Desventajas: "Todo muy bien!"
Ventajas: "Comfortable. Great crew,"
Desventajas: "Reduce baggage charges."
Desventajas: "La atención del personal de a bordo malísima. Pero malísima mal"
Ventajas: "Crew is excellent"
Desventajas: "Delays and we had to actually run for the connected flight"
Desventajas: "Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner."
Ventajas: "The crew were fantastic! The one meal from Athens to Cairo was excellent, the other two meals weren’t too bad but not as good as the first one."
Desventajas: "The security in Cairo was really a joke."
Ventajas: "Food and drink was good."
Desventajas: "Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport."
Desventajas: "Better seat"
Desventajas: "Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst"
Ventajas: "The crew was very nice and all flight details were available and constantly updated."
Desventajas: "Ethiopians App for self check-in."
Ventajas: "Punctuality in Punctuality"
Desventajas: "Everything's is ok"
Ventajas: "Amazing crew!"
Ventajas: "Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height"
Desventajas: "Better selection of videos"
Desventajas: "USB connection was not working from my seat"
Desventajas: "Entertainment is non existent. Plane is tatty."
Desventajas: "I was overbooked in Addis"
Ventajas: "The staff"
Desventajas: "We were delayed for extremely long"
Ventajas: "The staff was nice and helpful"
Desventajas: "We were so extremely delayed"
Ventajas: "the flight was very nice and I thank all the crew for their kindness."
Ventajas: "Same as above."
Desventajas: "Staff needs to be briefed on what an insulin pump is."
Ventajas: "The general attitude of the crew was good"
Desventajas: "There should be improvement in the food"
Ventajas: "luggage take time to receive , over 1 h"
Desventajas: "luggage tale long time to receive"
Ventajas: "On time. Service and culture"
Ventajas: "Everything was great."
Desventajas: "Plane didn’t hold, even though I would have made it if they waited 10 minutes, and surely they knew I was coming from a delayed flight caused by Ethiopian and left anyways. Now have to take 3 extra flights and will miss a train at my final destination."
Desventajas: "Not very clean Several used towels noted in seat"
Ventajas: "The crew very Politécnica and sensitive"
Desventajas: "To get the same food twice in the same flight To be awaken by the serving if the meals"
Ventajas: "Nice crew"
Desventajas: "Poor registration, Long queue for bagage scanning in very hot airport Aircraft and business seat just medium"
Ventajas: "The customer service from crew members"
Desventajas: "The snacks"
Desventajas: "Rude flight attendants and desk staff that were not trained to do check in well. No entertainment available."
Desventajas: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."
Ventajas: "Debe mejorar la comida y el entrenamiento"
Ventajas: "Debe mejorar la comida y el entretenimiento"
Ventajas: "nothing was exceptional"
Desventajas: "luggage did not arrive."
Desventajas: "we were seating 2 hours at the aircraft with no electricity an then they move us to another aircraft and totally we arrived Nairobi more than 3 hours delay"
Ventajas: "Good food for a such a short trip to Nairobi."
Desventajas: "Boarding very confusing, gates changing and could barely hear through the PA system."
Ventajas: "The worst airline company I've ever used"
Desventajas: "I had to purchase the upgrade to business class at the airport. On your site business class was not available."
Ventajas: "La comida de ida buena, el avión mejor que Lufthansa. Faltaría que te avisaran qué documentos has de rellenar al llegar y qué importe se ha de pagar en concepto de Visado"
Desventajas: "La comida de vuelta (beef) malo, todo tendones, debería haber vuelto a pedir pollo. Problemas de recursos aduaneros en Inmigración y obviamente un retraso de salida considerable. Sería recomendable que te avisaran al llegar a Zanzibar que es recomendable al salir de Zanzibar llegar con mínimo 3h de antelación para evitar estrés."
Ventajas: "Very helpful, attentive and kind cabin staff. New aircraft !!!"
Desventajas: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse)"
Ventajas: "Great prices, and helpful staff"
Desventajas: "The food was mediocre, almost poor."
Ventajas: "Check-in and Boarding took forever. Cabin was very warm and passengers around me were extremely loud, practicallly yelling. Considering the flight was 3 AM, this was not appreciated."
Ventajas: "Changing my flight at office in Lalibela, agent was very friendly and helpful"
Desventajas: "Flight was delayed for over one hour and NO explanation was given.. nothing, passengers kept approaching the gate, No one would give them an explanation as to why flight is delayed, when it was departing, nothing , we just sat and waited No communication at all"
Desventajas: "Staff didn't seem very efficient. Flight sat on runway for awhile and braking was very abrupt. Bags took too long at the dar airport."
Ventajas: "The Ethiopian Air flight crew are outstanding at their work."
Desventajas: "Not enough water. The water is doled out in small cups."
Ventajas: "Absolutely nothing"
Desventajas: "My flight was only for refugees and was delayed by 8 hours, however airport staff did not have it on their manifest, and Ethiopian never informed me of status. I just sat in the airport all night until I eventually got frustrated and went home. The airline had no idea I was in the airport and no Ethiopian staff were present to speak with. When I and my family called Ethiopian, they hung up on us, at least 6 times. This was my worst experience ever and I will never fly Ethiopian airlines again."
Ventajas: "hospitality food beverages"
Desventajas: "duty free sales were very limited"
Notificar tipo de visados con los que se permite abordar
a veces te cancelan el viaje sin avisar y siempre tienen retrasos
Ventajas: "Retraso de 2 horas"
Ventajas: "stupid flight outrage prices"
Desventajas: "respect and lower the damn prices"
Desventajas: "Forced us to pay extra for seat assignments then allowed other passengers to take them. Entertainment did not work despite being reset many times. No additional beverage service outside of meals"
Desventajas: "I can not get my luggage for more than 6 months"
Ventajas: "Se respeto la hora programada del vuelo estaba dentro del margen, del tiempo estimado."
Desventajas: "Mejor promoción para llenar las espectativa del cliente, cumpliendo con sus necesidades."
Desventajas: "The ticket price is expensive"
Ventajas: "Absolutely nothing. Bathrooms were dirty upon boarding, crew did not even come around with water more than once, the airline couldn’t resolve even the most simple issues. Terrible experience"
Desventajas: "Any form of customer service, maintenance of bathrooms, ability to resolve travel agent dispute. Change of seats. They were able to do nothing except sorry."
Ventajas: "Crew was great love the extras like headphones, pillows, blankets and socks. I think the socks saved me on our long flight. Loved that you served tea and coffee after meals."
Desventajas: "Food was not very good. Bathrooms were NASTY! The crew needed to server drinks more often and need more of a variety of juice add apple cranberry just a suggestion. The flight delay was horrible. You add 2 hours of delay to a 8 hour trip that stinks."
Ventajas: "New plane and good pilot - smooth take off/landing"
Desventajas: "Delayed departure, long boarding process, and unfortunately my entertainment system was not working"
Ventajas: "Loved the food, the people, the games, the accommodations. A lot."
Desventajas: "No WiFi."
Ventajas: "I loved the crew"
Desventajas: "the food could be better."
Ventajas: "Friendly staff, nice cabin, good movie selection"
Desventajas: "Boarding was horrendous. The flight was so delayed but no one updated us on the status. It caused many people (including me) to miss connecting flights at Casablanca. Terrible communication. And they aren’t helpful at all even when they completely screw up your travel plans."
Ventajas: "Flight crew was helpful."
Desventajas: "Food not great. Bathrooms a mess."
Ventajas: "The flight was excellent."
Desventajas: "The transit procedure is poor. There is a need to review this process."
Ventajas: "Very nice flight and great service"
Ventajas: "Good food and personnel. Online check in is also helpful"
Ventajas: "Trip was fine, helpful crew on airplane, and comfortable but very delayed boarding."
Desventajas: "Boarding didn't begin until the time that the flight was scheduled for take-off."
Ventajas: "My bags where opened and my items where stolen from my luggages"
Ventajas: "The staff was nice"
Desventajas: "Breakfast lacked nutritional value as it was carbs only, i.e. an assortment of 3 different types of bread/cake. My friend and I unboarded the flight extremely hungry and had to find breakfast on the street in a new country while waiting for a train from casablanca to marrakesh. Also, my friend's brandnew suitcase was damaged when we received it at the casablanca airport as it was missing a wheel."
Ventajas: "New airplane. Great service. Great Food. Ontime."
Ventajas: "How clean the airline was"
Desventajas: "Very disappointed"
Ventajas: "clean, safe ride, friendly staff, flight departed and left on time."
Ventajas: "Staff was friendly but poorly organized"
Desventajas: "Two identical meals that were laughable even by airline standards."
Desventajas: "Delayed, 1hr without notification nor apologies from waitresses and responsibles. Bad food and no enough for more options. When food givers arrived they ask : chicken or fish. When you tell them fish they say sorry I only have chicken left. Overall nothing was good. Can I give half star to Royal Air Maroc?"
Ventajas: "I arrived o time to my destination"
Desventajas: "The tv didn't work."
Ventajas: "No delays, flight was on schedule."
Desventajas: "Pretty much everything was okay"
Ventajas: "The flight was on time. Enough space to stretch my legs."
Desventajas: "The food is awful"
Ventajas: "New and comfortable 787 plane; loading was very efficient"
Desventajas: "Limited selection of entertainment"
Desventajas: "luggage did not come through from my connecting flight. very disappointed."
Ventajas: "The comfort of plane, food was good. Left on time."
Desventajas: "I was going onward to Bangui and you left my luggage in Casablanca on purpose. 4 days later still no luggage. This is unacceptable."
Desventajas: "Boarding. Separate line for Business Class needed."
Desventajas: "Every thing. This is my first and last time traveling with this company. I think I made a very big mistake by choosing this airline"
Ventajas: "The flight was comfortable. I appreciated the snacks and meal provided. The seats had ample space."
Desventajas: "On boarding took a while. I wish it were more organized."
Ventajas: "Flight was great- crew a bit arrogant but professional"
Desventajas: "THEY LOST MY LUGGAGE"
Ventajas: "El personal fue un desastre. No nos atendieron nada bien, al contrario que en la ida, estaban siempre durmiendo y te decían que te pusieras tu la bebida, agua, o similar."
Desventajas: "Los asientos estaban todos rotos."
Ventajas: "I was prepared for the worst after reading so many bad reviews but everything went smoothly. They got us seats together even though the flight was full, we got our bags on the plane so we wouldn't have to go through baggage claim, they provided a blanket and pillow and eye cover and the entertainment console worked well. Plane appeared to be pretty new. Yes the food was bad but no worse than pretty much every other economy flight I have been on."
Ventajas: "The food was amazing and the staff was very friendly."
Desventajas: "You couldn't use your phone, even on airplane mode. I had movies I downloaded that I wanted to watch."
Ventajas: "the stewards, the service, the time accurrency"
Desventajas: "The long LAYOUT in Morrocco"
Ventajas: "The plane was almost brand new, service was excellent.. No delays or problems of any sort. Check in was quick, Flight on-time Smooth the whole way Super friendly staff It was great, Thank you,"