often. The crews need more training for customer service/ polite communication."
Ventajas: "La atenccion"
Desventajas: "Más películas en espańol"
Ventajas: "Pretty much everything."
Desventajas: "The food could be better."
Desventajas: "Se retraso 50 minutos y perdi una cita importante en bangkok"
Desventajas: "Online checkin didnt work, long disorganized lines, delayed flight, bag lost"
Ventajas: "Limpieza del avión y la buena atención del personal abordo. El espacio el clase turista es bueno."
Desventajas: "Abrieron los mostradores para check in sólo dos horas y media antes del vuelo lo que hizo que mucha gente que habíamos llegado desde 3hrs antes tuviéramos que esperar al menos 30 mins para ser atendidos. Obviamente la gente que llegó después tuvo que esperar aún más."
Ventajas: "Limpieza y buen servicio del personal de la aerolínea"
Desventajas: "Habian muchos latinos, y el centro de entretenimiento no tenia nada de español."
Ventajas: "eat drink all you want. back of plane but not any worse than other seats. good movie selection. considering the airlines take this is a good deal and flight. and all seats have an outlet!"
Desventajas: "they changed the flight time early on."
Desventajas: "no me gusto que no incluyeran el lenguaje de español para subtitulos en las peliculas por lo menos."
Ventajas: "Crew super helpful"
Desventajas: "Our in-seat entertainment unit keeps having problem. In the end I still managed to watch the movies but it's not too pleasant having to press the button to start/pause again and again."
Desventajas: "El mal trato de las azafatas"
Ventajas: "La comodidad del avión y la puntualidad"
Desventajas: "Las azafatas son un poco groseras."
Desventajas: "I have to cancel the flight due to a death in my family. i thought the airline will waive the canceling charge, i guess not. my daughter and I have to pay $400 total for it. Sad."
Ventajas: "Cabin crew is helpful, & I noted they are especially attentive to their elderly passengers & those needing assistance."
Desventajas: "The food is absolutely disgusting. And this from a national airline of a country renowned for one of the world's finest cuisines. It's an awfully long flight & little to eat. Even the packaged peanuts were poor. Also, deplaning at Guangdong requires use of portable stairs & bus to terminal - they don't use the jetways! This is a pain in the butt - and knees for those with any mobility issues."
Ventajas: "No comment"
Desventajas: "I was sitting on the window seat from Guangzhou to JFK, the person sit next to me( middle seat ) was a handicapped person, she couldn't stand n was pushed in by wheelchair , I don't understand why was she put in the middle seat, I have to climb over her everytime I wanted to go out, what if there is an emergency, it would be difficult to evacuate her, she travel with another three person, middle seat was just not right for her, the crew on board should have disallowed her to sit in the midfle"
Desventajas: "Could not reserve a seat ahead of time and the website was impossible. But once on the flight, all was good. But I agree with others that the seats are very hard. This was business class and a 15 hour flight."
Ventajas: "Penty if room.plenty of staff on board"
Ventajas: "Fast. Efficient. Lots of yummy snacks on board"
Desventajas: "Not allowed to use cell phone or open shades"
Ventajas: "The services was excellent. Everyone was polite. Overall was very good experience."
Ventajas: "We got moved up to Business Class on the 15 hour flight from JFK to Guangzhou. That was awesome. China Southern put us up in a very nice hotel because we had a 10 hour layover in Guangzhou, food included. Aircraft was new. Very impressed."
Desventajas: "Had to declare onto the tarmac and get a shuttle to the airport when landings in Guangzhou. Not enjoyable. Could be very stressful with a short connection time."
Ventajas: "Crew was very attentive"
Desventajas: "Food was fair"
Ventajas: "There were unused economy comfort seats on the flight and we gratefully received a complementary upgrade."
Ventajas: "Seating was good and comfortable"
Desventajas: "They should at least have English speaking flight attendants even one or 2 .. no liquor service on a 16 hour flight"
Ventajas: "The entertainment"
Desventajas: "The food was lame"
Ventajas: "Comfortable seats, great food, nice collection of movies. The flight attendant was very pleasant and accommodating . Great airlines."
Ventajas: "The ground staff were also very helpful."
Ventajas: "The boarding was on time and organized.the crew was friendly and helpful. My seats were comfortable even though they were ecomomy class. The food was delicious and more than I expected. Finally, the movie selections were current and interesting. Honestly did not have a negative moment."
Desventajas: "The flight was so freezing that I (and all around me) had to wear their winter coats during the flight. My TV did not work and each meal I was served was not what I asked for. I also had to ask repeatedly for water before receiving it. A nice flight attendant lent me her iPad so that I could have some entertainment during the flight. Will avoid China Southern airlines in the future."
Ventajas: "new planes"
Desventajas: "my return trip, the whole center ailse had no entertainmrnt center facilities... even overhead lights. steeardess, did not allow smartphone even in airplane mode"
Ventajas: "Crew ware kindness with smile"
Desventajas: "There was like market at gate Therefore no priority boarding"
Ventajas: "comfortable seat, boarding procedure"
Desventajas: "Even airplane mode turned on, passenger is not allowed to use mobile."
Desventajas: "I did not have a complete ticket until approximately 24-hours before departure and only after I called Airfare.com literally for weeks, and then finally told them I wanted to cancel. Then all legs of the trip were suddenly booked, but seats were not confirmed. I was charged a $450 cancellation fee despite the fact that they did not do their job because I was unable to trust anything they were doing, and subsequently booked my flight direct through Delta. Please keep in mind I purchased the ticket on July 3, 2016 and Airfare.com was unable to provide me a complete ticket until the night of August 16, 2016 with a August 17, 2016 departure date to China! I can honestly say this was the worst travel booking experience I've ever had."
Ventajas: "Was prepared for the worst and was actually a good airline."
Desventajas: "English announcement can be improved"
Ventajas: "Great movies!"
Ventajas: "good food, good movies, excellent service"
Ventajas: "My upgraded seat although had to pay for it, otherwise I was going to sit in the middle row in a section with about 50 small children."
Desventajas: "I had an 8 hour layover at JFK and the China southern counter didn't open until three hours before the flight took off. So I had to sit outside of the terminal waiting for them to open. Couldn't even get to s lounge as I had no boarding pass. (I tried several times to call earlier in the week and the phone system at China southern is terrible - was on hold for a long time every time then the operators were not helpful at all). I waited in the check in line for an hour and a half. Several times I witnessed people going in the business class line and they clearly were not in business class but they allowed them to just jump the line anyway. (I realized this once I was finally able to ask for an upgrade - not until I got to the gate counter because the guy who checked me in didn't understand my request, poor English - and once on the plane there were very few people in business class and I know those people who had jumped the line were not among them ). Very disappointed with the whole process."
Ventajas: "Responsive. Clean well designed cabin"
Desventajas: "The entertainment menu. This matters for s long hayl"
Desventajas: "Worst airline"
Ventajas: "El avión muy moderno, la puntualidad."
Desventajas: "El espacio entre filas, un desastre."
Desventajas: "My 2 checked suitcases had tsa locks, both of which were taken off and not returned and I have a couple items missing. Not much you can do about it but very frustrating."
Desventajas: "I have read many negative things about China eastern and experienced changes and delays with flights from them.. However my flight experiences with them this time was positive. Food is not gourmet, but I am traveling economy."
Ventajas: "Buena atención por parte de la tripulación ."
Desventajas: "Alimentos menos grasosos"
Desventajas: "Comunicación en inglés.. horrible comida"
Desventajas: "Comunicación en inglés... es mínima"
Desventajas: "Pésima comunicación en inglés... malísima comida"
Desventajas: "The food was uninspiring, to say the least."
Ventajas: "My screen on the first leg didn’t work too well. It would turn on and off on its own, but since it was an overnight flight and I was tired, I slept most of the way so didn’t complain. Just had to dim the screen for the times it would turn on automatically while I was trying to sleep. 2nd leg had"
Desventajas: "I understand it is a Chinese airline, but I wish there was more English spoken, or the flight attendants not assume everyone who is Asian understands Chinese, especially since the flights are international."
Ventajas: "La tripulación genial y la puntualidad muy bien"
Desventajas: "Se que estamos en asia pero podrían poner el idioma español a las películas que se ofrecen"
Desventajas: "Customer service"
Ventajas: "crews were amazing"
Ventajas: "The service is phenomenal. They served so many meals i felt like a bear in hibernation, waking up, eating and going back to sleep."
Desventajas: "I don’t have anything bad to say. The service was really good."
Desventajas: "Pesima comida"
Ventajas: "Boarding at JFK was excellent. The flight was as comfortable as it could possibly be. The flight attendants were also very good. No delays and on time arrival."
Desventajas: "I have no complaints about this leg. It was a very good flight."
Desventajas: "I’m a short person and can usually tolerate smaller spaces but the space this time is way too small. Overhead bins were full very quickly."
Desventajas: "Poor service during checkin in and in air. Bad IFE system. No one spoke English. No wonder it has to sell its ticket very cheap."
Ventajas: "MU588 goes a north pole route, which appears to be less turbulent than (the previous) MU587 which goes north Pacific route. Because of that it takes also slightly shorter than Mu587 (about 15-30 mins). Overall speaking the service is decent and quality though taking a long haul flight is never an enjoying experience for me."
Desventajas: "In the economic cabin the space is not large enough, in a long haul flight, this might cause tiredness. One thing I don't like is (not just this flight, but in almost all china eastern flights), that the captain typically does not speak. All the announcements are either pre-recorded or made by flight attendants."
Ventajas: "Business class I’m comparable to Cathay Pacific."
Desventajas: "No special que for Business class passengers when boarding the plane"
Ventajas: "Seats little hard. Back and butt hurting all the way there. Crew kept pumpin into me while I was sleeping. Food ok, not amazing. Long wait to get on the plane. Overall good."
Desventajas: "Hard seats. Long wait to board. Food can be better."
Ventajas: "good boarding good crew good seat in business class left on time and arrived on time"
Desventajas: "food was mediocre"
Ventajas: "Cheap flights and very modern airplane"
Desventajas: "Food wasn’t great, my bags didn’t make the connecting flight."
Ventajas: "Cheap flights, great alliance"
Desventajas: "Food was not great, many people on board were very rude, someone even clipped her nails and airline attendant didn’t say anything"
Ventajas: "Me gustó que al ser un avión más pequeño, había filas de asientos sólo para dos personas, por lo que si viajas en pareja, es muy conveniente."
Desventajas: "Que las opciones de alimentos no fueran exclusivamente comida china para los vuelos internacionales."
Ventajas: "Business class service very good. Seating very comfortable for a long flight."
Ventajas: "a little tricky to do, but you can reserve seats before your flight with the ticket number given to you beginning with “781” on china eastern’s website."
Desventajas: "in flight food mediocre. boarding process in JFK is a big cluster. can be difficult to find space for luggage in overhead compartment if you arrive late."
Desventajas: "El clima de la cabina estaba muy frio y luego ya no aguantabamos el calor. Muy malo"
Desventajas: "Mi maleta no fue subida al avión y llego en más de un dia despues"
Ventajas: "Great price. More or less on time. Reasonably comfortable. Good entertainment. No real problems."
Desventajas: "Mediocre food. Inscrutable website."
Ventajas: "Crew was friendly and spoke English."
Desventajas: "Seats are hard like rocks."
Ventajas: "Flight was pleasant"
Desventajas: "Checked in customer service were not helpful."
Ventajas: "very comfortable seat in business class excellent food friendly and competent flight crew"
Desventajas: "plane did not pull up to the terminal. We had to go down the stairs and get on a bus. wifi was difficult to use and slow."
Ventajas: "Fast-tracked us through Shanghai airport with a personal handler for a tight connection. He knew all the back routes and which border agent could put us first in line. No problem even though connection was boarding as we were disembarking arrival flight. Lounge at JFK superb."
Desventajas: "No control over air con vents at seat. Plane uncomfortably stuffy for us...asked to turn down temp and they did for awhile."
Desventajas: "Need better communication and welcoming."
Ventajas: "Personal atento. Siempre haciendo lo mejor para que te sientas bien."
Ventajas: "flat bed"
Desventajas: "La tripulación no fue amable conmigo porque yo no sabía hablar chino y ellas no hablan bien inglés. No hacen el menor esfuerzo en ayudarte y ofrecerte algo de comer que no sea esa comida horrorosa! La comida es Terrible! Jamás en mi vida, en ninguna clase o compañía me ofrecieron una comida fan asquerosa. Llevar lonchera!"
Ventajas: "Nothing. Absolutely nothing."
Desventajas: "The ground support personnel were surely, obnoxious, and clearly untrained in their own policies. There was massive confusion in JFK for the 1st leg of my trip (NYC - Mandalay) regarding the availability of my visa on arrival. China Eastern argued that it was not available, and nearly did not let me board my flight. They were completely wrong, and made my life miserable in the process. Because of this, China Eastern refused to check my luggage through to my final destination (though this has been done many times before), and THEN informed me in Kunming that I needed to pay AGAIN for my extra piece of baggage, though they had already charged me for it in New York. Do yourself a favor and never do business with these creeps - there are too many other available options for air travel."
Ventajas: "Very friendly staff!"
Desventajas: "Food wasnt the best but not bad either. Just ok."
Desventajas: "It was just delayed without any announcement."
Desventajas: "China Eastern airline is the least friendly and irresponsible airline that I have ever used. The crews completely screwed me up on the sequential travel itineraries until the last minute."
Ventajas: "excellent biz class seats great aircraft good flight"
Desventajas: "unprofessional service courteous flight attendants but in general service was poor un organized and inconsistent...china eastern needs better in flight service training compared to other airlines"
Ventajas: "The leg room in economy seating is good."
Desventajas: "Poor customer interaction while boarding. Delay wasn't explained and members of the airline were condescending and dismissive. Very poor attitudes towards customers."
Ventajas: "Staff was friendly."
Desventajas: "The leg room was tight."
Ventajas: "nice crew goodteam"
Desventajas: "ticket cost"
Ventajas: "Some of the best food I've had on an airplane in quite a while. I fly round trip China/US about 4 times a year in Business class. I rarely even order the hot entree because it is so awful. I get the cheese plate for an entree. China Eastern offered salmon on the western menu and it was actually very nice. The soup was also very good. Service was good. Only complaint was very limited entertainment options."