Ventajas: "Crew was amazing. They are very active."
Desventajas: "El avión era muy viejo. No había entretenimiento abordo. No había wifi."
Ventajas: "Food was amazing."
Desventajas: "Nothing works - the entertainment system, reading lights, hand sets are falling apart etc."
Desventajas: "The flight got cancelled & reaching to customer service took 2 hours"
Ventajas: "It was a nice flight, everything went well good food , service"
Ventajas: "The food was good"
Desventajas: "Condition of the aero plane. The maintenance could have been better"
Ventajas: "Flight crew was helpful"
Desventajas: "Old plane, entertainment didn’t work."
Ventajas: "The food, courtesy of the staff, chai"
Desventajas: "The entertainment system control was clunky and put together with scotch tape. The down arrow didn't work, so my choices were limited and poor. I gave up and spent the flight without any entertainment."
Desventajas: "The food was ok"
Ventajas: "Overall service"
Desventajas: "Nothing much"
Ventajas: "Salimos en hora, todo perfecto"
Desventajas: "Comida buena"
Desventajas: "Though it was crowded but passengers were not courteaous to each other. As soon as flight landed everyone were rushing to get out without caring of others"
Ventajas: "Clean and comfortable travel."
Desventajas: "All the air hostesses had stressed out faces and no smile. A little smile would help. Appeared as if they were forced labour and not enjoying their work!!!!"
Desventajas: "The flight was delayed for almost 2 hours from Delhi because they kept hold for other flight."
Ventajas: "The customer service is absolutely terrible. There is no way I’d ever fly with this airline."
Desventajas: "I had several issues with my departing flight, which no one cares to assist me with, such as checking my baggage and get lying a boarding pass."
Desventajas: "Food and entertainment"
Ventajas: "Timeing is perfect col"
Ventajas: "Excellent flight and service"
Desventajas: "1. One of the bathrooms in the plane didn't work. 2. Inside of the plane is old, everything needs to be replaced. 3. Entertainment system didn't work."
Desventajas: "Great food & drinks"
Desventajas: "Someone got sick in the isle across from me. The staff cleaned it up, but laid newspaper down on the floor. Within hours it was shredded and looked a mess. Also, the interior of the cabin was a bit worn -- carpets bad, toilets out of paper, light & call buttons not working.... needs a facelift for sure. Staff was not that concerned or responsive as on other flights."
Ventajas: "No hiccups at boarding n check in security etc"
Desventajas: "Food should have some Indian flavor. Instead of giving the bread every time which everyone doesn't eat, can give paratha or Puri or samosa Entertainment should include more regional movies more Marathi for Mumbai flight considering the passengers Ambience can be improved"
Desventajas: "Terribly rude staff, on top of most basic things (such as light, tv/media, etc) not working on the plane. Air India ground staff at JFK is truly unprofessional."
Ventajas: "nothing to give applauds for."
Desventajas: "-Flight was delayed by over 3 hrs at JFK airport - aircraft was dirty - Flight attendants did not let any one use the restrooms during the period the flight was waiting to take off for the three hour duration. - no beverages were served during the wait period as a courtesy gesture."
Ventajas: "Flight engine broke down on the runway and it took a day to get fixed."
Desventajas: "The way the management handled the whole thing was really poor. We were told to book some other flight since this one was cancelled. It was totally chaotic."
Desventajas: "Out of every flight I take with Air India 50% of the time TV did not work.. which made me stare in air for 14 hrs.. and food is always very stale.. never feels fresh !!"
Ventajas: "The flight was on time. I didnt lose any bags."
Desventajas: "Everything else. Entertainment system was not working, food was ok. Old , filthy seat covers. Cabin started to give you a feeling that you are flying in a trash bin after a few hours into the journey. Not many options for drinks. Crew non attentive and callous. It really needs a facelift considering it is representing the country in some ways when operating abroad."
Desventajas: "Tv not working in a full flight"
Desventajas: "My screen was not working and I had nothing to do for the whole duration. The flight attended even reset the screen but nothing worked."
Desventajas: "Entertainment hard to use. Did not work well"
Ventajas: "Crew need keep flooring clean"
Desventajas: "Nonstop flights"
Desventajas: "I booked in my ticket in advance to have seats for my wife & my mom together as they were travelling with an infant. I also confirmed by calling Air India customer care. But once we went to take our boarding passes, we were surprised that customer care representative put different seats. I had repeatedly asked the guy who was charging for extra seat and he confirmed 17D & 17E, but it was 17 & 27. Whole purpose of paying more was defeated."
Desventajas: "Tv service was not available on several screens"
Ventajas: "When we checked our baggage in JFK, we were told that all we have to do was pick the bags and take it to transfer. But when we got to Delhi, they refused to take our bags in transfer. We were stucked with 4 luggages along with our handcarys for 17 hours & no hotel room provided by airlines."
Desventajas: "Inconsistency with their rules and poor poor customer service at Delhi airport. Staffs were very rude."
Ventajas: "the courtesy of check in personal"
Ventajas: "Safely arrived ,Air hostess were good when needed help, direct flight to delhi"
Desventajas: "Food was substituted as they ran out of vegetarian food"
Ventajas: "Leg room, the food and the service. Highly recommend it"
Desventajas: "In-flight entertainment could be better."
Desventajas: "Seat headphone jack was not working so could not watch movie. Attendants were cold and unfriendly and appeared to resent being asked anything. Food was tasteless. Coffee and tea served in tiny cups and asking for more was as good as asking for the moon. Seats are extremely uncomfotsble. Overall a miserable flight and dreading the return flight."
Desventajas: "Unhygienic restroom, torn seats, frustrated stewardess. This is like passengers finding a charity and paying for airline staff. What do we call this..a failed airline. They should not be allowed to fly and passengers getting hoaxed to book this shifty airline"
Ventajas: "Not much to like or desire, expect we arrived in one piece"
Desventajas: "The plane was old and dated, with duct tape visibly used everywhere. There was a moldy smell that hits you as soon you cross the business class into economy. The flight was delayed because two passengers where assigned the same seat on the flight, which took a lengthy time to resolve. No beverages or snacks were offered until 4 hrs into the flight and when it came to dinner, they ran out of food (veg option). They pieced together a meal for me (and many others), which basically was bread and whatever leftovers they had un-used from business class meals. The air hostesses where rarely seen unless it was for lunch/dinner service, and had a poor attitude. I asked for some water and they made it seem like it was an out of the world request. Both takeoff and landing where harsh. At take off, it was almost like a vertical take off and at landing, we came in too fast and once on the ground the pilot slammed on the breaks. If I had more time to book, I would of gone with another airline... will never be flying with Air India again."
Ventajas: "Flying time was comfortable. Pilot done a good job. Crew members r nice. Air hostesses were good."
Desventajas: "Hopeless food. T. V. Was not in good condition. Toilets were not clean."
Desventajas: "the seat covers are not clean. plus the blankets that are offered have stains. the remotes for television are almost broken. the button used for chair reclining do not work properly and needs to be pushed so hard that it keeps disturbing the passenger in the next seat."
Ventajas: "A 14 hour flight that reached an hour early. They upgraded people for free so I got an extra leg-space seat for no extra money. Overall, a very pleasant flight."
Desventajas: "One or two members of the crew seemed a bit unfriendly. The majority, however, were really good!"
Ventajas: "Power points on economy class seats"
Desventajas: "Food and economy class seats. The seats were actually torn up"
Ventajas: "Given the price at which i booked the round trip ($864), it was a decent enough flight. Staff was fairly cooperative."
Desventajas: "Headphone plug was broken. Didnt ask fr replacement as i got my own on board."
Ventajas: "Honestly liked nothing except the part that its direct flight and thus saved layover time!"
Desventajas: "Air hostesses were so rude, did not even bother to smile thru out the flight! I had asked a glass of juice and too politely said at ur covenience! Looks like it wasn't convenient for them until the end, aircraft was so old!"
Desventajas: "The TV consoles were not working in spite of the crew trying to reset it. I think the plane was old and maintainance was not up to par"
Ventajas: "El tiempo de embarque y despegue fue rapidisimo, y el vuelose hizo muy corto."
Desventajas: "El tiempo previo al embarque fue en una sala no demasiado confortable."